Honda Accord 2008 Manual page 2708

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HFL System Troubleshooting
NOTE:
• You must be able to duplicate the customer's concern to successfully diagnose the problem.
• Always use the customer's phone.
• Make sure the phone is approved and configured correctly. Online, go to www.handsfreelink.com, or call the HFL
support desk at 888-528-7876.
1. Connect the HDS to the DLC.
2. Turn the ignition switch to ON (II).
3. Check for DTCs.
Are any DT Cs indicated?
−
YES Repair the indicated DTCs and recheck.
NO − Go to Step 4.
4. Try to duplicate the problem.
Can you duplicate the problem?
YES − Go to Step 5.
NO − The system is OK at this time.
5. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.
Does the phone have the same problem on the known-good vehicle?
YES − Call the HFL support desk at 888-528-7876 to make sure the phone is configured correctly and has the
correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a
characteristic of the particular approved phone being used. Explain to your customer that this is a system
characteristic. Another phone from the approved phone list may give more favorable results.
NO − Substitute a known-good HandsFreeLink control unit and recheck. If the problem goes away, replace the
original HandsFreeLink control unit.
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