Honda Accord 2008 Manual page 2577

07/11/02 09:53:00 61TA0000_230_0133
Navigation System
General Troubleshooting Information (cont'd)
How to Answer Customer Questions About
Navigation Coverage
Some customers may ask questions regarding a city,
address, or POI (point of interest) covered by the
navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your
customer by promising coverage that may be
incomplete or missing in their area. The following
suggestions can be used to answer coverage inquiries
from your customer.
Is my address covered by the navigation system?
Using a current production vehicle (of the same model),
try entering the customer's address (street first) to see if
their area is covered. Always enter the street first,
because sometimes their city may be included in a
neighboring township, or under some larger
metropolitan city name. If the address is shown in a
later year vehicle, but not your customer's vehicle, you
might recommend that your customer purchase an
update.
Is my city covered by the navigation system?
For general questions about whether a city is covered,
view the map coverage link on the DVD order site. On
the site, select a year, and select a model, then click on
the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not
guarantee that the customer's road or address is in the
system. Verifying on an actual production vehicle is
always the best guarantee that your information is
accurate.
The gas station on my corner is now a restaurant. Why
is it still incorrect in the navigation system?
For POI-related client questions, explain that
businesses are constantly moving, and there can be a
considerable lag in updating the millions of POIs in the
system. The database is updated annually, and the best
way to the verify whether the POI is accurate is verify
the inquiry on a current production vehicle.
Answers to these and other questions regarding
coverage can be found in these locations:
• In the Frequently Asked Questions section of the
navigation system manual.
• At the online DVD order site, by clicking on the FAQs
link.
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How do I find the local address of a business
that is part of a national chain (for example,
Starbucks)?
There are three ways to find the local address to
businesses:
• If you know the phone number of the business, select
Phone Number and enter the 10 digit phone number
(area code plus seven digit number).
• Select Category, then Restaurant. Enter the keyword
Star. The resulting list includes all restaurants that
have the letters Star anywhere in the name.
• Select Name and enter Starbucks. For more common
business names, like McDonalds, you may have to
search through a list that includes other businesses
like McDonalds Welding, McDonalds Automotive, etc.