Allow Vdn Override - Avaya Communication Manager Administrator's Manual

Acceptable Service Level (sec)
Only appears when, on the System-Parameters Customer-Options screen, the BCMS/
VuStats Service Level field is y and the Measured field is internal or both.
Valid entries
0 to 9999
seconds

Allow VDN Override

This field appears if the Meet-me Conferencing field is n. This entry affects the operation of an
agent's display and certain options/data assigned to the VDN when a call is routed through
several VDNs.
For Expert Agent Selection (EAS), if this field is y on the original VDN, the Skills of the new
VDN will be used. If this field is n on the original VDN, the Skills of the original VDN will be used.
For Best Service Routing (BSR), if this field is y on the original VDN, the BSR Application and
Available Agent Strategy of the new VDN will be used. If this field is n on the original VDN, the
BSR Application and Available Agent Strategy of the original VDN will be used.
Valid entries
y
n
Usage
Enter the number of seconds within which calls to
this VDN should be answered. This will allow
BCMS to print out a percentage of calls that were
answered within the specified time.
Usage
The name of the VDN appearing on the terminating
display depends on the administration and chaining of
the subsequent VDNs and the AUDIX mail for the last
VDN is accessed.
The name of this VDN appears on the agent's display
and the VDN's AUDIX mail is accessed. If any
subsequent VDNs are used to process this call, their
names will not appear on the terminating display and
the AUDIX mail for the original VDN is accessed.
Vector Directory Number
Issue 1 June 2005 1629