Enter A Report Description - Avaya Call Management System Custom Reports

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ACD Group Only
When you select this report option, you are defining a report which will contain summarized
information regarding ACDs that are members of an ACD Group. Queries for ACDs
defined for this report will contain aggregate data of all the member ACDs within the ACD
Group. For example, if an Agent Report for Agent 5001 for an ACD Group named "Sales"
is required and "Sales" is an ACD Group which contains ACD members ACD 1 and ACD2,
the report will contain an aggregate of Agent 5001's Split/Skill information from both ACD
1and ACD 2.
Upon running the report, you must set your current ACD as a Group ACD or you will not
see your report in either the Custom Reports>Historical or Real-time submenus.
Both Single ACD and ACD Group
When you select this report option, you are defining a report which can contain data useful
information for reporting either at single ACD and/or ACD Group level. Upon running the
report, your current ACD can be a single ACD or a Group ACD. Your report will be
available in the Custom Reports>Historical or Real-time submenus regardless of your
current ACD setting.

Enter a report description

If you want, enter a description of the report in the Description field. The description
can have up to 50 characters, including spaces. Your description should be detailed
enough to describe the report's contents accurately. Do not use the following characters:
34 Avaya CMS Custom Reports
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