Page 1 Service Manual hp StorageWorks Director 2/140 Product Version: FW v06.xx/HAFM SW v08.02.00 Third Edition (July 2004) Part Number: AA–RTDTC–TE This guide provides procedures for servicing the HP StorageWorks Director 2/140.
Page 2 Hewlett-Packard. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: Table Of Contents
HP Authorized Reseller ........
Page 4 Contents Additional Information ............32 Diagnostics .
Page 5 Contents Clean Fiber Optic Components ..........194 Power-On Procedure.
Page 6 Contents Tools Required ........... . 231 Removing the UPM Card .
Page 7 Contents Miscellaneous Parts ............269 A Information and Error Messages .
Page 8 Contents 22 LCD panel (LAN 2 IP address) ......... . . 100 23 Discover Setup dialog box .
Page 9 Contents 60 New Firmware Description dialog box ........208 61 Modify Firmware Description .
Page 10 Contents 11 MAP 0500: Event Codes ..........107 12 MAP 0600: Event Codes .
Page 11: About This Guide
About this Guide About this Guide This guide describes the service procedures for the HP StorageWorks Director 2/140. About this Guide “About this Guide” topics include: Overview, page 12 Conventions, page 13 Rack Stability, page 16 Getting Help, page 17...
Page 12: Overview
Director 2/140. Related Documentation For a list of corresponding documentation included with this product, see the Related Documents section of the HP StorageWorks Director Release Notes. For the latest information, documentation, and firmware releases, please visit the HP StorageWorks website: http://h18006.www1.hp.com/storage/saninfrastructure.html...
Page 13: Conventions
Variables Monospace, italic font Blue underlined sans serif font text Web site addresses (http://www.hp.com) Text Symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death.
Page 14: Equipment Symbols
About this Guide Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data. Tip: Text in a tip provides additional help to readers by providing nonessential or optional techniques, procedures, or shortcuts. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Page 15 About this Guide Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury. WARNING: To reduce the risk of personal injury from a hot component, allow the surface to cool before touching.
Page 16: Rack Stability
About this Guide Rack Stability Rack stability protects personnel and equipment. To reduce the risk of personal injury or damage to the WARNING: equipment, be sure that: The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. In single rack installations, the stabilizing feet are attached to the rack.
Page 17: Getting Help
Operating system type and revision level Detailed, specific questions HP Storage Web Site The HP web site has the latest information on this product, as well as the latest http://www.hp.com/country/us/eng/prodserv/ drivers. Access storage at: storage.html. From this web site, select the appropriate product or solution.
Page 18 About this Guide Director 2/140 Service Manual...
Page 19: General Information
General Information The HP StorageWorks Director 2/140 provides dynamic switched connections between Fibre Channel servers and devices in a storage area network (SAN) environment. SANs introduce the concept of server-to-device networking and multi-switch fabrics, eliminate requirements for dedicated connections, and enable the enterprise to become data-centric.
Page 20: Director Description
Fibre Channel servers and devices in a SAN environment. Directors (from one to three) can be configured to order in an HP-supplied equipment rack, which can provide up to 420 ports in a single cabinet. Directors are managed and controlled through an HAFM appliance supplied by HP with HAFM and Director 2/140 Element Manager installed.
Page 21: Maintenance Approach
45. When a fault occurs, ensure that the correct director is selected for service (if the HAFM appliance manages multiple directors or other HP products) by enabling unit beaconing at the failed director. The amber system error LED on the director front bezel blinks when beaconing is enabled.
Page 22: Front View
General Information Front View Figure 1 displays FRUs accessible from the front of the director. Power and system error LEDs Redundant control processor (CTP) cards Up to 32 universal port module (UPM) cards Power module assembly Figure 1: Director FRUs (front access) Rear View Figure 2 displays FRUs accessible from the rear of the director.
Page 23: Director Frus (Rear Access)
General Information Redundant fan modules Redundant serial crossbar (SBAR) assemblies Up to 3 universal port module (UPM) cards AC module Maintenance port Power supplies Figure 2: Director FRUs (rear access) Director 2/140 Service Manual...
Page 24: Software Diagnostic Features
General Information Software Diagnostic Features The director provides the following diagnostic software features that aid in fault isolation and repair of problems: On-board diagnostic and monitoring circuits that continuously report FRU status to HAFM and the Element Manager. These applications provide system alerts and logs that display failure and diagnostic information at the HAFM appliance or a remote workstation communicating with the HAFM appliance.
Page 25: Hafm Services Application
Director 2/140 Status table and a graphical representation of the director hardware (front and rear) display. For a description of the Element Manager, refer to the HP StorageWorks Director Element Manager User Guide. For a description of the HAFM application, refer to the HP StorageWorks HA-Fabric Manager User Guide.
Page 26: Event Table
General Information Event Table The event table displays the last ten events that occurred since the HAFM application was started. Events that occurred during a prior instance of the application do not display. If a new event occurs while ten events display, the oldest event is discarded.
Page 27: Embedded Web Server Diagnostics
General Information Table 2: HAFM Services Status Symbols Alert Symbol Meaning HAFM Blank The status indicator is blank during application initialization. Green circle All events are viewed (acknowledged with appropriate action taken). Yellow triangle One or more nonfatal events have not been viewed. Red diamond A fatal error occurred.
Page 28: Snmp Trap Message Support
General Information — Fibre Channel ports and port performance statistics. — The active zone set. — Event log entries, and clear the system error LED at the director front bezel. — Information about attached devices (nodes). Operations panel—Perform the following operations and maintenance tasks: —...
Page 29: E-Mail And Call-Home Support
Director modifications performed through SNMP management workstations are recorded in the associated director audit log and are available through the Element Manager. For additional information, refer to the HP StorageWorks SNMP Reference Guide for Directors and Edge Switches. E-Mail and Call-Home Support...
Page 30: Torque Tool And Hex Adapter
Do not use an Allen wrench or torque tool designed for use with another HP product. Use of the wrong tool may overtighten and damage logic cards.
Page 31: Tools Supplied By Service Personnel
General Information Figure 6: Fiber optic protective plug Null modem cable—An asynchronous RS-232 null modem cable (Figure is required to configure director network addresses and acquire Event Log information through the maintenance port. The cable has nine conductors and has DB-9 male and female connectors. Figure 7: Null modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing...
Page 32: Additional Information
HP StorageWorks Director 2/140 Installation Guide. For information on managing the Director 2/140 using HAFM and the Element Manager, refer to the HP StorageWorks Director Element Manager User Guide. Director 2/140 Service Manual...
Page 33: Diagnostics
Diagnostics This chapter describes diagnostic procedures used by service representatives to fault isolate the Director 2/140 problems or failures to the field-replaceable unit (FRU) level. The chapter describes how to perform the maintenance analysis procedures (MAPs). This chapter includes: Factory Defaults, page 34 Quick Start, page 34...
Page 34: Maintenance Analysis Procedures
Diagnostics Maintenance Analysis Procedures Note: HAFM and Element Manager screens in this manual may not match the screens on your server and workstation. The title bars have been removed, and the fields may contain data that does not match the data seen on your system. Fault isolation and related service procedures are provided through MAPs.
Page 35: Event Codes And Corresponding Maintenance Action
Diagnostics Page MAP 0300: HAFM Appliance Software Problem Determination MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication MAP 0500: FRU Failure Analysis MAP 0600: UPM Card Failure and Link Incident Analysis MAP 0700: Fabric, ISL, and Segmented Port Problem Determination MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem Determination...
Page 36 MAP 0700: Fabric, ISL, unsupported switch. and Segmented Port Problem Determination. Fabric initialization error. Event data intended for engineering evaluation. Perform data collection procedure (“Collecting Maintenance Data” on page 192) and return CD to HP support personnel. Director 2/140 Service Manual...
Page 37 MAP 0600: UPM Card Failure and Link Incident Analysis. Database replication time out. Perform the data collection procedure and return the information to HP for analysis by third-level support personnel. Database replication No action required, unless this discontinued. event occurs without the backup CTP failing or being removed.
Page 38 Determination. Fabric configuration failure. If this event persists, perform data collection procedure (“Collecting Maintenance Data” on page 192) and return backup CD to HP support personnel. Power supply AC voltage Go to MAP 0100: Power failure. Distribution Analysis. Power supply DC voltage...
Page 39 Go to MAP 0200: POST Failure Analysis. CTP watchdog timer reset. Perform the data collection procedure and return the CD to HP support personnel. Backup CTP card POST failure. Go to MAP 0200: POST Failure Analysis. Backup CTP card failed.
Page 40 Diagnostics Table 5: Event Codes and Corresponding Maintenance Action (Continued) Event Code Explanation Action Backup CTP card removed. Replace FRU. Backup CTP card installed. No action required. CTP card firmware No action required. synchronization initiated. User-initiated CTP card No action required. switchover.
Page 41 Diagnostics Table 5: Event Codes and Corresponding Maintenance Action (Continued) Event Code Explanation Action Serial Number mismatch No action required—Any detected. configured Feature Keys will be cleared, configuration information will be synched with the backplane VPD, and the CTP will automatically be IPLed. Switch speed incompatibility No action required—Switch detected.
Page 42 Diagnostics Table 5: Event Codes and Corresponding Maintenance Action (Continued) Event Code Explanation Action UPM card hot-insertion No action required. initiated. UPM card recognized. No action required. UPM card anomaly detected. No action required. UPM card hot-removal No action required. completed.
Page 43 Diagnostics Table 5: Event Codes and Corresponding Maintenance Action (Continued) Event Code Explanation Action Bit error threshold exceeded. Go to MAP 0600: UPM Card Failure and Link Incident Analysis. Loss of signal or loss of Go to MAP 0600: UPM Card synchronization.
Page 44 Diagnostics Table 5: Event Codes and Corresponding Maintenance Action (Continued) Event Code Explanation Action Critically hot temperature Go to MAP 0600: UPM Card warning (UPM card thermal Failure and Link Incident sensor). Analysis. UPM card shutdown due to Go to MAP 0600: UPM Card thermal violation.
Page 45: Map 0000: Start Map
Prior to fault isolation, acquire the following information from the customer: A system configuration drawing or planning worksheet that includes the HAFM appliance, directors, other HP products, and device connections. The location of the HAFM appliance and all directors. The internet protocol (IP) address, gateway address, and subnet mask for the director reporting the problem.
Page 46: Lcd Panel (Lan 2 Ip Address)
Diagnostics Display a Dr. Watson for Windows 2000 dialog box? ↓ An HAFM appliance application problem is indicated. Event codes are not recorded. Go to “MAP 0300: HAFM Appliance Software Problem Determination” on page 83. Exit MAP. Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? ↓...
Page 47: Lcd Panel During Boot Sequence
Diagnostics Boot from LAN? Press <Enter> Figure 8: LCD panel during boot sequence d. Ignore the message. After ten seconds, the appliance performs the boot sequence from the basic input/output system (BIOS). During the boot sequence, the appliance performs additional POST tests and displays the following operational information at the LCD panel: —...
Page 48: View All - Hafm 8 Window
Diagnostics 6. Enter the HAFM appliance IP address in the Network Address field. If you are logging in to the local HAFM appliance, the network address is localhost. The default address that displays in the Network Address field is the address of the last appliance accessed.
Page 49 Diagnostics Did the View All - HAFM 8 window display and is the HAFM application operational? ↓ An HAFM appliance hardware problem is indicated. Event codes are not recorded. Go to “MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem Determination”...
Page 50 Diagnostics An illuminated green LED on the active CTP card, and illuminated green PWR OK LEDs on both power supplies. Audio emanations and airflow from cooling fans. Is the director powered on? ↓ A power distribution problem is indicated. Go to step 23 to obtain event codes.
Page 51 Diagnostics Do blinking red and yellow diamonds overlay all UPM card graphics? ↓ Failure of all installed UPM cards is indicated. Go to step 23 to obtain event codes. If no event codes are found, go to “MAP 0600: UPM Card Failure and Link Incident Analysis”...
Page 52 Diagnostics Does a blinking red and yellow diamond overlay a UPM card graphic? ↓ A UPM card failure is indicated. Go to step 23 to obtain event codes. If no event codes are found, go to “MAP 0600: UPM Card Failure and Link Incident Analysis”...
Page 53 Diagnostics 2. Disable FRU beaconing. a. At the Hardware View, right-click the FRU graphic. A menu displays. b. Click Enable Beaconing. The check mark disappears from the box adjacent to the option, and FRU beaconing is disabled. Was FRU beaconing enabled because a FRU failure or degradation was suspected? ↓...
Page 54: Port Properties Dialog Box
Diagnostics Figure 11: Port Properties dialog box 3. Inspect the Operational State field. Does the Operational State field display a Segmented E_Port message? ↓ Expansion port (E_Port) segmentation is indicated. Go to step 23 obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port Problem Determination”...
Page 55 Diagnostics If a link incident occurred, the affected port number is listed with one of the following messages. Link interface incident-implicit incident. Link interface incident-bit-error threshold exceeded. Link failure-loss of signal or loss of synchronization. Link failure-not-operational primitive sequence (NOS) received. Link failure-primitive sequence timeout.
Page 56: Event Log
Diagnostics Figure 13: Event Log Were one or more event codes found? ↓ Go to Table 5 on page 35. Return to the MAP step that sent you here. Are you at the director reporting the problem? ↓ Go to step Is the power LED (green) at the director front bezel illuminated? ↓...
Page 57 Diagnostics At the front bezel, an illuminated power LED (green) or system error LED (amber). An illuminated green LED on the active CTP card, and illuminated green PWR OK LEDs on both power supplies. Audio emanations and airflow from cooling fans. Is the director powered on? ↓...
Page 58 Diagnostics A faulty power LED is indicated, but director and Fibre Channel port operation is not disrupted. The LED is connected to the circuitry in a fan module, and the module must be removed and replaced (“RRP: Redundant Fan Module” on page 250).
Page 59 Diagnostics Is the amber LED at the top of a UPM card illuminated or are any amber LEDs associated with Fibre Channel ports illuminated? ↓ A UPM card or Fibre Channel port failure is indicated. Go to step 23 to obtain event codes. If no event codes are found, go to “MAP 0600: UPM Card Failure and Link Incident Analysis”...
Page 60: View Panel
Diagnostics Boot the Web browser PC. 1. Power on the PC in accordance with the instructions delivered with the PC. The Windows desktop displays. 2. Launch the PC browser application by double-clicking the appropriate icon at the Windows desktop. 3. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the director (obtained in step 1...
Page 61 Diagnostics Is the Embedded Web Server interface operational with the View panel displayed? ↓ Go to step A Page cannot be found, Unable to locate the server, HTTP 404-file not found, or other similar message displays. The message indicates the Web browser PC cannot communicate with the director because: The director-to-PC Internet link could not be established.
Page 62 Diagnostics At the director, inspect the amber LED at the top of each CTP card. Is the amber LED illuminated on both CTP cards? ↓ Failure of both CTP cards is indicated. Event codes are not recorded. Go to “MAP 0500: FRU Failure Analysis”...
Page 63: View Port Properties Panel
Diagnostics Figure 15: View Port Properties panel Does the Beaconing field display an On message? ↓ Go to step Port beaconing is enabled. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2.
Page 64 Diagnostics c. Return to the View panel (Port Properties tab). Continue to the next step. At the View panel, does the Operational State field display a Segmented message? ↓ Port segmentation is indicated. Go to step 52 to obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port Problem...
Page 65: View Fru Properties Panel
Diagnostics Figure 16: View FRU Properties panel 2. Inspect the Status fields for both power supplies. Does the Status field display a Failed message for either power supply? ↓ A power supply failure is indicated. Go to step 52 to obtain event codes.
Page 66 Diagnostics Obtain event codes from the Embedded Web Server Event Log. If multiple event codes are found, note all codes and associated severity levels. Note: Record the date, time, and listed sequence, and determine if the codes are related to the reported problem.
Page 67: Monitor Log Panel
Diagnostics Figure 17: Monitor Log panel Were one or more event codes found? ↓ Go to Table 5 on page 35. Return to the MAP step that sent you here. You are at the console of an OSI or FICON server attached to the director reporting the problem.
Page 68 Diagnostics Was a link incident record generated and sent to the director-attached OSI or FICON server? ↓ Perform director fault isolation at the HAFM appliance (or customer-supplied server). Go to step The link incident record provides the attached director port number(s) and one or more of the following event codes and messages.
Page 69: Map 0100: Power Distribution Analysis
Diagnostics MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the director power distribution system, including defective AC power cords, redundant power supplies, or the power module assembly. Was an event code 200, 201, 202, or 208 observed at the Director 2/140 Event Log (HAFM appliance) or at the Embedded Web Server Event Log? ↓...
Page 70 Diagnostics Was a corrective action performed? ↓ Go to step Verify redundant power supply operation. 1. Inspect the power supply and ensure the green PWR OK LED illuminates and all amber LEDs extinguish. 2. At the Hardware View, observe the graphic representing the power supply and ensure a failure symbol (blinking red and yellow diamond) does not display.
Page 71 Diagnostics A redundant power supply failed and must be removed and replaced (“RRP: Redundant Power Supply” on page 241). This procedure is concurrent and can be performed while director power is on. Perform the data collection procedure as part of FRU removal and replacement.
Page 72 Diagnostics Verify director operation: 1. Inspect the director front bezel and ensure the green power LED illuminates. Inspect the active CTP card and ensure the green LED illuminates. 2. Inspect both power supplies. Ensure both green PWR OK LEDs illuminate and all amber LEDs extinguish.
Page 73 Diagnostics Inspect the director for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber). An illuminated green LED on the active CTP card. At least one green PWR OK LED illuminated on a power supply. Audio emanations and airflow from cooling fans.
Page 74 Diagnostics Ensure both power supplies are correctly installed and seated in the director. If required, partially remove and reseat the power supplies. Was a corrective action performed? ↓ Go to step Verify operation of both power supplies. 1. Inspect the power supplies and ensure the green PWR OK LEDs illuminate and all amber LEDs extinguish.
Page 75 Diagnostics Did power module assembly replacement solve the problem? ↓ The director is operational. Exit MAP. A power module assembly failure is not confirmed. Replace the original power module assembly to avoid the cost of expending a replacement FRU. Continue to the next step. One or both power supplies are operational, but logic cards are not receiving DC power.
Page 76 Diagnostics At the Hardware View, does a yellow triangle display at the alert panel and a blinking red and yellow diamond (failed FRU indicator) display over a power supply graphic? ↓ A redundant power supply failed. Go to step At the Hardware View, does a grey square display at the alert panel, a No Link status displays at the director Status table, and graphical FRUs are uninstalled? ↓...
Page 77 Diagnostics Analysis for an Ethernet link or dual CTP card failure is not described in this MAP. Go to “MAP 0000: Start MAP” on page 45. If this is the second time at this step, contact the next level of support. Exit MAP. Is the Embedded Web Server interface operational? ↓...
Page 78: Map 0200: Post Failure Analysis
Diagnostics Inspect power supply operational states at the Embedded Web Server interface. 1. At the View panel, click the FRU Properties tab. The View panel (FRU Properties tab) displays. 2. Inspect the Status fields for both power supplies. Does the Status field display a Failed message for either power supply? ↓...
Page 79: Map 0200: Event Codes
Diagnostics Was an event code 400, or 411, or 413 observed at the director Event Log (HAFM appliance) or at the Embedded Web Server Event Log? ↓ Analysis for the failure is not described in this MAP. Go to “MAP 0000: Start MAP”...
Page 80: Byte 0 Fru Codes
Diagnostics Table 8: Byte 0 FRU Codes Byte 0 Failed FRU Action Backplane. Go to step 5 CTP card. Go to step 6 SBAR assembly. Go to step 7 Fan module. Go to step 8 Power supply. Go to step 9 08-0F UPM card.
Page 81 Diagnostics Did CTP card replacement solve the problem? ↓ The director is operational. Exit MAP. Contact the next level of support. Exit MAP. An SBAR assembly failed POSTs (indicated by a 03 FRU code) and must be removed and replaced (“RRP: Redundant SBAR Assembly”...
Page 82 411) and performed an online dump. All Fibre Channel ports reset after the failure and devices momentarily log out, log in, and resume operation. Perform the data collection procedure and return the information to HP for analysis by third-level support personnel. Exit MAP.
Page 83: Map 0300: Hafm Appliance Software Problem Determination
Diagnostics The backup CTP card failed POST/IPL diagnostics (as indicated by an event code 413) and must be removed and replaced (“RRP: Redundant CTP Card” on page 226). This procedure is concurrent and can be performed while director power is on. Perform the data collection procedure as part of FRU removal and replacement.
Page 84: Windows Security Dialog Box
Diagnostics An application or operating system problem is indicated. Close the HAFM application (at the browser-capable PC connected through an Ethernet LAN segment to the HAFM appliance). 1. At the HAFM appliance Windows 2000 desktop, click the Send Ctrl-Alt-Del button at the top of the window. The Windows Security dialog box displays, as shown in Figure Note:...
Page 85: Task Manager Dialog Box, Applications Tab
Diagnostics Figure 19: Task Manager dialog box, Applications tab 3. Choose the View All - HAFM 8 entry and click End Task. The HAFM application closes. 4. Close the Task Manager dialog box. Continue to the next step. Attempt to clear the problem by rebooting the HAFM appliance. 1.
Page 86 Diagnostics d. Ignore the message. After ten seconds, the appliance performs the boot sequence from the basic input/output system (BIOS). During the boot sequence, the appliance performs additional POST tests and displays the following operational information at the LCD panel: —...
Page 87 Diagnostics Did the View All - HAFM 8 window display and is the HAFM application operational? ↓ The problem is transient and the HAFM appliance is operational. Contact the next level of support. Exit MAP. Did the HAFM application display a dialog box with the message Connection to HAFM appliance lost-click OK to exit application or HAFM application error n (where n is an error message number 1 through 8 inclusive)?
Page 88 Diagnostics Upgrade the downlevel HAFM application (“Install or Upgrade Software” on page 218). Did the software upgrade solve the problem? ↓ The HAFM appliance is operational. Exit MAP. Contact the next level of support. Exit MAP. Did the Element Manager display a dialog box with the message Element Manager error 5001 or Element Manager error 5002? ↓...
Page 89: Dr. Watson For Windows Dialog Box
Did the data collection process complete? ↓ Return the CD to HP for analysis by third-level support. Exit MAP. Contact the next level of support. Exit MAP. Did the HAFM appliance lock up or crash and display a Dr. Watson for Windows...
Page 90 3. At the HAFM appliance, press the left edge (PUSH label) of the LCD panel to disengage the panel and expose the CD-RW drive. 4. Remove the CD and return it to HP customer support personnel for analysis. Go to...
Page 91 Diagnostics d. Ignore the message. After ten seconds, the appliance performs the boot sequence from the basic input/output system (BIOS). During the boot sequence, the appliance performs additional POST tests and displays the following operational information at the LCD panel: —...
Page 92: Map 0400: Loss Of Hafm Appliance Or Web Browser Pc Communication
Diagnostics Did the View All - HAFM 8 window display and is the HAFM application operational? ↓ The problem is transient and the HAFM appliance is operational. Exit MAP. Contact the next level of support. Exit MAP. MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication This MAP describes fault isolation of the Ethernet communication link between a director and the HAFM appliance, or between a director and a Web browser PC...
Page 93: Map 0400: Event Codes
Diagnostics ↓ Go to step Table 9 lists event codes, brief explanations of the codes, and associated steps that describe fault isolation procedures. Table 9: MAP 0400: Event Codes Event Code Explanation Action Excessive Ethernet transmit Go to step 8 errors.
Page 94 Diagnostics Ensure the director reporting the problem is connected to facility AC power and the power switch (circuit breaker) at the rear of the director is set to the ON (up) position. Inspect the director for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber).
Page 95: Map 0400: Error Messages And Actions
Diagnostics Table 10 lists the error messages and associated steps that describe fault isolation procedures. Table 10: MAP 0400: Error Messages and Actions Error Message Action Never connected. Go to step 8 Link timeout. Go to step 8 Protocol mismatch. Go to step 15 Duplicate session.
Page 96: Ethernet Hubs, Daisy-Chained
Diagnostics If appropriate, verify that the hubs are correctly daisy-chained, as shown in Figure Figure 21: Ethernet Hubs, Daisy-Chained Note: To check two hubs, use step 2 (top and middle hub instructions step 1 only). 1. At the first (top) Ethernet hub, ensure an RJ-45 Ethernet patch cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in).
Page 97 Diagnostics Was a corrective action performed? ↓ Go to step Verify operation of the Ethernet hub or hubs. Inspect each hub for indications of being powered on, such as: Green Power LED illuminated. Green Status LEDs illuminated. Is a hub failure indicated? ↓...
Page 98 The connection to the HAFM appliance terminated briefly, then recovered upon reset. Perform the data collection procedure and return the CD to HP for analysis by third-level support personnel. Exit MAP. A protocol mismatch occurred because the HAFM application (running on the HAFM appliance) and the director firmware are not at compatible release levels.
Page 99 Diagnostics A director firmware upgrade is required (“Download a Firmware Version to a Director” on page 210). Perform the data collection procedure after the download. Did the director-to-HAFM appliance Ethernet connection recover? ↓ The director-to-HAFM appliance connection is restored and is operational.
Page 100 Diagnostics Hard disk capacity. Virtual and physical memory capacity. 2. After a few seconds, the LCD panel displays the following, as shown in Figure LAN 2: 010.001.001.001 Figure 22: LCD panel (LAN 2 IP address) 3. Depending on switch-to-server LAN connectivity, record the appropriate IP address (LAN 1 or LAN 2).
Page 101 Diagnostics Did the HAFM appliance reconfigure as a client and did the Ethernet connection recover? ↓ The director-to-HAFM appliance connection is restored and the second HAFM appliance is operational as a client. Exit MAP. Contact the next level of support. Exit MAP. The IP address defining the director to the HAFM application is incorrect or unknown and must be verified.
Page 102 Diagnostics 7. Configure the Port Settings parameters as follows: Bits per second—57600. Data bits—8. Parity—None. Stop bits—1. Flow control—Hardware. When the parameters are set, click OK. The Director 2/140 HyperTerminal window displays. 8. At the > prompt, type the user-level password (the default is password) and press the Enter key.
Page 103: Discover Setup Dialog Box
Diagnostics Figure 23: Discover Setup dialog box 2. Highlight the director to be reconfigured from the Available Addresses list, and click Change. The Editing Domain Information dialog box displays, as shown in Figure Figure 24: Editing Domain Information dialog box 3.
Page 104: Hafm Message Dialog Box
Diagnostics At the HAFM master log, did the IP address below the director icon change to the new entry and did the Ethernet connection recover? ↓ The director-to-HAFM appliance connection is restored and is operational. Exit MAP. Contact the next level of support. Exit MAP. An incorrect product type is defined to the HAFM appliance.
Page 105 Diagnostics The product at the configured IP address is not an HP managed product. Notify the customer of the problem. 1. At the HAFM main window, right-click the icon with the grey square representing the product reporting the problem. A menu displays.
Page 106 Diagnostics Audio emanations and airflow from cooling fans. Is the director powered on? ↓ A power distribution problem is indicated. Go to “MAP 0100: Power Distribution Analysis” on page 69. Exit MAP. At the director, inspect the amber LED at the top of each CTP card. Is the amber LED illuminated on both CTP cards? ↓...
Page 107: Map 0500: Fru Failure Analysis
Diagnostics MAP 0500: FRU Failure Analysis This MAP describes fault isolation for the CTP card, SBAR assembly, and fan module. Failure indicators include: The amber LED on the FRU illuminates. The amber emulated LED on a fan graphic at the Hardware View illuminates.
Page 108 Diagnostics Table 11: MAP 0500: Event Codes (Continued) Event Code Explanation Action Backup CTP card NV-RAM failure. Go to step 7 Multiple ECC single-bit errors occurred. Go to step 7 Non-recoverable Ethernet fault. Go to step 7 Embedded port hardware failed. Go to step 7 SBAR assembly failure.
Page 109 Diagnostics Is fault isolation being performed at the director? ↓ Fault isolation is being performed at the HAFM appliance or Embedded Web Server interface. Go to step Inspect both fan modules at the rear of the director. Fan module LEDs can be inspected through the hexagonal cooling vents of the radio frequency interference (RFI) shield.
Page 110 Diagnostics Inspect the faceplates of both CTP cards at the front of the director. Is the amber LED at the top of a CTP card illuminated but not blinking (beaconing)? ↓ Go to step A CTP card failed and must be removed and replaced (“RRP: Redundant CTP Card”...
Page 111 Diagnostics An SBAR assembly failed and must be removed and replaced (“RRP: Redundant SBAR Assembly” on page 247). This procedure is concurrent and can be performed while director power is on. Perform the data collection procedure as part of FRU removal and replacement.
Page 112 Diagnostics Is a blinking red and yellow diamond (failed FRU indicator) overlaying an SBAR assembly graphic at the Hardware View? ↓ An SBAR assembly failure is indicated. Go to step At the Hardware View, is a grey square displayed at the alert panel, a No Link status displays at the Director 2/140 Status table, and graphical FRUs are uninstalled? ↓...
Page 113 Diagnostics An SBAR assembly is not recognized by director firmware because the firmware version is not supported or the SBAR assembly failed. Advise the customer of the problem and determine the correct firmware version to download from the HAFM appliance. Download the firmware (“Download a Firmware Version to a Director”...
Page 114 Diagnostics Ensure the director reporting the problem is connected to facility AC power and the power switch (circuit breaker) at the rear of the director is set to the ON (up) position. Inspect the director for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber).
Page 115: Map 0600: Upm Card Failure And Link Incident Analysis
Diagnostics Inspect CTP card operational states at the Embedded Web Server interface. Inspect the Status fields for both CTP cards. Does the Status field display a Failed message for either CTP card? ↓ A CTP card failure is indicated. Go to step Inspect SBAR assembly operational states at the Embedded Web Server interface.
Page 116: Map 0600: Event Codes
Diagnostics Was an event code 080, 081, 504, 505, 506, 507, 512, 514, 800, 801, or 802 observed at the director Event Log (HAFM appliance) or at the Embedded Web Server Event Log? ↓ Go to step Was an event code 581, 582, 583, 584, 585, or 586 observed at the console of an OSI or FICON server attached to the director reporting the problem? ↓...
Page 117 Diagnostics Table 12: MAP 0600: Event Codes (Continued) Event Code Explanation Action Invalid primitive sequence received for current Go to step 24 link state. High temperature warning (UPM card thermal Go to step 7 sensor). Critically hot temperature warning (UPM card Go to step 7 thermal sensor).
Page 118 Diagnostics Verify location of the failed port. For an OSI environment, Figure 27 Figure 28 show UPM card numbers (0 through15) and port numbers (0-127 and 132-143). For a FICON environment, Figure 27 Figure 28 show UPM card numbers (0 through 15), port numbers (0-127 and 132-143), and bolded logical port addresses (hexadecimal 04 through 8F).
Page 119 Diagnostics Perform an external loopback test for the port as part of FRU removal and replacement. Did optical transceiver replacement solve the problem? ↓ The director is operational. Exit MAP. A UPM card failed, and the card must be removed and replaced (“RRP: UPM Card”...
Page 120 Diagnostics Does a blinking red and yellow diamond (failed FRU indicator) display over a UPM card graphic at the Hardware View or display adjacent to a Fibre Channel port graphic at the Port Card View? ↓ A port or UPM card failure is indicated. Go to step Did a Fibre Channel port or UPM card (all ports) fail a loopback test? ↓...
Page 121: Map 0600: Port Operational And Led States
Diagnostics Table 13: MAP 0600: Port Operational and LED States Operational State Green LED Amber LED Action Offline Go to step 16 Not Operational Go to step 16 Testing Blinking Internal loopback test in process. Exit MAP. Testing Blinking External loopback test in process.
Page 122 Diagnostics Did one of the listed messages display in the Link Incident Log? ↓ The director is operational. Exit MAP. Go to step A Fibre Channel port or UPM card (all ports) failed an internal or external loopback test. 1. Reset each port that failed the loopback test. a.
Page 123 Diagnostics A director port is unblocked and receiving the offline sequence (OLS) or not operational sequence (NOS) from an attached device. Inform the customer that the attached device failed or is set offline. Exit MAP. Beaconing is enabled for the port. 1.
Page 124: Map 0600: Invalid Attachment Reasons And Actions
Go to step 22 the port. N-Port connection not allowed on this Go to step 20 port. Non-HP switch at other end of the ISL. to.step 21 Port binding violation-unauthorized Go to step 19 WWN. Unresponsive node connected to port.
Page 125 Open Fabric 1.0 mode. The director is configured for operation in Open Fabric 1.0 mode and is connected to a legacy HP director or switch at the incorrect Exchange Link Parameter (ELP) revision level.
Page 126: Configure Fabric Parameters Dialog Box
Diagnostics 2. At the Hardware View, choose Configure > Operating Parameters > Fabric Parameters. The Configure Fabric Parameters dialog box displays, as shown in Figure Figure 29: Configure Fabric Parameters dialog box 3. Choose the operating mode as follows: Choose Open Fabric 1.0 from the Interop Mode list box. Choose Homogeneous from the Interop Mode list box.
Page 127 Diagnostics If the port is operational and a device is attached, the green LED illuminates, the amber LED extinguishes, and the port state is Online. Did removing the loopback plug solve the problem? ↓ The director is operational. Exit MAP. Contact the next level of support.
Page 128: Switch Binding - State Change Dialog Box
Diagnostics An SBAR assembly failed and must be removed and replaced (“RRP: Redundant SBAR Assembly” on page 247). This procedure is concurrent and can be performed while director power is on. Perform the data collection procedure as part of FRU removal and replacement.
Page 129: Fabric Binding Dialog Box
Diagnostics 2. Ensure the Enable Switch Binding checkbox is enabled (checked) for both directors. 3. Ensure the Connection Policy radio buttons are compatible for both directors. 4. Click Activate for each director or switch. The switch binding feature is consistently enabled for both directors or switches. Did configuring the switch binding parameters solve the problem? ↓...
Page 130: Switch Binding - Membership List Dialog Box
Diagnostics 3. At the Membership List of <Fabric Name> section, update the membership list for both elements to ensure interswitch compatibility, then click OK. The fabric binding feature is consistently enabled for both directors or switches. Did updating the fabric membership lists solve the problem? ↓...
Page 131: Clear Link Incident Alert(S)
Diagnostics Did updating the switch membership lists solve the problem? ↓ The director is operational. Exit MAP. Contact the next level of support. Exit MAP. A port connection is not allowed because of a Computer Network Technologies (CNT) wide area network (WAN) extension mode mismatch. Based on switch-to-switch differences between the ELP maximum frame sizes allowed, a connection was not allowed to a director set to CNT WAN extension mode.
Page 132 Diagnostics 3. Choose the This port (n) only option (where n is the port number) and click OK. The link incident clears. 4. Monitor port operation for approximately five minutes. Did the link incident recur? ↓ The problem is transient and the Fibre Channel link and director are operational.
Page 133 Diagnostics 3. Disconnect both ends of the fiber optic jumper cable. 4. Clean the fiber optic connectors (“Clean Fiber Optic Components” on page 194). 5. Reconnect the fiber optic jumper cable. 6. Unblock the port (“Unblock a Port” on page 203). 7.
Page 134 Diagnostics Did the link incident recur? ↓ The attached device, Fibre Channel link, and director are operational. Exit MAP. The director port reporting the problem is causing the recurrent link incident. The recurring link incident indicates port or UPM card degradation and a possible pending failure.
Page 135 Diagnostics AC power distribution in the director failed, or AC power was disconnected. Both of the director’s CTP cards failed. Continue to the next step. Ensure the director reporting the problem is connected to facility AC power and the power switch (circuit breaker) at the rear of the director is set to the ON (up) position.
Page 136: Map 0600: Port Operational States And Actions
Diagnostics Inspect Fibre Channel port operational states at the Embedded Web Server interface. 1. At the View panel, click the Port Properties tab. The View panel (Port Properties tab) displays with port 0 highlighted in red. 2. Click the port number (0-127 and 132-143) for which a failure is suspected to display properties for that port.
Page 137 Diagnostics 3. Perform an external loopback test for the port as part of FRU removal and replacement. Exit MAP. UPM Cards UPM Cards Figure 34: UPM card diagram (front) UPM Cards UPM Cards SBAR1 SBAR0 Figure 35: UPM card diagram (rear) Director 2/140 Service Manual...
Page 138: Map 0700: Fabric, Isl, And Segmented Port Problem Determination
Diagnostics MAP 0700: Fabric, ISL, and Segmented Port Problem Determination This MAP describes isolation of fabric logout, interswitch link (ISL), and E_Port segmentation problems. Failure indicators include: An event code recorded at the Director 2/140 Event Log or the Embedded Web Server Event Log.
Page 139 Diagnostics Table 16: MAP 0700: Event Codes (Continued) Event Code Explanation Action HAFM appliance internal error. Go to step 8 Fabric controller unable to synchronize Go to step 9 databases. Fabric controller database invalid. Go to step 9 Maximum interswitch hop count exceeded. Go to step 10 Received link state record too large.
Page 140: Map 0700: Segmentation Reasons And Actions
Diagnostics Does the Operational State field indicate Segmented E_Port? ↓ Analysis for a UPM card failure or other link incident is not described in this MAP. Go to “MAP 0600: UPM Card Failure and Link Incident Analysis” on page 115. Exit MAP. Inspect the Segmentation Reason field at the Port Properties dialog box.
Page 141 CRC validation. All interswitch links resume operation after CTP card reset or failover. Perform the data collection procedure and return the CD to HP for analysis by third-level support personnel. Exit MAP. As indicated by an event code 062, the fabric controller software detected a path to another director (or fabric element) in a multi-switch fabric that traverses more than three interswitch links (hops).
Page 142 Diagnostics Advise the customer of the problem and work with the system administrator to reconfigure the fabric so the path between any two fabric elements does not traverse more than three hops. Did fabric reconfiguration solve the problem? ↓ The director and multi-switch fabric are operational. Exit MAP.
Page 143: Map 0700: Byte 4, Segmentation Reasons
(R_A_TOV) is incompatible with the attached fabric element. 1. Contact HP customer support or engineering personnel to determine the recommended E_D_TOV and R_A_TOV values for both directors. 2. Notify the customer that both directors will set offline. Ensure the system administrator quiesces Fibre Channel frame traffic through the directors and sets attached devices offline.
Page 144: Configure Switch Parameters Dialog Box
Diagnostics 7. Set both directors online (“Set Online State” on page 200). Did the operating parameter change solve the problem and did both directors join through the ISL to form a fabric? ↓ The directors, associated ISL, and multi-switch fabric are operational. Exit MAP.
Page 145 Diagnostics Did the domain ID change solve the problem and did both directors join through the ISL to form a fabric? ↓ The directors, associated ISL, and multi-switch fabric are operational. Exit MAP. Contact the next level of support. Exit MAP. A director E_Port segmented because two directors had incompatible zoning configurations.
Page 146: Zoning Dialog Box (Zone Library Tab)
Diagnostics Figure 37: Zoning dialog box (Zone Library tab) 5. Click the Active Zone Set tab. The Zoning dialog box displays with the Active Zone Set page open, as shown in Figure Figure 38: Zoning dialog box (Active Zone Set tab) 6.
Page 147 Diagnostics 7. Modify the incompatible zone name as directed by the customer: a. At the Zoning dialog box, click the Zone Library tab. The dialog box returns to the Zone Library page, as shown in Figure b. Right-click the zone name to be changed from the Zones field. A pop-up menu displays.
Page 148 Diagnostics Did the IPL solve the problem and did both directors join through the ISL to form a fabric? ↓ The directors, associated ISL, and multi-switch fabric are operational. Exit MAP. Perform the data collection procedure and contact the next level of support. Exit MAP.
Page 149 A director E_Port segmented (at an operational director) because a response to a verification check indicates an attached director is not operational. 1. Perform the data collection procedure at the operational director and return the CD to HP for analysis by third-level support personnel. 2. Go to “MAP 0000: Start MAP”...
Page 150 Diagnostics A 142 event code occurs only if the optional OpenTrunking feature is enabled. The event code indicates OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This results in downstream fabric congestion. No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Page 151: Bytes 8 Through 11 Failure Reasons And Actions
Did disconnecting and reconnecting the cable solve the problem and was the resulting zone merge successful? ↓ The merged zone is operational. Exit MAP. Perform the data collection procedure and return the CD to HP for analysis. Contact the next level of support. Exit MAP. Director 2/140 Service Manual...
Page 152 2. Examine bytes 12 through 15 of event data that specify the error code. Record the error code. Perform the data collection procedure and return the CD to HP for analysis. Contact the next level of support, and report the 150 event code, the associated failure reason, and the associated error code.
Page 153: Map 0800: Hafm Appliance Or Web Browser Pc Hardware Problem Determination
EWS interface? ↓ The server and Internet browser application are not HP-supported and analysis for the failure is not described in this MAP. Refer to the supporting documentation shipped with the server for instructions to resolve the problem.
Page 154 Diagnostics Are you performing fault isolation at one of the following servers? The management appliance running the Windows 2000 Professional operating system. A customer-supplied server running the client HAFM application and a Windows operating system (Windows 95, Windows 98, Windows 2000, Windows XP, or Windows NT 4.0).
Page 155 Diagnostics Reboot the HAFM appliance and perform system diagnostics. 1. Choose Start > Shut Down. The Shut Down Windows dialog box displays. 2. Choose Shut down from the drop-down list and click OK to power off the appliance. 3. Wait approximately 30 seconds and press the power ( ) button on the liquid crystal display (LCD) panel to power on the appliance and perform power-on self-test (POST).
Page 156 Diagnostics Did POSTs detect a problem? ↓ A computer hardware problem exists. Refer to the supporting documentation shipped with the appliance for instructions on resolving the problem. Exit MAP. After rebooting the appliance, the HAFM Services and HAFM applications start, and the HAFM 8 Log In dialog box displays.
Page 157 Diagnostics Perform one of the following: If the appliance has standalone diagnostic test programs resident on the hard drive, perform the diagnostics. Refer to supporting documentation shipped with the appliance for instructions. If the appliance does not have standalone diagnostic test programs resident on fixed disk, go to step Did diagnostic test programs detect a problem?
Page 158 Diagnostics — Central processing unit (CPU) temperature. — Hard disk capacity. — Virtual and physical memory capacity. 4. After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays appliance operational information. 5. After rebooting the appliance at the LCD panel, log on to the HAFM appliance Windows 2000 desktop through a LAN connection to a browser-capable PC.
Page 159 Diagnostics Advise the customer and next level of support that the appliance hard drive should be restored to its original factory configuration. If the customer and support personnel do not concur, go to step 1. Format the appliance hard drive. Refer to supporting documentation shipped with the appliance for instructions.
Page 160 Diagnostics Director 2/140 Service Manual...
Page 161: Repair Information
Repair Information This chapter describes repair and repair-related procedures used by service representatives for the Director 2/140 and associated field-replaceable units (FRUs). The procedures are performed using one of the following: HAFM application Director 2/140 Element Manager Embedded Web Server (EWS) The following procedures are described in this chapter: Using Log Information, page 163...
Page 162: Factory Defaults
Repair Information Factory Defaults Table 21 lists the defaults for the passwords and IP, subnet, and gateway addresses. Table 21: Factory-set Defaults Item Default Customer password password Maintenance password level-2 IP address 10.1.1.10 Subnet mask 255.0.0.0 Gateway address 0.0.0.0 Procedural Notes Note: HAFM and Element Manager screens in this manual may not match the screens on your server and workstation.
Page 163: Using Log Information
For a description of the HAFM logs and an explanation of the button functions at the bottom of the log window, refer to the HP StorageWorks HA-Fabric Manager User Guide. Six logs are accessed through the Element Manager: Director 2/140 Audit Log—Displays a history of all configuration changes...
Page 164 ISLs have different bandwidths. For a description of the Element Manager Logs and an explanation of the button functions at the bottom of the log window, refer to the hp StorageWorks Director Element Manager User Guide.
Page 165: Viewing Logs
Repair Information For a description of the EWS Logs and an explanation of the button functions at the bottom of the log window, refer to the hp StorageWorks Embedded Web Server User Guide. Viewing Logs You can view log data through the Master Log on the main window. However, if you want to see only certain types of events, for example only login/logout events (session events), open a specific log through the View Logs dialog box.
Page 166: Obtaining Port Diagnostic Information
Repair Information 2. Click Export. The Save dialog box displays. 3. Browse to the folder where you want to save the file. Type a file name in the File Name field. 4. Click Save. The file is exported in tab-delimited format. To view it in table format, open the file in Microsoft Excel.
Page 167: Upm Card Leds
Repair Information UPM Card LEDs To obtain port operational information, inspect port LEDs at the director UPM card faceplate or the emulated port LEDs at the HAFM Hardware View. These port operational states are defined in Table Table 22: Port Operational States Port Green Amber...
Page 168 Repair Information Table 22: Port Operational States (Continued) Port Green Amber Alert State Symbol Description Invalid Yellow The director port has an invalid Attachment Triangle attachment state if: (1) a loopback plug is connected to the port with no diagnostic test running, or (2) the port is cabled to another port on the same director, or (3) the port connection conflicts...
Page 169: Hafm Appliance
Repair Information Table 22: Port Operational States (Continued) Port Green Amber Alert State Symbol Description Segmented Yellow The E_Port is segmented, E_Port Triangle preventing two connected directors from joining and forming a multi-switch fabric. Testing Blinking Yellow The port is performing an Triangle internal loopback test.
Page 170 Repair Information Figure 40: Port List View The Port List View provides status information in the following columns: #—The director port number (0 through 139 inclusive). Addr—The director logical port address in hexadecimal format (FICON management style only). Name—The port name configured through the Configure Ports dialog box. Block Config—The port status (Blocked or Unblocked).
Page 171: Viewing The Performance View
Repair Information Operating Speed—The operating speed of the port (Not Established, 1, or 2 Gb/sec.). Alert—If Link Incident (LIN) alerts are configured for the port through the Configure Ports dialog box, a yellow triangle displays in the column when a link incident occurs.
Page 172 Repair Information Figure 41: Performance View Each port bar graph in the upper portion of the view displays the instantaneous transmit or receive activity level for the port, and is updated every five seconds. The relative value displayed is the greater of either the transmit or receive activity (whichever value is greatest when sampled).
Page 173 Repair Information Enable or disable port channel wrapping (when the director is configured for FICON management style). Swap one Fibre Channel port address with another (when the director is configured for FICON management style). Clear link incident alerts. Reset the port. Enable or disable port binding.
Page 174 Repair Information — Primitive sequence errors—Incorrect primitive sequences are received from an attached device, indicating Fibre Channel link-level protocol violations. At the Hardware View, a yellow triangle displays to indicate a link incident. — Discarded frames—Received frames could not be routed and were discarded because the frame timed out (insufficient buffer-to-buffer credit) or the destination device was not logged in to the director.
Page 175: Viewing Port Properties
Repair Information — Flows rerouted to and from ISLs. Viewing Port Properties To open the Port Properties dialog box, perform the following: 1. Double-click a port graphic at the Hardware View or a port row at the Port List View. The Port Properties dialog box displays, as shown in Figure Figure 42: Port Properties dialog box The Port Properties dialog box provides the following information:...
Page 176: Invalid Attachment Messages And Explanations
Repair Information Block Configuration—A user-configured state for the port (Blocked or Unblocked). LIN Alerts Configuration—A user-specified state for the port (On or Off), configured through the Configure Ports dialog box. FAN Configuration—A user-configured state for FAN configuration (Enabled or Disabled). Beaconing—User-specified for the port (On or Off).
Page 177 Repair Information Table 23: Invalid Attachment Messages and Explanations (Continued) Message Explanation 03 ELP rejected by the This director or switch transmitted an exchange link attached switch. protocol (ELP) frame that was rejected by the switch at the other end of the ISL (Invalid Attachment only). 04 Incompatible switch Interop mode for this switch is set to Open Fabric mode at the other end of the...
Page 178: Viewing The Port Technology
Repair Information Viewing the Port Technology To open the Port Technology dialog box, perform the following: 1. Right-click a port graphic at the Hardware View or a port row at the Port List View. A menu displays, 2. Choose Port Technology. The Port Technology dialog box displays, as shown in Figure Figure 43: Port Technology dialog box...
Page 179: Viewing The Port List Page
Repair Information Viewing the Port List Page When the EWS interface opens, the View panel displays as the default. To view the Port List page, perform the following: 1. At the View panel, choose the Monitor option at the left side of the panel. The Monitor panel displays with the Port List page open, as shown in Figure Figure 44: Monitor panel (Port List page)
Page 180: Viewing The Port Stats Page
Repair Information Viewing the Port Stats Page When the EWS interface opens, the View panel displays as the default panel. To view the Port Stats page, perform the following: 1. At the View panel, choose the Monitor option at the left side of the panel. The Monitor panel displays with the Port List page open, as shown in Figure 2.
Page 181 Repair Information Traffic statistics—These entries provide information about port traffic, including: — Fibre Channel frames received and transmitted. — Four-byte words received and transmitted. — Offline sequences received and transmitted. — Link resets received and transmitted. — Loop initialization primitives (LIPs) generated and detected. —...
Page 182: Viewing The Port Properties Page
Repair Information — Address ID errors—Received frames had unavailable or invalid Fibre Channel destination addresses, or invalid Fibre Channel source addresses. This typically indicates the destination device is unavailable. — Frames too short—Received frames were less than the Fibre Channel minimum size, indicating the frame arrived at the director port corrupted.
Page 183 Repair Information Figure 46: View panel (Port Properties page) The Port Properties page displays information for one port. Values update only when the page opens for a selected port or the user chooses Get Port Properties. The page defaults to port 0. Increment or decrement the port number displayed (0 through 139 inclusive) by clicking Fwd>>...
Page 184: Perform Loopback Tests
Repair Information Beaconing—The user-specified state for the port (On or Off). FAN Configuration—The user-configured state for fabric address notification (FAN) configuration (Enabled or Disabled). Operational State—The port state ((Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing).
Page 185: Port Diagnostics Dialog Box
Repair Information 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. Double-click the icon representing the director for which the loopback test will be performed. The Hardware View for the selected director displays. 4. At the Hardware View, verify the location of the port or UPM card to be tested.
Page 186 Repair Information — To select an individual port for test, type the port number in the Port Number field. — To select a UPM card for test, type the port number of any of the four ports on the card in the Port Number field, then choose All Ports On Card option.
Page 187: External Loopback Test
Repair Information b. At the Port Card View, right-click the tested port. A menu displays. c. Choose Reset Port. A reset warning box displays. d. Click OK. The port resets. External Loopback Test To perform an external loopback test for a single port or a UPM card (four ports): 1.
Page 188 Repair Information 6. Disconnect the fiber optic jumper cable from the port to be tested. If a UPM card will be tested, disconnect all four fiber optic jumper cables. Caution: If name server zoning is implemented by port number, ensure the fiber optic cables that are disconnected to perform the loopback test are reconnected properly.
Page 189: Channel Wrap Test (Ficon)
Repair Information — A red progress bar (indicating percent completion) travels from left to right across the Completion Status field. As an individual port is tested, the amber LED flashes (beacons) and the green LED illuminates (indicating loopback traffic through the port). Note: Click Stop Test at any time to abort the loopback test.
Page 190: Swapping Ports (Ficon)
Repair Information 2. Open the HAFM application. The View All - HAFM 8 main window displays. a. Double-click the icon representing the director for which the channel wrap test will be configured. The Hardware View for the selected director displays. b.
Page 191 Repair Information 4. Click Maintenance and choose Swap Ports. The Swap Ports dialog box displays. 5. Enter the logical port addresses (in hexadecimal format) of the pair of ports to be swapped at the First address and Second address fields. The ports are automatically blocked during the procedure.
Page 192: Collecting Maintenance Data
Repair Information Collecting Maintenance Data When the director operational firmware detects a critical error or FRU failure, the director automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the active CTP card, then initiates a failover to the operational FRU.
Page 193: Data Collection Dialog Box
8. Remove the backup cd with the newly collected maintenance data from the HAFM appliance backup drive. Return the backup cd with the failed FRU to HP for failure analysis. 9. To ensure the backup application operates normally, replace the original backup cd in the HAFM appliance backup drive.
Page 194: Clean Fiber Optic Components
Repair Information Clean Fiber Optic Components Perform this procedure as directed in this publication and when connecting or disconnecting fiber optic cables from director UPM card connectors (if necessary). To clean fiber optic components: 1. Obtain the appropriate tools (portable can of oil-free compressed air and alcohol pads) from the fiber optic cleaning kit.
Page 195: Power-On Procedure
WARNING: An HP-supplied power cord is provided for each director power supply. To prevent electric shock when connecting the director to primary facility power, use only the supplied power cords, and ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded.
Page 196: Power-Off Procedure
Repair Information Power-Off Procedure Powering the director off and on (performing a power cycle) resets all logic cards and executes POSTs. When performing a power cycle, wait approximately 30 seconds before switching power on. Note: When the director is powered off, the operation of attached Fibre Channel devices is disrupted.
Page 197: Iml, Ipl, Or Reset The Director
Repair Information IML, IPL, or Reset the Director This section describes procedures to IML, IPL, or reset the Director 2/140. An IML or reset is performed at the CTP front panel using the IML or the RESET button. An IPL is performed from the HAFM appliance (Director 2/140 Element Manager).
Page 198: Ipl The Director From The Hafm Appliance
Repair Information — As the network connection drops, the Director 2/140 Status table turns yellow, the Status field displays No Link, and the State field displays Link Timeout. — The status bar at the bottom of the window displays a grey square, indicating director status is unknown.
Page 199 Repair Information 2. During the reset: — The green power (PWR) LED on the director front panel illuminates. — The amber system error (ERR) LED on the director front panel blinks momentarily while the director is tested. — The green LEDs associated with the Ethernet port blink momentarily while the port is tested.
Page 200: Set The Director Online Or Offline
Repair Information Set the Director Online or Offline This section describes procedures to set the director online or offline. These operating states are described as follows: Online—When the director is set online, an attached device can log in to the director if the port is not blocked.
Page 201: Set Offline State
Repair Information Set Offline State To set the director offline: 1. Notify the customer the director will be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the director and sets attached devices offline. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3.
Page 202: Block And Unblock Ports
Repair Information Block and Unblock Ports This section describes procedures to block or unblock director ports. An entire UPM card (four ports) can be blocked or unblocked, or ports can be blocked or unblocked on an individual basis. When a port is blocked, the port is automatically set offline.
Page 203: Block A Upm Card
Repair Information — A check mark displays in the check box adjacent to the Block Port menu option. 8. Click Back to Full View to return to the Hardware View. Block a UPM Card To block all four ports on a director UPM card: 1.
Page 204: Unblock A Upm Card
Repair Information 2. Double-click the icon representing the director for which a port will be unblocked. The Hardware View for the selected director displays. 3. Double-click the UPM card for which a port will be unblocked. The Port Card View for the selected card displays. 4.
Page 205: Unblock All Ports Dialog Box
Repair Information Figure 57: Unblock All Ports dialog box 6. Click Yes. The following occur to indicate the UPM card is unblocked (and online): — Emulated green LEDs associated with all four ports illuminate at the Port Card View. — Green LEDs associated with all four ports illuminate at the director. 7.
Page 206: Manage Firmware Versions
Delete a firmware version from the HAFM appliance hard drive. Concurrently download a firmware version to a selected director. Note: The HP StorageWorks HAFM, director, and edge switch release notes include the latest information about supported firmware and HAFM versions. Determine a Director Firmware Version To determine a director firmware version: 1.
Page 207: Add A Firmware Version
5. Click Close to return to the Hardware View. Add a Firmware Version The firmware version shipped with the director is provided on the HP StorageWorks Director Documentation Kit CD. Subsequent firmware versions to upgrade the director are provided to customers through the HP website.
Page 208 Repair Information d. Ensure the correct directory path is specified at the Save in field and the correct file is specified in the File name field. Click Save. The new firmware version is downloaded and saved to the HAFM appliance or PC hard drive.
Page 209: Modify A Firmware Version Description
Repair Information 8. A Transfer Complete message box displays, indicating the new firmware version is stored on the HAFM appliance hard drive. Click Close to close the message box. The new firmware version and associated description display in the Director 2/140 Firmware Library dialog box. 9.
Page 210: Delete A Firmware Version
Repair Information Delete a Firmware Version To delete a director firmware version from the library stored on the HAFM appliance hard drive: 1. Open the HAFM application. The View All - HAFM 8 main window displays. 2. Double-click the icon representing the director from which the firmware version will be deleted.
Page 211: Send Firmware Dialog Box
Repair Information 2. Before downloading firmware version XX.YY.ZZ to a director, ensure that the required version of the HAFM application, as described in the firmware release notes, is running on the HAFM appliance. a. Choose Help > About. The About dialog box displays and lists the HAFM application version.
Page 212: Send Firmware Complete Dialog Box
Repair Information percent completion of the download. The bar progresses to 50% when the last file is transmitted to the first CTP card. The bar remains at the 50% point until the director performs an IPL (indicated by an IPLing message). During the IPL, the director-to-HAFM appliance link drops momentarily and the following occur at the Element Manager: —...
Page 213: Manage Configuration Data
Repair Information Manage Configuration Data The Element Manager provides maintenance options to back up, restore, or reset the configuration files stored in nonvolatile random-access memory (NV-RAM) on both director CTP cards. Configuration data in the file includes: Identification data (director name, description, and location). Port configuration data (port names, blocked states, extended distance settings).
Page 214: Restore The Configuration
Repair Information Figure 65: Backup Complete dialog box 5. Click OK to close the dialog box and return to the Hardware View. Restore the Configuration To restore the director configuration file from the HAFM appliance: 1. Notify the customer the director will be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the director and sets attached devices offline.
Page 215: Reset Configuration Dialog Box
Repair Information To reset director data to the factory default settings: 1. Notify the customer the director will be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the director and sets attached devices offline. 2. Set the director offline (“Set Offline State”...
Page 216: Discover Setup Dialog Box
Repair Information c. At the HAFM application, choose Discover > Setup. The Discover Setup dialog box displays, as shown in Figure Figure 68: Discover Setup dialog box d. Highlight the entry representing the reset director in the Available Addresses window and click Change. The Domain Information dialog box displays, as shown in Figure Figure 69: Domain Information dialog box...
Page 217 At the Discover Setup dialog box, click OK. The director is no longer defined to the HAFM appliance. e. Change a director IP address through the maintenance port, refer to hp StorageWorks Director 2/140 Installation Guide for more information.
Page 218: Install Or Upgrade Software
Note: The following path is subject to change. a. At the HAFM appliance or other personal computer (PC) with Internet access, open the HP website. The uniform resource locator (URL) is: http://h18006.www1.hp.com/storage/saninfrastructure.html Note: If required, obtain the customer-specific member name and password from the customer or next level of support.
Page 219: Run Dialog Box
5. Click OK. A series of message boxes displays as the InstallAnywhere application, as shown in Figure 71, prepares to install the HAFM application software, followed by the HP StorageWorks HA-Fabric Manager dialog box. Figure 71: InstallAnywhere dialog box (Introduction) Director 2/140 Service Manual...
Page 220 Repair Information 6. Follow the online instructions for the InstallAnywhere program. Click Next, Install, or Done as appropriate. 7. Power off and reboot the HAFM appliance. a. Simultaneously press Ctrl + Alt + Delete to display the Windows 2000 Logon Information dialog box. b.
Page 221: Fru Removal And Replacement
FRU Removal and Replacement This chapter describes removal and replacement procedures (RRPs) used by authorized service representatives for all director field-replaceable units (FRUs). Do not perform a procedure in this chapter until a failure is isolated to a FRU. If fault isolation was not performed, go to “MAP 0000: Start MAP”...
Page 222: Factory Defaults
FRU Removal and Replacement Factory Defaults Table 24 lists the defaults for the passwords and IP, subnet, and gateway addresses. Table 24: Factory-set Defaults Item Default Customer password password Maintenance password level-2 IP address 10.1.1.10 Subnet mask 255.0.0.0 Gateway address 0.0.0.0 Procedural Notes Note:...
Page 223: Removing And Replacing Frus
FRU Removal and Replacement Removing and Replacing FRUs This section describes procedures to remove and replace director FRUs, along with a list of tools required to perform each procedure. In addition, the section provides: ESD information. A list of concurrent FRUs. A list of non-concurrent FRUs.
Page 224: Esd Grounding Points
FRU Removal and Replacement Figure 72: ESD grounding points Director 2/140 Service Manual...
Page 225: Concurrent Frus
FRU Removal and Replacement Concurrent FRUs Table 25 lists concurrent FRUs. Concurrent FRUs can be removed and replaced while the director is powered on and operational. The table also lists ESD precaution requirements (yes or no) for each FRU and provides hyperlinks to the removal and replacement procedure.
Page 226: Non-Concurrent Frus
To remove a redundant CTP card: 1. If the director is installed in a stand-alone configuration, go to step 2. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. Director 2/140 Service Manual...
Page 227 Do not use an Allen wrench or torque tool designed for use with another HP product. Use of the wrong tool may overtighten and damage logic cards.
Page 228: Replacing The Ctp Card
FRU Removal and Replacement Torque tool CTP card Figure 73: CTP card removal and replacement 6. Pull the CTP card from its card track and remove it from the director chassis. Place the card in an antistatic bag to provide ESD protection. Replacing the CTP Card To replace a redundant CTP card: 1.
Page 229 CTP card, the card may be unusable due to partially-loaded firmware. — If after ten minutes the replacement CTP card is not operational, perform the data collection procedure and return the failed replacement card to HP (“Collecting Maintenance Data” on page 192).
Page 230 FRU Removal and Replacement 9. Inspect the CTP card to ensure the amber LED is extinguished. If the amber LED is illuminated, go to “MAP 0000: Start MAP” on page 45 to isolate the problem. 10. At the Hardware View, choose Logs > Event Log. The Event Log displays. Ensure the following event codes display in the log: —...
Page 231: Rrp: Upm Card
3. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. 3. Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist, as shown in...
Page 232 FRU Removal and Replacement Caution: To avoid causing machine errors or damage while working on the director, follow ESD procedures by connecting a grounding cable to the director chassis and wearing an ESD wrist strap. 4. Identify the defective UPM card from the amber LED on the card or failure information at the Hardware View.
Page 233: Upm Card Removal And Replacement
Do not use an Allen wrench or torque tool designed for use with another HP product. Use of the wrong tool may overtighten and damage logic cards.
Page 234: Replacing The Upm Card
FRU Removal and Replacement Replacing the UPM Card To replace a UPM card: 1. Remove the replacement card from its protective antistatic bag. 2. Hold the card by its stiffener and insert it in the chassis card track, as shown in Figure 74.
Page 235 FRU Removal and Replacement — 501—Port card has been recognized. If an event code 501 does not display in the log, go to “MAP 0000: Start MAP” on page 45 to isolate the problem. 9. At the Hardware View, double-click the graphic representing the replacement card to open the Port Card View.
Page 236: Rrp: Sfp Optical Transceiver
3. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. 3. Identify the defective port transceiver from the amber LED on the UPM card or failure information at the HAFM appliance’s Port Card View.
Page 237: Replacing The Sfp Optical Transceiver
FRU Removal and Replacement SHR-2287 Figure 75: SFP optical transceiver removal and replacement Replacing the SFP Optical Transceiver To replace an SFP optical transceiver: 1. Remove the transceiver from its packaging. 2. Insert the transceiver into the port receptacle, as shown in Figure 3.
Page 238 FRU Removal and Replacement 5. Inspect the UPM card with the replacement port transceiver to ensure all amber LEDs are extinguished. If any amber LEDs are illuminated, go to “MAP 0000: Start MAP” on page 45 to isolate the problem. 6.
Page 239: Rrp: Upm Filler Blank
2. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. 2. Identify the filler blank to be removed. 3. The filler blank is secured to the director chassis with two captive Allen screws.
Page 240: Replacing The Filler Blank
FRU Removal and Replacement Torque tool UPM filler blank Figure 76: UPM filler blank removal and replacement Replacing the Filler Blank To replace a filler blank: 1. Remove the filler blank from its packaging. 2. Hold the filler blank by its stiffener and insert it in the chassis card track, as shown in Figure 3.
Page 241: Rrp: Redundant Power Supply
2. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. 2. Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist, as shown in...
Page 242: Replacing The Power Supply
FRU Removal and Replacement Power supply AC module Figure 77: Redundant power supply removal and replacement Replacing the Power Supply To replace a redundant power supply: 1. Remove the replacement power supply from its protective antistatic bag. 2. Inspect the rear of the power supply for bent or broken connector pins that may have been damaged during shipping.
Page 243 FRU Removal and Replacement 6. At the Hardware View, choose Logs > Event Log. The Event Log displays. Ensure an event code 207 (power supply installed) displays in the log. If an event code 207 does not display in the log, go to “MAP 0000: Start MAP”...
Page 244: Rrp: Ac Module
2. If the director is rack-mounted, unlock and open the cabinet front door as directed by the HP authorized service provider. 2. Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist, as shown in...
Page 245: Replacing The Ac Module
FRU Removal and Replacement Power supply AC module Figure 78: AC module removal and replacement Replacing the AC Module To replace an AC module: 1. Remove the replacement AC module from its protective antistatic bag. 2. Inspect the printed wiring assembly (PWA) side of the AC module for bent or broken connector pins that may have been damaged during shipping.
Page 246 FRU Removal and Replacement 8. Perform one of the following to verify AC module operation: — At the Hardware View, observe the graphic representing the replacement card and ensure no alert symbols display that indicate a failure (yellow triangle or red diamond). If a problem is indicated, go to “MAP 0000: Start MAP”...
Page 247: Rrp: Redundant Sbar Assembly
2. If the director is rack-mounted, unlock and open the cabinet rear door as directed by the HP authorized service provider. 2. Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist, as shown in...
Page 248: Replacing The Sbar Assembly
FRU Removal and Replacement SBAR assembly Figure 79: SBAR assembly removal and replacement 6. Using the handles, pull the SBAR assembly out of the director chassis. Support the assembly with one hand when performing this step. 7. Place the SBAR assembly in an antistatic bag to provide ESD protection. Replacing the SBAR Assembly To replace a redundant SBAR assembly: 1.
Page 249 FRU Removal and Replacement 8. At the Hardware View, choose Logs > Event Log. The Event Log displays. Ensure the following event codes display in the log: — 600—SBAR card hot-insertion initiated. — 601—SBAR card hot-insertion completed. If an event code 601 does not display in the log, go to “MAP 0000: Start MAP”...
Page 250: Rrp: Redundant Fan Module
2. If the director is rack-mounted, unlock and open the cabinet rear door as directed by the HP authorized service provider. 2. Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist, as shown in...
Page 251: Replacing The Fan Module
FRU Removal and Replacement Fan module Figure 80: Fan module removal and replacement Caution: Do not remove a fan module unless the replacement module is available. Operation of the director with only one fan module for an extended period may cause one or more thermal sensors to post event codes. 6.
Page 252 FRU Removal and Replacement 3. Position the fan module at the rear of the director chassis, as shown in Figure 80. Using the rear of the fan module as a handle, push the module toward the backplane to engage the connector pins. Support the fan module with one hand when performing this step.
Page 253: Rrp: Power Module Assembly
2. If the director is installed in a stand-alone configuration, go to step 3. If the director is rack-mounted, unlock and open the cabinet front and rear doors as directed by the HP authorized service provider. 3. Power off and unplug the director (“Power-Off Procedure” on page 196).
Page 254: Power Module Assembly Removal And Replacement
FRU Removal and Replacement 4. Follow ESD procedures by attaching a wrist strap to an approved bench grounding point and your wrist. Caution: To avoid causing machine errors or damage while working on the director, follow ESD procedures by connecting a grounding cable to an approved bench grounding point and wearing an ESD wrist strap.
Page 255: Replacing The Power Module Assembly
FRU Removal and Replacement Replacing the Power Module Assembly To replace the power module assembly: 1. Remove the replacement power module assembly from its protective anti-static bag. 2. Replace the power module assembly. 3. Plug the power module assembly cable into the backplane. 4.
Page 256: Rrp: Backplane
FRU Removal and Replacement b. Click the Sys Err Light tab. The Switch page displays with the Sys Err Light tab selected. A System Error Light is ON message displays on the page. c. Click Clear Light. 13. If necessary, close and lock the equipment cabinet door. RRP: Backplane Use the following procedures to remove or replace the backplane.
Page 257 3. If the director is installed in a stand-alone configuration, go to step 4. If the director is rack-mounted, unlock and open the cabinet front and rear doors as directed by the HP authorized service provider. 4. Power off and unplug the director (“Power-Off Procedure” on page 196).
Page 258: Replacing The Backplane Assembly
FRU Removal and Replacement Card cage Backplane assembly Figure 82: Backplane removal and replacement 16. Remove the card cage (1) and backplane assembly (2), as shown in Figure 17. Disconnect the maintenance port cable from the backplane. 18. The backplane is secured to the card cage with 7 panhead Phillips screws. Use a standard Phillips screwdriver to remove these screws.
Page 259 FRU Removal and Replacement 5. Using a standard Phillips screwdriver, tighten the 7 panhead screws that secure the backplane to the card cage. Tighten the screws alternately from bottom to top and from side to side. 6. Connect the maintenance port cable. 7.
Page 260 FRU Removal and Replacement — Data bits—8 — Parity—None — Stop bits—1 — Flow control—Hardware When the parameters are set, click OK. The HyperTerminal window displays. d. At the C> prompt, type the maintenance-level password (the default is level-2) and press Enter. The password is case sensitive. The HyperTerminal window displays with a C>...
Page 261 FRU Removal and Replacement — If at an EWS interface: a. Click the Switch tab at the Operations panel. The Operations panel displays with the Switch page open. b. Click the Sys Err Light tab. The Switch page displays with the Sys Err Light tab selected.
Page 262 FRU Removal and Replacement Director 2/140 Service Manual...
Page 263: Illustrated Parts Breakdown
Exploded-view illustrations portray the director disassembly sequence for clarity. Illustrated FRUs are numerically keyed to associated parts lists. The parts lists also include HP part numbers, descriptions, and quantities. An (*ESD*) symbol precedes the description of a FRU containing electrostatic discharge (ESD) sensitive components.
Page 264: Front-Accessible Frus
Illustrated Parts Breakdown Front-Accessible FRUs Figure 83 illustrates front-accessible FRUs, and Table 27 is the parts list. The table includes reference numbers to Figure 83, part numbers, descriptions, and quantities. Figure 83: Front-accessible FRUs Table 27: Front-Accessible FRU Parts List Part Number Description Qty.
Page 265 Illustrated Parts Breakdown Table 27: Front-Accessible FRU Parts List (Continued) Part Number Description Qty. 300836-B21 SFP transceiver, optical, 2 Gb/s, extended 0 to 140 longwave, 35 km 316145-001 (*ESD*) Printed wiring assembly, control processor (CTP) Reference Filler panel, CTP Reference Bracket, d-ring (cable organizer feature) Reference Cover, top cable...
Page 266: Rear-Accessible Frus
Illustrated Parts Breakdown Rear-Accessible FRUs Figure 84 Figure 85 illustrate rear-accessible FRUs, and Table 28 Table 29 are the rear-accessible parts lists. The tables include reference numbers Figure 84 Figure 85, part numbers, descriptions, and quantities. Figure 84: Rear-accessible FRUs (part 1) Table 28: Rear-Accessible FRU Parts List (Part 1) Part Number Description...
Page 267 Illustrated Parts Breakdown Table 28: Rear-Accessible FRU Parts List (Part 1) (Continued) Part Number Description Qty. 316144-001 (*ESD*) Printed wiring assembly, serial crossbar (SBAR) 316141-001 (*ESD*) Power supply, 180–264 VAC, 48 316140-001 (*ESD*) AC module (Power distribution assembly) Table 27 Filler panel, UPM 1 to 17 Director 2/140 Service Manual...
Page 268 Illustrated Parts Breakdown Figure 85: Rear-accessible FRUs (part 2) Table 29: Rear-Accessible FRU Parts List (Part 2) Ref. Part Number Description Qty. Reference Base assembly, ED-6140 Director 316143-001 (*ESD*) Printed wiring assembly, backplane Reference Cage assembly, rear card Reference Retainer, rear cable guide Director 2/140 Service Manual...
Page 269: Miscellaneous Parts
Illustrated Parts Breakdown Miscellaneous Parts Table 30 is the parts list for miscellaneous parts. Table 30: Miscellaneous Parts Part Number Description 254138-001 Power cord, 120 VAC, United States 258754-001 Power cord, AC, 5-15R 254139-001 Power cord, AC Adapter/Jumper, 2.5 m 258753-001 Adapter, ac, 100-240 VAC, autosense 254135-001...
Page 270 Illustrated Parts Breakdown Director 2/140 Service Manual...
Page 271: A Information And Error Messages
Information and Error Messages This appendix lists information and error messages that display in pop-up message boxes from the HP StorageWorks HA-Fabric Manager (HAFM) application and the associated Element Managers. The first section of the appendix lists HAFM application messages. The second section lists Element Manager messages.
Page 272: Hafm Application Messages
Information and Error Messages HAFM Application Messages This section lists HAFM application information and error messages in alphabetical order. Table 31: HAFM Messages Message Description Action A zone must have at When creating a new Add one or more zone least one zone zone, one or more members to the new zone using...
Page 273 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Are you sure you want The selected zone will Click Yes to delete the zone or to delete this zone? be deleted from the No to cancel the operation. zone library.
Page 274 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Cannot display route. You cannot show the Make sure devices named in All switches in route route between devices Show Routes dialog box are must be managed by that are attached to attached to products managed the same server.
Page 275 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Cannot modify a zone A zone must have a Assign a valid name to the with an invalid name. valid name to be zone, then modify the name Rename zone and try modified.
Page 276 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Cannot show zoning You cannot show the Identify an existing switch or HAFM library. No fabric zoning library if no director to the exists. fabric exists. You must application using the New have identified a Product dialog box.
Page 277 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action HAFM Download complete. Download of HAFM Start the application to Click OK and start the and the Element continue. HAFM. Manager is complete. Duplicate community If configuring two Verify that both communities names require communities with...
Page 278 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Error connecting to While viewing routes, Try the operation again. If the switch. the HAFM appliance problem persists, contact the was unable to connect next level of support. to the switch.
Page 279 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Fabric member could A fabric member does Ensure the product is not be found. not exist when the incorporated into the fabric application prepared and retry the operation. If the to find a route, find a problem persists, contact the route node, or gather...
Page 280 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Invalid name. One of the following Choose a valid name and retry invalid names was the operation. used: CON, AUX, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9, NUL,...
Page 281 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Invalid request. Three conditions result Choose the action that is in this message: appropriate to the activity that caused the error: You tried to add or Network address: Specify a modify a product unique network address for from Product View...
Page 282 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Invalid World Wide The World Wide Try the operation again using a Name or nickname. Name or nickname valid World Wide Name or that you have specified nickname. is invalid.
Page 283 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action No management An HAFM appliance is At the HAFM 8 Log In dialog server specified. not defined to the box, type an appliance name HAFM application. in the Server Name field and click Login.
Page 284 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action No zone set selected A zoning operation Choose a zone set and try the or zone set no longer was attempted without operation again. exists. a zone set selected, or the zone set you selected no longer exists in the fabric.
Page 285 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Routing is not This switch or director Choose a different switch or supported by the does not support the director to show the route. switch. Show Routes feature. SANtegrity Feature not You selected Fabric Install the SANtegrity Binding...
Page 286 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action The Domain ID was You attempted to add Enter a unique domain ID for not accepted. The a detached switch to the switch in the Add Detached World Wide Name the Fabric Switch dialog box.
Page 287 The maximum number The number of Delete an existing product of products has managed HP switches before adding a new product. already been (48) that can be HAFM configured. defined to the application was reached.
Page 288 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action The maximum number The maximum number Delete an existing zone before of zones per zone set of zones that can be adding a new zone to the zone has already been defined in a zone set set.
Page 289 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action This switch is currently You attempted to Remove the switch from the part of this fabric and remove a switch from fabric by setting the switch cannot be removed the Fabric offline or blocking the E_Port from the Fabric...
Page 290 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action You must define an An SMTP server Define the SMTP server address SMTP server address. address must be at the Configure E-Mail dialog defined and box. configured for e-mail to be activated.
Page 291 Information and Error Messages Table 31: HAFM Messages (Continued) Message Description Action Zoning by port You cannot specify an Either define zones by WWN number is not item for zoning by port of device or change to HAFM supported in Open number if is in Homogeneous Fabric mode in...
Page 292: Element Manager Messages
Information and Error Messages Element Manager Messages This section lists Element Manager information and error messages in alphabetical order. Table 32: Element Manager Messages Message Description Action A Preferred Path For any source port, On the Add/Change Preferred already exists between only one path may be Path dialog box, change the this Source Port and...
Page 293 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Another Element Only one instance of Wait for the firmware Manager is currently the Element Manager installation process to complete performing a firmware can install a firmware and try the operation again.
Page 294 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot disable You attempted to Disable Fabric Binding through Insistent Domain ID disable the Insistent the Fabric Binding dialog box while Fabric Binding is Domain ID parameter before disabling these active.
Page 295 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot have E-Ports if Firmware is below the Informational message. If Management Style is required level and you firmware is below the required FICON unless attempted to change level and you install SANtegrity SANtegrity feature is management style...
Page 296 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot retrieve current The director SNMP Retry the operation later. If the SNMP configuration. configuration cannot condition persists, contact the be retrieved by the next level of support. Element Manager because the Ethernet link is down or busy.
Page 297 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot run Port diagnostics Reset the port and perform diagnostics on a port (loopback tests) cannot diagnostics again. that is failed. be performed on a port that has failed any previous diagnostic (power-on diagnostic, online...
Page 298 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot save port The port configuration Retry the operation later. If the configuration. cannot be saved at the condition persists, contact the Element Manager next level of support. because the Ethernet link is down or busy.
Page 299 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Cannot set switch date The switch date and Retry the operation later. If the and time. time cannot be set at condition persists, contact the the Element Manager next level of support.
Page 300 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action HAFM HAFM Connection to application Start the application to management server at a remote connect to the HAFM lost. Click OK to exit workstation lost the appliance. application.
Page 301 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Control Unit Port (CUP) Within the address Make sure all names are name and port name configuration, one or unique for the ports and CUP are identical (FICON more of the port name.
Page 302 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Director must be Clock alert mode is Disable clock alert mode offline to configure. enabled through the through the Configure FICON Configure FICON Management Server dialog Management Server box.
Page 303 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Duplicate Community Duplicate community Delete the duplicate community names require names are entered at name or make the write identical write the Configure SNMP authorizations consistent. authorizations. dialog box, and have different write authorizations.
Page 304 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Error transferring files An error occurred Try the file transfer operation < message >. while transferring files again. If the problem persists, from the PC hard drive contact the next level of to the Element support.
Page 305 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Firmware file I/O A firmware download Retry the operation. If the error. operation aborted problem persists, contact the because a file I/O next level of support. error occurred. Firmware file not The firmware version Add the firmware version to the...
Page 306 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Invalid configuration Attempted to save an Use up to 24 alphanumeric name. address configuration characters, including spaces, name with an invalid hyphens, and underscores. name. Invalid feature key. The feature key was Re-enter the feature key.
Page 307 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Invalid response An error occurred at Retry the firmware download received from director. the director during a operation. If the problem firmware download persists, contact the next level operation.
Page 308 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Invalid value for At the Configure Verify and enter a valid E_D_TOV. Fabric Parameters number. dialog box, the error detect time-out value (E_D_TOV) must be an integer from 2 through 600 inclusive.
Page 309 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Invalid value for Value entered for each Enter a number from 1 to 99 threshold (1-99)%. port in the Configure into the Threshold % column of Open Trunking dialog the Configure Open Trunking box must be in the dialog box.
Page 310 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Maximum number of The number of Delete an existing firmware versions already firmware versions that version before adding a new installed. can be defined to the version. HAFM application’s firmware library...
Page 311 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Open Trunking is not The Open Trunking Enter the feature key into the installed for this feature key has not Configure Feature Key dialog product. Please been enabled. This box and enable the key.
Page 312 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action Port cannot swap to Port addresses entered Ensure that address in the first itself. in the Swap Ports and second Port Address fields dialog box are the are different.
Page 313 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action SANtegrity Feature not You selected Switch Install the SANtegrity Binding installed. Please Binding from the key through the Configure contact your sales Configure menu, but Feature Key dialog box before representative.
Page 314 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action The add firmware You aborted the Verify the firmware addition is process has been process to add a to be aborted, then click OK to aborted. firmware version to the continue.
Page 315 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action The following You attempted to Disable Enterprise Fabric Mode parameters cannot be disable these through the Enterprise Fabric disabled while parameters in the Mode dialog box in HAFM, Enterprise Fabric Configure Switch then disable the parameters.
Page 316 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action The switch did not While waiting to Retry the operation. If the respond in the time perform a requested condition persists, contact the allowed. action, the director or next level of support.
Page 317 Information and Error Messages Table 32: Element Manager Messages (Continued) Message Description Action This feature key does The feature set Click Yes to activate the feature not include all of the currently installed for key and remove current features currently this system contains features not in the new feature installed.
Page 318 Information and Error Messages Error Messages...
Page 319: Event Code Tables
Event Code Tables An event is an occurrence (state change, problem detection, or problem correction) that requires user attention or that should be reported to a system administrator or service representative. An event usually indicates a switch operational state transition, but may also indicate an impending state change (threshold violation).
Page 320 Event Code Tables — Major — Severe (not operational) Explanation—a complete explanation of what caused the event. Action-the recommended course of action (if any) to resolve the problem. Event Data—supplementary event data (if any) that displays in the Event Log in hexadecimal format. Distribution—check marks in associated fields indicate where the event code is reported (director, HAFM appliance, or host).
Page 321: System Events (000 Through 199)
Services databases are initialized to an empty state, resulting in an implicit Fabric logout of all attached devices. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 322 (CRC) validation. All Fabric Services databases are initialized to an empty state, resulting in an implicit fabric logout of all attached devices. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 323 Name Server database failed its CRC validation. All Fabric Services databases are initialized to an empty state, resulting in an implicit fabric logout of all attached devices. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 324 Management Services databases are initialized to an empty state, resulting in an implicit logout of all devices logged in to the HAFM appliance. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 325 Fabric Controller databases are initialized to an empty state, resulting in a momentary loss of interswitch communication capability. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 326 Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: No supplementary data included with this event.
Page 327 Event Code Tables Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 063 Message: Remote switch has too many ISLs. Severity: Major. Explanation: The fabric element (director or switch) whose domain ID is indicated in the event data has too many ISLs attached, and that element is unreachable from this director.
Page 328 Check the status of the attached director or switch. If the condition persists, perform the data collection procedure (at the attached device) and return the backup CD to HP support personnel. 7 = ELP retransmission failure timeout. A Director 2/140 that exhibits a hardware or link failure attempted to join a fabric and transmitted multiple exchange link protocol (ELP) frames to a fabric element (director or switch).
Page 329 Event Code Tables Event Code: 070 (continued) Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 071 Message: Director is isolated. Severity: Informational. Explanation: The director is isolated from other fabric elements (directors or switches). This event code is accompanied by one or more 070 event codes.
Page 330 Check the status of the attached director or switch. If the condition persists, perform the data collection procedure (at the attached device) and return the backup CD to HP support personnel. 7 = ELP retransmission failure timeout. A Director 2/140 that exhibits a hardware or link failure attempted to join a fabric and transmitted multiple ELP frames to a fabric element (director or switch).
Page 331 An error was detected during the fabric initialization sequence, most likely caused by frame delivery errors. Event data is intended for engineering evaluation. Action: Perform the data collection procedure and return the backup CD to HP Services support personnel. Event Data: Byte 0 = error reason code for engineering evaluation.
Page 332 Event Code Tables Event Code: 080 Message: Unauthorized worldwide name. Severity: Informational. Explanation: The worldwide name of the device or director plugged in the indicated port is not authorized for that port. Action: Change the port binding definition or plug the correct device or director into this port.
Page 333 F_port. Change the port type to E_Port. 7 = Non-HP switch at other end–The attached fabric element is not an HP product. Set the director operating mode to Open Fabric 1.0 if connected to an open-fabric compliant product manufactured by a different vendor.
Page 334 11 = Fabric mode mismatch–Based on the ELP revision level, a connection was not allowed because an HP switch in legacy mode is attached to an HP switch in Open Fabric mode, or an HP switch in Open Fabric mode is attached to an OEM switch at an incorrect ELP revision level.
Page 335 IPL, its databases will be brought up to date and replication will resume. Action: Perform a data collection for this switch using the HAFM application, saving the data file to the HAFM appliance backup drive, and return the backup CD to HP support personnel. Event Data: Bytes 0-3: Type of replication operation that timed out.
Page 336 No action is required for an isolated event. If this event persists, perform a data collection for this director using the HAFM application, save the data file to the HAFM appliance backup drive, and return the backup drive to HP Services support personnel.
Page 337 Event Code Tables Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: Open Trunking firmware detected an ISL with Fibre Channel traffic that previously exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Page 338 Event Code Tables Event Code: 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: Open Trunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion.
Page 339 Event Code Tables Event Code: 150 Message: Zone merge failure. Severity: Informational. Explanation: During ISL initialization, the zone merge process failed. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame. This event code always precedes a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element in response to a zone merge frame.
Page 340 Disconnect the E_Port link, then reconnect the link. If the condition persists, perform the data collection procedure and return the backup CD to HP support personnel. F2 = Invalid response code–An invalid response code caused an error in a zone merge frame.
Page 341 Event Code Tables Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Director 2/140 Service Manual...
Page 342: Power Supply Events (200 Through 299)
If the AC voltage does not recover (indicated by event code 203), replace the failed power supply. Perform the data collection procedure and return the backup CD and failed power supply to HP support personnel. Event Data: No supplementary data included with this event.
Page 343 The second power supply assumes the full operating load for the director. Action: Replace the failed power supply. Perform the data collection procedure and return the backup CD and failed power supply to HP support personnel. Event Data: No supplementary data included with this event. Distribution:...
Page 344 Event Code Tables Event Code: 204 Message: Power supply DC voltage recovery. Severity: Informational. Explanation: DC voltage recovered for the power supply. Both power supplies adjust to share operating load for the director. Action: No action required. Event Data: No supplementary data included with the event. Distribution: Director HAFM appliance...
Page 345 Confirm operation of facility power. If subsequent power loss events occur, replace the failed power supply. Perform the data collection procedure and return the backup CD and failed power supply to HP support personnel. Event Data: No supplementary data included with this event.
Page 346: Fan Module Events (300 Through 399)
Event Code Tables Fan Module Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan (out of six) failed or is rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the fan module associated with the failed fan.
Page 347 Event Code Tables Event Code: 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the fan modules associated with the failed fans.
Page 348 Event Code Tables Event Code: 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fan is operational. The amber LED illuminates at the rear of both fan modules.
Page 349 Event Code Tables Event Code: 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan (out of six) recovered or the associated fan module was replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number. Distribution: Director HAFM appliance...
Page 350 Event Code Tables Event Code: 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans (out of six) recovered or the associated fan modules were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers. Distribution: Director HAFM appliance...
Page 351 Event Code Tables Event Code: 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans (out of six) recovered or the associated fan modules were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers. Distribution: Director HAFM appliance...
Page 352 Event Code Tables Event Code: 320 Message: Fan module removed. Severity: Major. Explanation: A fan module was removed with the director powered on and operational. Action: Replace the indicated fan module. Event Data: No supplementary data included with the event. Distribution: Director HAFM appliance...
Page 353: Ctp Card Events (400 Through 499)
Action: Replace the failed FRU with a functional FRU. Perform the data collection procedure and return the backup CD and faulty FRU to HP support personnel. Event Data: Byte 0 = FRU code as follows: 01 = backplane, 02 = CTP card, 03 = SBAR assembly, 05 = fan module, 06 = power supply, and 08 through 0F = UPM cards.
Page 354 A non-disruptive failover to the backup CTP card occurs. When the dump and subsequent IPL complete, the faulty CTP card reinitializes to become a the backup. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: Bytes 0 through 3 = fault identifier, least significant byte first.
Page 355 A backup CTP card was installed in the director and failed POSTs. Action: Replace the indicated CTP card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: No supplementary data included with this event.
Page 356 Event Code Tables Event Code: 415 Message: Backup CTP card removed. Severity: Informational. Explanation: The backup CTP card was removed while the director was powered on and operational. Action: No action required or install an operational backup CTP card. Event Data: No supplementary data included with this event.
Page 357 CTP card. Action: Replace the indicated CTP card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: Byte 0 = non-volatile memory area identifier.
Page 358 Event Code Tables Event Code: 421 Message: Firmware download complete. Severity: Informational. Explanation: A director firmware version was downloaded from the HAFM appliance or Embedded Web Server interface. The event data indicates the firmware version in xx.yy.zz bbbb hexadecimal format , where is the release level, yy is the bbbb...
Page 359 Event Code Tables Event Code: 423 Message: CTP firmware download initiated. Severity: Informational. Explanation: The HAFM appliance initiated download of a new firmware version to the director. Action: No action required. Event Data: No supplementary data included with this event. Distribution: Director HAFM appliance...
Page 360 Event Code Tables Event Code: 430 Message: Excessive Ethernet transmit errors. Severity: Informational. Explanation: Transmit error counters for the active CTP card Ethernet adapter (sum of all counters) exceeded a threshold. This does not indicate a CTP card failure; it indicates a problem with the Ethernet cable, hub, or device on the same Ethernet segment.
Page 361 A card failure is not indicated. The director-to-HAFM appliance connection terminates, but automatically recovers after the reset. Action: Perform the data collection procedure and return the backup CD to HP support personnel. Event Data: Bytes 0 through 3 = reason for adapter reset, least significant byte first (reset_error_type) 1 = completion notification for timed-out frame transmission.
Page 362 Action: Replace the CTP card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP Services support personnel. Event Data: Byte 0 = LAN error type, where 01 = hard failure and 04 = registered fault.
Page 363 Event Code Tables Event Code: 442 Message: Embedded port anomaly detected. Severity: Informational. Explanation: The CTP card detected a deviation in the normal operating mode or status of the embedded port. Action: No action required. An additional event code is generated if this incident exceeds an error threshold or results in a port failure.
Page 364 Event Code Tables Event Data: Bytes 0-12 are the sequence number from the system VPD. Bytes 13-31 are the OEM serial number obtained from the system VPD. Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident...
Page 365 Event Code Tables Event Data: None Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 453 Message: New feature key installed. Severity: Informational. Explanation: This event occurs when a new feature key is installed from the HAFM appliance or Embedded Web Server interface.
Page 366 Event Code Tables Action: The director found request data from the management tool to be larger or smaller than expected. The connection to the management tool will be temporarily lost. After the link is re-established, verify that all information changed in the managing tool is within the specified ranges.
Page 367: Upm Card Events (500 Through 599)
Event Code Tables UPM Card Events (500 through 599) Event Code: 500 Message: UPM card hot-insertion initiated. Severity: Informational Explanation: Installation of a UPM card was initiated with the director powered on and operational. The event indicates that operational firmware detected the presence of the UPM card, but the card is not seated.
Page 368 Event Code Tables Event Code: 502 Message: UPM card anomaly detected. Severity: Informational. Explanation: The CTP card detected a deviation in the normal operating mode or status of the indicated four-port UPM card. Action: No action required. An event code 504 is generated if the UPM card fails. Event Data: Byte 0 = UPM slot position (00 through 0F).
Page 369 Ensure the director model supports the operating firmware version. If the firmware version is supported, replace the UPM card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel.
Page 370 Replace the indicated UPM card with a functional UPM card of the same type. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: Byte 0 = port number (0-127 and 132-143).
Page 371 Event Code Tables Event Code: 507 Message: Loopback diagnostics port failure. Severity: Informational. Explanation: A loopback diagnostic test detected a Fibre Channel port failure. Action: No action required. An event code 506 is generated if this diagnostic failure results in a hard port failure. Event Data: Byte 0 = port number (0-127 and 132-143).
Page 372 Event Code Tables Event Data: Byte 0 = port number (0-127 and 132-143). Byte 1 = anomaly reason code. Bytes 4 through 7 = elapsed millisecond tick count. Bytes 8 and 9 = high-availability error callout #1. Bytes 10 and 11 = high-availability error callout #2. Byte 12 = detecting port.
Page 373 Event Code Tables Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 510 Message: SFP optical transceiver hot-insertion initiated. Severity: Informational. Explanation: Installation of a small form factor pluggable (SFP) optical transceiver was initiated with the director powered on and operational.
Page 374 Event Code Tables Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 513 Message: SFP optical transceiver hot-removal completed. Severity: Informational. Explanation: An SFP optical transceiver was removed while the director was powered on and operational.
Page 375 Event Code Tables Distribution: Director HAFM appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Event Code: 581 Message: Implicit incident. Severity: Major. Explanation: An attached OSI or FICON server recognized a condition caused by an event that occurred at the server.
Page 376 Event Code Tables Distribution: Director HAFM appliance Host System Event Log E-Mail Call Sense Link Event Log Error LED Home Info Incident Event Code: 583 Message: Loss of signal or loss of synchronization. Severity: Major. Explanation: An attached OSI or FICON server recognized a loss-of-signal condition or a loss-of-synchronization condition that persisted for more than the specified receiver-transmitter timeout value (R_T_TOV).
Page 377 Event Code Tables Distribution: Director HAFM appliance Host System Event Log E-Mail Call Sense Link Event Log Error LED Home Info Incident Event Code: 585 Message: Primitive sequence timeout. Severity: Major. Explanation: An attached OSI or FICON server recognized either a link reset (LR) protocol timeout or a timeout while waiting for the appropriate response (while in a NOS receive state and after NOS was no longer recognized).
Page 378 Event Code Tables Distribution: Director HAFM appliance Host System Event Log E-Mail Call Sense Link Event Log Error LED Home Info Incident Director 2/140 Service Manual...
Page 379: Sbar Assembly Events (600 Through 699)
Event Code Tables SBAR Assembly Events (600 through 699) Event Code: 600 Message: SBAR assembly hot-insertion initiated. Severity: Informational Explanation: Installation of a backup SBAR was initiated with the director powered on and operational. The event indicates that operational firmware detected the presence of the SBAR, but the SBAR is not seated.
Page 380 Event Code Tables Event Code: 602 Message: SBAR assembly anomaly detected. Severity: Informational. Explanation: Director operational firmware detected a deviation in the normal operating mode or operating status of the indicated SBAR assembly. Action: No action required. An event code 604 is generated if the SBAR assembly fails. Event Data: Byte 0 = SBAR slot position (00 or 01).
Page 381 Action: Replace the failed SBAR assembly with a functional assembly. Perform the data collection procedure and return the backup CD and faulty assembly to HP support personnel. Event Data: Byte 0 = SBAR slot position (00 or 01).
Page 382 Ensure the director model supports the operating firmware version. If the firmware version is supported, replace the SBAR assembly with a functional assembly. Perform the data collection procedure and return the backup CD and faulty assembly to HP support personnel. Event Data: Byte 0 = SBAR slot position (00 or 01).
Page 383: Thermal Events (800 Through 899)
Replace the indicated UPM card with a functional UPM card of the same type. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: No supplementary data included with this event.
Page 384 (event code 801). Action: Replace the failed UPM card with a functional UPM card of the same type. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: No supplementary data included with this event.
Page 385 Action: Replace the indicated SBAR assembly with a functional assembly. Perform the data collection procedure and return the backup CD and faulty assembly to HP support personnel. Event Data: No supplementary data included with this event.
Page 386 Action: Replace the indicated CTP card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: No supplementary data included with this event.
Page 387 If the backup CTP card fails, the active card is not impacted. Action: Replace the failed CTP card with a functional card. Perform the data collection procedure and return the backup CD and faulty card to HP support personnel. Event Data: No supplementary data included with this event.
Page 388 Event Code Tables Director 2/140 Service Manual...
Page 389: Index
ASN.1 format CTP card asynchronous RS-232 null modem cable removing and replacing audience CTP cards authorized reseller, HP event codes tables firmware, managing backing up, director configuration file NV-RAM, backing up backplane customer checklist for fault isolation removing and replacing...
Page 390 Index diagnostic features, software electrostatic discharge (ESD) displaying information information element manager repair procedures, caution messages element manager embedded web server diagnostic features ethernet link, MAP logs, list of event codes event log messages recording events MIB variable, modifying fault isolation 21, performance view firmware port list view...
Page 391 Index exporting procedure viewing fibre channel exporting port address, swapping events port channel wrapping, enabling and disabling swapping ports, procedure field replaceable units fabric logout, MAP See FRUs fabric manager firmware logs, list of adding version deleting version messages 272, determining version factory default settings, resetting downloading version...
Page 392 StorageWorks director 2/140 See director hp StorageWorks ha-fabric manager appliance See HAFM appliance maintenance analysis procedures hp StorageWorks ha-fabric manager See MAPs application maintenance approach...
Page 393 Index MAP 0100-Power Distribution Analysis default MAP 0200-POST or IML Failure Analysis password, maintenance MAP 0300-Console Application Problem default Determination performance statistics MAP 0400-Loss of Console Communication Class 2 173, Class 3 173, MAP 0500-FRU Failure Analysis error MAP 0600-Port Card Failure and Link errors Incident Analysis operational...
Page 394 Index procedures CTP card blocking ports fan module data collection power module assembly external loopback test power supply FRU removal procedural notes FRU replacement SBAR assembly installing software SFP optical transceiver internal loopback test UPM card UPM filler blank managing configuration data RS-232 managing firmware versions null modem cable...
Page 395 UPM filler blank event codes tables removing and replacing tools TCP/IP MIB-II technical support, HP versions text symbols director firmware thermal events, event codes tables firmware threshold alert adding port properties dialog box...
Page 396 Index rack stability Windows operating systems, versions symbols on equipment wrap plug web sites multimode HP storage singlemode Windows 2000 operating system port properties dialog box Director 2/140 Service Manual...

HP storageworks director 2/140 Service Manual

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