Cti Tapi Installation; Overview; Ip Office Cti Link Lite; Ip Office Cti Link Pro - Avaya IP Office CTI Link Installation Manual

CTI TAPI Installation

Overview

IP Office CTI Link is available in Lite and Pro versions, which provide run-time interfaces for applications
to use. The Software Development Kit (SDK) provides documentation on both Lite and Pro interfaces for
software developers.
Both the Lite and Pro offerings are the same program. The additional functionality provided by IP Office
CTI Link Pro is enabled when the CTI Link Pro licence key is installed.
This guide covers the installation and configuration of the TAPI driver and installation of the DevLink
files. is also detailed. For programming details, refer to the TAPI Link Developer's Guide and the
DevLink Programmer's Guide respectively.

IP Office CTI Link Lite

IP Office CTI Link Lite is a free of charge offering, and contains the following component:
• TAPILink Lite
This component implements Microsoft TAPI, and allows programs to control one telephone line
per PC. It provides simple CTI, including answer, hangup, make-call, transfer, and screen-
popping functionality. Please see the TAPILink Developers Guide for more details on TAPILink
Lite and TAPILink Pro.

IP Office CTI Link Pro

IP Office CTI Link Pro includes all of the Lite functionality. It contains the following components:
•
TAPILink Pro
This component provides both first-party and third-party TAPI control of telephony devices. In
addition to the functionality provided by TAPILink Lite, it also adds the ability to receive
information on ACD queues, hunt groups, and provides additional advanced functionality. Please
see the TAPILink Developers Guide for more details on TAPILink Lite and TAPILink Pro.
•
DevLink Pro
This component provides a real-time event stream. The real-time event stream provides
information on telephone activity as and when that activity occurs, and also provides information
on trunk activity.
Installation Manual
IP Office CTI Link 40DHB0002UKAB - Issue 11a (22nd September 2005)
Page 5