Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing and configuring the external Web server

Overview

If you are using Web communications in your contact center, you can use the
Sample Customer Interface (CI) Web site implementation to assist you to
develop web pages for your corporate Web site. The Web services architecture is
a platform-independent interface that can be accessed by customers from both
Microsoft .NET and Java applications. Customer Web sites or third-party
applications use the open interface for integration with the Nortel Contact Center
Multimedia system.
You can install the sample Web CI interface on a development server to create
your own corporate Web site, and then copy your corporate Web site to the
production server.
ATTENTION
In development, you can access the Web services from either ASP.NET or JSP
Web applications.
For developers who want to integrate with the Nortel Contact Center Multimedia
system using Web services, the following items are available on the Nortel
Developer Partner Program Web site:
Web Service documentation including an API reference in HTML format
An installation package for the Sample Customer Interface Web site.
You can use the sample implementation as a reference to assist you with
development of a live customer Web site.
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You must configure and install the Web server software on
the server where you develop your Web interface: not on a
server that is for production, nor the server where your
Contact Center Multimedia software and database is
installed.
Contact Center Multimedia/Outbound
Standard 7.16