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26 CallPilot resource configuration
Prompt
TYPE
CUST
CDN
DFDN
4
Configuring ACD agents (LD 11)
For CallPilot, you must define channels as ACD agents on M2008 digital
sets. All agents are added to the configured ACD queues. Each agent must
have the VCE and MMA Class of Service. To get the VCE class of service
on the upper 16 units (15 to 31), you must first specify the FLXA Class of
Service. Each agent must be provisioned with the following feature keys:
ACD, SCN, NRD, MSB, TRN, and AO3.
Tech tip: Each channel maps to the MGATE card slot in the CS 1000 or M1
system that the DS30 or DS30X cable is connected to from the CallPilot.
For example, if your MGATE card is in slot 8 and your DS30 or DS30X cable
1-1 is connected, your first channel TN may be 4.0.1.0 for a large system or
0.0.8.0 for a small system. For the purpose of this document, provision at
least 2 agent channels. Additional agent channels can be configured later.
Step
1
2
3
Table 13
LD 11 - Configuring ACD agents
Prompt
REQ
TYPE
Copyright © 2007-2008, Nortel Networks
.
Response
CDN
xx
xxxx
xxxx
To exit the overlay, enter ****.
Action
Connect to the PBX.
Enter LD 11.
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
Response
NEW
2008
Nortel CallPilot
Quickstart Guide
NN44200-313 01.02 Standard
5.0 19 May 2008
Notes
Customer number for CallPilot.
Control DN of the CallPilot
system (for example, 4300).
The default ACD created above,
in the procedure
the DFDN (LD 23)" (page
—End—
Notes
"Configuring
24).
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