Step 36. Import The Contact Center Users Into Cct - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007
Step 36. Import the contact center users into
CCT
This section describes importing contact center users configured in Contact
Center Manager Administration to the Communication Control Toolkit server.
Importing multiple resources is more reliable than adding the individual
resources one at a time. You must ensure that all of the agents you configured are
imported to the Communication Control Toolkit server.
Before importing Contact Center users, you must:
1. Enable the Open Queue feature on Contact Center Manager Server. You
completed this task in Step 24. "Enable Open Queue" on page 398.
2. Configure the Communication Control Toolkit server using the NCCT 6.0
Console. You completed this task in Step 35. "Configure the Contact
Management Framework option" on page 439.
3. Enable the Contact Management Framework. You completed this task in
Step 35. "Configure the Contact Management Framework option" on page
439).
Importing Contact Center users
1 Make sure that the following Control Communication Toolkit server services
are stopped:
NCCT Server
NCCT TAPI Connector Service (if installed)
Nortel MPS Manager (if installed)
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services.
b. Right-click each service, and then click Stop.
c. Close the Services window.
2 Close the NCCT 6.0 Console.
Installation and Maintenance Guide
Upgrading from SWCP Release 4.0
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