Honda Accord 2008 Manual page 2576

07/11/02 09:53:00 61TA0000_230_0132
How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage
To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items:
• Check any official Honda service website for more
service information about the navigation DVDs.
• The label color.
• Read the DVD version on the label, and note it on the
repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the
vehicle.
– Any time you call Tech Line regarding a navigation
system issue.
– To answer customer inquires concerning update or
coverage issue.
NOTE: Customers may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
customer purchase the appropriate DVD from the
Honda Disc Fulfillment Center (see ORDERING A
DVD).
– Check the underside of the DVD for signs of
mishandling. Deep scratches, swirl marks, or
fingerprints can cause random lock-ups, reboots,
and DVD read or format errors.
NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.
– Verify that the underside of the DVD is silver, and
not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems.
• Incorrectly colored DVDs being put into navigation
vehicles. This causes the system to either display
error messages, or it causes system malfunctions
that mimic a hardware problem. This result in the
customer driving away with a malfunctioning
navigation system.
• The DVD version provided to the customer is out-of
date or incompatible with a particular model. This
inconveniences your customer by delaying the repair,
or by causing additional (and unnecessary) returns to
your dealership.
• The customer experiences bugs or other issues that
have already been resolved in later versions currently
available at the fulfillment desk.
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your customer
and recommend that they order the proper DVD from
the Honda Disc Fulfillment Center.
NOTE: If it is determined that the navigation unit is
defective (through the appropriate service manual
troubleshooting procedures) and the DVD will not eject,
order a replacement navigation unit, and also order a
DVD from the Honda Disc Fulfillment Center.
(cont'd)
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