User Manuals: Nortel Agent Call Center Software

Manuals and User Guides for Nortel Agent Call Center Software. We have 3 Nortel Agent Call Center Software manuals available for free PDF download: Install Manual, Programmer's Manual, Supplementary Manual

Nortel Agent Programmer's Manual (94 pages)

Nortel Symposium Agent Software: User Guide

Brand: Nortel | Category: Software | Size: 0 MB

Programmer's Guide
3
Publication History
4
Table of Contents
5
Getting Started
7
- In this Chapter
  7
- About this Guide
  8
- For Further Information
  8
- Overview
  9
- Minimum System Requirements
  11
- Symposium Agent Data Flow
  12
Setting up Triggers and Call Rules
15
In this Chapter
39
Using Agent Compass
39
Chapter 3 Using Agent Compass

40
- Symposium Agent Data Flow in Agentcompass
  40
- Query Strings
  41
- Web Server Setup
  43
- Client Setup
  44
- Setting up an Agentexplorer Call Trigger
  45
- Setting up and Enabling Agentcompass Call Rules
  47
- Setting up Telephony-Enabled Tabs for Agents
  48
- Testing the Call Rule
  50
- Getting Started with Symposium Agent Reporting
  51
  - Overview
    52
  - Before You Start
    53
  - Configuring the Database Access
    54
  - Defining an ODBC System DSN
    58
  - Access Rights
    60
  - Database Entity Relationship Diagram
    61
  - Data Dictionary
    63
    
    User Session
    67
    
    Field Descriptions
    68
  - Sample Report Using Crystal Reports
    76
- Outbound Dialing Using Symposium Agent
  81
  - Dial Feature
    82
- Active Server Page Examples
  84
Chapter 6 Active Server Page Examples

85

Nortel Agent Install Manual (124 pages)

Nortel Symposium Agent Software: Install Guide

Brand: Nortel | Category: Software | Size: 1 MB

Nortel Agent Supplementary Manual (28 pages)

Supplementary Technical Information

Brand: Nortel | Category: Software | Size: 0 MB

Upgrade Overview
2
Server Location
14
Server Platform
14
Client PC Support
15
Telephone Set Support
15
Hardware Compatibility Policy
15
Hardware Guidelines
16
Recommended Server Configuration
16
Minimum Hardware Requirements
16
Backup, Disaster Recovery, and Solution Redundancy
16
Third-Party Software Guidelines
17
Utility-Class Software
18
Utility Applications Guidelines
18
Antivirus Software Guidelines
18
Pcanywhere Guidelines
19
References and Related Documents
28

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User Manuals: Nortel Agent Call Center Software

Nortel Agent Programmer's Manual (94 pages)

Table of Contents

Chapter 3 Using Agent Compass

Chapter 6 Active Server Page Examples

Nortel Agent Install Manual (124 pages)

Nortel Agent Supplementary Manual (28 pages)

Table of Contents

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