HP 316095-B21 - StorageWorks Edge Switch 2/24 Service Manual

Fw v06.xx/hafm sw v08.02.00 hp storageworks edge switch 2/24 service manual (aa-rtdxc-te, july 2004).
Hide thumbs
Service
Manual
hp StorageWorks
Edge Switch 2/24
Product Version: FW v06.xx/HAFM SW v08.02.00
Third Edition (July 2004)
Part Number: AA-RTDXC-TE
This manual describes diagnostic procedures, repair procedures, and the removal and
replacement procedures for Field-Replaceable Units (FRUs) for the HP StorageWorks
Edge Switch 2/24.

Advertising

   Related Manuals for HP 316095-B21 - StorageWorks Edge Switch 2/24

   Summary of Contents for HP 316095-B21 - StorageWorks Edge Switch 2/24

  • Page 1

    Service Manual hp StorageWorks Edge Switch 2/24 Product Version: FW v06.xx/HAFM SW v08.02.00 Third Edition (July 2004) Part Number: AA-RTDXC-TE This manual describes diagnostic procedures, repair procedures, and the removal and replacement procedures for Field-Replaceable Units (FRUs) for the HP StorageWorks Edge Switch 2/24.

  • Page 2

    © Copyright 2001–2003 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    contents Contents About this Guide...........13 Overview.

  • Page 4: Table Of Contents

    Contents MAP 0400: Loss of Server Communication ........75 MAP 0500: FRU Failure Analysis .

  • Page 5: Table Of Contents

    Contents Add a Firmware Version ..........179 Modify a Firmware Version Description .

  • Page 6: Table Of Contents

    Contents Power Supply Events (200 through 299) ........270 Fan Module Events (300 through 399).

  • Page 7: Table Of Contents

    Contents 29 Clear Link Incident Alert(s) dialog box ........115 30 Configure Fabric Parameters dialog box .

  • Page 8: Table Of Contents

    Contents MAP 200 Event Codes........... 63 MAP 200 Byte 0 FRU Codes.

  • Page 9: Table Of Contents

    Contents 44 Event Code 074 ............260 45 Event Code 080 .

  • Page 10: Table Of Contents

    Contents 82 Event Code 430 ............285 83 Event Code 431 .

  • Page 11: Table Of Contents

    About This Guide About this Guide This service manual provides information to help you: Monitor and troubleshoot the Edge Switch 2/24. About this Guide Perform procedures to isolate and resolve problems. Remove and replace Field Replaceable Units (FRUs). “About this Guide” topics include: Overview, page 14 Conventions, page 15 Rack...

  • Page 12: Overview, Intended Audience

    This book is intended for use by service technicians who are experienced with the following: Fibre Channel technology. StorageWorks Fibre Channel switches by Hewlett-Packard. Related Documentation For a list of corresponding documentation included with this product, see the Related Documents section of the HP StorageWorks Release Notes.

  • Page 13: Document Conventions, Text Symbols

    About this Guide Conventions Conventions consist of the following: Document Conventions Text Symbols Equipment Symbols Document Conventions This document follows the conventions in Table Table 1: Document conventions Convention Element Blue text: Figure 1 Cross-reference links Bold Menu items, buttons, and key, tab, and box names Italics Text emphasis and document titles in...

  • Page 14: Equipment Symbols

    About this Guide Tip: Text in a tip provides additional help to readers by providing nonessential or optional techniques, procedures, or shortcuts. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains.

  • Page 15: Rack Stability

    About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal injury from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 16: Hp Technical Support

    About this Guide Getting Help If you still have a question after reading this guide, contact an HP authorized service provider or access our web site: http://www.hp.com. HP Technical Support Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support/.

  • Page 17: General Information

    General Information The HP StorageWorks Edge Switch 2/24 provides dynamic switched connections between Fibre Channel servers and devices in a storage area network (SAN) environment. SANs introduce the concept of server-to-device networking and multi-switch fabrics, eliminate requirements for dedicated connections, and enable the enterprise to become data centric.

  • Page 18: Switch Description

    General Information Switch Description The Edge Switch 2/24 provides Fibre Channel connectivity through 24 generic mixed ports (GX_Ports). Switch ports operate at either 1.0625 or 2.125 gigabits per second (Gb/s), and can be configured as: Fabric ports (F_Ports) to provide direct connectivity for up to 24 switched fabric devices.

  • Page 19: Maintenance Approach

    General Information Maintenance Approach Whenever possible, the maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting operation of the switch, attached devices, or associated applications. Switch fault isolation begins when one or more of the following occur: System event information displays at the attached HAFM appliance, a remote workstation communicating with the HAFM appliance, or the Embedded Web Server (EWS) interface.

  • Page 20: Tools Supplied With The Switch, Fiber-optic Protective Plug

    General Information Tools and Test Equipment This section describes tools and test equipment that may be required to install, test, service, and verify operation of the switch and attached HAFM appliance. Tools Supplied with the Switch Tools are supplied with the switch or must be supplied by service personnel. Use of the tools may be required to perform one or more installation, test, service, or verification tasks.

  • Page 21: Tools Supplied By Service Personnel

    General Information Figure 3: Null modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing switch installation and maintenance actions. Use of the tools may be required to perform one or more installation, test, service, or verification tasks. Scissors or pocket knife–A sharp cutting edge (scissors or knife blade) may be required to cut the protective strapping when unpacking the switch, HAFM appliance, Ethernet hub, or replacement FRUs.

  • Page 22: Additional Information

    General Information Additional Information The following Edge Switch 2/24 documents provide additional information: For detailed information about Edge Switch 2/24 front and rear panel features, field replaceable units (FRUs), management options and operational features, installation, configuration and technical specifications, see the HP StorageWorks Edge Switch 2/24 Installation Guide.

  • Page 23: Maintenance Analysis Procedures

    Diagnostics This chapter describes diagnostic procedures used by service representatives to isolate HP StorageWorks Edge Switch 2/24 problems or failures to the field-replaceable unit (FRU) level. The chapter specifically describes how to perform maintenance analysis procedures (MAPs). Maintenance Analysis Procedures Maintenance Analysis Procedures (MAPs) provide fault isolation and related service procedures.

  • Page 24: Quick Start, Map 0300: Server Application Problem Determination, Map 0800: Server Hardware Problem Determination

    Diagnostics Quick Start Table 3 lists and summarizes the MAPs. Fault isolation normally begins at “MAP 0000: Start MAP” on page 32. Table 3: MAP Summary Page MAP 0000: Start MAP page 32 MAP 0100: Power Distribution Analysis page 54 MAP 0200: POST Failure Analysis page 62 MAP 0300: Server Application Problem Determination...

  • Page 25

    Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Management Server internal error. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. Fabric Controller database invalid. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination.

  • Page 26

    Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Congestion detected on an ISL. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. Congestion relieved on an ISL. No action required. Low BB_Credit detected on an ISL. Go to MAP 0700: Fabric, ISL, and Segmented Port...

  • Page 27

    Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Cooling fan propeller recovered. No action required. Cooling fan propeller recovered. No action required. Cooling fan propeller recovered. No action required. Cooling fan propeller recovered. No action required. Cooling fan propeller recovered.

  • Page 28

    Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action SFP optical transceiver hot-insertion No action required. initiated. SFP optical transceiver nonfatal error. Go to MAP 0600: Port Failure and Link Incident Analysis. SFP optical transceiver hot-removal No action required.

  • Page 29

    Diagnostics MAP 0000: Start MAP This MAP describes initial fault isolation for the Edge Switch 2/24. Fault isolation begins at the Internet-connected PC accessing the Embedded Web Server (EWS) interface, rack-mounted HAFM appliance running HAFM version 8.00.01, failed switch, or switch-attached host. Prior to fault isolation, acquire the following from the customer: A system configuration drawing or planning worksheet that includes the HAFM appliance, switch, other HP products, and device connections.

  • Page 30

    Diagnostics Go to step Boot the web-browser PC. 1. Power on the PC in accordance with the instructions delivered with the PC. The Windows desktop appears. 2. Launch the PC browser application by double-clicking the Netscape Navigator icon or Internet Explorer icon at the Windows desktop. 3.

  • Page 31: View Panel (ews Interface)

    Diagnostics Figure 5: View Panel (EWS Interface) Continue to the next step. Does the EWS interface appear operational with the View panel displayed? Go to step A Page cannot be found, Unable to locate the server, HTTP 404–file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: The switch-to-PC Internet link could not be established.

  • Page 32

    Diagnostics Illuminated LEDs adjacent to Fibre Channel ports. Audio emanations and airflow from cooling fans. Does the switch appear powered on? A power distribution problem is indicated. Go to “MAP 0100: Power Distribution Analysis” on page 54. Exit MAP. At the front of the switch, inspect the amber ERR LED. Is the LED illuminated? A FRU failure or link incident is indicated.

  • Page 33

    Diagnostics Inspect Fibre Channel port operational states. 1. At the View panel, click the Port Properties tab. The View panel (Port Properties tab) displays with port 0 highlighted (Figure Figure 6: View Panel (Port Properties Tab) 2. Inspect the Beaconing and Operational State fields. Does the Beaconing field display an On message? Go to step...

  • Page 34

    Diagnostics Port beaconing is enabled. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2. Disable port beaconing: a. At the View panel, click Operations at the left side of the panel. The Operations panel opens with the Beaconing page displayed.

  • Page 35

    Diagnostics Go to step 18 to obtain event codes. If no event codes are found, go to “MAP 0600: Port Failure and Link Incident Analysis” on page 100. Exit MAP. Inspect power supply operational states. 1. At the View panel, click the FRU Properties tab. The View panel (FRU Properties tab) displays.

  • Page 36: Monitor Panel (log Tab)

    Diagnostics 2. At the Monitor panel, click the Log tab. The Monitor panel (Log tab) displays (Figure Figure 7: Monitor Panel (Log Tab) 3. Record the event code, date, time, and severity (Informational, Minor, Major, or Severe). 4. Record all event codes that may relate to the reported problem. Were one or more event codes found? Go to Table 4...

  • Page 37

    Diagnostics Not display an application warning or error message, or Display a Dr. Watson for Windows 2000 dialog box? An HAFM appliance application problem is indicated. Event codes are not recorded. Go to “MAP 0300: Server Application Problem Determination” on page 67. Exit MAP. Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? An HAFM appliance application problem is indicated.

  • Page 38

    Diagnostics c. After a few seconds, the LCD panel displays the following message pertaining to boot sequence selection (Figure Boot from LAN? Press <Enter> Figure 8: LCD panel during boot sequence d. Ignore the message. After ten seconds, the HAFM appliance performs the boot sequence from the basic input/output system (BIOS).

  • Page 39

    Diagnostics Figure 9: HAFM 8 Login dialog box 6. Type a user ID and password (obtained in step 1, and both are case sensitive), and click Login. The HAFM application starts and the HAFM main window displays (Figure 10). Figure 10: HAFM 8 main window Did the main window display and does HAFM appear operational? An HAFM appliance problem is indicated.

  • Page 40

    Diagnostics No status symbol indicates that the switch is operational. A yellow triangle indicates that the switch is operating in degraded mode. A red diamond indicates that the switch is not operational. A grey square with yellow exclamation mark indicates that the status of the switch is unknown.

  • Page 41

    Diagnostics A FRU failure or link incident is indicated. Go to step 38 to obtain event codes that identify the failure. Exit MAP. A switch-to-HAFM appliance Ethernet link failure is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0400: Loss of Server Communication”...

  • Page 42

    Diagnostics Right-click the icon representing the switch reporting the problem. A pop-up menu appears. Click the Element Manager option from the menu. The Element Manager application opens and the Hardware View displays. At the Hardware View: Observe that the Edge Switch Status table is yellow and the switch status is Minor Failure or Redundant Failure.

  • Page 43

    Diagnostics Go to step Beaconing is enabled for the FRU. 1. Consult the customer and next level of support to determine the reason FRU beaconing is enabled. 2. Disable FRU beaconing. a. At the Hardware View, right-click the FRU graphic. A pop-up menu appears.

  • Page 44

    Diagnostics Figure 11: Port Properties dialog box 2. Inspect the Operational State field. Does the Operational State field display a Segmented E_Port message? Expansion port (E_Port) segmentation is indicated. Go to step 38 obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port Problem Determination”...

  • Page 45

    Diagnostics Figure 12: Link Incident Log If a link incident occurred, the affected port number is listed with one of the following messages. Link interface incident - implicit incident Link interface incident - bit-error threshold exceeded Link failure - loss of signal or loss of synchronization Link failure - not-operational primitive sequence (NOS) received...

  • Page 46

    Diagnostics Note: If multiple event codes are found, note all codes and associated severity levels. Record the date, time, and listed sequence, and determine if the codes are related to the reported problem. Begin fault isolation with the most recent event code with the highest severity level.

  • Page 47

    Diagnostics Is the green PWR LED at the switch front bezel illuminated? Go to step Is the switch connected to facility AC power and powered on? Go to step Connect the switch to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated PWR LED (green) or ERR LED (amber).

  • Page 48

    Diagnostics Illuminated LEDs adjacent to Fibre Channel ports. Audio emanations and airflow from cooling fans. Does the switch appear powered on? A power distribution problem is indicated. Go to step 38 to obtain event codes. If no event codes are found, go to “MAP 0100: Power Distribution Analysis”...

  • Page 49

    Diagnostics The switch appears operational. Verify switch operation at the HAFM appliance. Go to step Check FRUs for failure symptoms. Are any amber LEDs associated with Fibre Channel ports illuminated? A Fibre Channel port failure is indicated. Go to step 38 to obtain event codes.

  • Page 50

    Diagnostics The link incident record provides the attached switch port number(s) and one or more of the following event codes and messages. Record all event codes that may relate to the reported problem. 581 - Link interface incident - implicit incident 582 - Link interface incident - bit-error threshold exceeded 583 - Link failure - loss of signal or loss of...

  • Page 51: Map 100 Event Codes

    Diagnostics MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the switch power distribution system, including defective AC power cords or redundant power supplies. Was an event code 200 or 201, 202, 208 observed at the EWS Event Log or at the Edge Switch Event Log (HAFM appliance)? Go to step...

  • Page 52

    Diagnostics A redundant power supply is disconnected from facility power, not properly installed, or has failed. Verify the power supply is connected to facility power. 1. Ensure the AC power cord associated with the power supply (PS0 or PS1) is connected to the rear of the switch and a facility power receptacle.

  • Page 53

    Diagnostics 2. At the HAFM appliance Hardware View, observe the graphic representing the power supply and ensure a failure symbol (blinking red and yellow diamond) does not appear. Is a failure indicated? The switch appears operational. Exit MAP. Visual inspection or an event code 200 or 201 indicates one or both power supplies must be removed and replaced.

  • Page 54

    Diagnostics Verify the switch is connected to facility power and is powered on. 1. Ensure the AC power cord associated with the power supply (PS0 or PS1) is connected to the rear of the switch and a facility power receptacle. If not, connect the cord as directed by the customer.

  • Page 55

    Diagnostics One or both power supplies appear operational, but a power distribution failure through the CTP card is indicated. Go to step Ensure both power supplies are correctly installed and seated in the switch. If required, partially remove and reseat the power supplies. Refer to “RRP: Redundant Power Supply”...

  • Page 56

    Diagnostics A dual power supply failure is not confirmed. Replace both original power supplies to avoid the cost of expending replacement FRUs. Continue to the next step. One or both power supplies appear operational, but the CTP card is not receiving DC power.

  • Page 57

    Diagnostics Ensure the switch reporting the problem is connected to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). Illuminated LEDs adjacent to Fibre Channel ports. Audio emanations and airflow from cooling fans.

  • Page 58

    Diagnostics At the Hardware View, does a grey square appear at the alert panel, a No Link status appear at the Edge Switch Status table, and graphical FRUs appear uninstalled? A green circle appears at the alert panel and the switch appears operational.

  • Page 59

    Diagnostics MAP 0200: POST Failure Analysis When the switch is powered on, it performs a series of power-on self-tests (POSTs). When POSTs complete, the switch performs an initial program load (IPL) that loads firmware and brings the unit online. This MAP describes fault isolation for problems that may occur during the POST/IPL process.

  • Page 60

    Diagnostics Table 6: MAP 200 Event Codes Event Code Explanation Action Power-up diagnostic Go to step failure. Firmware fault. Go to step POST/IPL diagnostics detected a FRU failure as indicated by event code 400 with supplementary event data. 1. At the EWS Event Log or the Edge Switch Event Log, examine the first two bytes (0 and 1) of event data associated with event code 400.

  • Page 61

    Diagnostics Perform the data collection procedure as part of FRU removal and replacement. If multiple power supply failures occurred, connect the switch to facility AC power after both power supplies are replaced. Caution: Do not remove a power supply unless a replacement FRU is immediately available.

  • Page 62

    Diagnostics POST/IPL diagnostics detected a firmware failure (as indicated by event code 411) and performed an online dump. All Fibre Channel ports reset after the failure and devices momentarily logout, login, and resume operation. Perform the data collection procedure and return the CD to HP for analysis. Exit MAP.

  • Page 63

    Diagnostics MAP 0300: HAFM Appliance Software Problem Determination This map describes isolation of HAFM appliance application problems, including those associated with the Windows 2000 Professional operating system, HAFM application, or Edge Switch 2/24 Element Manager application. Did the HAFM appliance lock up or crash without displaying a warning or error message? Go to step...

  • Page 64: Windows Task Manager Dialog Box (applications Page)

    Diagnostics 2. Click Task Manager. The Windows Task Manager dialog box displays with the Applications page open by default (Figure 15). Figure 15: Windows Task Manager dialog box (Applications page) 3. Select (highlight) the HAFM entry and click End Task. HAFM closes. Continue to the next step.

  • Page 65

    Diagnostics c. After a few seconds, the LCD panel displays the following message pertaining to boot sequence selection (Figure 16): Boot from LAN? Press <Enter> Figure 16: LCD panel during boot sequence d. Ignore the message. After ten seconds, the HAFM appliance performs the boot sequence from the BIOS.

  • Page 66

    Diagnostics Did HAFM display a dialog box with the message Connection to management server lost - click OK to exit application or HAFM error n (where n is an error message number 1 through 8 inclusive)? An HAFM application error occurred. Click OK to close the window and close the application.

  • Page 67

    Diagnostics Did the Element Manager application display a window with the message Element Manager error 5001 or Element Manager error 5002? An Element Manager application error occurred. Click OK to close the window and close the SAN management and Element Manager applications.

  • Page 68

    Diagnostics Exit MAP. Contact the next level of support. Exit MAP. Did the HAFM appliance lock up or crash and display a Dr. Watson for Windows 2000 dialog box (Figure 17)? Figure 17: Dr. Watson for Windows 2000 dialog box Go to step An HAFM application error occurred and transmitted a handling exception event...

  • Page 69

    Diagnostics Go to step Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? The HAFM appliance appears operational. Exit MAP. Attempt to clear the problem by power cycling the HAFM appliance. 1.

  • Page 70

    Diagnostics — Virtual and physical memory capacity. 3. After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays HAFM appliance operational information. 4. After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance’s Windows 2000 desktop through a LAN connection to a browser-capable PC.

  • Page 71

    Diagnostics MAP 0400: Loss of HAFM Appliance or Web Browser PC Communication This MAP describes fault isolation of the Ethernet communication link between a switch and the HAFM appliance, or between a switch and a web browser PC running the EWS interface. Failure indicators include: Event codes recorded at the EWS Event Log or Edge Switch Event Log.

  • Page 72

    Diagnostics A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: The switch-to-PC Internet (Ethernet) link could not be established. AC power distribution in the switch failed, or AC power was disconnected.

  • Page 73

    Diagnostics 2. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in “MAP 0000: Start MAP” on page 32). The Username and Password Required dialog box appears. 3.

  • Page 74: Map 400 Error Messages

    Diagnostics Does the switch appear powered on? A power distribution problem is indicated. Go to “MAP 0100: Power Distribution Analysis” on page 54. Exit MAP. At the front of the switch, inspect the amber ERR LED. Is the LED illuminated? A FRU failure or link incident is indicated.

  • Page 75

    Diagnostics Transmit or receive errors for a switch’s Ethernet adapter exceeded a threshold, the switch-to-HAFM appliance link was not connected, or the switch-to-HAFM appliance link timed out. A problem with the Ethernet cable, Ethernet hub or hubs, or other LAN-attached device is indicated. Verify the switch is connected to the HAFM appliance through one or more Ethernet hubs.

  • Page 76

    Diagnostics MI D MD IX M ID M DI X M ID M D IX Figure 19: Daisy-Chained Ethernet Hubs 1. At the first (top) Ethernet hub, ensure an RJ-45 Ethernet patch cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in).

  • Page 77

    Diagnostics Verify operation of the Ethernet hub or hubs. Inspect each hub for indications of being powered on, such as: Green Power LED illuminated. Green Status LEDs illuminated. Is a hub failure indicated? Go to step Remove and replace the Ethernet hub. Refer to the supporting documentation shipped with the hub for instructions.

  • Page 78

    Diagnostics Perform the data collection procedure and return the CD to HP for analysis. Exit MAP. A protocol mismatch occurred because HAFM and the switch firmware are not at compatible release levels. Recommend to the customer that the downlevel version (software or firmware) be upgraded.

  • Page 79

    Diagnostics Configure the HAFM appliance running the second instance of the application as a client workstation. Does the customer want the second HAFM appliance configured as a client? Power off the HAFM appliance reporting the Duplicate Session communication problem. Exit MAP. Determine the internet protocol (IP) address of the HAFM appliance running the first instance of HAFM.

  • Page 80

    Diagnostics Configure the HAFM appliance reporting the Duplicate Session communication problem as a client. 1. At the HAFM main window, click SAN > Logout. The application logs out and the HAFM Login dialog box displays. 2. Type a user ID and password (obtained in “MAP 0000: Start MAP”...

  • Page 81

    Diagnostics HyperTerminal Note: The following steps describe inspecting the IP address using serial communication software. 5. At the Windows Workstation menu, click Programs > Accessories > Communications > HyperTerminal. The Connection Description dialog box displays 6. Type Edge Switch 2/24 in the Name field and click OK. The Connect To dialog box displays.

  • Page 82

    Diagnostics 16. Disconnect the RS-232 null modem cable from the switch and the maintenance terminal. Replace the protective cap over the maintenance port. Continue to the next step. Define the switch’s correct IP address (determined in step 24) to the HAFM appliance.

  • Page 83

    Diagnostics Figure 23: Domain Information dialog box (IP Address page) 4. Type the correct switch IP address in the IP Address field. 5. Click OK to save the new IP address, close the dialog box, and redefine the switch to HAFM. 6.

  • Page 84

    Diagnostics 3. Click Yes to delete the switch. 4. At the HAFM main window, click Discover > Setup. The Discover Setup dialog box displays. 5. Click Add. The Domain Information dialog box displays with the IP Address page open by default (Figure 23).

  • Page 85

    Diagnostics MAP 0500: FRU Failure Analysis This MAP describes fault isolation for the switch and FRUs. Failure indicators include: An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance). The amber LED on the FRU illuminates. A Failed message associated with a FRU at the EWS interface.

  • Page 86

    Diagnostics Table 9: MAP 500 Event Codes (Continued) Event Code Explanation Action Embedded port hardware failed. Go to step High temperature warning (CTP thermal sensor). Go to step Critically hot temperature warning (CTP thermal Go to step sensor). Is fault isolation being performed at the switch? Fault isolation is being performed at the EWS interface or HAFM appliance.

  • Page 87

    Diagnostics Go to step Visual inspection or an event code 300, 301, 302, 303, 304, or 305 indicates one or more cooling fans failed, and one or both power supplies (combined FRUs) must be removed and replaced. Refer to “RRP: Redundant Power Supply”...

  • Page 88

    Diagnostics 2. Disable unit beaconing. a. At the Hardware View, right-click the front bezel graphic (away from a FRU). A pop-up menu appears. b. Click the Enable Unit Beaconing option. The check mark disappears from the box adjacent to the option, and unit beaconing is disabled. Was switch beaconing enabled because a FRU failure or degradation was suspected? Go to...

  • Page 89

    Diagnostics Is fault isolation being performed at the EWS interface? Fault isolation is being performed at the HAFM appliance. Go to step Does the EWS interface appear operational? Go to step A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears.

  • Page 90

    Diagnostics Does the Status field display a Failed message for the CTP? A CTP card failure is indicated. Replace the switch. Exit MAP. Additional analysis is not described in this MAP. Go to “MAP 0000: Start MAP” on page 32. If this is the second time at this step, contact the next level of support. Exit MAP.

  • Page 91

    Diagnostics MAP 0600: Port Failure and Link Incident Analysis This MAP describes fault isolation for shortwave laser small form factor pluggable (SFP) optical transceivers, longwave laser SFP optical transceivers, and Fibre Channel link incidents. Failure indicators include: An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance).

  • Page 92: Map 600 Event Codes

    Diagnostics Table 10: MAP 600 Event Codes Event Code Explanation Action Unauthorized worldwide name. Go to step Invalid attachment. Go to step Fibre Channel port failure. Go to step Loopback diagnostics port failure. Go to step SFP optical transceiver nonfatal error. Go to step SFP optical transceiver failure.

  • Page 93

    Diagnostics As indicated by a message or event code 506, 512, or 514, a Fibre Channel port failed and the SFP optical transceiver must be removed and replaced. Refer to “RRP: SFP Optical Transceiver” on page 195. This procedure is concurrent and can be performed while the switch is powered on and operational.

  • Page 94

    Diagnostics The switch CTP card failed. Continue to the next step. Ensure the switch is connected to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). Illuminated LEDs adjacent to Fibre Channel ports.

  • Page 95

    Diagnostics Table 11: Port Operational States and Actions (EWS) (Continued) Operational State Action Invalid Attachment Go to step Link Reset Go to step Not Installed Go to step Install an SFP optical transceiver in the port receptacle. Refer to “RRP: SFP Optical Transceiver”...

  • Page 96: Port Operational And Led States (hafm Appliance)

    Diagnostics Inspect the port state and LED status for all ports with an attention indicator. 1. At the Hardware View, double-click the port graphic with the attention indicator. The Port Properties dialog box displays. 2. Inspect the Operational State field at the Port Properties dialog box, and the emulated green and amber LEDs adjacent to the port at the Hardware View.

  • Page 97

    Diagnostics Link failure - loss of signal or loss of synchronization Link failure - not-operational primitive sequence (NOS) received Link failure - primitive sequence timeout Link failure - invalid primitive sequence received for the current link state Did one of the listed messages appear in the Link Incident Log? The switch appears operational.

  • Page 98

    Diagnostics Beaconing is enabled for the port. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2. Disable port beaconing. a. At the Hardware View, right-click the port graphic. A pop-up menu appears.

  • Page 99: Invalid Attachment Reasons And Actions

    Diagnostics As indicated by a message or event code 081, a port has an invalid attachment. The information in the Port Properties dialog box specifies the reason as listed in Table Table 13: Invalid Attachment Reasons and Actions Reason Action Unknown Contact the next level of support.

  • Page 100

    Diagnostics Click expansion port (E_Port) if the port is cabled to a fabric element (director or switch) to form an ISL. 4. Click Activate to save the configuration information and close the window. Did reconfiguring the port type solve the problem? The switch appears operational.

  • Page 101

    Diagnostics Figure 25: Configure Fabric Parameters dialog box 3. Choose the operating mode as follows: Choose Open Fabric 1.0 from the Interop Mode list box. Choose Homogeneous from the Interop Mode list box. 4. Click Activate to save the selection and close the window. Did configuring the operating mode solve the problem? The switch appears operational.

  • Page 102

    Diagnostics A port connection timed out because of an unresponsive device (node) or an ISL connection was not allowed because of a security violation (authorization failure reject). Check the port status and clean the fiber-optic connectors on the cable. 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline.

  • Page 103

    Diagnostics Figure 26: Switch Binding - State Change dialog box 2. Ensure the Enable Switch Binding check box is enabled (checked) for both switches. 3. Ensure the Connection Policy radio buttons are compatible for both switches. 4. Click Activate for each switch. The switch binding feature is consistently enabled for both switches.

  • Page 104

    Diagnostics Figure 27: Fabric Binding dialog box 2. At the Fabric List section, ensure the Enable/Disable check box is enabled (checked) for the fabric containing both switches. 3. At the Membership List of <Fabric Name> section, update the membership list for both elements to ensure interswitch compatibility, then click OK. The fabric binding feature is consistently enabled for both switches.

  • Page 105

    Diagnostics Figure 28: Switch Binding - Membership List dialog box 2. At the Switch Binding - Membership List dialog box ensure the Switch Membership List is updated and correct for each switch, then click Activate for each switch. The switch binding feature is consistently enabled for both switches.

  • Page 106

    Diagnostics The switch and attached device are performing a Fibre Channel link reset. This is a transient state. Wait approximately 30 seconds and inspect port state and LED behavior. Did the link recover and resume operation? The Fibre Channel link and switch appear operational. Exit MAP. Go to step A link incident message appeared in the Link Incident Log or in the Link...

  • Page 107

    Diagnostics Inspect the fiber-optic jumper cable attached to the port and ensure the cable is not bent and connectors are not damaged. If the cable is bent or connectors are damaged: 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline.

  • Page 108

    Diagnostics Did the link incident recur? The Fibre Channel link and switch appear operational. Exit MAP. Disconnect the fiber-optic jumper cable from the switch port and connect the cable to a spare port. Is a link incident reported at the new port? Go to step The attached device is causing the recurrent link incident.

  • Page 109

    Diagnostics MAP 0700: Fabric, ISL, and Segmented Port Problem Determination This MAP describes isolation of fabric logout, interswitch link (ISL), and E_Port segmentation problems. Failure indicators include: An event code recorded at the EWS Event Log or Edge Switch Event Log (HAFM appliance).

  • Page 110

    Diagnostics Table 14: MAP 700 Event Codes (Continued) Event Code Explanation Action Switch is isolated. Go to step E_Port connected to unsupported switch. Go to step Congestion detected on an ISL. Go to step Low BB_Credit detected on an ISL. Go to step Zone merge failure.

  • Page 111: Port Segmentation Reasons And Actions (ews)

    Diagnostics Table 15: Port Segmentation Reasons and Actions (EWS) Segmentation Reason Action Incompatible operating parameters. Go to step Duplicate domain ID. Go to step Incompatible zoning configurations. Go to step Build fabric protocol error. Go to step No principal switch. Go to step No response from attached switch (hello timeout).

  • Page 112: Port Segmentation Reasons And Actions (hafm Appliance)

    Diagnostics Table 16: Port Segmentation Reasons and Actions (HAFM Appliance) Segmentation Reason Action Incompatible operating parameters. Go to step Duplicate domain ID. Go to step Incompatible zoning configurations. Go to step Build fabric protocol error. Go to step No principal switch. Go to step No response from attached switch (hello timeout).

  • Page 113

    Diagnostics All interswitch links resume operation after CTP reset. Perform the data collection procedure and return the CD to HP for analysis. Exit MAP. As indicated by an event code 062, the Fabric Controller software detected a path to another fabric element (director or switch) in a multiswitch fabric that traverses more than three interswitch links (hops).

  • Page 114: Byte 4 Segmentation Reasons And Actions

    Diagnostics A 071 event code indicates the switch is isolated from all switches in a multiswitch fabric, and is accompanied by a 070 event code for each segmented E_Port. The 071 event code is resolved when all 070 events are corrected. Obtain supplementary event data for each 070 event code.

  • Page 115

    Diagnostics Figure 30: Configure Fabric Parameters dialog box 5. Type the recommended E_D_TOV and R_A_TOV values, then click Activate. 6. Repeat steps d and e at the Hardware View for the switch attached to the segmented E_Port (second switch). Use the same E_D_TOV and R_A_TOV values.

  • Page 116

    Diagnostics 4. At the Hardware View for the first switch reporting the problem, click Configure > Operating Parameters > Switch Parameters. The Configure Switch Parameters dialog box displays (Figure 31). Figure 31: Configure Switch Parameters dialog box 5. Type the customer-determined preferred domain ID value, then click Activate.

  • Page 117

    Diagnostics — Other characters must be alphanumeric (a through z or 0 through 9), dollar sign ($), hyphen (-), caret (^), or underscore (_). 2. Close the Element Manager application (Hardware View). The HAFM main window (still active) displays. 3. At the HAFM main window physical map, right- click the blue background representing the fabric containing the switch reporting the problem.

  • Page 118

    Diagnostics Figure 33: Zoning dialog box (Active Zone Set tab) 6. Inspect zone names in the active zone set to determine the incompatible name. 7. Modify the incompatible zone name as directed by the customer: a. At the Zoning dialog box, click the Zone Library tab. The dialog box returns to the Zone Library page.

  • Page 119

    Diagnostics A switch E_Port segmented because a build fabric protocol error was detected. 1. Disconnect the fiber-optic jumper cable from the segmented E_Port. 2. Reconnect the cable to the same port. Did disconnecting and reconnecting the cable solve the problem and did both switches join through the ISL to form a fabric? The switch, associated ISL, and multiswitch fabric appear operational.

  • Page 120

    Diagnostics 4. At the Switch Priority field, click Principal, Never Principal, or Default (the default setting is Default). The switch priority value designates the fabric’s principal switch. The principal switch is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric switches (including itself).

  • Page 121

    Diagnostics Advise the customer of the problem and disconnect the interswitch link to the unsupported switch. Exit MAP. A 140 event code occurs only if the optional OpenTrunking feature is enabled. The event code indicates OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold.

  • Page 122: Bytes 8 Through 11 Failure Reasons And Actions

    Diagnostics Did the corrective action solve the problem and relieve the reported low BB_Credit condition? The ISL appears operational. Exit MAP. Contact the next level of support. Exit MAP. A 150 event code indicates a zone merge process failed during ISL initialization. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame.

  • Page 123

    Diagnostics Failure reason 08–An invalid zone set format caused an error in a zone merge frame. Failure reason F0–A retry limit reached condition caused an error in a zone merge frame. Failure reason F1–An invalid response length condition caused an error in a zone merge frame.

  • Page 124

    Diagnostics MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem Determination This MAP describes isolation of hardware-related problems with the customer-supplied server communicating with the switch through the EWS interface. This MAP also describes isolation of problems related to the HAFM appliance hardware.

  • Page 125

    Diagnostics Analysis for the HAFM appliance failure is not described in this MAP. Contact the next level of support. Exit MAP. At the HAFM appliance, close the HAFM application. 1. Click SAN > Shutdown. An HAFM Message dialog box displays (Figure 34).

  • Page 126

    Diagnostics Reboot the HAFM appliance and perform system diagnostics. 1. At the Windows 2000 desktop, click Start at the left side of the task bar (bottom of the desktop), then click Shut Down. The Shut Down Windows dialog box displays. 2.

  • Page 127

    Diagnostics Did POSTs detect a problem? An HAFM appliance hardware problem exists. Refer to the supporting documentation shipped with the HAFM appliance for instructions on resolving the problem. Exit MAP. After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance Windows 2000 desktop through a LAN connection to a browser-capable PC.

  • Page 128

    Diagnostics Reboot the HAFM appliance. 1. At the Windows 2000 desktop, click Start at the left side of the task bar (bottom of the desktop), then click Shut Down. The Shut Down Windows dialog box displays. 2. Click the Shut Down option from the list box and click OK. The HAFM appliance powers down.

  • Page 129

    Diagnostics 5. After rebooting the HAFM appliance at the LCD panel, log on to the HAFM appliance Windows 2000 desktop through a LAN connection to a browser-capable PC. Refer to the HP StorageWorks Edge Switch 2/24 Installation Guide for instructions on accessing the HAFM appliance desktop. HAFM starts and the HAFM Login dialog box displays.

  • Page 130

    Diagnostics Additional analysis for the failure is not described in this MAP. Contact the next level of support. Exit MAP. Edge Switch 2/24 Service Manual...

  • Page 131: Performing Port Diagnostics

    Repair Information This chapter describes the repair and repair-related procedures for the HP StorageWorks Edge Switch 2/24, and associated field-replaceable units (FRUs). The following procedures are described: Using Log Information, page 143 Performing Port Diagnostics, page 147 Collecting Maintenance Data, page 165 Clean Fiber-Optic Components, page 167 Power-On...

  • Page 132: Factory Defaults, Procedural Notes

    Repair Information Factory Defaults Table 21 lists the defaults for the passwords, and IP, subnet, and gateway addresses. Table 21: Factory-Set Defaults Item Default Customer password password Maintenance password level-2 IP address 10.1.1.10 Subnet mask 255.0.0.0 Gateway address 0.0.0.0 Procedural Notes Note: HAFM and Element Manager screens in this manual may not match the screens on your server and workstation.

  • Page 133: Using Log Information

    Repair Information Using Log Information The HAFM, Element Manager, and EWS applications provide access to logs that provide information for administration, operation, and maintenance personnel. Each log stores up to 1,000 entries. The most recent entry displays at the top of a log.

  • Page 134

    Repair Information Edge Switch 2/24 Event Log—Displays a history of events for the switch, such as system events, degraded operation, FRU failures, FRU removals and replacements, port problems, Fibre Channel link incidents, and HAFM appliance-to-switch communication problems. All detected software and hardware failures are recorded in the Edge Switch 2/24 Event Log.

  • Page 135: Viewing Logs

    Repair Information For a description of the EWS Logs and an explanation of the button functions at the bottom of the log window, refer to the hp StorageWorks Embedded Web Server User Guide. Viewing Logs You can view log data through the Master Log on the main window. However, if you want to see only certain types of events, for example only login/logout events (session events), open a specific log through the View Logs dialog box.

  • Page 136: Exporting Log Data

    Repair Information To refresh the log, click Refresh. To export log entries, refer to “Exporting Log Data” on page 146. 2. Click OK to close the dialog box. Exporting Log Data You can export HAFM log data in tab-delimited format. This feature is useful for providing the data to a third-party or including it in a report.

  • Page 137: Port Leds

    Repair Information Obtaining Port Diagnostic Information Fibre channel port diagnostics are performed at the switch and Element Manager application. These diagnostics include: Inspecting port LEDs at the switch front panel or emulated port LEDs at the HAFM Hardware View. Inspecting parameters at the HAFM appliance (Edge Switch 2/24 Element Manager application).

  • Page 138

    Repair Information Table 22: Port Operational States Port Blue/Green Amber Alert State Symbol Description Online On or None An attached device is connected to the Blinking switch and ready to communicate, or is communicating through the switch with other attached devices. If the port remains online at 1.0625 Gb/s, the blue/green LED illuminates green.

  • Page 139

    Repair Information Table 22: Port Operational States (Continued) Port Blue/Green Amber Alert State Symbol Description No Light None No signal (light) is received at the switch port. This is a normal condition when there is no cable attached to the port or when the attached device is powered off.

  • Page 140: Obtaining Port Information, Viewing The Port List View

    Repair Information Obtaining Port Information To obtain port operational information at the HAFM appliance (Edge Switch 2/24 Element Manager application), inspect parameters at the: Port List View Performance View Port Properties dialog box Port Technology dialog box Viewing the Port List View The Port List View provides status information for all switch ports.

  • Page 141

    Repair Information #—The switch port number (0 through 139 inclusive). Name—The port name configured through the Configure Ports dialog box. Block Config—The port status (Blocked or Unblocked). State—The operating state of the port. Valid states are: — Online, Offline, or Testing —...

  • Page 142: Viewing The Performance View

    Repair Information Viewing the Performance View To view performance data, perform the following: 1. At the Hardware View, click the Performance tab. The Performance View displays, as shown in Figure Figure 39: Performance View Each port bar graph in the upper portion of the view displays the instantaneous transmit or receive activity level for the port, and is updated every five seconds.

  • Page 143

    Repair Information When the mouse cursor is passed over a port bar graph (flyover), the graph highlights with a blue border and an information pop-up displays the port operational state or WWN of the attached device. Click a port bar graph to display statistics values for the port.

  • Page 144

    Repair Information — Sync losses—Synchronization losses are detected because an attached device was reset or disconnected from the port. At the Hardware View, a yellow triangle displays to indicate a link incident. — Signal losses—Signal losses are detected because an attached device was reset or disconnected from the port.

  • Page 145: Viewing Port Properties

    Repair Information Traffic statistics—These entries provide information about port traffic, including: — Percent link utilization (receive and transmit). — Fibre Channel frames received and transmitted. — Four-byte words received and transmitted. — Flows rerouted to and from ISLs. Viewing Port Properties To open the Port Properties dialog box, perform the following: 1.

  • Page 146

    Repair Information Type—The Port type (G_Port, F_Port, or E_Port) type of port (G_Port if nothing is attached to the port, F_Port if a device is attached to the port, and E_Port if the port is connected to another director or switch as part of an ISL). Operating Speed—The operating speed of the port (Not Established, 1 Gb/s, or 2 Gb/s.).

  • Page 147

    Repair Information Table 23: Invalid Attachment Messages and Explanations Message Explanation 01 Unknown. Invalid attachment reason cannot be determined. 02 ISL connection not Port is configured as an F_Port, but connected to switch allowed on this port. or director. 03 ELP rejected by the This director or switch transmitted an exchange link pro- attached switch.

  • Page 148: Viewing The Port Technology

    Repair Information Threshold Alert—If a threshold alert exists for the port, an alert indicator (yellow triangle) and the configured name for the alert appear. Viewing the Port Technology To open the Port Technology dialog box, perform the following: 1. Right-click a port graphic at the Hardware View or a port row at the Port List View.

  • Page 149: Perform Loopback Tests

    Repair Information Perform Loopback Tests This section describes procedures to perform an: Internal loopback test–An internal loopback test checks internal port, serializer, and deserializer circuitry and checks for the presence of an optical transceiver, but does not check fiber-optic components of the installed transceiver.

  • Page 150

    Repair Information 6. At the Diagnostics Test list box, select Internal Loopback. 7. Click Next. The message Press START TEST to begin diagnostics displays, and the Next button changes to a Start Test button. 8. Click Start Test. The test begins and: —...

  • Page 151

    Repair Information Note: At the start of the loopback test, the port can be online, offline, blocked, or unblocked. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3. At the HAFM physical map, right-click the product icon representing the switch to be tested, then click Element Manager from the pop-up menu.

  • Page 152

    Repair Information 14. Remove the loopback plug and reconnect the fiber-optic jumper cable from the device to the port. 15. Reset the port: a. At the Hardware View, right-click the port graphic. A pop-up menu displays. b. Click the Reset Port option. A message box displays, indicating a link reset operation will occur.

  • Page 153: Data Collection Dialog Box

    Repair Information Collecting Maintenance Data When the switch operational firmware detects a critical error or FRU failure, the switch automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the active CTP card, then initiates a failover to the operational FRU.

  • Page 154

    Repair Information 4. Remove the backup disk from the HAFM appliance backup drive and insert a blank backup disk. 5. At the Save Data Collection dialog box, select the backup drive from the Look in: drop-down menu, then type a descriptive name for the collected maintenance data in the File name field.

  • Page 155

    Repair Information Clean Fiber-Optic Components Perform this procedure as directed in this publication and when connecting or disconnecting fiber-optic cables from port optical transceivers (if necessary). To clean fiber-optic components: 1. Obtain the appropriate tools (portable can of oil-free compressed air and alcohol pads) from the fiber-optic cleaning kit.

  • Page 156

    Ensure power cord(s) are available to connect the switch to facility power. WARNING: A Hewlett-Packard-supplied power cord is provided for each switch power supply. To prevent electric shock when connecting the switch to primary facility power, use only the supplied power cord(s), and ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded.

  • Page 157

    Repair Information Power-Off Procedure To power-off the switch: 1. Notify the customer the switch is to be powered off. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline (“Set Offline State”...

  • Page 158

    Repair Information IML, IPL, or Reset the Switch This section describes procedures to IML, IPL, or reset the Edge Switch. An IML or reset is performed at the switch front panel using the IML/RESET button. An IPL is performed from the HAFM appliance (Element Manager application). The EWS interface does not provide an IML, IPL, or switch reset function.

  • Page 159: Switch Iml, Switch Ipl

    Repair Information Switch IML To IML the switch from the front panel: 1. Press and hold the IML/RESET button until the amber ERR LED blinks at twice the unit beaconing rate (approximately three seconds). 2. Release the button to IML the switch. During the IML, the switch-to-HAFM appliance Ethernet link drops momentarily and the following occur at the Hardware View: —...

  • Page 160: Switch Reset

    Repair Information Switch Reset To reset the switch from the front panel: 1. Press and hold the IML/RESET button for approximately ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaconing rate. —...

  • Page 161: Set The Switch Online Or Offline, Set Online State Dialog Box (offline)

    Repair Information Set the Switch Online or Offline This section describes procedures to set the switch online or offline. These operating states are described as follows: Online–when the switch is set online, an attached device can log in to the switch if the port is not blocked.

  • Page 162: Set Offline Warning Dialog Box

    Repair Information Set Offline State To set the switch offline: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3.

  • Page 163: Block A Port

    Repair Information Block and Unblock Ports This section describes procedures to block or unblock the switch Fibre Channel ports. Blocking a port prevents the attached device or fabric switch from communicating. A blocked port continuously transmits the offline sequence (OLS). Note: When a port is blocked, the operation of an attached Fibre Channel device is disrupted.

  • Page 164: Unblock A Port

    Repair Information Unblock a Port To unblock a port: 7. Open the HAFM application. The View All - HAFM 8 main window displays. 8. Double-click the icon representing the switch for which a port will be unblocked. The Hardware View for the selected switch displays. 9.

  • Page 165: Determine A Switch Firmware Version, Firmware Library Dialog Box

    Repair Information Manage Firmware Versions Firmware is the internal operating code stored in FLASH memory on the switch’s CTP card. Up to eight versions can be stored on the HAFM appliance hard drive and made available for download to a switch through the switch Element Manager application.

  • Page 166: Add A Firmware Version

    Repair Information 5. Click Close to return to the Hardware View. Add a Firmware Version The firmware version shipped with the switch is provided on the Edge Switch 2/24 documentation kit CD. Subsequent firmware versions for upgrading the switch are provided to customers through the HP web site. Note: When adding a firmware version, follow all the instructions in the release notes that accompany the firmware version.

  • Page 167: New Firmware Version Dialog Box

    Repair Information e. If the new firmware version was downloaded to a PC (not the HAFM appliance), transfer the firmware version file to the HAFM appliance by CD-ROM or other electronic means. 2. Open the HAFM application. The View All - HAFM 8 main window displays. 3.

  • Page 168: Modify A Firmware Version Description, Firmware Description Dialog Box, Modify Firmware Description

    Repair Information The New Firmware Description dialog box displays. Figure 49: Firmware Description dialog box 7. Enter a description (up to 24 characters) for the new firmware version and click OK. The description should include the installation date and text that uniquely identify the firmware version.

  • Page 169: Delete A Firmware Version, Download A Firmware Version To A Switch

    Repair Information 5. Enter a modified description (up to 24 characters) for the firmware version and click OK. It is recommended the description include the installation date and text that uniquely identifies the firmware version. 6. The new description for the firmware version displays in the Edge Switch 2/24 Firmware Library dialog box.

  • Page 170

    Repair Information To download a firmware version to a switch: 1. Notify the customer that a firmware version is to be downloaded to the switch. The switch resets during the firmware download, causing Fibre Channel links to momentarily drop and attached devices to log out and log back in. Data frames lost during switch reset must be retransmitted.

  • Page 171

    Repair Information remains as the progress bar continues to travel across the dialog box. The bar progresses to 100% when the last file is transmitted to the CTP card. The switch then performs an IPL, during which the switch-to-HAFM appliance link drops momentarily and the following occur at the Element Manager application: —...

  • Page 172: Manage Configuration Data, Back Up The Configuration, Backup Complete Message

    Repair Information Manage Configuration Data The Element Manager application provides maintenance options to back up, restore, or reset the configuration file stored in nonvolatile random-access memory (NV-RAM) on the switch CTP card. Configuration data in the file include: Identification data (switch name, description, and location). Port configuration data (port names, blocked states, extended distance settings).

  • Page 173: Restore The Configuration

    Repair Information Restore the Configuration To restore the switch configuration file from the HAFM appliance: 1. Notify the customer that the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline.

  • Page 174: Reset Configuration Data

    Repair Information Reset Configuration Data Note: This procedure resets the switch IP address to the default of 10.1.1.10 and may disrupt server-to-switch communication. All optional features are disabled. To reset the switch data to the factory default settings: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline.

  • Page 175

    Repair Information c. At the HAFM application, choose Discover > Setup. The Discover Setup dialog box displays, as shown in Figure Figure 52: Discover Setup dialog box d. Highlight the entry representing the reset switch in the Available Addresses window and click Change. The Domain Information dialog box displays, as shown in Figure Figure 53: Domain Information dialog box...

  • Page 176

    Repair Information b. Delete the icon representing the reset switch. At the HAFM application, choose Discover > Setup. The Discover Setup dialog box displays, as shown in Figure c. Highlight the entry representing the reset switch in the Available Addresses window and click Remove. d.

  • Page 177: Install Or Upgrade Software

    The HAFM application shipped with the switch is provided on the HAFM Applications CD-ROM. Subsequent software versions for upgrading the switch are provided to customers through the HAFM Applications CD-ROM or through Hewlett-Packard’s home page. Note: When installing or upgrading a software version, follow all procedural information in the release notes or instructions that accompany the software version.

  • Page 178: Run Dialog Box, Installanywhere Dialog Box (introduction)

    Repair Information d. Ensure the correct directory path is specified at the Save in field and the correct file is specified in the File name field. Click Save. The new HAFM version is downloaded and saved to the HAFM appliance or PC hard drive.

  • Page 179

    Repair Information 7. Power off and reboot the HAFM appliance. a. Simultaneously press Ctrl + Alt + Delete to display the Windows 2000 Logon Information dialog box. b. Type the username and password and click OK. The Windows 2000 desktop displays. Note: If required, obtain the username and password from the customer or next level of support.

  • Page 180

    Repair Information Edge Switch 2/24 Service Manual...

  • Page 181

    FRU Removal and Replacement This chapter describes the removal and replacement procedures (RRPs) for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Do not remove a FRU until a failure is isolated to that FRU. If fault isolation was not performed, “MAP 0000: Start MAP”...

  • Page 182: Remove And Replace Frus

    FRU Removal and Replacement Procedural Notes Note the following: 1. Read the removal and replacement procedures (RRPs) for that FRU before removing the FRU. 2. Follow all WARNING and CAUTION statements and statements in the preface of this manual. 3. After completing a FRU replacement, clear the event code reporting the failure and the event code reporting the recovery from the switch Event Log (at the HAFM appliance).

  • Page 183: Rrp: Sfp Optical Transceiver

    FRU Removal and Replacement RRP: SFP Optical Transceiver Use the following procedures to remove or replace an SFP optical transceiver from the front of the switch chassis. A list of tools required is provided. Tools Required The following tools are required to perform these procedures. Protective cap (provided with the fiber-optic jumper cable).

  • Page 184

    FRU Removal and Replacement b. Grasp the wire locking bale and pull the transceiver from the port receptacle. 6. Perform one of the following to inspect the Event Log: — If at a Web browser connected to the EWS interface, click the Log tab at the Monitor panel.

  • Page 185

    FRU Removal and Replacement — If at the HAFM appliance, open the Hardware View, choose Logs > Event Log. The Event Log displays. Ensure an event code 510 (SFP optics hot-insertion initiated) displays. If the event code does not appear in the log, go to “MAP 0000: Start MAP”...

  • Page 186: Rrp: Redundant Power Supply

    FRU Removal and Replacement — If at the HAFM appliance, open the Hardware View, right-click the front panel bezel graphic (away from a FRU) to open a menu. Click the Clear System Error Light menu selection. RRP: Redundant Power Supply Use the following procedures to remove or replace a redundant power supply (with internal cooling fans) from the rear of the switch chassis.

  • Page 187: Redundant Power Supply Removal And Replacement

    FRU Removal and Replacement Figure 56: Redundant power supply removal and replacement 4. Perform one of the following to inspect the Event Log. Note that multiple events appear because the power supply contains three internal cooling fans. If at a Web browser connected to the EWS interface, click the Log tab at the Monitor panel.

  • Page 188

    FRU Removal and Replacement Replacement To replace a redundant power supply: 1. Remove the replacement power supply from its shipping container. 2. Inspect the rear of the power supply for bent or broken connector pins that may have been damaged during shipping. If any pins are damaged, obtain a new power supply.

  • Page 189

    FRU Removal and Replacement If at the HAFM appliance, open the Hardware View, click Logs > Event Log. The Event Log displays. Ensure the following event codes appear. If the event codes do not appear, go to “MAP 0000: Start MAP”...

  • Page 190

    FRU Removal and Replacement Edge Switch 2/24 Service Manual...

  • Page 191: Illustrated Parts Breakdown

    Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. Exploded-view illustrations portray the switch disassembly sequence. Illustrated FRUs are numerically keyed to associated tabular parts lists.

  • Page 192

    Illustrated Parts Breakdown Front-Accessible FRUs The front-accessible switch FRUs are illustrated and described in Figure 57 Table 25. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 57: Front-accessible FRUs Table 25: Front-Accessible FRU Parts List Ref.

  • Page 193: Rear-accessible Fru Parts List

    Illustrated Parts Breakdown Rear-Accessible FRUs The rear-accessible switch FRUs are illustrated and described in Figure 58 Table 26. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 58: Rear-accessible FRUs Table 26: Rear-Accessible FRU Parts List Ref.

  • Page 194: Miscellaneous Parts

    Illustrated Parts Breakdown Miscellaneous Parts Table 28 is a list of miscellaneous parts. Table 27: Miscellaneous Parts Part Number Description Qty. 254145-001 Plug, loopback, LC connector, multimode, 50/125 micron (#1148) 254146-001 Plug, loopback, LC connector, singlemode, 9/125 micron (#1149) 254144-001 Cable, null modem, DB9F-DB9F connector 254143-001 Cable, Ethernet, 10-foot...

  • Page 195

    Messages This appendix lists information and error messages that appear in pop-up message boxes at the HP StorageWorks HA-Fabric Manager (HAFM) application and the Edge Switch 2/24 Element Manager application. Edge Switch 2/24 Service Manual...

  • Page 196: Hafm Application Messages

    Messages HAFM Application Messages This section lists HAFM application information and error messages in alphabetical order. Table 29: HAFM application messages Message Description Action A zone must have at When creating a new Add one or more zone least one zone member. zone, one or more zone members to the new zone.

  • Page 197

    Messages Table 29: HAFM application messages (Continued) Message Description Action Are you sure you want The selected zone set will Click Yes to overwrite or to overwrite this zone be overwritten in the No to cancel. set? zoning library. Are you sure you want All members will be Click Yes to delete the to remove all members...

  • Page 198

    Messages Table 29: HAFM application messages (Continued) Message Description Action Cannot display route. An internal error Retry the operation. If the Error 9. occurred while trying to condition persists, contact show routes. support personnel and report the problem. Cannot display route. You cannot show the Enable the default zone or No active zone enabled.

  • Page 199

    Messages Table 29: HAFM application messages (Continued) Message Description Action Cannot perform This message displays if Ensure at least one operation. Fabric is no switches in the fabric fabric-attached switch or unknown. are connected to the director has an Ethernet HAFM appliance.

  • Page 200

    Messages Table 29: HAFM application messages (Continued) Message Description Action Could not export log to A log file input/output If the disk is full, use file. (I/O) error occurred and another disk. If the disk is the file could not be write protected, change the saved to the specified write-protect properties or...

  • Page 201

    Messages Table 29: HAFM application messages (Continued) Message Description Action Duplicate zone member More than one instance Delete one of the duplicate in zone configuration. of a zone member is zone members from the defined in a zone. zone. Element Manager Element Manager A product cannot be Close the...

  • Page 202

    Messages Table 29: HAFM application messages (Continued) Message Description Action HAFM Error removing zone or application Try the operation again. If zone member. encountered an internal the problem persists, error. contact the next level of support. Error transferring files An error occurred while Try the file transfer <...

  • Page 203

    Messages Table 29: HAFM application messages (Continued) Message Description Action HAFM HAFM appliance is application is Reboot the HAFM shutting down. closing and terminating appliance. If the problem Connection will be communication with the persists, contact the next terminated. attached product. level of support.

  • Page 204

    Messages Table 29: HAFM application messages (Continued) Message Description Action Invalid network address. The IP address specified Verify and enter a valid for the product is product IP address. unknown to the domain name server (invalid). Invalid port number. The user has specified an Specify a valid port Valid ports are (0-<...

  • Page 205

    Messages Table 29: HAFM application messages (Continued) Message Description Action Invalid World-Wide The specified world-wide Retry the operation using a Name or nickname. name format is invalid. valid WWN or nickname. The valid format is eight two-digit hexadecimal numbers separated by colons (xx:xx:xx:xx:xx:xx:xx:xx).

  • Page 206

    Messages Table 29: HAFM application messages (Continued) Message Description Action No Element Managers No Director or Edge Install the appropriate Element Manager installed. Switch Element Manager to this application is installed on workstation. this workstation. No routing information No information is Select a different route and available.

  • Page 207

    Messages Table 29: HAFM application messages (Continued) Message Description Action Password and Entries in the password Enter the password and confirmation don’t field and confirmation confirmation password match. password field do not again. match. The entries are case sensitive and must be the same.

  • Page 208

    Messages Table 29: HAFM application messages (Continued) Message Description Action The Administrator user The Administrator user is Informational message cannot be deleted. permanent and cannot only-no action is required. be deleted from the Configure Users dialog box. The Domain ID was not A user attempted to add Enter a unique domain ID accepted.

  • Page 209

    Messages Table 29: HAFM application messages (Continued) Message Description Action The maximum number The number of managed Delete an existing product of products has already HA Fabric Directors and before adding a new been configured. Edge Switches (48) that product. can be defined to the HAFM application was...

  • Page 210

    Messages Table 29: HAFM application messages (Continued) Message Description Action The maximum number The maximum number of Delete an existing zone of zones per zone set zones that can be before adding a new zone has already been defined in a zone set was to the zone set.

  • Page 211

    Messages Table 29: HAFM application messages (Continued) Message Description Action This switch is currently A user attempted to Remove the director or part of this fabric and remove a Director or switch from the fabric by cannot be removed from Edge Switch from the setting the product offline the Fabric Membership...

  • Page 212

    Messages Table 29: HAFM application messages (Continued) Message Description Action You must define at least At least one e-mail Define an e-mail address one E-mail address. address must be defined at the Configure E-Mail and configured for e-mail dialog box. to be activated.

  • Page 213: Element Manager Messages

    Messages Element Manager Messages This section lists Edge Switch 2/24 Element Manager application information and error messages in alphabetical order. Table 30: Element Manager Messages Edge Switch 2/24 Message Description Action Activating this Confirmation to activate Click Yes to confirm configuration will a new address activating the new address...

  • Page 214

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Cannot disable Switch User attempted to You must either disable Binding while Enterprise disable switch binding Enterprise Fabric Mode Fabric Mode is active through the Switch using the Enterprise Fabric and the switch is Online.

  • Page 215

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Cannot enable Open Enterprise Fabric mode Perform either of the Trunking while is active and the switch following steps: Enterprise Fabric Mode is online and user is Disable Enterprise is active and the switch is attempting to enable...

  • Page 216

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Cannot retrieve Diagnostics results Retry the operation later. If diagnostics results. cannot be retrieved. The the condition persists, link is down or busy. contact support personnel. Cannot retrieve Information for the port Retry the operation later.

  • Page 217

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Cannot save SNMP SNMP configuration Retry the operation later. If configuration. cannot be saved. The the condition persists, link is down or busy. contact support personnel. Cannot set all ports to 1 Displays if you try to set Replace ports that do not Gb/sec due to port...

  • Page 218

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Cannot start data Data collection cannot Retry the operation later. If collection. be started. The link is the condition persists, down or busy. contact support personnel. Cannot start firmware CTP synchronization is Wait for the CTP install while CTP...

  • Page 219

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Could not write firmware Firmware could not be Try again. If problem to flash. written to flash memory. persists, contact support personnel. CUP name and port Within the address Make sure all names are name are identical.

  • Page 220

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Duplicate community Duplicate community Verify community names names require identical names exist that have and whether a community write authorizations. conflicting or different name is duplicated with write authorizations.

  • Page 221

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Field has exceeded The maximum number of Enter the information using maximum number of data entry characters the prescribed number of characters. allowed in the field was characters.

  • Page 222

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Installing this feature If the Edge Switch is Select Yes to install the key, while online, will online, installing the new feature key or No to not cause an IPL operation feature key will cause an install.

  • Page 223

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Invalid port number. Port number must be Enter a port number within Valid ports are (0–23). within the range of ports the correct range. for the specific switch model.

  • Page 224

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Invalid value for Value for R_A_TOV Enter a value from 10 to R_A_TOV. must be an integer from 1200. 10 through 1200. Measured in tenths of a second.

  • Page 225

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action No file was selected. Action requires you to Select a file. select a file No firmware version file A file was not selected in Click a firmware version in was selected.

  • Page 226

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Performing this action Warning that occurs Verify that you want to will overwrite the when configuring the overwrite the current date date/time on the switch. date and time through or time.

  • Page 227

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action R_A_TOV must be R_A_TOV must be Change one of the values greater than E_D_TOV. greater than E_D_TOV. so that R_A_TOV is greater than E_D_TOV. Resource is unavailable. The specified operation Verify that the HAFM cannot be performed...

  • Page 228

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action Switch Binding was The device WWNs were Verify that the security level removed from attached removed from the Switch for each device is as devices that are also Membership List required by reviewing the participating in Port...

  • Page 229

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action The firmware version Firmware version N/A. An informational already exists. already exists in the message. database. The HAFM appliance is The HAFM appliance Retry the operation later. If busy processing a could not process the the condition persists,...

  • Page 230

    Messages Table 30: Element Manager Messages (Continued) Edge Switch 2/24 Message Description Action This feature key does not The feature set currently Set the Edge Switch offline include all of the features installed for this system through the Set Online currently installed and contains features that State dialog box, then...

  • Page 231: Event Codes

    Event Codes This appendix lists all three-digit HP StorageWorks Edge Switch 2/24 event codes and provides detailed information about each code. Event codes are listed in numerical order and in tabular format. An event is an occurrence (state change, problem detection, or problem correction) that requires user attention or that should be reported to a system administrator or service representative.

  • Page 232

    Event Codes Events can be recorded in the switch Event Logs at the HAFM appliance, at a remote workstation if E-mail and call-home features are enabled, or at a simple network management protocol (SNMP) workstation. An event may also illuminate the system error (ERR) light-emitting diode (LED) on the front panel. In addition to numerical event codes, the tables in this appendix also provide the following information about each code: Message–a brief text string that describes the event.

  • Page 233: System Events (000 Through 199)

    Fabric logout of all attached devices. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event. Distribution:...

  • Page 234

    Management Server. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event. Distribution:...

  • Page 235

    Action: Management Server internal error: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Asynchronous status report activation: No action required. Mode register update: No action required. Event Data: Supplementary data consists of reporting tasks of type eMST_SB2, with component_id eMSCID_SB2_CHPGM.

  • Page 236

    CRC validation. All Fabric Controller databases are initialized to an empty state, resulting in a momentary loss of interswitch communication capability. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event. Distribution:...

  • Page 237

    Event Codes Table 38: Event Code 063 Message: Remote switch has too many ISLs. Severity: Major. Explanation: The switch indicated in the event data (Domain ID) has too many ISLs attached to it. That switch is unreachable from this switch. Action: Reduce the ISLs on the indicated fabric element to a number within the limits specified.

  • Page 238

    Disconnect the E_Port link, reconnect the link, and initial program load (IPL) the switch. If the condition persists, perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. 5 = No principal switch. No Director or Edge Switch in the fabric can become the principal switch.

  • Page 239

    Event Codes Table 39: Event Code 070 (Continued) Event Code: 070 (continued) Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 40: Event Code 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other fabric elements (Director or Edge Switch).

  • Page 240

    E_Port (at the operational switch) times out and segments if the attached device does not respond. Check the status of the attached Director or Edge Switch. If the condition persists, perform the data collection procedure (at the attached device) and return the backup disk to Hewlett-Packard support personnel. Distribution: Switch...

  • Page 241

    Event data is intended for engineering evaluation. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: Byte 0 = error reason code for engineering evaluation. Bytes 4–9 = port numbers for which problems were detected.

  • Page 242

    Event Codes Table 44: Event Code 080 Message: Unauthorized world-wide name. Severity: Informational. Explanation: The world-wide name of the device or switch plugged in the indicated port is not authorized for that port. Action: Change the port binding definition or plug the correct device or switch into this port.

  • Page 243

    Event Codes Table 45: Event Code 081 (Continued) Event Data: The first byte of event data (byte 0) specifies the port number. The fifth byte (byte 4) specifies the isolation reason as follows: 1 = Unknown–Isolation reason is unknown, but probably caused by failure of a device attached to the switch through an E_Port connection.

  • Page 244

    Event Codes Table 45: Event Code 081 (Continued) B = Unresponsive node–The attached node did not respond, resulting in a G_Port ELP timeout. Check the status of the attached device and clean the link’s fiber-optic components (cable and connectors). If the problem persists, contact support personnel to report the problem.

  • Page 245

    No action is required for an isolated event. If this event persists, perform a data HAFM collection for this switch using the application. Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with the event. Distribution:...

  • Page 246

    Event Codes Table 48: Event Code 140 Message: Congestion detected on an ISL. Severity: Informational. Explanatio Open Trunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.

  • Page 247

    Event Codes Table 50: Event Code 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation Open Trunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion.

  • Page 248

    Event Codes Table 52: Event Code 150 Message: Zone merge failure. Severity: Informational. Explanation: During ISL initialization, the zone merge process failed. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame. This event code always precedes a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element in response to a zone merge frame.

  • Page 249

    Event Codes Table 52: Event Code 150 (Continued) Event Code: 150 (continued) Event Data Bytes 12–15 of the event data specify error codes as follows: (continued): 01 = Completion fail. 03 = Zone merge error–too many zones. 04 = Zone merge error–incompatible zones. 05 = Zone merge error–too long if reason = 0A.

  • Page 250

    Event Codes Table 53: Event Code 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures.

  • Page 251: Power Supply Events (200 Through 299)

    If the AC voltage does not recover (indicated by event code 203), replace the failed power supply. Perform the data collection procedure and return the backup disk and failed power supply to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.

  • Page 252

    Event Codes Table 56: Event Code 202 Message: Power supply thermal failure. Severity: Major. Explanation: The thermal sensor associated with a power supply indicates an overheat condition that shut down the power supply. The second power supply assumes the full operating load for the switch.

  • Page 253

    Event Codes Table 58: Event Code 204 (Continued) Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Edge Switch 2/24 Service Manual...

  • Page 254

    Event Codes Table 59: Event Code 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the Switch was powered on and operational. The second power supply assumes the full operating load for the switch. Action: No action required or install an operational power supply.

  • Page 255

    Event Codes Table 61: Event Code 208 (Continued) Event Data: No supplementary data included with this event. Distribution: Switch HAFM Appliance Host System Event Log E-Mail Call Sense Link Event Log Error LED Home Info Incident Edge Switch 2/24 Service Manual...

  • Page 256: Fan Module Events (300 Through 399)

    Event Codes Fan Module Events (300 through 399) Table 62: Event Code 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan (out of six) failed or is rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly associated with the failed fan.

  • Page 257

    Event Codes Table 64: Event Code 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly (or assemblies) associated with the failed fans.

  • Page 258

    Event Codes Table 66: Event Code 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fan is operational. The amber LED illuminates at the rear of both power supply assemblies the fans.

  • Page 259

    Event Codes Table 68: Event Code 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan (out of six) recovered or the associated power supply assembly was replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number.

  • Page 260

    Event Codes Table 70: Event Code 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans (out of six) recovered or the associated power supply assembly (or assemblies) were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers.

  • Page 261

    Event Codes Table 72: Event Code 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans (out of six) recovered or both power supply assemblies were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers (0 through 5 inclusive).

  • Page 262: Ctp Card Events (400 Through 499)

    If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the power supply assembly. Perform the data collection procedure and return the backup disk and faulty FRU to Hewlett-Packard support personnel.

  • Page 263

    The switch performs a software reset, during which all attached Fibre Channel devices are momentarily disrupted, log out, and log back in. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Event Data: Bytes 0 through 3 = fault identifier, least significant byte first. Distribution:...

  • Page 264

    Event Codes Table 78: Event Code 421 Message: Firmware download complete. Severity: Informational. Explanation: A switch firmware version was downloaded from the HAFM Appliance or Embedded Web Server. The event data indicates the firmware version in hexadecimal format xx.yy.zz bbbb, where xx is the release level, yy is the maintenance level, zz is the interim release level, and bbbb is the build ID.

  • Page 265

    Event Codes Table 80: Event Code 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanatio When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded.

  • Page 266

    Event Codes Table 81: Event Code 430 (Continued) Distribution: Switch HAFM Appliance Host System Event Log E-Mail Call Sense Link Event Log Error LED Home Info Incident Table 82: Event Code 431 Message: Excessive Ethernet receive errors. Severity: Informational. Explanation: Receive error counters for the CTP card Ethernet adapter (sum of all counters) exceeded a threshold.

  • Page 267

    Event Codes Table 83: Event Code 432 Message: Ethernet adapter reset. Severity: Minor. Explanation: The CTP card Ethernet adapter was reset in response to an internally detected error. A card failure is not indicated. The switch-to-HAFM appliance connection terminates, but automatically recovers after the reset. Action: Perform the data collection procedure and return the backup disk to HP support personnel.

  • Page 268

    Event Codes Table 85: Event Code 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal CTP error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 through 7 = elapsed millisecond tick count.

  • Page 269

    Event Codes Table 86: Event Code 442 (Continued) Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 87: Event Code 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch.

  • Page 270

    Event Codes Table 88: Event Code 453 Message: New feature key installed. Severity: Informational. Explanation: This event occurs when a new feature key is installed from the HAFM appliance or EWS interface. The switch performs an IPL when the feature key is enabled. Event data indicates which feature or features are installed.

  • Page 271: Port Events (500 Through 599)

    Other ports remain operational if their LEDs are extinguished. Action: Perform the data collection procedure and return the backup disk to Hewlett-Packard support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: Byte 0 = port number (00 through 23).

  • Page 272

    Event Codes Table 91: Event Code 507 Message: Loopback diagnostics port failure. Severity: Informational. Explanation: A loopback diagnostic test detected a Fibre Channel port failure. Action: No action required. An event code 506 is generated if this diagnostic failure results in a hard port failure.

  • Page 273

    Event Codes Table 92: Event Code 508 (Continued) Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 93: Event Code 510 Message: SFP optical transceiver hot-insertion initiated. Severity: Informational. Explanation: Installation of a small form factor pluggable (SFP) optical transceiver was initiated with the switch powered on and operational.

  • Page 274

    Event Codes Table 95: Event Code 513 Message: SFP optical transceiver hot-removal completed. Severity: Informational. Explanation: An SFP optical transceiver was removed while the switch was powered on and operational. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Bytes 4 through 7 = elapsed millisecond tick count.

  • Page 275

    Event Codes Table 97: Event Code 523 Message: FL_Port open request failed. Severity: Informational. Explanation: When the indicated FL_Port attempted to open a loop device, the port open (OPN) sequence was returned. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Byte 1 = arbitrated loop physical address (AL_PA) of the device transmitting the OPN sequence.

  • Page 276

    Event Codes Table 99: Event Code 525 (Continued) Event Data: Byte 0 = port number (00 through 23). Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 100: Event Code 581 Message: Implicit incident.

  • Page 277

    Event Codes Table 101: Event Code 582 Message: Bit error threshold exceeded. Severity: Major. Explanation: An attached OSI server determined the number of code violation errors recognized exceeded the bit error threshold. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 278

    Event Codes Table 103: Event Code 584 Message: Not operational primitive sequence received. Severity: Major. Explanation: An attached OSI server received a not-operational primitive sequence (NOS). Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 279

    Event Codes Table 105: Event Code 586 Message: Invalid primitive sequence received for current link state. Severity: Major. Explanation: An attached OSI server recognized either a link reset (LR) or a link-reset response (LRR) sequence while in the wait-for-online sequence (OLS) state. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 280: Thermal Events (800 Through 899)

    The thermal sensor associated with a CTP card indicates the warm temperature threshold was reached or exceeded. Action: Replace the failed switch. Perform the data collection procedure and return the backup disk and faulty switch to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event. Distribution:...

  • Page 281

    Event Codes Table 108: Event Code 812 Message: CTP card shutdown due to thermal violation. Severity: Major. Explanation: A CTP failed and was powered off because of excessive heat. This event follows an indication that the hot temperature threshold was reached or exceeded (event code 811).

  • Page 282

    Event Codes Edge Switch 2/24 Service Manual...

  • Page 283

    index director ports audience port list view authorized reseller, HP document conventions prerequisites bandwidth of ports related documentation blocking a port DRAM call-home notification E_Port information, use of description configuration changes, audit log segmented configuration data e_port segmentation backing up reasons for managing electrostatic discharge (ESD)

  • Page 284

    Index power supply events components, cleaning system events protective plug thermal events wrap plug events FICON exporting fibre channel viewing port address, swapping exporting port channel wrapping, enabling and events disabling external loopback tests FICON management style channel wrap tests fibre channel port address, swapping F_Port...

  • Page 285

    Index RRPs See LAN SFP transceivers localhost, HAFM appliance name full-volatility feature logs description exporting list of viewing loopback tests gateway address port, external default 25, port, internal getting help maintenance HAFM approach messages event codes HAFM appliance maintenance analysis procedures name MAP 0000 - Start MAP HAFM application...

  • Page 286

    Index e_port segmentation power supply reasons for fault isolation removal replacement power supply events, event codes tables null modem cable prerequisites preventive maintenance, cleaning fiber-optic components offline, setting switch procedures online, setting switch fault isolation product manager logs, list of part numbers protective plug, fiber-optic parts...

  • Page 287

    Index Sphereon 4500 Switch tools, supplied with switch maintenance analysis procedures transmission distance statistical information, performance view subnet mask default 25, unblocking a port swapping ports switch description verify event codes power supply replacement FRUs, front accessible SFP transceiver replacement FRUs, rear accessible 208, versions illustrated parts breakdown...

  • Page 288

    Index Edge Switch 2/24 Service Manual...

This manual also for:

Storageworks edge switch 2/32

Comments to this Manuals

Symbols: 0
Latest comments: