Auerswald COMpact 5000 Operation Manual
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Auerswald COMpact 5000 Operation Manual

Auerswald COMpact 5000 Operation Manual

Pbx for analogue/isdn/internet telephony
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Operation Guide
Installation, Operation and Configuration
PBX for Analogue/ISDN/Internet Telephony
COMpact 5000
COMpact 5000R

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Summary of Contents for Auerswald COMpact 5000

  • Page 1 Operation Guide Installation, Operation and Configuration PBX for Analogue/ISDN/Internet Telephony COMpact 5000 COMpact 5000R...

  • Page 2: Table Of Contents

    Preparation (COMpact 5000) ....................62 Opening the Casing ......................62 Wall-Mounting the PBX...................... 63 Connecting the Earthing ....................64 Updating or Upgrading the PBX ..................66 Closing the Casing ......................68 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 3 Commissioning Analogue End Devices................108 Commissioning Standard ISDN End Devices ..............108 Commissioning ISDN System Telephones ..............109 Commissioning Standard VoIP End Devices ..............109 Commissioning VoIP System Telephones ............... 110 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 4 Initiating Reservation of Exchange Line on Busy ............149 Initiating Internal Callback on No Response..............150 Initiating External Callback on No Response ..............151 Initiating Priority Call for Do-Not-Disturb................152 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 5 Initiating Conference Calls....................164 Options during a Conference Call ................... 164 Initiating Toggling between Conversations during a Conference Call ......165 Connecting Both Conference Call Partners..............166 Ending Conference Call....................166 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 6 Entering the LDAP Server's User Name................203 Entering the LDAP Server's Password ................203 Setting Contact Groups for Export to the LDAP Server........... 204 Entering Passwords for Exported Contact Groups ............204 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 7 Saving, Recording, Listening to, and Deleting Announcements for Voice Mailboxes..248 Switching Readiness of a Voice Mailbox Depending on the Configuration On/Off..252 Configuring Call Acceptance (Standard Behaviour) for Voice Mailboxes ......253 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 8 Searching for a Fax ......................294 Restoring Fax Box ......................295 MWI ............................298 RSS Feed..........................299 Switching RSS Feed Initiation On/Off................299 Subscribing to an RSS Feed ................... 300 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 9 The Call Through Process ....................335 Configuring Call Through....................335 Switching LCR for Call Through Calls On/Off..............336 Configuring the Maximum Duration for External Call Through Calls ....... 336 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 10 Function Areas of the Hotel Function ................362 Configuring the Hotel Function ..................363 Selecting Reception Telephones ..................364 Selecting Room Telephones .................... 365 Switching the Print Option On/Off..................366 Configuring the Print Quality.................... 367 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 11 Creating Switching Times for Switching the Configuration ..........399 Copying Switching Times ....................400 Permanent Configuration....................401 Switching Permanent Configuration On/Off for Call Forwarding ........401 Overview of the Configured Switching Times ..............402 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 12 Switching the Online Name Search On/Off ..............427 Creating Default Service Providers Automatically ............428 Importing Service Providers .................... 429 Downloading Provider Data from the Auerswald Update Server........429 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 13 Switching Room Monitoring On/Off ................. 453 Performing Room Monitoring................... 454 Relays (Actuators)........................ 455 Relay Operating Modes ....................455 Creating an IP Switch Relay .................... 458 Creating a Relay ......................459 Identification Number....................... 460 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 14 Overview of the Status of Call Forwarding for Subscribers and Groups......488 Switching Call Forwarding for Groups On/Off..............488 Switching Group Call Forwarding Only for External Calls On/Off........490 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 15 Entering the SIP Password of the Door Terminal ............521 Creating a Door Call and Assigning it to the Door Terminal ..........521 Configuring a Ringtone for the Door Call................. 523 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 16 Settings for Wake-Up Functions ..................551 Creating Switching Times for Switching the Wake-up Announcement ......553 Overview Wake-Up Times ....................554 Central Caller List......................... 555 Switching Central Caller List On/Off ................555 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 17 Function Overview for Subscriber Properties ..............583 Monitoring Status Internal Subscriber................584 Managing Unassigned Telephones ................. 587 Creating Groups ......................587 Assigning Group Members to a Group ................588 Group Overview....................... 589 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 18 Profiles ..........................658 Subscriber Properties via Subscriber Profiles ..............658 Group Properties via Group Profiles................659 Creating Profiles ......................659 Assigning Profiles ......................660 Function Overview ......................661 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 19 Importing a Language File ....................682 Assigning a Language File ....................683 System messages ........................ 684 Monitoring System Messages ..................685 System Message Settings ....................686 GSM Gateway ........................689 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 20 Configuring Administrator Access ................... 722 Configuring Sub-Administrator Access ................724 Configuring User PINs and Passwords ................726 Changing the PIN ......................727 Switching Authorisation for Controlling the PBX On/Off ..........728 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 21 Configuring the Maximum Duration of Transferred Calls (External to External)....737 PBX, Dealer and Operator Data................... 738 Configuring the Country....................738 Entering PBX Name and Description ................738 Entering Dealer Data ....................... 739 Entering Operator Data....................739 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 22 Configuring ISDN System Telephones Remotely via the External S Port on the PBX (Externally) ......................770 Remote Configuration Settings..................772 Configuring the Configuration Port for System Telephones..........774 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 23 Selecting the Logging Type of Connection Data.............. 799 Recording the D-Channel Protocol .................. 800 Configuring the Syslog Server ..................801 Downloading Service Data ....................801 Logging the Network Data Stream................... 802 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 24 N ............................811 O ............................812 P ............................812 R ............................813 S ............................814 T ............................816 U ............................816 V ............................817 W ............................. 818 Abbreviations........................819 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 25 Emergency Call Announcement................... 853 Call Parking .......................... 854 Multi-Path Call Forwarding ....................855 Pick-up ..........................857 PIN ............................858 Private (Personalised) Exchange Line Access..............859 Project Assignment ......................860 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 26 Call Restrictor (Incoming)..................... 879 Announcement before Answering ..................880 Door Functions ........................881 Voice Mailbox ........................882 Music on Hold and Announcement ..................890 Wake-up Functions ......................891 Index ............................ 893 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 27: Important Information

    Using Different Telephone Types (page 46) – Technical Data (page 48) – Minimum Requirements PC (page 52) – Copyright and Trademarks (page 53) – Environmental Notice (page 54) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 28: Used Symbols And Signal Words

    Warns of material damage. Important: Indicates possible application errors and conditions which could, for example, cause function limitations or malfunctions during operation. Note: Marks complementary hints and notes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 29: Safety Information

    • Only operate the device when the casing is closed. • Only operate the device when it is mounted on a wall (COMpact 5000) or securely fastened in a 19" rack (COMpact 5000R). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 30 PBX. • Note the threshold values indicated in the technical data for voltage, electricity, performance ambient temperature, and moisture. • Never cover the vent slots of the casing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 31 • You will find more information about protecting the system from misuse on the Internet pages on the pages of the German Federal Office for Information Security (see www.bsi.bund.de, with search term TK-Anlagen), and in this document. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 32: Proper Use

    The COMpact 5000 is a PBX with a plastic casing available for wall mounting. The COMpact 5000R is a PBX with a 19" casing available for installation in a 19" rack.

  • Page 33: Product Details

    Note: After a firmware update you usually require a new version of the instructions. You will find up-to-date instructions on the Internet (see www.auerswald.de/service). Basic Assembly and Extensions COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 34 • 18000 call data records • Project-related calls (project numbers) • Call Through calls (Call Through for all lines) • LAN-TAPI for 4 subscribers • Soft-LCR for all subscribers COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 35 Modules for retrofitting with an S port are not available for this PBX. Software Extensions In the Auerswald Upgrade-Center, you can extend the PBX with the following functions/ resources against a fee: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 36 The Phonebook Gigaset is available only in connection with a COMfortel DECT IP1040 Base. Maximum Extension The PBX can be operated with up to 32 internal subscriber connections (analogue, VoIP, and ISDN). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 37 • Relays/actuators (as part of IP switch relays, a/b Audioboxes, a/b and IP door terminals): 24 Note: The PBX can be operated with 8 additional relays, if these relays are configured only with the operating modes speaking, second ringer and slave relay. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 38 Germany is the original factory setting. Furthermore, it is possible to connect to an analogue GSM gateway. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 39 • IP DECT single- and multi-cell servers COMfortel WS-400 IP and COMfortel WS-650 IP for COMfortel M-100 and COMfortel M-200 DECT handsets • Standard VoIP telephones (SIP), e. g. COMfortel 1200 IP) • Soft phones (SIP) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 40 • COMfortel 3200/3500 system telephones • COMfortel VoIP 2500 AB system telephones • COMfortel 1200/1400 system telephones • COMfortel 1600/2600 system telephones • COMfortel 1100/1500/2500/2500 AB system telephones • ISDN telephones COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 41 In order to ensure that the full scope of functions is available, you should connect only 1 telephone per port. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 42 Important: Devices using pulse dialling cannot use the full range of features of the PBX, for example, transfer a call. Devices using dual-tone multi-frequency dialling must be equipped with a flash key (also referred to as signal key R). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 43 See Ethernet port and internal analogue port. Relay/Actuator The PBX can only be extended with relays/actuators by connecting the corresponding acces- sories. See Ethernet port and internal analogue port. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 44: Installation

    Accessories and service parts can be bought at specialised stores or in the Internet shop distriCOM (see www.districom.de). Delivery is provided only in Germany and for specialised dealers also to Austria. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 45: Configuration And Administration

    Note: Telephony has always the highest priority in a PBX system, even under heavy load conditions. Under heavy traffic it might happen that some of the web pages of the configuration manager are not responding as fast as usual. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 46: Using Different Telephone Types

    To be able to operate your ISDN telephone, you have to make yourself acquainted with its functions. To do this, read the manual for the telephone (see www.auerswald.de). It is vital to know which key (e.g. hold or R key) or menu you have to use to initiate a query call. To use some functions, you have to rely completely on the menus/keys of the telephone (see notes).
  • Page 47 Since this key is required for numerous functions, as well as for all settings (programming), using the pound key for these actions is not possible on most standard VoIP telephones. For more information on this, read the manual for the telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 48: Technical Data

    2 ISDN ports with 2 RJ-45 sockets each, optionally switchable as an external S port, internal S port and internal U port (jumper) Connection Options on the COMpact 2FXO Module Analogue external 2 external analogue ports COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 49 Range Screened cable: up to 600 m; unscreened cable: up to 1000 m Supply voltage 40 V + 5 % / -15 % Feeder Max. 4 W COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 50 More than 1 end device per internal VoIP channel (overcom- mitment) USB Host for a Printer Connection and Data Storage Device Connection unit USB A socket Interface USB (high speed, V2.0) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 51 COMpact 5000R: closed 19‘‘ plug-in module, 2 HE, IP 20 rating, ABS plastic, ABS/PC plastic, aluminium natural Dimensions Basic unit COMpact 5000: 334 mm x 331 mm x 94.5 mm (W x H x D) Basic unit COMpact 5000R: 325 mm x 88 mm x 240 mm...

  • Page 52: Minimum Requirements Pc

    1280 x 1024 (16 Bit) Browser for the configuration Mozilla Firefox, Google Chrome (current version) (recommended) Note: In case of graphics problems, disable the hardware acceleration in your browser. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 53: Copyright And Trademarks

    Dissemination and reproduction of this instruction, as well as the further processing and spread of the content, even in parts, is only permitted with our explicit permission. Infringements will lead to claims for damages. All rights reserved. © Auerswald GmbH & Co. KG, 38162 Cremlingen, 2016 Microsoft, Windows and Windows Server are trademarks of Microsoft Corporation registered in the USA and/or other countries.

  • Page 54: Environmental Notice

    Repair Auerswald PBXs have been designed for a long service life. If a part still fails, defective modules (e. g. printed circuit boards) can be repaired. The availability of spare parts for this PBX will be ensured for at least five years after production has been stopped.

  • Page 55: Installation And Commissioning

    Analogue End Devices (page 85) – ISDN End Devices (page 89) – VoIP End Devices (page 101) – Printers and Data Storage Devices (page 103) – Commissioning (page 105) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 56: Preparation (Modules)

    Base Circuit Board Overview The following table shows the slots on the base circuitboard of the COMpact 5000/R. Explanation of column headers: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 57: Compact Cpu Module Overview

    RJ-45 socket (Ethernet port) for connection to a PC or a network USB socket for connection of storage media or a single external printer K Connector for attachment to the base circuit board COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 58: Compact 2Fxo Module Overview

    B Two RJ-45 sockets for the direct connection of analogue exchange lines to the two external analogue ports C Connector for attachment to the base circuit board The pin assignment of the RJ-45 sockets is shown in the following. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 59: Compact 4Fxs Module Overview

    B Four RJ-45 sockets for the direct connection of analogue end devices to the four internal analogue ports C Connector for attachment to the base circuit board The pin assignment of the RJ-45 sockets is shown in the following. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 60: Compact 2Bri Module Overview

    D DIP switches to switch the terminators on and off separately for each port E Connector for attachment to the base circuit board The pin assignment of the RJ-45 sockets is shown in the following. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 61: Compact 4Dsp Module Overview

    The COMpact 4DSP module does not have any interfaces to the outside and is connected to the CPU by attaching it onto the base circuit board. The COMpact 4DSP module must always be inserted in the slot on the far right (4). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 62: Preparation (Compact 5000)

    1. Unlatch both locks simultaneously by compressing each with thumb and index finger. 2. Lift the cover and remove it completely from the casing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 63: Wall-Mounting The Pbx

    – Wall socket or NT provided by the network provider; if the wall socket/NT is relatively far away from the PBX, permanent cabling must first be laid between the devices COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 64: Connecting The Earthing

    4. Mount the PBX on the screws, then slide the PBX on the wall downwards until the screws hit the stopper. 5. Secure the PBX by tightening the third screw. Connecting the Earthing Requirements: • Tools and material: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 65 1. Connect the connecting cable to the potential compensation bar of the house instal- lation or the protective earth conductor. 2. Insert the connecting cable into the casing and connect it to the earth terminal. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 66: Updating Or Upgrading The Pbx

    • Discharge electrostatic charges from yourself before touching the circuit boards with your hands or any tools. To do this, touch a (preferably earthed) metal object, such as the PBX's earthing terminal or a computer case. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 67 2. Press the module upward until the board lock clicks into place. Removing a Module 1. Unlatch the board lock, for example with your right thumb. 2. Remove the module by pulling it downward with your other hand. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 68: Closing The Casing

    1. Place the upper edge of the cover onto the top of the casing. 2. Press the lower edge of the cover against the casing until it clicks into place. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 69 Installation and Commissioning Preparation (COMpact 5000) Closing the Casing COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 70: Preparation (Compact 5000R)

    • Make sure that heat produced by the device can be adequately vented into the environment. Do not install the system in a cabinet without adequate air circulation. • Never cover the air vents of the casing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 71: Connecting The Earthing

    • Only a fixed installation is allowed for the connection of the earthing terminal of the PBX to the potential compensation bar of the house instal- lation or the protective earth conductor. Plug connections are not allowed. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 72 2. Guide the connecting cable to the rear side of the casing. 3. Join the grommet to the connecting cable and attach it to the earthing terminal. A Earth wire with grommet COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 73: Opening The Casing

    1. Loosen the four screws which hold the front panel. 2. Lift the front panel off the casing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 74: Updating Or Upgrading The Pbx

    1. Slide the module into the board guides with the component side pointing to the left. 2. Press the module backward until the board lock clicks into place. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 75 A Board guides B Board lock Removing a Module 1. Unlatch the board lock, for example with your right thumb. 2. Remove the module with your other hand. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 76: Closing The Casing

    2. Place the front panel onto the casing. 3. Secure the front panel with its four screws. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 77: Network Provider

    The COMpact 5000 series offers the combination of various public networks: • Analogue connection and VoIP • ISDN connection and VoIP • VoIP, analogue and ISDN connection The diagrams give examples of how to set up connections: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 78: Connecting The Analogue Connection Directly To The External Analogue Port

    Connecting the Analogue Connection Directly to the External Analogue Port Connecting the Analogue Connection Directly to the External Analogue Port Requirements: • Inserted COMpact 2FXO module • Minimal distance between socket and PBX COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 79: Installing Cable Between External Analogue Port And Analogue Connection

    0.6 mm: approximately 800 m ) • Installation cable (for example, J Y (St) Y 2 x 2 x 0.6) with the following characteristics: – 4-core COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 80: Connecting An Isdn Connection (Ntba) Directly To The External S Port

    • Terminators at both ends of the connection – in the NTBA and in the PBX on the external port in question – set to „Enabled“. • Minimal distance between the devices COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 81: Installing Cable Between The External S Port And Isdn (Ntba)

    PBX. • Hire a qualified electrician to lay the cables within the building. 1. Attach the wires to the four terminal clamps in the NTBA. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 82: Connecting The Ethernet Port With The Internet/Lan

    LAN of 10 Mbps is sufficient under certain circumstances. For VoIP data communication in combination with the transmission of large amounts of data (e. g. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 83 2. Proceed as follows: • COMpact 5000: Open the casing and insert the other end of the patch cable into the Ethernet socket on the CPU module of the PBX.
  • Page 84 Network Provider Connecting the Ethernet Port with the Internet/LAN Further steps: • Configure the necessary network settings on the router and/or on the PBX at the end of commissioning. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 85: Analogue End Devices

    • COMpact 5000: Pull out the power plug of the PBX before instructing a qualified electrician to open the casing to install the expansion module or perform switching or connecting services.

  • Page 86: Installing Cables And Wall Sockets At The Internal A/B Port

    RJ-45/TAE adapter is required. Important: For a structured cable installation on the COMpact 5000R, the line length of all applicable end devices must be taken into account. 1. Lay the line. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 87 1 Simple TAE wall socket with coding F 2 Triple TAE wall socket with coding N + F + N 3 Triple TAE wall socket with coding N + F/F COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 88 N. • To finish commissioning, you need to set up an internal number for the end device in the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 89: Isdn End Devices

    • COMpact 5000: Pull out the power plug of the PBX before instructing a qualified electrician to open the casing to install the expansion module or perform switching or connecting services.

  • Page 90: Available Bus Variants For The Installation Of An Internal S Bus

    It supports cable lengths of up to 150 m. The terminators have to be switched on at the internal S port. See the following figure. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 91 35 m. The first 465 m remain free. The terminators at the internal S port have to be switched on. See the following figure. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 92: Connecting The Cable And The Wall Sockets To The Internal S Port (Internal S Bus)

    Connecting the Cable and the Wall Sockets to the Internal S Port (Internal S Bus) Requirements: • Cover panel is removed • Inserted COMpact 2BRI module • Enabled operating mode “S internal” on the S port in question COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 93 – Maximum 1000 m and one wall socket for PTP wiring. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 94 The figure below shows the wiring of the terminal clamps with different wall sockets (IAE and UAE8) in a diagram, as well as the position of the terminators in the last wall socket. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 95 • Connect the end devices to the wall sockets. • To finish commissioning, you need to set up an internal number for the end device in the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 96: Connecting Isdn End Devices Directly To The Internal U P0 Port

    Connect the end devices to the U adapter. Further steps: • To finish commissioning, you need to set up an internal number for the end device in the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 97 – Maximum 600 m for a screened cable with a pair diameter of 0.6 mm – Maximum 1000 m for an unscreened cable with a pair diameter of 0.6 mm COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 98: Connecting The Cable And The Wall Sockets To The Internal U P0 Port

    • Connect the U adapter, if necessary. • U adapter: Connect the two screw terminals on the back of the U adapter to the terminal clamps of the internal U port. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 99 Installation and Commissioning ISDN End Devices Connecting the Cable and the Wall Sockets to the Internal U Port COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 100 • Connect the end devices to the wall sockets or to the sockets of the U adapter. • To finish commissioning, you need to set up an internal number for the end device in the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 101: Voip End Devices

    This section describes the connection of different VoIP end devices to the Ethernet port. The COMpact 5000 has four VoIP channels for internal IP telephony by default (CPU module) and can be extended to eight VoIP channels by insertion of a COMpact 4DSP module. By means of an activation in the Upgrade-Center (for a fee), the PBX can be extended by another set of eight VoIP channels to a total of 16 VoIP channels (see chapter Important Information >...
  • Page 102 3. Insert one end of the second patch cable into an output socket on the switch or into an existing network outlet. 4. Proceed as follows: • COMpact 5000: Open the casing and insert the other end of the second patch cable into the Ethernet socket on the CPU module of the PBX. Close the casing.

  • Page 103: Printers And Data Storage Devices

    2. Insert the other end of the cable into the USB socket on the printer. The figure below shows the position of the USB socket at the front resp. at the bottom of the CPU module. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 104 Connecting a USB Printer to the USB Host Further steps: • Hotel printing function: At the end of commissioning, you need to activate the hotel function and set it up in the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 105: Commissioning

    Please contact your dealer or the manufacturer directly. Switching off and powering down the PBX is described in detail in the chapter Service and Maintenance > Powering Down and Switching Off. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 106: Connecting The Pc To The Ethernet Port Of The Pbx

    Opening the Configuration Manager at First Commissioning Requirements: • Existing Ethernet connection between PC and PBX • A PC meeting the minimum requirements (see chapter Important Information > Minimum Requirements PC) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 107 Since the PBX forces an HTTPS connection, your browser will provide a safety warning (because of the missing safety certificate). 3. If necessary, transmit the safety certificate to your working environment (user and browser profile). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 108: Commissioning Analogue End Devices

    (COMpact 5000/R) > Connecting to Earthing) 1. Connect end devices with a separate power supply to the mains. 2. Enter the internal number as an MSN for the end device. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 109: Commissioning Isdn System Telephones

    3. When configuring the end device, create an account for the provider "PBX" and enter the internal number for the user name and the associated user password as the password. The end device logs on to the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 110: Commissioning Voip System Telephones

    Note: For this exceution, it is required that the telephone is operated as DHCP client in the network. If this is not the case, read the instructions of the telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 111 As long as the system telephone is waiting for the fingerprint to be entered, no calls can be made on the system telephone in question. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 112: Introduction To The Configuration Manager

    Moreover, you can find tips on how to use the Help function. Topics – Configuration Manager (page 113) – Help (page 132) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 113: Configuration Manager

    • An existing Ethernet connection between the PC and the PBX or both the PC and the PBX on the same network • Knowledge of the IP address on the PBX • Knowledge of the admin password COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 114 Note: If the sub-administrator enters his own internal number as his user name, this login is recognised as a user login and the web interface is displayed for the user. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 115: Operating Instructions For The Configuration Manager

    • Logging Out • Entry and Selection Fields • Creating and Deleting Table Entries • Symbols and Highlightings Configuration Manager Navigation The configuration manager is sub-divided into different areas: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 116 The Logout link is located in the upper area of the configuration manager. Click Logout to return directly to the login page (log-in for the web server of the system telephone). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 117 A list can be expanded or shortened. Creating Entries 1. Click New. One line is added to the list. 2. Fill in the empty entry fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 118 Sorting Entries Tables can be sorted according to the contents of individual columns. • Click a column header. An arrow will appear next to the column header: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 119 Dongle. Configuration pages Opens the Help page for the corresponding setting point. Placing the cursor over the symbol displays or hides information about the corresponding Help topic (tooltip). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 120 Opens a window with the QR code of the corresponding call data record. Opens a window to open or save the vCard of the corresponding call data record. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 121: Configuration Wizard

    • PBX not set to factory settings: Using the symbol appears in the navigation bar of the configuration manager if you are logged in as administrator: Opens the configuration wizard. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 122 Opens the page. 11. End Saves changes upon confirmation. Activates network configuration upon confirmation either immediately or after a restart of the PBX. Closes the configuration wizard. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 123 You can make further settings under Administration > Dealer/operator data. ACTIVATION BY UNBLOCKING Purchase unblocking code from Button to open the Upgrade-Center Upgrade-Center Enter unblocking code Entry field for an unblocking code Number of digits: Unlimited COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 124: Network Configuration

    Network address of the subnet of the COMpact 4DSP module Number of digits: as for an IPv4 address with the blocks from 0 to 255 or 247 Factory setting: 192.168.240.24 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 125 The configuration wizard allows you to configure the PBX for four different types of connec- tions. Which connection type is offered for selection depends on the plugged in module type. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 126 Only the standard providers included in the scope of delivery and the providers made available by the Auerswald update server are offered for selection. You can create, configure and delete providers under Public switched tel. networks > Voice over IP (VoIP) > Accounts.
  • Page 127 Call distribution for. Note: A linear call distribution is automatically preconfigured for PTP connec- tions. If you prefer a different call distribution, you can configure it in the COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 128 You can also print this configuration for future reference. You can leave the configuration wizard with this step. Alternatively, you can leave the configuration wizard by COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 129: Selecting The Language

    PBX has to be accessible from the Internet (via a router and a fixed IP address). You can view the ports already configured on the Overview > Ports page. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 130: Configuring The Time Lapse For Forced Logout

    Server configuration. Possible entries: to 60: After 5 to 60 minutes, you are automatically logged out if no action has been taken on the configuration manager during this period of time. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 131: Logging Out A User/Sub-Administrator From The Configuration Manager As Administrator

    30 seconds. 4. Click Logout under Logged-inin the line of the relevant subscriber. 5. Click Yes. The user/sub-administrator is logged out of the configuration manager. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 132: Help

    Click this icon to expand the subordinate topics. You can close the subordinate topics again by clicking the icon. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 133 This setting only applies to the help window currently open. By clicking the icon in the help window, you can display the currently open help page in the table of contents. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 134: Searching In Help

    The tab is enabled (it is highlighted in yellow). The left area of the help window contains an entry field for the keywords and a button for starting the search. 2. Enter the desired term in the entry fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 135: Printing From Within The Help

    You can print the currently displayed help page using the print function of the help. Note: If the displayed help page includes expanding texts, expand all texts you want to print. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 136: Icons In The Help Window

    Display: Subordinate topics are shown. Clicking the icon closes the subordinate topics. Display: The topic does not have any subordinate topics. Clicking the icon opens the corresponding help page. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 137: Telephoning

    Call Waiting Calls (page 139) – Outgoing Calls (page 142) – Unsuccessful Outgoing Calls (page 146) – Query Calls (page 153) – Transferring (page 159) – Conference Calls (page 164) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 138: Incoming Calls

    • Alarm calls • Other calls Accepting Incoming Calls When you receive a call, proceed as follows: • Pick up the receiver. You are connected with the caller. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 139: Call Waiting Calls

    1. Press the Flash key or the Query key. 2. Dial 0. The caller receives a busy signal – in as far as no other telephones are called. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 140: Accepting The Call Waiting Call

    If a call waiting call is signaled, proceed as follows: 1. Press the Flash key or the Query key. 2. Dial 1. You are connected with the caller. Your previous call has been terminated. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 141 T-Net function key/menu (optional, see manual for the telephone). On ISDN and system phones, this function is performed via an existing function key or via the menu (optional, see manual for the telephone). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 142: Outgoing Calls

    The short code number is a part of the internal numbering plan and is therefore an internal number. However it leads to an external connection. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 143: Initiating An Internal Call

    (for exchange line request type Internal telephone: with preceding exchange line access number) Short code number (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 144: Initiating An External Call With Calling Line Identity Restriction

    PBX, may differ from the requirements of the network provider. In case of malfunctions, ask your network provider for the required control command (keypad) and change the setting (see chapter Settings > Analogue COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 145 Connection > Configuring Control Commands). If you want to use the feature directly on the exchange line instead, the subscriber needs the authorisation for configuring features to be configured by the network provider. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 146: Unsuccessful Outgoing Calls

    If, for example, a person must absolutely be reached in an emergency despite the do-not- disturb function, the do-not-disturb function can be circumvented by a priority call from an internal telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 147: Initiating Internal Callback On Busy

    If you pick up the receiver, the subscriber will be called. Initiating External Callback on Busy Note: Initiating an external callback on busy is often only possible for analogue connections via speech control. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 148 4. Pick up the receiver to the make the callback. Note: If you do not pick up the receiver within the 20 seconds during which the central office calls you, the callback request will be deleted. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 149: Deleting Callback On Busy

    If you hear the busy signal before finishing the dialling process, proceed as follows: 1. Press the Flash key or the Query key. 2. Dial *37#. You will hear the confirmation tone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 150: Initiating Internal Callback On No Response

    As soon as the connection has been used, you are called by the PBX for a period of 20 seconds. 4. Pick up the receiver to the make the callback. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 151: Initiating External Callback On No Response

    1. Press the Flash key or the Query key. 2. Dial *37#. You will hear the confirmation tone. Note: If you do not hear a confirmation tone, the callback request was rejected by the central office. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 152: Initiating Priority Call For Do-Not-Disturb

    If the internal telephone you are trying to call is busy because it is set to do-not-disturb, proceed as follows: • Wait ten seconds. The subscriber is now called. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 153: Query Calls

    After pressing the Flash key or the Query key, you can also initiate other call types (e. g. private calls), an InterCom announcement, or a pick-up. Exception: During a door call only the dialling of one phone number is possible. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 154: Ending A Query Call

    Of course, one of your communication partners can simply hang up so that you can continue talking with the other communication partner alone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 155: Toggling Between Conversations

    • Press the Flash key or the Query key and dial 1. The current call is disconnected. You will then make an one-to-one call with the communication partner who had previ- ously been on hold. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 156: Connecting Both Communication Partners

    Initiating Query Call to Third Subscriber Requirements: • Initiated query call During a query call, proceed as follows: 1. Press the Flash key or the Query key. 2. Dial 5. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 157 They are making an one-on-one call with the first communication partner. Note: If the third communication partner goes off-hook beforehand, you will get back to the previously active communication partner. Subsequently press COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 158 Initiating Query Call to Third Subscriber the Flash key or the Query key and dial 1. Also use this function to terminate the call to this communication partner. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 159: Transferring

    You can now initiate a third call that connects the second and third communication partners with each other and then continue telephoning with your first communication partner. Additional Options – Parking the Call Internally (page 423) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 160: Transferring With Announcement

    T-Net function key/menu (optional, see manual for the telephone). On some ISDN phones, this function can be called via an existing function key or via the menu (optional, see manual for the telephone). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 161: One-Man Transfer (Transferring Without Announcement)

    • Internal transfer destination is a group (at least one subscriber logged in as incoming) or a subscriber If the internal telephone to which you are trying to transfer a call is busy, proceed as follows: 1. Wait. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 162: Calling A Third Subscriber And Transferring To An Active Communication Partner

    Calling a Third Subscriber and Transferring to an Active Communication Partner During a query call, proceed as follows: 1. Press the Flash key or the Query key. 2. Dial 5. 3. Enter a phone number. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 163 Note: If the third communication partner is not ready to be transferred to the second communication partner, press the Flash key or the Query key and dial 1. You will then get back to the normal query call. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 164: Conference Calls

    When you end a conference call and want to talk to each of the conference call partners separately one after the other, you can specifically put one of the conference call partners on hold in the background. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 165: Initiating Toggling Between Conversations During A Conference Call

    Note: You also can use this function this function on analogue telephones, where it can be performed via the T-Net function key/menu (optional, see manual for the telephone). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 166: Connecting Both Conference Call Partners

    Ending Conference Call Requirements: • A conference call that you initiated yourself During a conference call, proceed as follows: • Hang up the receiver. The conference call is disconnected completely. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 167: Address Books And Lists

    This section describes the electronic address books, the settings for the LDAP server, and the call data list. Topics – Address Books (page 168) – LDAP Server (page 201) – Call Data (page 206) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 168: Address Books

    If there already is a contact entry with the same phone numbers in the local telephone book, the contacts will be merged in the telephone. The local telephone book name entry is preserved. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 169: Searching And Displaying A Contact

    • By contact group: click a contact group. • Using the filter: enter at least one character or one digit in the Filter line in one or more of the entry fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 170: Dialling From Within The Contacts (Soft Call)

    3. In the line that contains the required contact, click The dialogue Shall a Softcall be initiated? appears. 4. Click Yes. The PBX dials the phone number of the user's internal telephone. 5. Follow these steps: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 171: Creating A Contact

    New button is only available in All contacts view. 3. Enter a name to identify the contact in at least one of the Surname, Display name or Company entry fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 172: Importing An Image For A Contact Person

    Currently, only with COMfortel 1400 IP, 2600 IP, 3200, 3500 and COMfortel 3600 IP the contact images will be displayed, provided the contact person has called the telephone in question at least once. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 173 Note: The selected section of the image is scaled down to 96 x 96 pixels when it is saved in the PBX and stored as an image file (*.jpg). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 174: Deleting A Contact Person's Image

    Editing a Contact You can view a contact that has been created in the PBX and then edit it. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 175: Reading The Qr Code

    • For users: read access to at least one contact group • reader device (e.g. smartphone with a suitable application) 1. Open the following page: • As administrator: User data > Address books > Contacts & assignment. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 176: Exporting A Contact Data Record (Vcard)

    • As administrator: User data > Address books > Contacts & assignment. • As a user: Contacts & assignment. All contacts view appears. 2. Limit your search: • By contact group: click a contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 177: Importing A Contact Data Record (Vcard)

    To add a new contact data record to a contact group, import this contact data record to All contacts view and then assign it to the required contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 178: Adopting A Contact From The Call Data List

    Note: The External name column under User data > Call data > Print options must be checked. This opens a new page containing the basic data for creating a new contact. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 179: Short-Code Numbers

    • At least one phone number entered for the contact 1. Open the following page: • As administrator: User data > Address books > Contacts & assignment. • As a user: Contacts & assignment. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 180: Deleting A Contact

    • For users: Only contacts that are assigned to the contact groups for which the user has write access 1. Open the following page: • As administrator: User data > Address books > Contacts & assignment. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 181: Deleting All Contacts

    Important: If you delete all the contacts you cannot undo this step. Proceed as follows: • Using the configuration manager 1. Open the page User data > Address books > Contacts & assignment. All contacts view appears. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 182: Setting Display Name Conversion

    (file format see Managing Address Books and Lists > Address Books > Importing Address Books > File Format for Address Book Import. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 183 All contacts view appears. 2. Click csv export. 3. Accept the legal notes by entering in the entry field. 4. Save the text file to a data medium (PC). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 184: Importing Address Books

    5. Click Import data. The system saves the new contacts and displays them in All contacts view. Note: If contacts with identical contact data are already present they will be overwritten. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 185: File Formats For Adress Book Import

    Rufnummer: Will be taken over as first work phone number. Name: Will be taken over as display name and surname. Data records with this format will only be assigned to the contact group Telephone book version COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 186 Internet address";"3rd Internet type address";"3rd Internet address";"1st address type";"1st street";"1st ZIP code";"1st city";"1st country";"2nd address type";"2nd street";"2nd ZIP code";"2nd city";"2nd country";"3rd address type";"3rd street";"3rd ZIP code";"3rd city";"3rd country"; COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 187 1st - 4th phone number type: Will be entered as phone number type of the first to fourth phone number. Permitted types: • User defined • Work • Private • Mobile • Work fax • Private fax COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 188 1st - 3rd address type: Will be entered as first to third address type. Permitted types: • User defined • Work • Private 1st - 3rd street: Will be entered as first to third street. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 189: Contact Groups

    PBX for each contact. For these telephones, a separate contact for each phone number must be created in the Telephone book version 1 contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 190: Creating A Contact Group

    To get a better overview of the contacts displayed in All contacts view you can create up to 20 contact groups, each of which represents a sub group of the All contacts view. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 191 5. Click Save. 6. Repeat step 2 to 5 to create additional contact groups. Further steps: • Assign contacts to the contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 192: Setting Authorisations For Contact Groups

    • At least one contact group has been configured 1. Open the page User data > Address books > Contact group authorisations. 2. Click the required user's line. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 193: Switching Use As Standard Contact Group On/Off

    A Google contact group cannot be used as standard contact group. Proceed as follows: • Using the configuration manager Requirements: • For users: write access to at least one contact group COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 194: Assigning A Contact To A Contact Group

    • As administrator: User data > Address books > Contacts & assignment. • As a user: Contacts & assignment. All contacts view appears. 2. Limit your search: • By contact group: click a contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 195: Deleting A Contact From A Contact Group

    DECT type contact group. Proceed as follows: • Using the configuration manager Requirements: • For users: write access to at least one contact group COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 196: Deleting A Contact Group

    If you are an administrator or a sub-administrator, you can delete contact groups, no matter whether they contain contacts or not. Important: Once you delete a contact group, you cannot restore it (undo this action). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 197: Google Contact Groups

    PBX. After you have created a Google contact group, you can synchronise it manually or automatically with one or all contact groups stored in Gmail. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 198 10. Enter the authentication code in the Authentication code entry field in the configu- ration manager of the PBX. 11. Click Ok to test the access data and the Internet access of the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 199: Synchronising A Google Contact Group Manually With Gmail

    Gmail. Proceed as follows: • Using the configuration manager Requirements: • Configured network connection with DNS server and gateway • Permanent IP address from the APIPA address range COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 200 Further steps: • If synchronisation was not successful, check the error messages on the Monitoring > Status report page and remedy the error. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 201: Ldap Server

    Proceed as follows: • Using the configuration manager 1. Open the page User data > Address books > Settings. 2. Select or clear the Activate Server check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 202: Information About Transfer

    Administration > Phonebook in the following fields: the user name (e. g. cn=auerswaldschandelah,dc=auerswald) in the Bind user entry field and the BaseDN (e. g. dc=auerswald) in the Base entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 203: Entering The Ldap Server's User Name

    A coloured bar under the entry field shows the security level of the password (red = low level, green = high level). Passwords with a low security level can not be saved. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 204: Setting Contact Groups For Export To The Ldap Server

    Entering Passwords for Exported Contact Groups If you want to set restrictions on which contact groups can be exported to the IP end devices, assign passwords when you export selected contact groups. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 205 German Federal Office for Information Security (BSI, in German). Caution: Visible passwords constitute a security risk. • After entering the PIN/password, click on Mask passwords. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 206: Call Data

    • Project number • Billing number for room telephones Opening the Call Data List The call data list shows the call data records recorded in the call data memory. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 207: Columns On The Call Data List

    The field labels are located in brackets behind the standard label if they deviate from the standard labels. Date This column shows the day the call was started. The date information is displayed in DD.MM.YY format. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 208 Online name search: By clicking this icon the call data record is checked and updated via the online name search function. Soft Call: By clicking this icon the phone number is dialled directly. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 209 • For door-to-external calls this column shows the phone number for door terminal. • For wake-up calls the internal number of the person to be waken will be displayed. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 210 • For door-to-external calls this column shows the number of the internal subscriber that forwarded the call to an external destination. For a direct call to an external subscriber this column remains empty. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 211 If using an analogue exchange line or a VoIP account for external calls, no charges will be displayed unless charges have been entered via Soft LCR tables and the subscriber uses uses the LCR function. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 212 This column contains the call type: business business call private private call: An external call with a private exchange line access was started successful successful call unsuccessful unsuccessful call COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 213 The check-in procedure of the hotel reception telephone will automatically generate a 5-digit billing number. This billing number will be displayed for call via hotel function in this column.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 214: Using A Filter

    3. Enter the desired name in the Filter name entry field. 4. In the Based on list field, select a template from all filters created so far. 5. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 215: Configuring A Filter

    • TYPE OF CALL: If necessary, select a call type in the Characteristic a call may have list field if only these calls are to be displayed after being filtered. • SPECIFIC FILTERS: If necessary, configure the filter criteria: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 216: Printing The Call Data List

    2. Select the desired filter in the SELECTED FILTER list field. The call data records to be printed are displayed. 3. Click Print. A printing view of the call data list opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 217: Exporting The Call Data List

    Proceed as follows: • Using the configuration manager Requirements: • Pop-up blocker which is disabled in the browser COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 218: Deleting Call Data

    With the soft call function, a user can use the configuration manager of the PBX to dial an external number directly from the Call data list. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 219: Configuring The Display

    Proceed as follows: • Using the configuration manager 1. Open the following page: • For admin: User data > Call data > Print options • For user: Print options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 220: Configuring Calls To Be Recorded For The Call Data List

    • Unsuccessful: Incoming calls that do not result in a connected call. • Charges independent from calls: Incoming calls with additional charges (e.g., the transfer charge for collect calls) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 221: Configuring A Currency Name

    Proceed as follows: • Using the configuration manager 1. Open the page Functions > Call allowance accounts. 2. Enter the desired abbreviation in the Currency name entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 222: Configuring The Cost Per Call Unit

    1. Open the page Subscribers (scr.) > Properties > Settings. 2. In the list field at the top, select the subscriber in question by his name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 223: Deleting The List Of Single Call Records

    1. Pick up the receiver. 2. Dial ##8. 3. Enter the user PIN. 4. Dial *51#. The phone number of the communication partner from the last call made is deleted. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 224: Switching Authorisation For Deleting Single Call Records On/Off

    • Hotel function: Settings for providing subscriber-related call data in hotel operation. Proceed as follows: • Using the configuration manager General Settings for SFTP Transfer Requirements: • Configured and enabled SFTP server COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 225 2. Select or clear the Creation of a subscriber-relating file for each check-out check box under SFTP TRANSFER and HOTEL FUNCTION. 3. In the Clean-up interval list field under SFTP TRANSFER and HOTEL FUNCTION, select one of the available options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 226 SFTP TRANSFER and HOTEL FUNCTION. If this upper limited is reached, the oldest data will be deleted automatically. Possible entries: Note: The Folder of call data files is created automatically. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 227: Voice Mail And Fax Boxes

    Topics – Voice Mail/Fax Function and Memory Management (page 228) – Voice Mailbox (page 232) – Fax Box (page 270) – MWI (page 298) – MWI (page 298) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 228: Voice Mail/Fax Function And Memory Management

    Generate notification at … memory utilisation When the amount of memory used exceeds the specified level, this information is logged and, if specified, sent as an e-mail. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 229 1st day of every month. Time Time at which the memory check is performed. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 230 Channels Simultaneously Used for Outgoing Calls Maximum number of call channels that can be used simultaneously for outgoing calls from the Voice Mail/Fax function (message forwarding, fax transfer). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 231: Memory Overview

    Proceed as follows: • Using the Configuration Manager ( Overviews) The memory overview shows the data on the inserted data storage device, such as total memory and remaining capacity. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 232: Voice Mailbox

    (not Profile-controlled settings): Configure the Call acceptance/announcement function for the voice mailbox. 10. If required, configure Readiness permanently for the voice mailbox. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 233: Creating Voice Mailboxes

    • The number range for the phone numbers of the boxes is still free. 1. Open the page Devices > Voice mail/fax boxes > Phone numbers. 2. Click New. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 234 Note: The name is shown on further pages of the configuration in addition to the phone number. 7. From the Owner list field, select the internal number (subscriber, group) to which you want to assign the boxes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 235 Standard: The Basic settings are used for the box just created. 9. Click Save. 10. Click Same owner. Further steps: • Click Configure to view or change the properties of the boxes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 236 • The number range for the phone numbers of the boxes is still free. 1. Open the page Devices > Voice mail/fax boxes > Phone numbers. 2. Click New. 3. In the Box type list field, select the Voice mailbox option. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 237 Note: The name is shown on further pages of the configuration in addition to the phone number. 7. From the Owner list field, select the first internal number (subscriber, group) to which you want to assign the box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 238 • Click Configure to view or change the properties of the boxes. Preconfiguring Voice Mailboxes (Box without Assignment) You can preconfigure voice mailboxes to which no user has been assigned. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 239 Template: The new box obtains all properties of the selected template during creation (except Users/authorisations, PIN for remote access, and Announcements). Standard: The Basic settings are used for the box just created. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 240: Entering The Maximum Recording Capacity Of A Voice Mailbox

    2. In the list field at the top, select the voice mailbox in question according to the name or number. 3. Enter a value in the Maximum size of the box entry field under Maximum recording capacity. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 241: Switching Automatic Clean-Up Of A Voice Mailbox On/Off

    3. Select or clear the Perform at ... check box under Automatic clean-up. 4. If you have enabled automatic clean-up, enter a value in the ... memory utilisation entry field. Possible entries: percent. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 242: Switching Message Forwarding On/Off

    7. In the Number of repetitions list field under Message forwarding, select one of the available options. 8. In the list field with... Min. pause, specify the duration of the pause (in minutes) between the forwarding attempts. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 243: Switching Automatic Replay Of New Messages On/Off

    • Separately for voice mailboxes • Using the configuration manager Requirements: • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 244: Configuring E-Mail Transfer For Voice Mailbox

    Name of an outgoing mail server: The e-mails are transferred via the selected outgoing mail server. 4. Select or clear the Send e-mail in HTML format check box under E-mail transfer. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 245: Entering E-Mail Addresses Of Message Recipients For Voice Mailbox

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • Configured DNS server (under Administration > IP configuration) • Configured outgoing mail server (under Administration > E-mail > Outgoing mail server) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 246: Configuring Users And Their Authorisations For A Voice Mailbox

    • Querying, copying, moving, and deleting messages • Voice mailbox properties of the subscribers and groups, which are not controlled via a profile • RSS feeds under Settings COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 247 • Properties of the box not controlled via a profile (except Users/authorisations and under Box settings the maximum recording capacity). Note: Only a user is permitted to change these settings via telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 248: Configuring The Language Of The Announcements

    • Using the configuration manager For recording, listening and deleting, proceed as follows: • Using the configuration manager • Using a character string on an internal telephone (see section Short Reference) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 249 6. Select the required file and then click Open (this text is dependent on the operating system used). The path and the file name are displayed in a field before Browse. 7. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 250 1. Open the page Devices > Voice mail/fax boxes > Properties. 2. In the list field at the top, select the voice mailbox in question according to the name or number. 3. Click the Announcements tab. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 251 6. Replay the file. Deleting Announcement for Voice Mailbox (Restore Standard Announcement) If an announcement for the voice mailbox is deleted, the standard announcement will be automatically enabled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 252: Switching Readiness Of A Voice Mailbox Depending On The Configuration On/Off

    > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand column will apply. For assignment of the profile, see chapter Settings > Profiles. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 253: Configuring Call Acceptance (Standard Behaviour) For Voice Mailboxes

    Note: As described in the following, the setting is also possible via profiles (... > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 254 5. Select or clear the Recording check box under Standard behaviour to define whether a caller can leave a message or not. 6. Enabled Recording: Select or clear the Save short messages check box under Standard behaviour. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 255: Configuring Call Acceptance (Call-Specific Behaviour) For Voice Mailboxes

    > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand column will apply. For assignment of the profile, see chapter Settings > Profiles. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 256 Announcement list field (Announcement 1 to 10) will be replayed. 5. Select or clear the Recording check box under Call-specific behaviour (exception table) to define whether a caller can leave a message or not. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 257: Switching The Replacement Function On/Off

    2. In the list field at the top, select the voice mailbox in question according to the name or number. 3. Select or clear the Replacement function check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 258: Operating And Querying A Voice Mailbox

    • Using a character string on an internal telephone • Using remote access on an external telephone • On a system telephone using the menu/function key (optional, see the telephone manual) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 259 Date/Time: Shows the date and time when the message was received. Duration: Shows the duration of the received message in the format hh:mm:ss. Caller: Indicates the external number from which the message was received. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 260 • Imported language file (*.fs) • Knowledge of the PIN for accessing the corresponding voice mailbox remotely • DTMF dialling support on the external telephone 1. Call the voice mailbox. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 261 3. Enter the user PIN or the PIN for remote access and dial #. Remote access is started. You are led through the remote access menu with the help of various announcements. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 262 9 (Displays the phone number of the caller – provided it has been trans- ferred.) Further options during display of the phone number: # (Initiates a callback.) * (Stops the display.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 263: Switching Remote Access And Entering Pin For Remote Access

    (exception admin PIN). Searching for a Voice Message You can search for a stored voice message within a voice mailbox. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 264 To sort the table, click the underlined term in the header of the column.) Note: Filters configured under Filter will not be considered. All messages corresponding to the search term will be shown in any case. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 265: Switching A Voice Mailbox For A Subscriber/A Group On/Off

    2. In the list field at the top, select the subscriber/group in question by means of the associated name or number. 3. In the list field Phone number of the box under Voice mail/fax boxes, select one of the following options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 266: Switching Info Call On/Off

    (exception: COMfortel 1100). New voice message are displayed on these telephones via LED signalling (e. g. message button). Proceed as follows: • Separately for subscribers • Separately for configurations • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 267: Restoring Voicemailbox

    • Using the configuration manager Restoring Missing Data on the Data Storage Device Note: The restoration of the box does not include messages, box-specific announcements and language files. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 268 3. Already existing phone numbers: In the entry field Phone number, enter a new internal telephonenumber for the box to be restored.Possible entries: 2 to 4 digits in the range of 9999 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 269: Overview Voice Mail/Fax Function

    The overview can be viewed and printed ( Print) in the configuration manager by opening the page Overviews > Voice mail/fax function. The memory assignment can be displayed as a diagram ( Graphic). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 270: Fax Box

    9. If required, configure external call distribution for the fax box (Public switched tel. networks > Call distribution). 10. For the fax box to accept incoming calls, the fax box has to be switched on for a subscriber/a group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 271: Creating Fax Boxes

    2 to 4 digits in the range of 9999 5. In the until entry field, enter the highest number of the number range. Possible entries: 2 to 4 digits in the range of 9999 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 272 • Only for subscribers: call allowance account 8. In the Based on list field, select a template from all boxes created so far. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 273 If the new owner is not yet an owner of user of another box, the recently created box will automatically be enabled for the subscriber or group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 274 Note: The name is shown on further pages of the configuration in addition to the number. 7. From the Owner list field, select the first internal number (subscriber, group) to which you want to assign the box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 275 • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • The number range for the numbers of the boxes is still free. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 276 Standard: The Basic settings are used for the box just created. 7. Click Save. Note: A box can only be used if an owner has been assigned to it. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 277: Entering The Maximum Recording Capacity Of A Fax Box

    3. Enter a value in the Maximum size of the box entry field under Maximum recording capacity. Possible entries: to 999: The recording capacity of the box is 15 to 999 MB. No value: The recording capacity is unlimited (maximum memory utilisation). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 278: Switching Automatic Clean-Up Of A Fax Box On/Off

    For a fax box it can be configured in which cases e-mails will be automatically set for notification via the selected outgoing mail server. Proceed as follows: • Separately for fax boxes • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 279 8. Select or clear the Send on … check box under E-mail transfer. 9. Enabled Send on …: Enter a value in the ... memory utilisation entry field. Possible entries: percent COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 280: Entering E-Mail Addresses Of Message Recipients For A Fax Box

    1. Open the page Devices > Voice mail/fax boxes > Properties > Box settings. 2. In the list field at the top, select the fax box in question according to the name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 281: Entering Fax Id

    ID under Fax ID. 4. In the Fax ID (phone number) entry field, enter the fax ID (complete number of the own external connection) under Fax ID. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 282: Configuring The Fax Transmission

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) 1. Open the page Devices > Voice mail/fax boxes > Properties > Box settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 283: Configuring Users And Their Authorisations For A Fax Box

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • Configured internal subscribers and/or groups 1. Open the page Devices > Voice mail/fax boxes > Properties > User/Authorisa- tions. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 284: Switching The Reject Anonymous Fax Calls Function On/Off

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • Readiness enabled 1. Open the page Devices > Voice mail/fax boxes > Properties > Call acceptance. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 285: Switching Readiness Of The Fax Box Depending On The Configuration On/Off

    If a fax call without a corresponding HLC ID is accepted by the subscriber, it can be forwarded to a fax box by means of transfer without announcement. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 286 3. In the list field Phone number of the box under Fax box, select one of the following options. ---: Disables the forwarding to the fax box. [Number of fax box] - [Name of fax box]: Enables the forwarding to the fax box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 287: Fax Transfer

    PBX. Installing Printer Driver Auerswald Fax on PC The printer driver Auerswald Fax has to be installed on the PC used. It is provided to you in the Internet (see www.auerswald.de/service).
  • Page 288 8. If necessary, click New and repeat steps 2 to 7 in order to configure another fax box of the PBX in the printer driver. 9. Click OK. 10. Click Close. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 289 If a phone number has been previously saved in the clipboard of the PC it will be automatically included in the entry field. 4. In the Fax box for transfer list field, select the desired fax box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 290 (as a user) in the Configuration Manager of the PBX. Send a fax to multiple recipients (Broadcasting file) The function Broadcasting file of the Auerswald Fax printer driver allows you to send faxes to multiple recipients in one step.
  • Page 291 After the data transfer, the status line displays a message (successful/not successful). 7. Click Close. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 292: Operating And Querying A Fax Box

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • At least one transferred/received fax • To read the fax: Acrobat Reader installed on the PC 1. Open the following page: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 293 Line: Shows your own external number dialled by the external caller. If the own external number is assigned a name using the configuration manager, this name will be displayed instead of the number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 294: Searching For A Fax

    • Voice mail/fax function (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) • At least one transferred/received fax 1. Open the following page: • For admin: User data > Messages COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 295: Restoring Fax Box

    Due to missing data in on the SD card (e. g. because of an exchange) or in the database of the PBX, the affected boxes are not ready to use. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 296 • Voice Mail/Fax function (optional, see Important Information > Product Details > Basic Assembly and Extensions section) 1. Open the page Devices > Voice mail/fax boxes > Phone numbers. The boxes affected by this function are marked with COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 297 4. If necessary, select the owner's internal number from the Owner list field. 5. Click Restore under Properties. Further steps: • Assign the required properties to the box (Devices > Voice mail/fax boxes > Properties). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 298: Mwi

    As precondition to support the MWI function, the SIP convenience package must have been unlocked (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions). Signalling and configuration depend on the end device (see the end device manual). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 299: Rss Feed

    • For admin: Subscriber (scr.) > Properties > Settings • For user: Subscriber Properties > Settings. 2. In the list field at the top, select the subscriber in question by his name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 300: Subscribing To An Rss Feed

    • When using Mozilla Firefox: Downloaded RSS reader (in Mozilla Firefox, can be found under Extras > Add-ons) 1. Open the following page: • For admin: Subscriber (scr.) > Properties > Settings COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 301 IP address of the PBX by the user name and the user password (user name = internal number): http://[user name]:[user password]@[IP address of the PBX]/rss_feed... 3. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 302: Functions

    LAN-TAPI (page 403) – Loudspeaker Announcement (page 409) – LCR (page 414) – Call Parking (page 423) – Online Name Search (page 427) – Multi-path Call Forwarding (page 437) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 303 Preferred Exchange Line (page 538) – Waiting Field Function (page 541) – Music on Hold and Announcement (page 545) – Wake-up Functions (page 551) – Central Caller List (page 555) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 304: Alarm

    – Using the configuration manager (page Devices > Alarms) • Managing and assigning audio files for announcements. – Using the configuration manager (on the following pages) – Functions > Music on Hold/Announcements > File management COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 305: Confirming Alarms

    PBX. A further alarm call may be initiated after some time if the other alarm subscribers do not confirm the alarm. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 306: Creating An Alarm

    The configuration is described in the following. Creating a Switch Input and Assigning it to the Alarm An alarm can be assigned switch inputs that can be used to trigger the alarm. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 307 DTMF sequence / SIP invite entry field. Possible entries: Digits and the characters * and # 5. Select the device as whose part the switch input is to be created in the Add to list field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 308: Creating A Relais And Assigning It To The Alarm

    3. Enter a name for the relay in the Name entry field. 4. Select the device as whose part the relay is to be created in the Add to list field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 309: Alarm Settings

    Number of alarm loops Specifies how many alarm loops are to be performed before the alarm is acknowledged. Alarm announcement Select the announcement to be played to alarm subscribers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 310 Alarm calls should preferably be made via the land line. Alarm delay time 0 to 99 Specifies how many seconds elapse, after the alarm is triggered on the switch input, before the first alarm loop starts. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 311: Activating Alarms

    After an alarm is triggered off, the alarm input continues to be active. A further alarm can be triggered off. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 312: Alarm Device

    • For user: Subscriber Properties > Settings. 2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Alarm device check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 313: Exchange Line Authorisation

    Note: If differently configurable functions for private and business calls are enabled, two different configurations can be created for each subscriber – one for private calls and one for business calls (see also chapter Functions > COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 314 Internal only, no emergency calls: No external calls can be made. Exchange line dependent: The exchange line authorisation is configured separately for each individual external connection. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 315: Configuring Exchange Line Authorisation For Groups

    2. In the list field at the top, select the group in question by its name or number. 3. In the Exchange line authorisation list field, select one of the following options: International: All national and international phone numbers can be dialled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 316 Expert separately for each connection. Like subscriber: The exchange line authorisation of the subscriber is used. No: Emergency numbers can be dialled, if the exchange line authorisation of the subscriber permits this. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 317: Exchange Line Transfer

    3. At minimum, configure the business exchange line authorisation Only incoming, with emergency call for the requesting telephone. 4. Configure the following settings that apply to all of the telephones: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 318: Configuring The Exchange Line Settings For Exchange Line Access To Be Transferred

    ). You do not have to carry out steps 1 and 2 described in the help topic (opening the page + selecting the subscriber). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 319: Switching The Callback Option On/Off

    1. Open the page Settings > Basic settings. 2. In the Charge burden list field under EXCHANGE LINE CALL TRANSFER select one of the available options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 320: Configuring The Time Limit For Initiating An External Call

    2. Enter a value in the Time limit for initiating an external call entry field under EXCHANGE LINE CALL TRANSFER. Possible entries: to 60: The exchange line settings persist 1 to 60 minutes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 321: Call Waiting

    3. Select or clear the Call waiting check box. Further steps: • When using an ISDN telephone: If necessary, also enable call waiting on the telephone itself (see the telephone manual). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 322: Do-Not-Disturb

    • For user: Subscriber Properties > Reachability. 2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Do-not-Disturb check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 323: Automatic Reception

    The destination subscriber can answer the call during this time. Notes: When a call is transmitted via the automatic reception, it is the caller's phone number that is transferred (not the reception's number). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 324 Note: Alternatively, you can use a text before answering announcement (longer). • Creating and configuring automatic receptions. – Using the Configuration Manager (page Functions > Automatic Receptions) • Setting up call distribution for automatic receptions. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 325: Automatic Reception Management

    Freely selectable name. This name is used to identify the automatic reception within the PBX. Adds a new automatic reception. You must then make the settings for this new automatic reception. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 326: Settings For Automatic Receptions

    This restriction does not apply to internal callers and to callers transferred by a superordinated reception. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 327 Select the announcement to be played to a caller if the destination is busy or does not reply. Make your selection from the announcements for automatic receptions and the text before answering announcements, or do not select an announcement. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 328 (pressing the R key, dialling the internal number, and ringing period). The caller hears the call tone during the call phase. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 329 An external destination number can be reached by entering an internal desti- nation which is forwarded to an external one (e.g. via call forwarding (subscribers or groups) with the required external phone number as desti- nation number). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 330: Overview Automatic Receptions

    • Using the configuration manager ( Overviews > Automatic Receptions) The overview of automatic receptions shows the configured destinations which were entered for all configured automatic receptions. Print The print view opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 331: Baby Call

    On a standard VoIP telephone or VoIP system telephone the baby call function is not available. 1. Open the following page: • For admin: Subscriber (scr.) > Properties > Settings COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 332: Entering The Delay Time For Baby Call

    2. In the Delay time for baby/senior call entry field under SUBSCRIBER SETTINGS, enter a value. Possible entries: to 20: After 1 to 20 seconds, the destination number is dialled automatically after picking up the receiver. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 333: Busy-On-Busy

    Note: The setting busy from 1 connection on makes sense if e. g. the group is used to call one user on several telephones. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 334 This prevents more callers being on hold than can be accepted within a reasonable time. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 335: Call Through

    – if available – as a preferred special phone number with the mobile communications provider. Configuring Call Through Configure the Call Through function as follows (only for ISDN and VoIP exchange lines): 1. Configure the following settings: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 336: Switching Lcr For Call Through Calls On/Off

    Configuring the Maximum Duration for External Call Through Calls Due to security reasons, external Call Through calls from the PBX have a time limit. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 337: Call Through (Continued)

    – Using the configuration manager (page User data > Special numbers) 1. Open the page Functions > Call Through. 2. Click Configure under Special exchange line settings. 3. Make the required exchange line settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 338: Configuring Call Assignments

    Call Through users. In addition, it can be configured whether the phone number dialled by the Call Through user should be checked to see if it is a call restrictor or call deblocker number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 339 4. Select or clear the Call restrictor/deblocker check box for the telephone book entry in question. 5. Click Save. 6. Repeat step 2 to 5 to create additional call through users. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 340: Boss/Secretary Function

    In order to recognise a call coming from the secretary's telephone, the secretary's phone number can be entered into the telephone book on the manager's telephone and assigned a specific ringtone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 341: Follow-Me

    • Using the configuration manager • Using a character string on the internal telephone (see section Short Reference) • Using a character string on the external telephone (see section Short Reference) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 342 Internal number of the individual telephone Internal number of the line group 4. Click Save, to enable Follow-me (internal/extern). Note: Delete the destination number to switch off Follow-me (internal/ external). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 343: Call Deblocker (Outgoing) - Released Numbers

    > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand column will apply. For assignment of the profile, see chapter Settings > Profiles. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 344: Switching The Call Deblocker (Outgoing) On/Off For Group

    1. Open the page Groups > Properties > Exchange line settings. 2. In the list field at the top, select the group in question by its name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 345: Creating A Call Deblocker (Outgoing)

    10. Click Save. 11. Repeat step 7 to 10 to enter additional numbers in the call deblocker. 12. Repeat step 2 to 10 to create additional call deblockers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 346: List Of Configured Call Deblocker (Outgoing)

    Note: The list can be opened in the configuration manager by selecting User data > Special numbers. Click under Ext. phone number/range / Name to open the list of the configured phone numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 347: Call Deblocker (Incoming) - Vip Numbers

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Call deblocker (incoming) check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 348: Creating A Call Deblocker (Incoming)

    12. Repeat step 2 to 10 to create additional call deblockers. List of Configured Call Deblockers (Incoming) The list of call restrictors and deblockers shows all of the previously configured call deblockers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 349 Note: The list can be opened in the configuration manager by selecting User data > Special numbers. Click under Ext. phone number/range / Name to open the list of the configured phone numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 350: Call Charge Information

    – Using the configuration manager (on the following pages) – Public switched tel. networks > ISDN connections > PTMP connection – Public switched tel. networks > ISDN connections > PBX base numbers/trunk bundles > Configure COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 351: Call Allowance Account

    Configuring Credit for a Call Allowance Account Requirements: • External S port (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 352 3. Select the check boxes of the subscribers in question to charge their call allowance balance or select the check box at the bottom to select all subscribers for charging. 4. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 353 Charge according the following pattern is selected. Setting Allowance Amount for several Call Allowance Accounts Requirements: • External S port (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 354: Configuring Maximum Credit For Call Allowance Accounts

    (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) Important: If using an analogue exchange line or a VoIP account for external calls, the call allowance account doesn’t work. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 355: Configuring The Call Type Used For Account Debiting

    Note: Changing the recording for the account debit during a transfer is also taken into consideration in the call data list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 356 • Tariff table set up 1. Open the page Functions > Call allowance accounts. 2. Select or clear the Call charge recording changes with scr check box under CHARGE. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 357: Targeted Exchange Line Access

    (for exchange line request type Internal telephone: with preceding exchange line access number) Short code number (for exchange line request type Direct exchange line telephone: with preceding **) The subscriber is called. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 358: Targeted Voip Access

    VoIP provider for checking one's account status or dialling usually do not include a local area code. The subscriber is called. Note: No callback is possible (CCBS or CCNR) for outgoing calls over VoIP. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 359: Groups

    A subscriber can only be logged on in a single group as outgoing even if he is a member of more than one group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 360: Logging Subscribers In/Out

    Logged in: Logs the telephone into the group. Logged out: Logs the telephone out of the group. Permanently logged in: Permanently logs the telephone of a subgroup into the main group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 361 Logged in: Logs the telephone into the group. Logged out: Logs the telephone out of the group. Permanently logged in: Permanently logs the telephone of a subgroup into the main group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 362: Hotel Function

    (data protection) as well as various convenience functions, and specially configured function keys when necessary. The functions that are still COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 363: Configuring The Hotel Function

    Note: It is not possible to use the system telephone as a waiting field reception and as a reception telephone at the same time. • Configure the printing function. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 364: Selecting Reception Telephones

    • ISDN System telephone, that supports function keys for reception telephones (optional, see the telephone manual) 1. Open the page Functions > Hotel function > Hotel reception subscribers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 365: Selecting Room Telephones

    1. Open the page Functions > Hotel function > Room subscribers. 2. Click New. 3. Select the desired room subscriber via his number/name in the Phone number list fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 366: Switching The Print Option On/Off

    Switching the Print Option On/Off If the print option is switched on, the telephone bill for the hotel function can be directly output to a printer. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 367: Configuring The Print Quality

    Letter: Invoice in letter quality, i.e. in calligraphy. Configuring the Number of Printouts The amount of invoices to be printed out (original document + copies) can be configured here (1 to 4 printouts). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 368: Restoring The Preadjustment For The Printing Form

    • For using the print option: Configured reception telephone • For using the print option: Enabled print option 1. Open the page Functions > Hotel function > Create print form. 2. Click Preadjustment. 3. Click Yes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 369: Switching The Form Feed On/Off

    If one line (or several lines) has (have) to be emphasised particularly, the text in this line can be printed in bold. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 370: Entering The Footer Text

    • For using the print option: Configured reception telephone • For using the print option: Enabled print option 1. Open the page Functions > Hotel function > Create print form. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 371: Entering The Relevancy

    Entering Terms for Invoice Data The invoice data are printed out in the 11th and 12th line. The line below the invoice data is automatically left blank. Invoice number: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 372 1. Open the page Functions > Hotel function > Create print form. 2. Enter the required terms into the Invoice no., Check-in:, and Check-out: entry fields under Invoice data. Possible entries (per entry field): COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 373: Entering The Column Headlines

    The term and the corresponding amounts (maximally 3 digits with 4 decimal places) are output behind the phone number The calculation factor for the telephone costs of the individual subscriber can be determined via the subscriber profile or the subscriber properties. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 374: Entering Terms For The Final Amount

    Here, a further explanatory text can be entered for the final amount. Currency name The term is displayed e. g. directly behind the final invoice amount (e. g. Euro). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 375: Entering Text For Missing Call Data

    The following line shows the point of time when the data of this guests commenced to be overwritten in the call data memory. The time is printed out with the day (2 digits), month COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 376: Entering Separators For The Date

    1. Open the page Functions > Hotel function > Create print form. 2. Enter the desired separator into the Separator date entry field. The following entries are possible: Exactly 1 digit Digits and characters COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 377: Entering Separators For The Time

    • Printer connected to the PBX (PCL4-compatible (HP Laserjet)) • Enabled print option 1. Open the page Functions > Hotel function > Create print form. 2. Click Print test page. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 378: Setting The Room State At The Room Telephone

    2. Select one of the following character strings: *991#: Sets the room state to cleaned up. *992#: Sets the room state to uncleaned. *993#: Sets the room state to blocked. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 379: Intercom Announcement/Hands-Free

    (for example, eavesdropping from remote rooms). • After 120 seconds has elapsed, the connection is automatically interrupted unless the system telephone receiver is picked up during this time. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 380: Initiating Intercom Announcement/Hands-Free

    • Using the menu/function key on a system telephone (optional, see the telephone manual) Requirements: • System telephone that supports InterCom (optional, see telephone manual) 1. Open the following page: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 381 2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the InterCom (announcement/hands-free calling) check box under Special functions. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 382: Ringing Sequence

    (usually after 120 sec.). without rotating: After the first loop (all logged-in telephones have been/are ringing) is complete, the call is disconnected. Busy subscribers hear no knocking. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 383 • Ringing delay for ringing sequence All: enabled for T3 • CF delay time for CF on no Reply: 20 seconds A. All (like All - Split Group, but a second caller hears the busy signal) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 384 Functions Ringing Sequence More Information on the Ringing Sequences A.y. All - Split Group COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 385 B.a.y. Linear - fixed - Split Group B.b.y. Linear - balancing - Split Group (This is different than Linear - fixed - Split Group due to the changing priorities only.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 386 B.b.x. y. Linear - balancing - rotating - Split Group (This is different than Linear - fixed - rotating - Split Group due to the changing priorities only.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 387 C.a.y. Adding - fixed - Split Group C.b.y. Adding - balancing - Split Group (This is different than Adding - fixed - Split Group due to the changing priorities only.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 388 C.b.x. y. Adding - balancing - rotating - Split Group (This is different than Adding - fixed - rotating - Split Group due to the changing priorities only.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 389: Configuring Ringing Sequence

    (see Groups > Properties > Basic settings), the timer for the call delay (after:) starts after receiving the first call to the group and will not restart for additional incoming calls. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 390 2. The member of the group with the position 1 will get the last position in the order for a future call after he has finished the current call. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 391 If a call was not accepted, although all logged-in members of the group were called, the call would be finished with a busy signal. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 392 (as soon as it is their turn) will ring simultaneously. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 393: Configuring Priority

    If for a member of a group with configured ringing sequence All the ringing delay is enabled, in a group call this telephone rings after the configured Ringer delay time. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 394: Configuring The Ringing Delay Time

    2. In the list field at the top, select the group in question by its name or number. 3. In the after: list field under Ringing sequence select the required ringing delay time. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 395: Configuration Switchover

    For configurations outside of business hours, enable the power save mode of the system telephones. Switching Authorisation for Configuration Switching On/Off If authorisation for switching configurations is enabled, the subscriber in question can switch configurations manually. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 396: Creating Configurations

    Possible entries: 2 to 4 digits Note: All previously assigned identification numbers can be viewed sorted by number, name or type under Overviews > Identification number table. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 397: Copying Configurations

    6. In the Add/Replace column, select one of the available options. 7. Click Save. 8. Click Close. Switching a Configuration On You can switch on configurations manually and indepently of the switching times configured for automatic configuration switchover. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 398: Switching Automatic Configuration Switchover On/Off

    Switching Automatic Configuration Switchover On/Off If automatic configuration switchover is enabled, time-controlled configurations are toggled according to the PBX internal clock. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 399: Creating Switching Times For Switching The Configuration

    Note: An enabled holiday is taken into account from 12 p.m. of the one day until 12 p.m. on the following day. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 400: Copying Switching Times

    1. Open the page Time control > Switching times. 2. Click Copy. The window Copy switching times opens. 3. In the list field under Source select the weekday, whose switching times should be copied. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 401: Permanent Configuration

    • Using the configuration manager • Using a character string on the internal telephone (see section Short Reference) 1. Open the page Public switched tel. networks > Call Forwarding. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 402: Overview Of The Configured Switching Times

    Each weekday is presented in a separat column. A public holiday in the current calendar week will be presented with a yellow coloured weekday in the column header. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 403: Lan-Tapi

    LAN-TAPI LAN-TAPI Functions LAN-TAPI The LAN-TAPI from Auerswald provides the TAPI 2.1 interface over the Ethernet port on the PBX. A Microsoft server then distributes the functionality throughout the network (third party network connection) onto the separate Microsoft computers so that telephony software, e.g., PBX Call Assist or other TAPI applications can use the TAPI functions.

  • Page 404: Switching Pbx Call Assist On/Off

    Switching PBX Call Assist On/Off PBX Call Assist is a CTI software available from Auerswald. Its use must be switched on in the PBX. If PBX Call Assist is switched on, all available TAPI lines are administrated by the corre- sponding server software UCServer.

  • Page 405: Configuring The Network Port On The Tapi Server

    A coloured bar under the entry field shows the security level of the password (red = low level, green = high level). Passwords with a low security level can not be saved. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 406: Installing Tapi Driver (Tsp)

    The PBX must be connected with a server PC via a TCP/IP network. The TAPI driver (TSP) that belongs to the PBX must be installed on this server PC from the Auerswald Mega Disk. Important: If you want to integrate the LAN-TAPI into an existing network, please contact the system administrator responsible for this.

  • Page 407: Restarting The Tapi Server

    Proceed as follows: • Using the server PC Checking the Function of the LAN-TAPI on Windows 7/Windows 8/8.1 Requirements: • A completed TAPI drive installation on the server PC COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 408 Dial. The controlled telephone is called. As soon as you pick up the receiver, the destina- tion number dialled (in this example: 422) is called. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 409: Loudspeaker Announcement

    3. In the Device template list field, select a device template that matches the existing announcement output. 4. Enter a name for the announcement output in the Name entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 410: Entering Dtmf Sequences To Control The Announcement Output

    PBX needs to know which DTMF sequences the connected device requires to enable or terminate the connection (see the manual of the device in question). Proceed as follows: • Separately for announcement outputs • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 411: Entering The Dead Time Of The Announcement Output

    3. Enter the time required by the connected device in the Dead time entry field. Possible entries: to 3000: The PBX will wait 0 for 3000 milliseconds before it sends DTMF sequences to the announcement output again. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 412: Creating A Relais And Assigning It To An Announcement Output

    4. Click Ok. Note: To create further configurations for a relay, click in the line of the corresponding relay. The configuration is described in the chapter Functions > Relays (Actuators). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 413: Switching Authorisation For Speaker Announcements On/Off

    • Using an internal telephone Requirements: • Created announcement output • Authorisation Loudspeaker announcement assigned to the subscriber 1. Dial the internal number of the audio output. 2. Perform the announcement. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 414: Lcr

    – Routing > Soft-LCR 4.0 > LCR tables • Creating the holidays in the calendar of the PBX and switching them on for LCR. – Using the configuration manager (page Functions > Calendar) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 415: Configuring Subscribers For Lcr

    Caution: When importing configuration data, existing LCR data is deleted. Proceed as follows: • Using the configuration manager Requirements: • A saved configuration file (*.xml, *.txt, also compressed *.gz) on a data storage device (PC) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 416: Creating Providers

    • Create the networks for the tariff groups. • Create for the networks the corresponding prefixes to complete the tariff groups. • Enter the tariff information in the LCR tables. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 417: Creating Default Networks Based On A Provider Area Code

    Note: LCR networks and the corresponding LCR prefixes (Area codes/Area code ranges) can automatically be created based on the local area code (CREATE LCR NETZWORKS AUTOMATICALLY WITH HELP OF THE AREA CODE). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 418: Creating Prefixes For Networks Manually For Soft-Lcr 4.0

    (CREATE LCR NETZWORKS AUTOMATICALLY WITH HELP OF THE AREA CODE). Proceed as follows: • Using the configuration manager Requirements: • Configured LCR network 1. Open the page Routing > Soft-LCR 4.0 > Networks/LCR import. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 419: Creating Tariff Information For Networks For Soft-Lcr 4.0

    • Holidays configured and enabled for LCR • Configured LCR providers 1. Open the page Routing > Soft-LCR 4.0 > LCR tables > [Network name]. 2. Click New. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 420 Note: If a fee is charged for each established connection by the provider Price per connection, the price has to be entered to charge the LCR calls correctly. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 421 For second pulses of differing lengths, enter the most unfavourable meter pulse. The provider bills each started meter pulse in full. 12. Click Save. 13. Repeat steps 2 to 12 to create additional entries. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 422: Reading The Lcr Configuration For Soft-Lcr 4.0 From The Pbx

    1. Open the page Routing > Soft-LCR 4.0 > Networks/LCR import. 2. Click Export. The dialogue for downloading the configuration file softlcr.txt.gz appears. 3. Save the configuration file on a data storage device (PC). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 423: Call Parking

    Note: If you hear a busy signal when you dial the park position, this position is already in use. Pressing the Flash key (on DTMF telephones) or the COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 424: Unparking The Call

    Unparking a Second Call During a Call Requirements: • Authorisation Call Parking assigned to the subscriber During a call, proceed as follows: 1. Press the Flash key or the Query key. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 425: Switching Authorisation For Call Parking On/Off

    These numbers can then be used to select the parking zone for call parking. Proceed as follows: • Using the configuration manager 1. Open the page Functions > Call parking. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 426: Configuring Hold Time

    2. Enter a value in the Hold time entry field. Possible entries: to 20: A call is held for a maximum of 1 to 20 minutes in the internal parking zone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 427: Online Name Search

    If the online name search has been switched on, the PBX attempts to obtain the missing name from the selected service provider. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 428: Creating Default Service Providers Automatically

    (double entries). Note: When creating default values for providers, the import is only carried out until the maximum number of providers is reached and then it is cancelled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 429: Importing Service Providers

    Downloading Provider Data from the Auerswald Update Server Provider files (*.n2n) with data of various providers can be downloaded from the Auerswald Update Server. Note: The access data provided via online configuration is for information only and without responsibility.

  • Page 430: Creating Service Providers Manually

    • Import the downloaded provider data into the PBX. Creating Service Providers Manually The service provider list accommodates up to five service providers, who can be imported or created manually. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 431: Creating Group Filters For Service Providers

    Up to five group filters can be created for each service provider. The group filter has up to ten search properties. Important: To create group filters, you need know-how in HTML, HTTP, and regular expressions. Note: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 432 The modified response will then be further processed completely. 10. Select or clear the Line Mode check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 433: Setting The Priority Of The Group Filters

    Click the arrow pointing upward next to the corresponding group filter in order to increase its priority by one step. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 434: Copying Provider Data, Group Filters Or Search Attributes

    When copying a service provider, the group filters and search attributes of the new service profider will be copied as well. When copying a group filter, the search attributes of the new group filter will be copied as well. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 435: Testing Configured Search Properties

    • Entries in the provider list 1. Open the page Functions > Online name search > Basic settings. 2. In the Active column, enable the service provider you want to export. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 436: Entering Character Strings Into The Text Converter

    Text substitute entry field. Click Save. Repeat the steps to enter further character strings. • Automatically: Click Standard. The conventional character strings were added to the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 437: Multi-Path Call Forwarding

    Disables multi-path call forwarding. (No other action is required.) 4. If you have enabled multi-path call forwarding, enter the destination number in the Destination number entry field under Multi-path Call Forwarding. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 438: Switching Multi-Path Call Forwarding For Group On/Off

    • For admin: Groups > Properties > Reachability • For user: Group Properties > Reachability. 2. In the list field at the top, select the group in question by its name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 439 4. If you have enabled multi-path call forwarding, enter the destination number in the Destination number entry field under Multi-path Call Forwarding. Possible entries: External number Short-code number Internal number of the individual telephone Internal number of the group COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 440: Pick-Up

    Direct exchange line telephone: with preceding **) Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) You are connected with the caller. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 441: Picking Up During A Call

    2. In the list field at the top, select the subscriber in question by his name or number. 3. In the Pick up list field, select one of the following options: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 442: Switching Call Take-Over For Subscribers On/Off

    Group(s): Calls of this subscriber may be taken over by members of groups the subscriber is also member of. It does not make any difference if the subscriber is currently logged-in or -out. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 443: Performing Call Pick-Up

    Direct exchange line telephone: with preceding **) Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) You are connected with the caller. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 444: Preliminary Pickup Query And Monitoring

    Switching Preliminary Pick-up Query and Monitoring for Subscribers On/Off If preliminary pick-up query and monitoring is enabled for a subscriber, all information about the calls of the subscriber is available for evaluation by BLF. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 445: Switching Preliminary Pick-Up Query And Monitoring For Groups On/Off

    BLF. If preliminary pick-up query and monitoring is disabled for a group, no phone number of calls to the group will be transmitted by BLF. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 446 2. In the list field at the top, select the group in question by its name or number. 3. Select or clear the Preliminary pick-up query and monitoring check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 447: Pick-Up Of All Calls To Group Members

    2. In the list field at the top, select the group in question by its name or number. 3. Select or clear the Pick-up of all calls to group members check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 448: Picking Up A Direct Call To A Group Member

    Anonymous will be displayed. 2. Press the speed-dialling key a second time. 3. Pick up the receiver. You are connected to the caller. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 449: Private (Personalised) Exchange Line Access

    • Exchange line authorisation • Call restrictor (outgoing) • Call deblocker (outgoing) • Telephone book authorisation • Preferred exchange line • Number presentation Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 450: Initiating Private Exchange Line Access

    Authorisation granted specifically to the subscriber allows private exchange line access without requiring a user PIN to be initiated on the subscriber's own telephone. The charges are billed to the telephone used. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 451: Switching Authorisation For Private Exchange Line Access Without Pin Entry On/Off

    3. Select or clear the Private exchange line access without PIN check box. Note: When authorisation is granted for initiating personal calls without a PIN, there is no protection against misuse by other internal users. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 452: Project Assignment

    On a system telephone the project number can be selected not only before the call but also during a call (optional, see the telephone manual). This makes the assignment of incoming calls (for billing the time expenditure) possible. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 453: Room Monitoring

    It is only possible to enable a single telephone for room monitoring at the same time. Further steps: • Replace the receiver of the telephone to disable room monitoring. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 454: Performing Room Monitoring

    (for exchange line request type Direct exchange line telephone: with preceding **). You can now listen into the room. Further steps: • Replace the receiver of the corresponding telephone in the room to be monitored to disable Room Monitoring. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 455: Relays (Actuators)

    The PBX switches the relay off as soon as the audio connection is terminated. Possible use: • Switching an LED of the door terminal • Switching the loudspeaker area of the loudspeaker system for the announcement output COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 456 The PBX switches off the relay after the defined switching duration. Alternatively, switching off can be triggered by telephone after the alarm has been acknowl- edged. Possible use: • Switching a siren or an indicator light COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 457 Alternatively, switching on/off can be triggered manually by telephone. Slave relay The relay is assigned to another relay (master). The PBX switches the relay together with the assigned relay. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 458: Creating An Ip Switch Relay

    3. In the Device template list field, select a device template that matches the existing IP switch relay. 4. Enter a name for the IP switch relay in the Name entry field. 5. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 459: Creating A Relay

    Relays can have various functions on the PBX. For a detailed description of the operating modes, refer to the chapter Functions > Relays (Actuators) > Relay Operating Modes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 460: Identification Number

    (2 to 4 digits) defined here is necessary. Note: All previously assigned identification numbers can be viewed sorted by number, name or type under Overviews > Identification number table. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 461: Configuring The Operating Mode

    • When selecting Configuration dependent: Select the check box/es for the corre- sponding configuration/s. Click Ok. • When selecting Slave relay: Select the corresponding relay in the list field. Click COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 462: Switching Pbx As Master Of The Relay On/Off

    Alarm and PC relay after the specified switching duration. Note: As a a pre-requisite, off control must be supported by the relay (for some relays, e. g. the a/b Switching Modules, switching off cannot be controlled). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 463: Entering The Switching Duration Of The Relay

    (for some relays, e. g. the a/b Switching Modules, switching off cannot be controlled). Alternatively, the hold time of the relay can be used. Proceed as follows: • Separately for relays • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 464: Entering The Hold Time Of The Relay

    1. Open the page Devices > Relays (Actuators). 2. Click Configure in the line for the corresponding relay. 3. Enter the hold time of the relay in the Hold time entry field. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 465: Entering The Dead Time Of The Relay

    The PBX uses DTMF sequences to control the analogue relays. For this purpose, the PBX needs to know which DTMF sequences the connected device requires to switch the relay on or off (see the manual of the device in question). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 466: Switching Authorisation For Switching Of Relays On/Off

    1. Open the page Subscriber (scr.) > Properties > Authorisations. 2. In the list field at the top, select the subscriber in question by his name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 467: Switching A Relay Manually

    • Using a character string on the internal telephone (see section Short Reference) • Using a character string on the external telephone (see section Short Reference) • Using the menu/function key on a system telephone (optional, see the telephone manual) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 468: Call Channel Reservation

    Disables the call channel reservation. (No other action is required.) External exchange line: For outgoing external calls of the group, the selected external exchange line will be reserved. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 469 A B channel reserved for a group is only available for the members of the group who are logged in the group outgoing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 470: Telephone Number Display (Clip)

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Click the Analogue settings tab. 4. Select or clear the CLIP info check box under. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 471: Switching Extended Clip Information On/Off

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Click the Analogue settings tab. 4. Select or clear the Extended CLIP info check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 472: Number Presentation (Outgoing)

    2. In the list field at the top, select the subscriber in question by his name or number. 3. In the Number presentation (outgoing) - business and Number presentation (outgoing) - private or Number presentation (outgoing) list fields, select one of the following options: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 473: Configuring Number Presentation (Outgoing) For Group

    For assignment of the profile, see chapter Settings > Profiles. Requirements: • Configured external numbers 1. Open the page Groups > Properties > Exchange line settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 474: Suppressing Number Presentation

    Calling Line Identification Restriction (CLIR) is also possible on an analogue T-Net telephone using the T-Net function key/men, if available (see manual for the telephone; this may also be known as anonymous calling). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 475 • If number presentation needs to be suppressed between the PBX and the network provider, the number presentation (outgoing) must also be configured as No. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 476: Number Presentation (Incoming)

    PTM connection over which the subscriber is called are presented on the PTMP connection. Exchange line dependent: The phone number to be presented is configured separately for each external connection under Expert. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 477: Configuring Number Presentation (Incoming) For Group

    PTM connection over which the subscriber is called are presented on the PTMP connection. Exchange line dependent: The phone number to be presented is configured separately for each external connection under Expert. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 478 PBX is not used because the actual phone number presentation is directly configured in the individual GSM gateway. On a connection with CLIP no screening enabled, the number presentation defined here is not considered. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 479: Configuring Number Presentation (Internal) For Group Calls

    If the group is internally called the subscriber number is transferred back. Subscriber number: All subscribers logged in outgoing to these group will present their own subscriber number for internal outgoing calls. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 480: Call Forwarding

    Note: If you want to also forward internal calls, use call forwarding for subscribers or for groups instead of call forwarding for external numbers. This also allows forwarding to internal telephones. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 481: Call Forwarding Types

    Switching Call Forwarding for Subscribers On/Off If call forwarding is enabled for a subscriber, internal and external calls to the subscriber are rerouted to other internal telephones or external connections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 482 Internal number of the individual telephone Internal number of the group Note: The phone number entered under Destination number is preserved even if the corresponding check box is cleared. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 483: Switching Subscriber Call Forwarding Only For External Calls On/Off

    For assignment of the profile, see chapter Settings > Profiles. 1. Open the following page: • For admin: Subscriber (scr.) > Properties > Reachability • For user: Subscriber Properties > Reachability. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 484: Switching Cascading Of Call Forwarding For Subscribers On/Off

    For assignment of the profile, see chapter Settings > Profiles. 1. Open the following page: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 485: Switching Call Forwarding For Subscribers For Group Calls On/Off

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the CF on group call check box under Settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 486: Switching The Authorisation For Configuring Call Forwarding For Subscribers To External Numbers On/Off

    • Switching of group properties of groups which the subscriber is a member of • Partial authorisation for Follow me Proceed as follows: • Separately for subscribers • Separately for configurations • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 487: Entering The Delay Time For Call Forwarding On No Reply For Subscribers

    2. In the list field at the top, select the subscriber in question by his name or number. 3. in the Delay time for CF on no reply entry field under Function > Subscriber Settings, enter a value. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 488: Overview Of The Status Of Call Forwarding For Subscribers And Groups

    Switching Call Forwarding for Groups On/Off If call forwarding is enabled for a group, internal and external calls to the group are rerouted to other internal telephones or external connections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 489 LCR will be used for call forwarding for groups to an external destination (e.g., mobile telephone) if at least one member of the group has LCR enabled. It does not matter if the corresponding subscriber is logged in or not. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 490: Switching Group Call Forwarding Only For External Calls On/Off

    For assignment of the profile, see chapter Settings > Profiles. 1. Open the following page: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 491: Switching Cascading Of Call Forwarding For Groups On/Off

    > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand column will apply. For assignment of the profile, see chapter Settings > Profiles. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 492: Switching Call Forwarding For Groups For Group Calls On/Off

    2. In the list field at the top, select the group in question by its name or number. 3. Select or clear the CF on group call check box under Settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 493: Entering The Delay Time For Call Forwarding On No Reply For Groups

    Switching Call Forwarding for External Numbers On/Off If call forwarding for an external number is enabled, external calls to the external number are rerouted to other external connections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 494 4. If you have enabled a call forwarding type, enter the destination number in the Desti- nation number entry field under the desired call forwarding type CF immediately, or CF on busy, or CF on no reply. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 495: Switching The Authorisation For Configuring Features Configured By The Network Provider On/Off

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Features to be configured by the network provider (CF, key pad) check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 496: Switch Input

    Proceed as follows: • Separately for switch inputs • Using the configuration manager Requirements: • Created analogue switch input 1. Open one of the following pages: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 497: Entering The Sip Invite

    3. Enter the SIP invite which the connected device uses as signal in the SIP invite entry field. Possible entries: Digits and the characters * and # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 498: Call Restrictor (Outgoing) - Restricted Numbers

    • Using the configuration manager Note: As described in the following, the setting is also possible via profiles (... > Profiles > Configuration > Configure > ...). If the check box Profile- COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 499: Switching The Call Restrictor (Outgoing) On/Off For Group

    For assignment of the profile, see chapter Settings > Profiles. Requirements: • Configured call restrictor COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 500: Creating A Call Restrictor (Outgoing)

    8. In the Phone number / range entry field, enter the phone number/range. 9. Enter the name of the corresponding phone number in the Name entry field. 10. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 501: List Of Configured Call Restrictors (Outgoing)

    Note: The list can be opened in the configuration manager by selecting User data > Special numbers. Click under Ext. phone number/range / Name to open the list of the configured phone numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 502: Call Restrictor (Incoming) - Robinson Numbers

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Call restrictor (incoming) check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 503: Switching The Call Restrictor (Incoming) On/Off For Group

    [Call restrictor name]: The call restrictor selected in the list field is used for incoming external calls. Like subscriber: The call restrictor selected for a subscriber is used for incoming external calls. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 504: Creating A Call Restrictor (Incoming)

    13. Repeat step 2 to 11 to create additional call restrictors. List of Configured Call Restrictors (Incoming) The list of call restrictors and deblockers shows all of the previously configured call restrictors. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 505 Note: The list can be opened in the configuration manager by selecting User data > Special numbers. Click under Ext. phone number/range / Name to open the list of the configured phone numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 506: Telephone Book Authorisation

    > Configure special exchange line settings > Configure) • For the Call Through function (Functions > Call Through > EXCHANGE LINE SETTINGS > Configure) • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 507: Switching Telephone Book Authorisation For Group On/Off

    Note: As described in the following, the setting is also possible via profiles (... > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 508 Like subscriber: There are no global settings for the group but the individual subscriber settings are active. Further steps: • Create the desired contacts. • Assign the desired contacts to the Telephone book version 1 contact group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 509: Announcement Before Answering

    If announcement before answering is enabled, in external group calls a greeting message is played to the caller before accepting the call and/or if all group members are busy. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 510: Configuring The Call Signallisation

    Note: As described in the following, the setting is also possible via profiles (... > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 511: Selecting An Announcement Before Answering

    Announcement If announcement before answering for fallback is enabled, in external calls which could not be assigned via call distribution a greeting message is played to the caller. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 512 Subscriber xxx/group yyy: The caller is transferred to the configured phone number. immediately: The caller is transferred immediately. after Announcement before Answering: The caller is transferred after the announcement. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 513: Text Messages (Instant Messaging)

    (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions). Sending and receiving of text messages via SIP depend on the end device (see the end device manual). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 514: Door Functions

    If no of the device templates on offer matches your installation, you can select a user-defined device template. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 515 Note that changing the exchange line access number restricts the telephone numbering plan. 8. Enter the names of the relays and switch inputs in the Name entry fields. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 516 To create further configurations for a door terminal, open the page Devices > Door terminals and click Configure in the line of the corresponding door terminal. The configuration is described in the following. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 517 Note that changing the exchange line access number restricts the telephone numbering plan. 8. Enter the SIP password required by the connected device in the SIP password entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 518 Short-code number Internal number of the individual telephone Internal telephone of the group Note: The call destination is first entered identically for all configurations. It can bechanged afterwards. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 519: Entering Dtmf Sequences To Control A Door Terminal

    (see the manual of the device in question). Proceed as follows: • Separately for door terminals • Using the configuration manager Requirements: • Created analogue door terminal COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 520: Entering The Dead Time Of The Door Terminal

    3. Enter the time required by the connected device in the Dead time entry field, Possible entries: to 3000: The PBX will wait 0 for 3000 milliseconds before it sends DTMF sequences to the connected device again. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 521: Entering The Sip Password Of The Door Terminal

    PBX, the door call distribution will be controlled completely – including configuration- dependently – by the PBX. Proceed as follows: • Separately for configurations • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 522 If a door call should also be executed via VoIP accounts or GSM gateways, in any case the external number must be entered with the corresponding city code, even if it is the local prefix. 7. Click Ok. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 523: Configuring A Ringtone For The Door Call

    1. Open the page Devices > Door terminals. 2. Click in the line of the corresponding door call. 3. In the Ringtone list field select one of the following options: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 524: Configuring The Call Duration For The Door Call

    1. Open the page Devices > Door terminals. 2. Click in the line of the corresponding door call. 3. In the Call duration list field select the desired call duration. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 525: Configuring The Exchange Line Settings And Number Presentation For Door Calls

    If the DDI is displayed in red font subsequently, it either does not belong to the value range or the maximum number of own phone numbers has already been entered. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 526: Configuring A Second Ringer For Door Calls

    PBX, but takes over the selected door function for the door terminal. Proceed as follows: • Use the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 527: Switching The Authorisation For Opening The Door On/Off

    Switching the Authorisation for Opening the Door On/Off If the authorisation for opening the door is enabled, the subscriber in question can telephone with the door and open the door by pressing a key. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 528: Accepting A Door Call

    • Configured door terminal • Configured door call When you receive a door call, proceed as follows: 1. Pick up the receiver. You are connected with the door terminal. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 529: Calling A Door

    • Configured door terminal • Configured door call When you receive a door call during a call, proceed as follows: 1. Press the Flash key or the Query key. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 530: Opening The Door During A Door Call

    • Configured relay with operating mode Door opener • Authorisation Open door assigned to subscriber or group 1. Press the Flash key or the Query key. 2. Dial #. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 531: Transmission Of The Display Name

    • SIP convenience package enabled (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) 1. Open the following page: • For admin: Subscriber (scr.) > Properties > Settings • For user: Subscriber Properties > Settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 532 Note: Depending on the settings for system telephone and address book entry, the display name can be entered on the page Subscriber (scr.) > Properties > Basic settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 533: Voip/Gsm Routing

    It is not possible to route numbers via the exception table. In order to correctly dial these phone numbers, use targeted exchange line assignment with the COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 534: Entering Exception Telephone Numbers

    Note: Do not enter the phone numbers for software updates (system telephone) etc. numbers in the table of exception number. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 535 GSM: Slot x - Port No | Name of connection: The dialling is carried out by the GSM gateway at the selected external port of the ISDN PTMP connection. 6. Click Save. 7. Repeat step 2 to 6 to enter additional exception numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 536: Importing Exception Telephone Numbers

    The columns Phone number / range and Name can be exported as a text file (*.txt). The data is arranged in rows and separated by semicolons in this file. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 537: Configuring Configuration Dependent Voip/Gsm Routing

    2. Select or clear one or several check boxes under Configurations to assign single configurations to an exception number or select the check box under For all config- urations to assign all configurations to an exception number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 538: Preferred Exchange Line

    1. Open the page Subscriber (scr.) > Properties > Exchange line settings. 2. In the list field at the top, select the subscriber in question by his name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 539: Switching Preferred Exchange Line For Group On/Off

    For assignment of the profile, see chapter Settings > Profiles. Requirements: • Configured external numbers COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 540 (see chapter Short Reference > Targeted Exchange Line Access). The same priority may be allocated to different external connections in parallel. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 541: Waiting Field Function

    5. Under Subscriber/group number for the Waiting Field, select the phone number for the waiting field. 6. Configure the Automatic call take-over for the waiting field. 7. Load an announcement before answering as audio file (*.wav) in the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 542: Sequence For Call Acceptance In Waiting Field

    (on the telephone) will these functions (for example, call forwarding on an answering machine) become available again. The function in question (except parallel calling) must be switched on again. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 543: Selecting Subscriber Or Group Telephone Number As Waiting Field

    Selecting Subscriber or Group Telephone Number as Waiting Field The selection can be made as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 544: Switching Automatic Call Take-Over On/Off

    3. Option After:: Enter the time duration in seconds in the After: entry field. Possible entries: seconds COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 545: Music On Hold And Announcement

    The combined total size of all audio files (*.wav) stored in the PBX must be less than 20 MB. The amount of memory already used, and the remaining capacity, are displayed (in MB and as a percentage). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 546 In the Internet, you can convert the audio files into the audio format required for the PBX (see www.auerswald.de/service). For example, use the Audio Converter to convert audio files (*.mp3, *.wav or *.raw) into G.711 (*.wav) audio format. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 547: Settings For Music On Hold And Announcements

    Specifies how loudly the music on hold should be played during the announcement. Mix announcement into music on hold An announcement is played together with the music on hold. The music on hold is played without an additional announcement. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 548 Standard ann.: For the standard announcement, the PBX uses the audio file specified as the standard file in Functions > Music on Hold/Announcements > File management > System Files. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 549 Standard ann.: For the standard announcement, the PBX uses the audio file specified as the standard file in Functions > Music on Hold/Announcements > File management > System Files. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 550: Switching Music On Hold During The Ringing Period On/Off

    2. Select or clear the Blind Transfer check box under MUSIC ON HOLD DURING THE RINGING PERIOD. 3. Select or clear the Ann. before answering check box under MUSIC ON HOLD DURING THE RINGING PERIOD. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 551: Wake-Up Functions

    Call duration of a wake-up call (30 to 120 sec.) Specifies how long an individual wake-up call is played on an end device. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 552 Configuration Manager. wake-up time was configured using a character string on the internal telephone. Weekday/s on which the wake-up call is made. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 553: Creating Switching Times For Switching The Wake-Up Announcement

    To switch wake-up announcements on and off depending on the time of day, different switching times can be created. Proceed as follows: • Separately for configurations • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 554: Overview Wake-Up Times

    • Using the configuration manager ( Overviews > Wake-up times) The overview wake-up times show all currently set wake-up times sorted by weekdays. Print The print view opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 555: Central Caller List

    • For admin: Groups > Properties > Settings • For user: Group Properties > Settings 2. In the list field at the top, select the group in question by its name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 556 Functions Central Caller List Switching Central Caller List On/Off 3. Select or clear the Central caller list check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 557: Settings

    CLIP Texts (page 720) – Protection from Unauthorised Access (page 721) – Exchange Line Request (page 730) – Transfer and Callback (page 735) – PBX, Dealer and Operator Data (page 738) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 558: Hardware

    Hardware > Selection of modules. Select the desired slot in the Move module to list field. The settings already made for this module will not be lost by this action. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 559: Configuring The Use Of The Isdn Ports

    • PTMP connection: ISDN PTMP connection (Point-to-Multipoint) with up to ten multiple subscriber numbers (MSNs). • PTP connection: ISDN PTP connection (Point-to-Point) with a PBX base number and Direct Dial In numbers (DDI numbers). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 560: Switching S Bus Monitoring On/Off

    If this function, e.g., causes too many problems for exchange lines outside of Germany, it can be disabled. Proceed as follows: • Separately for S ports • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 561: Configuring The Use Of The External Analogue Ports

    The numbers under Port correspond to the numbers used on the board. Further steps: • If necessary, change the country-specific settings (see chapter Settings > Analogue Connection > More Information on Country-specific Settings). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 562: Identification

    2. In the IP address entry field under ETHERNET CONFIGURATION, enter the IPv4 address of the PBX. Possible entries: IP address with a range of 0 to 255 (example: 192.168.0.240) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 563: Configuring The Ipv4 Subnet Mask

    Configuring the IPv4 Gateway TProceed as follows: • Using the configuration manager • Using a character string on the internal telephone (see section Short Reference) Requirements: • Disabled DHCP client COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 564: Switching The Permanent Ip Address From The Apipa Address Range On/Off

    Switching UPnP On/Off If UPnP is enabled on the PBX and if the UPnP service is installed and enabled on the PC being used, the PBX is identified and selected as the "Auerswald PBX" device in the network environment. Proceed as follows: •...

  • Page 565: Switching Ipv6 On/Off

    Proceed as follows: • Using the configuration manager Requirements: • IPv6 status IPv6 static selected 1. Open the page Administration > IP configuration. 2. Click IPv6 configuration under ETHERNET CONFIGURATION. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 566: Configuring The Dsp Module

    2. In the Network address entry field under COMpact 4DSP, enter the network address of the subnet. Possible entries: Address with a range of 0 to 255 or 247 (example: 192.168.10.0) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 567: Internet Access

    • Click Test connection, to check functioning of the Internet connection. The PBX will then send a Ping command to test whether www.google.de can be reached. www.google.de has been chosen because it can usually be reached. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 568: Configuring The Use Of Your Own Dns Server

    Configuring the HTTP Proxy An HTTP proxy is a proxy for the HTTP protocol, over which Internet sites are called or files downloaded. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 569: Forcing Https Connection

    An access via HTTP will be forwarded to HTTPS. If Force HTTPS connection is disabled, the connection is carried out via HTTP. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 570: Ip Blacklist And Whitelist As Protection Against Attacks From The Internet

    CPU (Administration > IP configuration under ETHERNET CONFIGU- RATION). The administrator must then put in place appropriate measures to protect the PBX within its infrastructure (e.g. using routers or bridges). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 571 (Administration > IP configuration. 2. In the IP address column, click the required IP address. 3. Click: • Delete to delete the IP address from the IP blacklist. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 572 CIDR notation. The values for Host IP appear automatically in the list. 5. Click Save. 6. Repeat steps 2 to 5 to enter additional IP addresses. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 573: Sftp Server

    A coloured bar under the entry field shows the security level of the password (red = low level, green = high level). Passwords with a low security level can not be saved. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 574 German Federal Office for Information Security (BSI, in German). Caution: Visible passwords constitute a security risk. • After entering the PIN/password, click on Mask passwords. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 575: Internal Telephone Numbers

    • Up to 10 automatic receptions • 1 Basis phone number for call parking • Up to 400 short-code dialling numbers • Up to 10 emergency call or service numbers COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 576: Overview Of The Internal Telephone Numbering Plan

    Print) in the configuration manager by opening the page Overviews > Phone numbering plan. The phone numbers can be shown in the Total overview or Grouped by type. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 577: Creating Analogue Subscribers

    For entering a sequence of phone numbers enter the first and the last phone number under from ... until. 4. Enter a name for identification purposes in the Name entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 578: Creating Isdn Subscribers

    The internal number entered here needs to be entered in the ISDN unit or in the system telephone as the (first) MSN. Also on an ISDN unit, make sure that the phone number is transmitted to the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 579 5. In the Module / Port list fields, select the module and the port to which the end device is connected. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 580: Creating Voip Or Ip Dect Subscribers

    • Internal VoIP channel (optional, see chapter Important Information > Product Details > Basic Assembly and Extensions) 1. Open the page Subscriber (scr.) > Phone numbers. 2. Click New. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 581 Note: Here you can already assign the MAC address and a provisioning file to the subscriber. For more information see chapter Service and Maintenance > Provisioning for IP Telephones. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 582: Creating Subscribers Without Assignment

    For example, if the phone number 12 is assigned, the phone numbers 120-129 and 1200-1299 are no longer available. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 583: Function Overview For Subscriber Properties

    The corresponding functions are listed on each tab. Click Configure to display the subscriber for whom the function is to be switched on/off, or set. In some functions, you can enter data or select settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 584: Monitoring Status Internal Subscriber

    You can then reset its hardware status under Subscriber > Properties > Basic Settings by clicking Execute next to Reset hardware status. Registration (ISDN telephones) No registration has been performed yet COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 585 No provisioning file has been assigned yet to the device. A provisioning file has been assigned to the device, however, this file has not yet been requested by the device. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 586 PBX for each individual device (e. g. IP and MAC address, type name, firmware version and status). Not all information is neces- sarily available for each device. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 587: Managing Unassigned Telephones

    A group is made up of multiple internal end devices at the same time. A phone number for groups is used to access the end devices that belong to the group via the PBX. Up to 64 groups can be created. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 588: Assigning Group Members To A Group

    6. Repeat step 2 to 5 to enter additional numbers. Assigning Group Members to a Group A group is made up of internal end devices that are assigned to the group. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 589: Group Overview

    (incoming) and (outgoing) of the subscribers. Note: The overview can be viewed and printed ( Print) in the configuration manager by opening the page Overviews > Groups. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 590: Switching Authorisation To Change The Port For Isdn Subscriber On/Off

    Delays in the transmission and loss of packets can be compensated that way. The jitter buffer can be configured separately for subscribers and VoIP providers. Proceed as follows: • Separately for subscribers • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 591: Switching Echo Cancellation For Voip Subscribers On/Off

    • As a user: Subscriber properties. 2. In the list field at the top, use the relevant subscriber's name or number to select them. 3. Click the VoIP settings tab. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 592: Configuring The Telephone Number Format For Voip Subscribers

    2. In the list field at the top, select the subscriber in question by his name or number. 3. Click the VoIP settings tab. 4. In the Format of transferred phone number list field, select one of the available options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 593: Analogue Connection

    The analogue port supports the GSM gateway connected to it. Any phone number can be used for the analogue port. It must be entered in the PBX and GSM gateway configurations. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 594 This exchange line can be used for emergency calls. This exchange line cannot be used for emergency calls. You will hear the announcement, "This telephone does not allow emergency calls. Please use an alternative." COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 595: Expert Configuration, Analogue Connection

    • External analogue port (optional, see Important Information > Product Details > Basic Assembly and Extensions section) Apply country settings for Accepts the country settings for the selected country. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 596 This is necessary if audio signals are considered locally to be too loud or too quiet (e.g. the volume at which speech is output to the internal subscribers). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 597 The number/character string entered here is automatically added to the selected phone number as a prefix. This is needed if the central office always requires a specific leading number/character string that is not part of the phone number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 598 The PBX recognises this character as the end of the phone number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 599 The minimum length of the busy signal specifies the time (in seconds) the PBX takes to identify a busy signal sequence. This prevents, for example, the PBX identifying speech as a busy signal. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 600 FSK: The network provider uses Frequency Shift Keying to send the CLIP information. DTMF and DTMF (MaxComm): The network provider uses Dual Tone Multi Frequency signalling to send the CLIP information. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 601 Possible entries: • Digits: • The characters • as a wildcard for the phone number • (comma) for a one second pause • as a wildcard for a flash COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 602 An incorrect character string will cause the PBX to operate incorrectly. Ring Signal Frequency The ringer frequency specifies which frequency is used by the analogue network provider to send the ring signal. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 603: Isdn Connection

    • If necessary, entering additional numbers for the PTP connection. – Using the configuration manager (page Public switched tel. networks > ISDN connections > Additional PBX base numbers) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 604: Ptmp Connection Settings

    The PBX stores the charge information sent by the network provider and uses it to evaluate individual calls. Important: Disabling this function is only advisable if it causes problems on the external connection (this depends on the network provider/country). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 605 If a call is forwarded via the external connection, the caller's phone number is sent to the destination of the forwarded call. The PBX's phone number is sent to the destination of the forwarded call. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 606 A call can only be redirected via a call channel on the same port. The probability that the call cannot be forwarded because the channels are busy is therefore higher. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 607 (For call forwarding via the PBX, use any available call channel COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 608 Note: See the Settings > Ring tones section for information about exceptions to signalling and sound sequences. Adds a new phone number. Delete Deletes the entries marked in the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 609: Pbx Base Number/Bundle Settings

    1:1 assignment for the extension numbers in the extensions block. If an extension cannot be assigned, the fallback call distribution function is enabled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 610 Additional settings can also be made for the bundle. Adds a new phone number. Delete Deletes the entries marked in the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 611: Ptp Connection Settings

    (service feature not unlocked), it might still happen that the caller is given the option of a callback. In this case, the caller's reply is not forwarded to the PBX and therefore the function cannot be performed. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 612 If you are using the Soft-LCR 4.0 LCR procedure, the duration of the call and your own table of tariffs are used to calculate the charges. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 613 GSM gateway connected to it. Any phone numbers can be used for the connection. They must be entered in the PBX and GSM gateway configurations. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 614 PBX (2nd call channel): The PBX uses an existing, free call channel to forward the call. The charges for this additional connection established by the PBX are billed to the PBX operator. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 615 LCR must be disabled if the network provider does not support LCR. However, you can always perform LCR manually by dialling a provider area code prefix if the network provider supports the dial-around service. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 616: Extension Settings

    Note: You can input up to 250 external numbers for land line and VoIP connections in the PBX. In other words, the total maximum number of MSNs, DDI numbers and additional numbers is 250. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 617: Settings For Additional Numbers

    • Separately for PBX base numbers • Using the Configuration Manager (page Public switched tel. networks > ISDN connec- tions > Additional PTP connection numbers) Requirements: • Configured PBX base number COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 618 Note: See the Settings > Ring tones section for information about exceptions to signalling and sound sequences. Adds a new phone number. Delete Deletes the entries marked in the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 619: Voip

    In order to correctly dial these phone numbers, use targeted exchange line assignment with the account number (targeted VoIP access point). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 620: Configuring External Internet Telephony

    7. If necessary, enable DiffServ in order to increase VoIP call quality. 8. Check whether the registration of the VoIP account was successful (Monitoring > Status VoIP accounts). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 621: Configuring Internal Ip Telephony

    Internal number of the VoIP subscriber User password of the VoIP subscriber Note: You will find notes about how to configure different VoIP end devices on the Internet (see www.auerswald.de/service). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 622: Configuring Remote Extensions

    When the subscriber tries to dial an emergency number, he will hear the announcement “This telephone does not allow emergency calls. Please use an alternative.“ COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 623 9. Configure the remote extensions. To do this, you need the following information: The external IP address or URL of the PBX (as registrar and domain) The internal number of the VoIP subscribers (as MSN or user name) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 624: Voip Settings

    Number of channels to be used for voice mail/fax and not for VoIP. External VoIP channels Number of VoIP channels to be used as external VoIP channels. The remainder of the available VoIP channels are used as internal VoIP channels. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 625 The RTP port is a port on the local system that is used as the outgoing port for RTP transfers. Note: The page Overviews > Ports shows an overview of the PBX ports (incoming and outgoing). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 626 The STUN server entered here can be used to connect to external private branch exchanges. Notes: If all external private branch exchanges are connected to the PBX network via a VPN tunnel, no STUN server needs to be entered. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 627: Sips/Srtp Settings

    Execute The required certificates/keys are generated in the PBX and their accompanying information is displayed on the page. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 628: Voip Provider Management

    Requirements: • PC or PBX with existing connection to the Internet The Auerswald update server downloads a file containing an individual provider's access data (*.XML). Depending on the Internet connection, this file is then either saved to a (PC) data storage device or directly to the PBX.
  • Page 629 If you have changed the settings for a default provider, and now want to restore the default settings, first delete the provider in question. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 630: Voip Provider Settings

    Internet. For this reason, you may need to implement port forwarding for incoming SIP packets on the SIP port set up in the VoIP provider's configu- ration. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 631 The SIP request also contains an "rport" part in which the IP addresses used here (local, public) are transported. Notes: If Enabled is selected: If problems occur with single-sided call connections, use Enabled with use of STUN instead. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 632 The SIP port for a VoIP provider cannot be the same as the SIP port of the internal VoIP registrar or the SIPS port of the internal VoIP registrar. The Overviews > Ports page shows an overview of the PBX ports (incoming and outgoing). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 633 This provider encrypts external connections to prevent listening in. The processes used to set up and shut down a connection, and signalling, are all encrypted by SIPS. Note: SRTP is used to encrypt call data. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 634 Select a certificate that is stored on a data storage device and store it in the PBX. Delete Deletes a certificate currently saved in the PBX after user confirmation at the prompt. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 635 Caution: Each time a port is opened on the NAT router, this creates a potential source of danger. • It is essential you put additional protective measures in place. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 636 Selects a compromise between VoIP call quality (high bandwidth) and compression (lower bandwidth) for the codec sequence. Best possible compression Selects a codec sequence with stronger compression (lower bandwidth) as highest priority. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 637 • For this reason we recommend you use this functionality as little as possible. Sub-system operation Like any other PBX for which the VoIP provider has been configured, the PBX can be used as a sub-system. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 638 Compliant to RFC: two separate media lines for disabling audio and negotiating the fax protocol. Variant 1: only one media line for negotiating the fax protocol (the media line for disabling audio is not used). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 639 If prefixes are necessary for conversion, for dialling a number without prefixes, the prefixes set for the account are used (Public switched tel. networks > Voice over IP (VoIP) > Accounts > Configure). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 640 If prefixes are necessary for converting your own phone number, the prefixes set for the account are used (Public switched tel. networks > Voice over IP (VoIP) > Accounts > Configure). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 641 User name section in the From header contain "anonymous". Note: Number presentation suppression in accordance with RFC 3325, by using a privacy header, is also used automatically. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 642 CLIP no screening) in the "From" header is transferred to the network provided number (screened number). The phone numbers can be used, for example, for Call Through via VoIP. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 643: Voip Account Management

    (VoIP page) > Accounts) Provider name VoIP provider with whom the account was set up. Account name Freely selectable name. This name is used to identify the account within the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 644: Voip Account Settings

    LOCATION/ACCESS DATA Country code International telephone prefix (country code, e.g. 0044 for the UK) of the country for which the account's VoIP provider has provided the phone numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 645 User name User name assigned by the VoIP provider when the account was set up. It is used to identify the user to the VoIP provider. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 646 Notes: To change an existing password, click on Show passwords. You can only input an entry in this field if the VoIP provider has assigned an authorisation ID. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 647 Delay time for Call Forwarding on no reply in the PBX This delay time for external numbers specifies the time (in seconds) after which a call is forwarded if the called subscriber does not respond. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 648 (Direct Dial In - DDI) extension numbers. The VoIP provider assigns the phone numbers for the connection. The phone number to be dialled is formed from the PBX base number + DDI number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 649 Individual ringtones can be assigned to extension numbers that were input in different ways. See the Settings > Ring tones section for information about exceptions to signalling and sound sequences. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 650 (click on New). You must enter all the extension numbers for a PTP connection that is not running linear call distribution. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 651 Note: See the Settings > Ring tones section for information about exceptions to signalling and sound sequences. Adds a new phone number. Delete Deletes the entries marked in the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 652 Multiple subscriber number (MSN) The PTMP connection has up to ten multiple subscriber numbers. The VoIP provider assigns the phone numbers for the connection. (Select New to enter.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 653 Note: See the Settings > Ring tones section for information about exceptions to signalling and sound sequences. Adds a new phone number. Delete Deletes the entries marked in the list. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 654: Monitoring Voip Status

    • If operations in the same network are unaffected, check the PBX's network configuration (ETHERNET CONFIGURATION or DNS CONFIGURATION, see Administration > IP configuration). If this does not produce any results, check the status of the individual areas: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 655 The STUN request failed or the system has been rebooted. The area must be rechecked to display the current status. A grey dot (undetermined status) is displayed until a response is received. Error, e.g. because: • The registrar is offline. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 656 This leads to multiple registrations that the VoIP provider may block after a while. Outbound proxy The VoIP provider has responded to the INVITE request in some way. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 657 IP (VoIP) > Accounts > Configuration). • Although the outbound proxy is on the network ("ping" is successful), it cannot currently carry out its task (e.g. maintenance tasks). • The account is blocked. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 658: Profiles

    (Profile-controlled settings disabled). In addition to this the user needs a user password and the authorisation for the page mentioned above. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 659: Group Properties Via Group Profiles

    • Default profiles: The selected settings can be viewed by means of clicking View in the last column. • User-defined profiles: The user-defined profiles can be adapted to the corresponding requirements by means of clicking Configure in the last column. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 660: Assigning Profiles

    1. Open one of the following pages: • Subscriber (scr.) > Profiles > Profile assignment • Groups > Profiles > Profile assignment • Devices > Voice mail/fax boxes > Profiles > Profile assignment COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 661: Function Overview

    The function overview can be opened on the following pages: • Subscriber (scr.) > Profiles > Function overview • Groups > Profiles > Function overview • Devices > Voice mail/fax boxes > Profiles > Function overview COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 662: Dect Telephones

    The chapter Settings > DECT Telephones > Transferring Telephone Numbers from the Address Books into the Telephone Book on a COMfortel DECT 900/900C Handset describes how you can take over telephone book entries for the COMfortel DECT 900/900C Handsets. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 663: Using The Configuration Manager To Switch On The Login Mode Of A Comfortel Dect 900 Base

    • Configured internal numbers for the COMfortel DECT 900/900C Handsets 1. Open the page Subscriber (scr.) > COMfortel DECT. 2. Select the DECT base in the list field under DECT base. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 664: Assigning Internal Telephone Numbers To Comfortel Dect 900/900C Handsets

    IPUI of the handset / serial number of the handset. 4. Enter the identification number of the mobile handset in the entry field underIPUI of the handset / serial number of the handset. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 665: Using The Configuration Manager To Log Out Comfortel Dect 900/900C Handsets

    3. Select the Logout check box under Mobile handset. 4. Click Save. Note: If the mobile handset is logged out, the superfluous internal numbers are deleted (Subscribers (scr.) > Phone numbers). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 666: Using The Configuration Manager To Configure A Function Key For Pbx Functions

    COMfortel DECT 900/900C Handset. 6. In the Programming function entry field, enter a programming function on the PBX or replace the placeholder for the specified programming function. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 667: Copying A Function Key Assignment Into Other Comfortel Dect 900/900C Handsets

    Handsets The assignment of the function key on a COMfortel DECT 900/900C Handset can be copied into another mobile handset. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 668: Transferring Telephone Numbers From The Address Books Into The Telephone Book On A Comfortel Dect 900/900C Handset

    Book on a COMfortel DECT 900/900C Handset The phone numbers with their corresponding names entered in the address books can be transmitted into one or more COMfortel DECT 900/900C Handsets. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 669 The phone numbers with lower short-code dial numbers are transferred first. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 670: Restoring A Telephone Book From The Pbx

    4. Select or clear the Transfer of phone numbers to the destination telephones check box. 5. Select the phone number of the source in the list field under Source (number of the COMfortel DECT handset). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 671 During the data transfer (duration: up to two minutes), the mobile handset is not available and "Copying from PBX" is shown on the display. 8. Click Close. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 672: E-Mail

    • Enter the access data for the outgoing mail server which you have received from the Internet service provider. • Enter the address of the e-mail sender for the outgoing mail server. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 673: Entering The Address Of The Outgoing Mail Server

    2. In the list field at the top, select an outgoing mail server according to its name. 3. In the Port entry field, enter the port number (port) of the outgoing mail server. Possible entries: 65535 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 674: Configuring The Authentication Type Of The Outgoing Mail Server

    • With enabled authentication: Enter user name and password. Entering the User Name of the Outgoing Mail Server Proceed as follows: • Separately for outgoing mail servers. • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 675: Entering The Password Of The Outgoing Mail Server

    If encryption is enabled, the connection of the outgoing mail server is secured using the SSL (Secure Socket Layer) protocol. The data is transferred via https. Proceed as follows: • Separately for outgoing mail servers • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 676: Switching The Use As Default Outgoing Mail Server On

    To switch it off, use as Default outgoing mail server must be switched on for another outgoing mail server. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 677: Entering The Address Of The E-Mail Sender For The Outgoing Mail Server

    • Configured outgoing mail server 1. Open one of the following pages: • Voice mail or fax box: Devices > Voice mail/fax boxes > Properties • System e-mails: Administration > System messages COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 678: Deleting Outgoing Mail Servers

    Proceed as follows: • Using the configuration manager Note: The logo must have the file format *.jpg and should have a size of 160 x 60 pixels (width x height). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 679: Assigning A Logo

    The file may have a size of 50 kB max. The memory for all logos is limited to 500 kB. If do not import your own logo, the Auerswald logo included in the scope of supply will be used. Requirements: •...

  • Page 680: Internationalisation/Language Files

    • System log: Text modules to generate an e-mail with system information, malfunctions and safety warnings. • Common: General text modules. • Date and time: Text modules with variables for date and time. – Date: Day: Month: Year: YYYY – Time: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 681: Creating A Language File

    You can export a language file, for example to translate it with the help of a text editor, and then import it again into the PBX. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 682: Importing A Language File

    3. Click Browse (this text is depending on the browser used). 4. Select the required language file (*.xml) and click Open (this text is dependent on the operating system used). The file is displayed in the entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 683: Assigning A Language File

    The e-mails will be sent with German text modules. english: The e-mails will be sent with English text modules. polski: The e-mails will be sent with Polish text modules. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 684: System Messages

    – Using the Configuration Manager (on the following pages) – Administration > System messages – Devices > Voice mail/fax boxes – Devices > Voice mial/fax boxes > Properties > Box settings COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 685: Monitoring System Messages

    System event category: System information, Simple malfunction, Serious malfunction, Security warning Notification More detailed information about the system event (in English, no matter what language is used in the Configuration Manager) Print The print preview now opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 686: System Message Settings

    IPv4 address: Link starts with https: and the PBX's IPv4 address. with IPv6 address: Link starts with https: and the PBX's IPv6 address (if present). User-defined: A URL prefix defined by the user is set. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 687 System information is only logged. Simple malfunctions Simple malfunctions are sent as e-mails. Simple malfunctions are only logged. Serious malfunctions Serious malfunctions are sent as e-mails. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 688 Click on Do not display this notice again to hide warnings and notes that are displayed as pop-up elements during configuration or after you register in the Configuration Manager. You can also restore the hidden pop-up elements again if required. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 689: Gsm Gateway

    – Public switched tel. networks > Analogue connections • Entering the connection type on the ISDN connection and the phone number. – In the GSM gateway configuration (see manual of the GSM gateway) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 690: Call Distribution

    An internal destination can be assigned to an external number. Internal desti- nations can be subscribers, groups, voice mail/fax boxes or the automatic reception functions. If several subscribers ring simultaneously, they are grouped. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 691 6. Click Save. 7. Repeat step 4 to 6 to configure the call distribution for the other PTMP connections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 692 7. Repeat step 4 to 6 to switch on/off linear call distribution for the other PTMP connec- tions. 8. Repeat step 2 to 7 to switch on/off linear call distribution for other configurations (PBX profiles). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 693 6. Click Save. 7. Repeat step 4 to 6 to configure the call distribution for the other PTP connections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 694 7. Repeat step 4 to 6 to configure the call distribution for the other PTMP connections. 8. Repeat step 2 to 7 to configure the call distribution for other configurations (PBX profiles). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 695: Configuring Fallback

    4. Under Fallback, select one of the following options: Reject: The caller will hear the busy signal. (Continue with step 8.) Fallback settings: The caller will be transferred according to the settings. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 696: Switching Delayed Fallback On/Off

    • Separately for external connections • Using the configuration manager Requirements: • Selected fallback number (see fallback) 1. Open the page Public switched tel. networks > Call distribution. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 697: Overview Of The Call Distribution

    8. Repeat step 2 to 7, to configure the delayed fallback function for other configurations (PBX profiles). Overview of the Call Distribution The overview indicates on which internal subscribers a call on a separate external number is signaled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 698: Configuring The Modem/Fax Call Distribution For Analogue Connections

    1. Open the page Public switched tel. networks > Call distribution. If several configurations (PBX profiles) have been created, these will be available as tabs. 2. With several configurations: Click the tab with the desired configuration. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 699 4. In the second CALL DISTRIBUTION FOR... list field, select the connection in question. 5. In the Active list field, select the option No detection. 6. Select or clear the Passive check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 700 9. Repeat step 4 to 6 to configure the call distribution for the other PTMP connections. 10. Repeat step 2 to 7 to configure the call distribution for other configurations (PBX profiles). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 701: Emergency Calls

    – Public switched tel. networks > ISDN connections > PBX base numbers/trunk bundles > Configure – Public switched tel. networks > Analogue Connections – Public switched tel. networks > Voice over IP (VoIP) > Provider > Configure COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 702 – Using a character string on the internal telephone (see Short reference section) Note: The PBX is supplied with announcements in English and German. You can create other announcements in the local language at a later point in time. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 703: Switching The Emergency Call Priority Switch On/Off

    Solve the problem by assigning new phone numbers to the internal subscribers in question. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 704: Entering Your Own Emergency Telephone Numbers

    Publc switched tel. networks > Emergency calls you can select whether an exchange line access number has to be be entered when dialling or not. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 705: Entering Service Numbers

    The exchange line access number is never entered when entering service numbers. Proceed as follows: • Using the configuration manager 1. Open the page Public switched tel. networks > Emergency calls > Service numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 706 (e.g. Call data list). 5. Click Save. 6. Repeat Steps 2 to 5 to enter additional numbers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 707: Pbx Time

    3. In the Time entry field, enter the correct time. Possible entries: Time in hh format: mm : ss 4. In the Date entry field, enter the current date. Possible entries: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 708: Switching The Automatic Updating Of The Pbx Time On/Off Via The Network

    If updating the PBX time via the network is enabled, the PBX time will be accepted from an NTP server at the selected time interval. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 709: Switching Automatic Updating Of The Pbx Time After Each Isdn Call On/Off

    The network provider usually transmits a time that is precise to the minute. The time is updated at most once per hour. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 710: Switching Ntp Server Service On/Off

    1. Open the page Settings > Date/Time of the PBX. 2. Select or clear the NTP server service check box under AUTOMATIC DISTRI- BUTION OF THE PBX TIME/DATE. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 711: Calendar

    In addition to the holidays that are available in the holiday lists for the various countries/federal states, you can create your own days with customised information (e.g., company vacations). You can also edit existing entries. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 712: Importing Holidays

    3. Click Browse (this text is dependent on the browser used). 4. Select the file to be imported and click Open (this text is dependent on the operating system used). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 713: Exporting Holidays

    • Using the configuration manager 1. Open the page Functions > Calendar. 2. Click Export. The dialogue for downloading the file publicholiday.ft appears. 3. Save the file on the PC. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 714: Tones

    Call Through - dialling a phone number is possible During a remote programming call, when the connection for remote programming is available – programming is possible COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 715: Presenting The Tones

    3. In the Internal dial tone list field under Signallisation by tones, select one of the following options: 1 x long: Continuous tone 3 x short: 3 Double tones, approx. 1 second pause, ... COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 716: Switching The Busy Tone For The End Of Call On/Off

    • For admin: Subscriber (scr.) > Properties > Settings • For user: Subscriber Properties > Settings. 2. In the list field at the top, select the subscriber in question by his name or number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 717 3. Select or clear the corresponding check box under Signallisation by tones: • Special dial tone for CF, Do-not-Disturb, baby call/hotline • Special dial tone for filled call data memory COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 718: Ringtones

    > Configure – Public switched tel. networks > ISDN connections > Extension numbers PTP connection – Public switched tel. networks > ISDN connections > Additional PBX base numbers COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 719: Configuring The Ringer Frequency

    • Using the configuration manager 1. Open the page Settings > Basic settings. 2. In the Ringer frequency list field under General, select one of the available options. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 720: Clip Texts

    1. Open the page Settings > CLIP texts. 2. Enter the CLIP texts in the corresponding CLIP text for ... entry fields under CLIP display texts. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 721: Protection From Unauthorised Access

    Each sub-administrator has the same access and modification authorisations. Note: If the sub-administrator enters his internal number as user name, this registration is recognised as an user login and the Web interface is presented in user-mode. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 722: Configuring Access Authorisation

    (https). To make any changes, you need the current admin password. After a change you must log in again. Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 723 - _ . ! ~ * ' ( ) & = + $ , Note: A coloured bar under the entry field shows the security level of the password (red = low level, green = high level). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 724: Configuring Sub-Administrator Access

    3. Click the Basic settings tab. 4. If necessary, change the sub-admin PIN of the relevant subscriber in the PIN entry field. Possible entries: Exactly 6 digits Digits: 0- COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 725 German Federal Office for Information Security (BSI, in German). Caution: Visible PINs and passwords constitute a security risk. • After entering the PIN/password, click on Mask PIN and password. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 726: Configuring User Pins And Passwords

    PIN. PINs which are easy to guess, such as 111111 or 123456, should also be avoided. It is possible to configure no user PIN at all. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 727: Changing The Pin

    • After entering the PIN/password, click on Mask PIN and password. Changing the PIN Any PIN on the PBX can be changed. Proceed as follows: • Using a character string on the internal telephone COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 728: Switching Authorisation For Controlling The Pbx On/Off

    Switching Authorisation for Controlling the PBX On/Off If authorisation for controlling the PBX via telephone is enabled, the subscriber in question program the PBX over the internal telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 729 2. In the list field at the top, select the subscriber in question by his name or number. 3. Select or clear the Controlling of the PBX via telephone check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 730: Exchange Line Request

    In this case, the automatic exchange line request can only be selected for IP DECT telephones. For all other subscribers, only direct exchange line telephone and internal telephone can be selected. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 731: Switching System-Wide Automatic Exchange Line Request On/Off

    > Emergency calls) 1. Open the page Public switched tel. networks > Exchange line request. 2. Select or clear the System-wide automatic exchange line request check box. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 732: Configuring Exchange Line Request

    (see operation guide of the telephone). For some IP system telephones, the default account can be determined by the settings for the exchange line request of the PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 733: Configuring The Exchange Line Access Number

    Note that changing the exchange line access number restricts the telephone numbering plan. Configuring the Country Code The area codes are necessary for some functions of the PBX (e.g. Call Through, Call restrictors/Call deblockers). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 734: Configuring The Local Area Code

    If this also applies to the location at which the PBX is installed, you do not need to enter an area code. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 735: Transfer And Callback

    (see the telephone manual). Note that the PBX does not detect a receiver being hanged up until after hook flash timing is finished. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 736: Switching The Authorisation For External Call Transfer Externally On/Off

    Note: As described in the following, the setting is also possible via profiles (... > Profiles > Configuration > Configure > ...). If the check box Profile- controlled settings has been selected, the property set in the right-hand COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 737: Configuring The Maximum Duration Of Transferred Calls (External To External)

    2. Enter a value in the Max. duration of switched calls: external with external entry field under GENERAL. Possible entries: to 99: The PBX ends the transferred call after 1 to 99 minutes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 738: Pbx, Dealer And Operator Data

    2. Select a country in the PBX is used in the following country list field under OPERATOR AND LOCATION OF THE PBX. Entering PBX Name and Description You can enter the PBX name and PBX description for your own information. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 739: Entering Dealer Data

    • Using the configuration manager 1. Open the page Administration > Dealer/operator data. 2. Enter the data in the entry fields under OPERATOR AND LOCATION OF THE PBX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 740: Service And Maintenance

    Provisioning for IP Telephones (page 775) – Factory Settings (page 790) – Shutting Down and Switching Off (page 792) – Expanding the PBX (page 793) – Service Data (page 798) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 741: Status Displays

    System is paused. Note: If the Power LED remains constantly lit in red even after a restart, an error has occured. Please contact your dealer or the manufacturer directly. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 742: Status Displays Using The Configuration Manager

    The configuration manager provides various overviews that display the current status on the PBX. Note: Further overviews of the current settings are described in the corre- sponding function sections. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 743 Status Displays using the Configuration Manager Information on the PBX One mouse click the Auerswald logo in the configuration manager opens the information page on the PBX. Among other things, it displays the latest firmware version and the serial numbers of the PBX as well as the registered dealer and operator data.
  • Page 744 (there and back). Note: You can send a ping in the configuration manager after opening the Monitoring > Network diagnosis page. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 745: Restart

    PBX restarts. During the delay, the PBX prevents new calls from being established. If a call is still active when the timeout occurs, the call is interrupted in order to carry out the restart. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 746: Causes Of An Automatic Restart

    1. Open the page Administration > Firmware update/restart. 2. In the list field under RESET OF THE PBX (RESTART), select one of the available options. 3. Click Restart under RESET OF THE PBX (RESTART). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 747 • Do not open the PBX during an electrical storm. 1. Press the Reset button on the CPU module. The Power LED lights up/flashes in red and orange for up to two minutes. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 748 When the Power LED lights up in green again, the restart is complete and the PBX is ready for operation. Note: If the Power LED remains continuously lit in red, an error has occurred. Please contact your dealer or the manufacturer directly. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 749: Firmware Update

    A connection to the update server is set up and then the server sends the latest firmware to the PBX. You can perform immediate firmware updates both for the PBX and for the COMfortel system telephones connected to it. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 750: Initiating A Manual Firmware Update

    The firmware update is started. As soon as the firmware file has been saved in the PBX, you will receive a message. 6. Click Initiate reboot, to restart the PBX and enable the firmware. The PBX is restarted. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 751: Initiating An Instant Firmware Update Via The Update Server

    4. Click Update. Further steps: • After a firmware update you usually require a new version of the instructions. You will find up-to-date instructions on the Internet (see www.auerswald.de/service. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 752: Configuring Regular Firmware Updates For The Connected Comfortel System Telephones Via The Update Server

    The factory settings are already configured with the address of the update server. Proceed as follows: • Using the configuration manager 1. Open the page Administration > Firmware update/restart. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 753: Switching The Search For Available Firmware Updates On/Off

    2. Select or clear the Search online for firmware updates check box under GENERAL. Requirements to carry out a search: • PBX connected to broadband Internet access • Configured address of the update server • Configured gateway COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 754: Update Status

    • By clicking a button on the PBX Using the Configuration Manager to Restore Firmware Requirements: • Firmware update, carried out 1. Open the page Administration > Firmware update/restart. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 755 The Status LED (LED at the centre) starts to quickly blink in orange. After a few seconds, the blinking of the Status LED will slow down. 3. Let go of the Software altern. button. The Firmware is restored. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 756: Distributing Firmware

    Distributing the firmware is possible from one COMfortel 3600 IP to other COMfortel 3600 IP and from COMfortel 1400 IP/2600 IP to other COMfortel 1400 IP/2600 IP. Proceed as follows: • Using the telephone and automatically via the PBX COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 757: Backing Up And Recovering Configuration Data

    Variants for Backing Up and Recovering Configuration Data There are various options for backing up the configuration data on the PBX and, if necessary, restoring it. The variants are differentiated as follows: COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 758 An old configuration can be restored by loading a restoration point. The option as to whether the network settings should be restored can also be selected. Note: A restoration point is automatically inserted at every firmware update. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 759: Saving Configuration Data From The Pc/Data Storage Device In The Pbx

    Important: Note the following legal notes before saving the data backup. The data backup includes, amongst others, the following legally especially protected components: - Configuration of the PBX COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 760: Inserting A Restoration Point For Configuration Data

    Inserting a Restoration Point for Configuration Data Proceed as follows: • Using the configuration manager 1. Open the page Administration > Data backup. 2. Click Insert restoration point. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 761: Restoring Configuration Data From A Restoration Point

    3. Select or clear the Restore network settings check box under Restore old config- uration data. 4. Click Restore. 5. Click Yes. The configuration data is restored at the restoration point. The PBX restarts. 6. Click OK. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 762: Resetting The Configuration

    PBX once more. This eliminates internal errors the configuration data may contain. The configuration of the PBX remains unchangend. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 763: Saving The Configuration For Automatic Upload Onto A Usb Memory Stick

    2. Save the configuration file in the root directory of a USB memory stick. Further steps: • Perform the automatic upload of the configuration. Uploading the Configuration Automatically Proceed as follows: • Using the PBX COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 764 Any network settings saved in the configuration file will be taken over during automatic uploading. If the network settings were not saved in the configu- ration file, the factory network settings will be retained. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 765: Remote Configuration And Alternative Connection Options

    PBX and to the PC (for example ISDN PC controller). The PBX must be configured accordingly. Before you can do this, you must install the ISDN system telephone's configuration software on the PC you are going to use. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 766: Configuring The Pbx Remotely With Ara Server Via The Internet

    3. Enter the required data in the User name/Customer number and Password/PIN input fields, and click Login. The user interface of the ARA server (ARA = Auerswald Remote Access) opens. 4. Register the PBX if this has not been done yet.

  • Page 767: Configuring The Pbx Remotely Via The Internet (Without Ara Server)

    IP address for the PBX as well as the character, and then the port, into the address field of the browser. The login window opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 768: Configuring Isdn System Telephones Via The Pbx (Internal)

    Note: If using the USB connection, select the option USB or ISDN card (CAPI 2.0), depending on the used driver. 4. Click OK. 5. Open the menu File > Open. 6. Click Telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 769 The PIN entry dialogue appears. 18. Enter the associated PIN in the PIN entry field and click OK. The configuration is saved on the telephone. This may take a while. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 770: Configuring Isdn System Telephones Remotely Via The External S Port On The Pbx (Externally)

    2. Open the menu Options > Interface..3. In the Interface list field, select the ISDN card (CAPI 2.0) option. 4. Click OK. 5. Open the menu File > Open. 6. Click Telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 771 The PIN entry dialogue appears. 19. Enter the associated PIN in the PIN entry field and click OK. The configuration is saved on the telephone. This may take a while. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 772: Remote Configuration Settings

    If no remote switching number has been entered, you must dial a character string on an internal telephone to unlock the PBX for remote configuration. After this, the PBX can be accessed via every associated MSN/DDI number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 773 The system telephone remote switching number is used to set up an external ISDN connection using the COMfortel Set configuration software. Notes: You cannot use call forwarding to divert this phone number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 774: Configuring The Configuration Port For System Telephones

    • Using the configuration manager 1. Open the page Administration > IP configuration. 2. Enter a port in the Configuration port for system telephones entry field under SERVER CONFIGURATION. Possible entries: 65535 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 775: Provisioning For Ip Telephones

    PBX search. Therefore, further settings on the telephone are required (see Operation Guide of the telephone). However, the telephone can be identified by it‘s MAC address. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 776: Provisioning Files

    PBX. If an IP telephone requests a provisioning, the PBX replaces the user- specific data of the provisioning file or rather the template with suitable data content for the current subscriber. A provisioning template can be assigned to several subscribers. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 777 PBX or by an external server. A combi- nation of both variants is permitted. The header file is the file that the telephone must read first. It can contain references to sub files. Any files can be imported, however, Auerswald IP telephones only support *.xml files.
  • Page 778 </providersAndAccounts> must not be deleted as it is replaced by the subscriber-specific data by the PBX. 16. If required, open the level by clicking in order to modify the settings made there. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 779: Provisioning Settings

    Provisioning is only carried out within the local network Provisioning can also be carried out on other possible networks (unsafe operation). Provisioning The following chapter describes the provisioning. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 780 – Switching access without client certificate on/off (page Subscriber (scr.) > IP provi- sioning > Settings) – Switching provisioning only with local network on/off (page Subscriber (scr.) > IP provisioning > Settings) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 781: Telephone Identification By Mac Address

    4. In the Assigning the MAC address of the device, click manual assignment > Enter MAC address manually. 5. Read the MAC address of the device with the bar code scanner. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 782: Retrieving A Mac Address From A Client Certificate

    • on the label on the bottom of the telephone, together with the corresponding bar code, • in the telephone menu (under Apps > Settings > About phone > Hardware info > MAC adress). Proceed as follows: • Using the configuration manager COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 783: Managing Provisioning Files

    Provisioning files may contain sensitive subscriber-specific data. To prevent unauthorised access to such provisioning files, you can grant or deny the telephones to be provisioned access to specific provisioning files. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 784: Selecting A Header File For Provisioning

    • At least one *.xml file configured as header file • No other header file assigned to the subscriber/group 1. Open the page Subscriber (scr.) > IP provisioning > File management. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 785: Selecting A Provisioning File As Template

    1. Open the page Subscriber (scr.) > IP provisioning > File management. 2. In the line of the required provisioning file, select the as template check box. 3. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 786: Viewing A Standard Provisioning File

    1. Open the page Subscriber (scr.) > IP provisioning > File management. 2. Click View in the line Standard.xml. 3. Click Save as. 4. Enter a file name in the Save as entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 787: Editing Provisioning Files

    3. Carry out the required modifications in the code editor. Hinweis: By clicking Account IDs on top right, you will find the used account IDs for the PBX and the exchange lines. 4. Click Save. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 788: Deleting A Provisioning File

    4. Select the file you want and click Open (this text is dependent on the operating system used). The path and the file name are displayed in a field behind Browse. 5. Click Import. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 789: Saving A Provisioning File On The Pc

    To do this, select the required provisioning files by pressing and holding the Ctrl button and click Export. The provsioning files will now be generated in a provisioning.zip folder. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 790: Factory Settings

    1. Press the Reset button on the CPU module. 2. Press the Software default button on the CPU module within 2 seconds and hold it down between 10 and 15 seconds. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 791 USB stick and restart the PBX (see chapter Service and Maintenance > Backing Up and Recovering Configuration Data > Saving Configuration Data on the PC). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 792: Shutting Down And Switching Off

    • As soon as the Power LED is red, you can pull the power plug of the PBX and accessory equipment – if required – out of the socket. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 793: Expanding The Pbx

    • In the configuration manager (Administration > Dongle releases): Click Open Upgrade-Center. 2. Click Your Account. The page User administration opens. 3. Click Registration (create a user account). A form for entering personal data opens. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 794 8. Once you have selected all of the items you would like, click Shopping basket under Shopping basket. The selected items are displayed in the shopping basket. 9. Select the payment type. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 795 17. Repeat steps 16 and 18 to enter additional release codes. Software Expansions using the Configuration Manager Requirements: • A user account in the Upgrade-Center • PC with an existing Internet connection COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 796 • Payment types Credit card, Direct debit or Invoice: The order confirmation (with release codes) is displayed in the Upgrade-Center at the end of the order process. Click Apply all release codes in the PBX with IP XXX.XXX.XXX.XXX. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 797 Click Accept. Repeat the steps for additional release codes. The new release status is displayed under Administration > Dongle releases. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 798: Service Data

    • Using the configuration manager 1. Open the page Administration > Logging. 2. Select or clear the Logging enabled check box. 3. Accept the legal notes by entering in the entry field. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 799: Selecting The Logging Type Of Connection Data

    • If you have selected Syslog, enter the IP address and the port of the syslog server (see chapter Service and Maintenance > Service Data > Selecting the Logging Type of Connection Data > Configuring the Syslog Server). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 800: Recording The D-Channel Protocol

    Note: If a port is present, omit it when you enter the IP address. 5. Click OK. The protocol log is displayed. 6. Click Pause to stop the protocol being recording. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 801: Configuring The Syslog Server

    If the PBX exhibits a malfunction which is not caused by incorrect operation or external influ- ences, the service data can be used to diagnose the malfunction. Important: Note the following legal notes before saving the service data. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 802: Logging The Network Data Stream

    To log the Ethernet data stream, a network protocol in *.pcap format can be recorded. This protocol can then be evaluated (e.g.,with Wireshark/Ethereal), for instance, to determine the cause any malfunctions which may have occurred. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 803 5. To stop the recording of the network protocol, click Stop Trace. 6. Save the file. Further steps: • The technical departments (Service, Development) use the file to diagnose the malfunction. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 804 The glossary contains an alphabetical list of the terminology used accompanied by short expla- nations. There is also an index of abbreviations. Topics – Terminology (page 805) – Abbreviations (page 819) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 805 It may contain any phone number you define (e.g., a service phone number). Note: The presence of this service depends on the service provider you are using. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 806 This is necessary, for example, to give voice packets (VoIP) priority and to achieve better voice quality. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 807 External In the field of telecommunications, this is a connection type or subscriber that is reachable over the public telecommunications network or enable a connection to this network. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 808 During hands-free calling, the loudspeaker and microphone on the device are switched on. This option allows you to talk on the telephone even if you have no hands free. In addition, other people in the room can participate in the call. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 809 Internet, none of the data on the computers in the local network can leak out or be accessed externally. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 810 During loudspeaker listening, the receiver loudspeaker as well as the loudspeaker in the device are switched on. This allows other people in the room to listen in on the call. The call is continued using the receiver microphone (no hands-free calling). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 811 NTP (Network Time Protocol) is used. This is a protocol that is used to synchronise the time on a computer or on other devices in the network with other computers or with an external clock COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 812 PoE is described in the IEEE 802.3af Standard. PTMP Connection This is an ISDN connection with 3 to 10 independent phone numbers (MSN). They can be assigned to one or more devices, including PBXs. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 813 In a home network, routers are usually used to connect the local network to the Internet and to enable simultaneous Internet access for multiple users. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 814 Some VoIP providers also support a VoIP PTP connection with a Direct Dial In option. The provider allocates a PBX base number with additional Direct Dial In numbers (DDI numbers), e.g., 9200–0. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 815 PC address. The value of the subnet mask, as with IP addresses, is often given in decimal form (for example, 255.255.255.0 for IPv4 addresses). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 816 LAN. UDP is used, e.g., for the DNS (Domain Name Server). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 817 This applies especially to international calls that may be more expensive than simple calls on a public switched network if the gateway is located domestically. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 818 VPN tunnel. The tunnel functions basically as a channel in which embedded data is transported from one network to the other. A public network, e.g., the Internet, is also called a WAN (Wide Area Network). COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 819 CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction Computer Telephony Integration Call Waiting Direct Dial In DECT Digital Enhanced Cordless Telecommunications COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 820 Network Termination for ISDN Basic rate Access Network Time Protocol NTPM Network Termination Primary rate Multiplex access Private Branch Exchange Personal Identification Number Power over Ethernet PTMP PTMP COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 821 Universal Plug and Play Universal Serial Bus Coordinated Universal Time VLAN Virtual Local Area Network VoIP Voice over Internet Protocol Virtual Private Network Wide Area Network Extensible Markup Language Cross-Site Scripting COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 822: Short Reference

    Conference (page 850) – Configuration Switchover (page 851) – Loudspeaker Announcement (page 852) – Emergency Call Announcement (page 853) – Call Parking (page 854) – Multi-Path Call Forwarding (page 855) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 823 Announcement before Answering (page 880) – Door Functions (page 881) – Voice Mailbox (page 882) – Music on Hold and Announcement (page 890) – Wake-up Functions (page 891) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 824: Alarm

    Additional information Alarm input stays enabled even after triggering. Activating an Alarm Always (on an External Telephone) Remote switching number ## 8 * 24 Alarm number * 2 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 825 Start recording with 3rd *. Stop recording with #. Afterwards the recording is played back for checking. Deleting an Announcement (on an Internal Telephone) ## 8 * 553 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 826 Admin or sub-admin PIN 6...9 (no. 1-4 of the announcement) Deleting an Announcement (on an Internal Telephone) ## 8 * 573 Admin or sub-admin PIN 6...9 (no. 1-4 of the announcement) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 827: Reservation Of Exchange Line On Busy

    As soon as a line is available, you will be called back by the PBX. Pick up the receiver. You will hear the external dial tone. Dial an external number without an exchange line access number. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 828: Call Waiting

    Accepting a Knocking Caller and Disconnecting the Active Call (on an Analogue Internal Telephone) Query key or Flash key Accepting a Knocking Caller and Putting the Active Call on Hold (on an Analogue Internal Telephone) Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 829: Time And Date (Of The Pbx)

    Admin or sub-admin PIN 00...23 (hour) 00...59 (minute) 00...59 (second) Setting the Date (on an Internal Telephone) ## 8 * 301 Admin or sub-admin PIN 01...31 (day) 01...12 (month) 00...99 (year) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 830: Do-Not-Disturb

    Short Reference Do-not-Disturb Do-not-Disturb Enabling Do-not-Disturb (on an Internal Telephone) ## 8 * 21 1 # Disabling Do-not-Disturb (on an Internal Telephone) ## 8 * 21 0 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 831: Automatic Reception

    1...9, 0 (no. 1-10 of the announcement) Listening to an Annoucement (on an Internal Telephone) ## 8 * 574 Admin or sub-admin PIN 1...9, 0 (no. 1-10 of the announcement) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 832: Baby Call/Hotline

    Disabling Baby Call/Hotline (on an Internal Telephone) # 53 # Checking Activation (on an Internal Telephone) * # 53 # Additional information Busy tone = baby call/hotline is disabled COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 833: Call Through

    Call Through number External number defined for Call Through on the PBX Destination number Internal or external telephone to be called ** + internal number of the group or subscriber ** + short-code dialling number COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 834: Remote Configuration (Releasing)

    Admin, sub-admin or user PIN Initiating/Releasing Remote Configuration (on an External Telephone) Remote switching number ## 8 * 91 # Remote switching Remote switching number for remote programming number External PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 835: Hook Flash Timing

    Short Reference Hook Flash Timing Hook Flash Timing Learning the Flash Timing (on an Analogue Internal Telephone) ## 8 * 98 * Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 836: Follow-Me

    Subscriber/group number Destination number External PIN Remote switching Remote switching number for remote programming number Subscriber/group Telephone/group to be redirected number Internal number of the group or subscriber COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 837 Internal number of the group or subscriber Additional information After entering the remote switching number, wait for external confir- mation signal (1 second) before continuing DTMF entry. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 838: Call Deblocker (Incoming)

    Enabling Call Deblocker (Incoming) for Subscribers (on an Internal Telephone) ## 8 * 22 1 # User PIN Disabling Call Deblocker (Incoming) for Subscribers (on an Internal Telephone) ## 8 * 22 0 # User PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 839: Call Allowance Account

    Internal number of the individual telephone (for exchange line request type Direct exchange line telephone: with preceding **) 0...99998 (setting the account to a specific amount: 200, for example, equals EUR 2.20.) 99999 (unlimited account) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 840: Outgoing Calls

    External number (for exchange line request type Internal telephone: with preceding exchange line access number) Short-code dialling number (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 841: Call Data (Single Call Record)

    Call Data (Single Call Record) Call Data (Single Call Record) Deleting Own Call Data Records (Works Council Function - on an Internal Telephone) ## 8 * 51 # User PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 842: Targeted Exchange Line Access

    External number (for exchange line request type internal telephone: with preceding exchange line access number) Short-code dialling number (for exchange line request type direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 843: Targeted Voip Access

    **) Destination number External telephone to be called External number (for exchange line request type Internal telephone: with preceding exchange line access number) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 844: Groups

    Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) Logging out of All Groups (Only Incoming - on an Internal Telephone) ## 8 * 41 0 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 845 Group number Group number Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) Additional information Membership of the group required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 846: Hotel Functions

    Deleting the Waku-up Time (on an Internal Telephone) Setting the Room Status (on an Internal Telephone) * 99 1 (room cleaned) 2 (room not cleaned) 3 (room blocked) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 847: Identification (Ipv4 Address, Subnet Mask, Gateway, Dhcp Client)

    PBX Configuring the Gateway of the PBX (on an Internal Telephone) ## 8 * 933 * Admin or sub-admin PIN IPv4 address of the gateway (12 digits) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 848 ## 8 * 940 # Additional information Display of the DHCP client status of the PBX on the telephone display after callback by the PBX 0 = off 1 = on COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 849: Intercom Announcement/Handsfree Speaking

    Handsfree Speaking to a System Telephone (on an Internal Telephone) ## 012 Subscriber/group number Subscriber/group Internal number of the group or subscriber (for exchange line request number type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 850: Conference

    Additional information You are talking to the call partner previously held in the background. The other conference partner is hearing music on hold. Connecting Call Partners (on an Analogue Internal Telephone) Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 851: Configuration Switchover

    Remote switching number ## 8 * 81 Remote switching number Remote switching number for remote programming External PIN 2- to 4-digit ID no. of the configuration Additional information Authorisation required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 852: Loudspeaker Announcement

    Number of the announcement output Number of the Internal number of the announcement output (for exchange line announcement output request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 853: Emergency Call Announcement

    Listening to the Announcement (on an Internal Telephone) ## 8 * 5750 Admin or sub-admin PIN Deleting the Announcement (on an Internal Telephone) ## 8 * 5550 Admin or sub-admin PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 854: Call Parking

    Internal number of the parking zone (for exchange line request type Direct exchange line telephone: with preceding **) 0...9 (no. 0-9 of the park position) Additional information Authorisation required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 855: Multi-Path Call Forwarding

    ## 97 Group number # * 481 * Destination number Group number Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 856 Group number Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) Additional information Busy signal = multi-path call forwarding is disabled COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 857: Pick-Up

    ## 06 Subscriber/group number Subscriber/group Internal number of the group or subscriber (for exchange line request number type Direct exchange line telephone: with preceding **) Additional information Authorisation required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 858: Pin

    Old PIN to be changed = Admin, sub-admin, user or externa PIN 2nd PIN New PIN = Admin, sub-admin, user or externa PIN 3rd PIN New PIN = Admin, sub-admin, user or externa PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 859: Private (Personalised) Exchange Line Access

    Short-code dialling number (for exchange line request type Direct exchange line telephone: with preceding **) Additional information Only on own telephone Authorisation required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 860: Project Assignment

    External number (for exchange line request type Internal telephone: with preceding exchange line access number) Short-code dialling number (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 861: Room Monitoring

    Wait for confirmation tone after entering the remote switching number. You will hear another confirmation tone after entering the character string. If you hear the busy signal, replace the receiver and start again. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 862: Relay

    Switching a Relay on (on an External Telephone) Remote switching number ## 8 * 26 * 1 # Remote switching Remote switching number for remote programming number External PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 863 External PIN 2- to 4-digit ID no. of the relay Additional information For relays with the operating modes manual relay, configuration- dependent and automatic configuration switchover Authorisation required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 864: Query And 3Rd Call

    Connecting 2nd and 3rd Call Partner and Continuing to Talk to the 1st Call Partner (on an Analogue Internal Telephone) Query key or Flash key Continuing the 3rd Call and Disconnecting the Other Calls (on an Analogue Internal Telephone) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 865 Short Reference Query and 3rd Call Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 866: Query And Transfer

    Disconnecting a Call on Hold in the Background (on an Analogue Internal Telephone) Query key or Flash key Disconnecting the Active Call and Returning to the Call Partner on Hold (on an Analogue Internal Telephone) Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 867 Connecting Both Call Partners (on an Analogue Internal Telephone) Query key or Flash key Transferring a Call Partner into Waiting Loop on Busy (on an Analogue Internal Telephone) ## 07 Query key or Flash key COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 868: Callback On Busy

    Callback on Busy Initiating Callback on Busy (on an Internal Telephone) * 37 # Query key or Flash key Cancelling Callback on Busy (on an Internal Telephone) # 37 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 869: Callback On No Reply

    Initiating Callback on No Reply (on an Internal Telephone) * 37 # Query keyor Flash key Cancelling Callback on No Reply (on an Internal Telephone # 37 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 870: Call Forwarding For External Numbers

    The destination number may only be an external number. Permanent configuration is enabled. Disabling Unconditional Call Forwarding (on an Internal Telephone) ## 96 Own number ## 21 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 871 The number can be omitted if call forwarding is to be configured for the number currently sent by the telephone. Additional information Authorisation required The destination number may only be an external number. Permanent configuration is enabled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 872 Own phone number (number without exchange line access number (unaffected by a direct exchange line telephone)) The number can be omitted if call forwarding is to be configured for the number currently sent by the telephone. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 873 # * 69 # Own number Own phone number (number without exchange line access number (unaffected by a direct exchange line telephone)) Additional information Permanent configuration is disabled. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 874: Call Forwarding For Groups

    Additional information Authorisation and membership of the group required Configuring Call Forwarding on Busy (on an Internal Telephone) ## 97 Group number # * 67 * Subscriber/group number COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 875 Internal number of the group (for exchange line request type Direct exchange line telephone: with preceding **) The 1st number can be omitted if the telephone is logged in to the group as outgoing. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 876 **) The number can be omitted if the telephone is logged in to the group as outgoing. Additional information Authorisation and membership of the group required COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 877: Call Forwarding For Subscribers

    Additional information Authorisation for external destination required Enabling Call Forwarding on Busy without Re-entering the Number (on an Internal Telephone) * 67 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 878 Enabling Call Forwarding on No Reply without Re-entering the Number (on an Internal Telephone) * 61 # Disabling Call Forwarding on No Reply (on an Internal Telephone) # 61 # COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 879: Call Restrictor (Incoming)

    Enabling the Call Restrictor (Incoming) for Subscribers (on an Internal Telephone) ## 8 * 23 1 # User PIN Disabling the Call Restrictor (Incoming) for Subscribers (on an Internal Telephone) ## 8 * 23 0 # User PIN COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 880: Announcement Before Answering

    01...10 (no. 1-10 of the announcment) Listening to an Announcement (on an Internal Telephone) ## 8 * 57 Admin or sub-admin PIN 01...10 (no. 1-10 of the announcment) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 881: Door Functions

    External number (for exchange line request type Internal telephone: with preceding exchange line access number) Short-code dialling number (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 882: Voice Mailbox

    1...9, 0 (no. 1-10 of the announcement) Voice mailbox number Internal number of the voice mailbox (for exchange line request type Direct exchange line telephone: with preceding **) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 883 F = 6 (Jumps to the next message.) F = 7 (Deletes the message currently being played back.) F = 8 (Ends playback.) * 10 (Disables the voice mailbox.) * 11 (Enables the voice mailbox.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 884 Further options during display of the phone number: # (Initiates a callback.) * (Stops the display.) Additional information After having dialled the internal number, wait until the announcement has ended. COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 885 6 (Jumps to the next announcement.) 7 (Selects the currently heard or free announcement for changing or recording. Press # to save your announcement or * to cancel the function.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 886 F = 6 (Jumps to the next message.) F = 7 (Deletes the message currently being played back.) F = 8 (Ends playback.) * 10 (Disables the voice mailbox.) * 11 (Enables the voice mailbox.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 887 * (Stops the display.) Additional information After having dialled the inter number, press * while the announcement is being played, After having pressed #, wait until the announcement has ended COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 888 6 (Jumps to the next announcement.) 7 (Selects the currently heard or free announcement for changing or recording. Press # to save your announcement or * to cancel the function.) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 889 Additional information After having dialled the inter number, press * while the announcement is being played, The voice mailbox accepts the call after up to 55 seconds. After having pressed #, wait until the announcement has ended COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 890: Music On Hold And Announcement

    1 (announcement only) 2 (internal music on hold only) 3 (internal music on hold and announcement) 4 (external music on hold only) 5 (external music on hold and announcement) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 891: Wake-Up Functions

    Deleting the wake-up Times of All Subscribers (on an Internal Telephone) ## 8 * 34 # Admin or sub-admin PIN Recording an Announcement (on an Internal Telephone) ## 8 * 562 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 892 Admin or sub-admin PIN 1...3 (no. 1-3 of the announcement) Listening to an Announcement (on an Internal Telephone) * 572 Admin or sub-admin PIN 1...3 (no. 1-3 of the announcement) COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 893: Index

    ........................... 595 receiver gain ..........................596 ring signal ........................... 602 setting ............................593 to external analogue port ......................78 tones ............................602 transmit gain ..........................597 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 894 .......................... 229 automatic configuration switchover ....................398 automatic memory check ....................... 229 automatic reception ....................323, 325, 326, 330 destination number ........................329 short reference .......................... 831 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 895 ..........................56 basic assembly and extensions ...................... 33 boss/secretary function ........................340 bus variants ............................90 busy signal detection start of call ..........................599 busy-on-busy ........................... 333 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 896 ............................214 printing ............................216 scr no. real ..........................210 single call record ........................223 call deblocker (incoming) ....................... 347, 348 list ..............................348 short reference .......................... 838 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 897 ............................. 426 internal base number ........................ 425 putting call on hold ........................423 short reference .......................... 854 taking call ........................... 424 taking second call ........................424 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 898 .................... 869 callback, deleting on busy ......................149 casing closing ............................. 68, 76 earthing, connecting ......................64, 71 opening ........................... 62, 73 rack-mounting ..........................70 wall-mounting ..........................63 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 899 ....................166 ending ............................166 toggling between conversations ..................... 165 conference, short reference ......................850 configuration ..........................396, 397 copying ............................397 regenerating ..........................762 resetting ............................762 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 900 ........................128 language ............................. 123 leaving ............................128 network configuration ....................... 124 port configuration ........................125 public switched tel. networks ................... 125, 126 subscriber ........................... 127 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 901 ......................193 control commands analogue connection ........................ 601 copyright ............................. 53 cost per call unit ..........................222 country code ............................ 733 CPU module ............................57 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 902 ............................. 562 short reference .......................... 847 DiffServ ............................. 626, 806 diplay name conversion ......................... 182 ..............................807 server ..........................567, 568 do-not-disturb ........................... 322 short reference .......................... 830 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 903 .......................... 881 SIP password ..........................521 VoIP door terminal ........................517 DoS attacks ............................570 DSP module ............................. 566 DTMF signalling, VoIP ........................636 DynDNS ............................807 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 904 Ethernet port, connecting with Internet ..................82 exchange line access number ....................... 733 emergency call .......................... 703 VoIP ............................. 645 exchange line authorisation ......................313 group ............................315 subscriber ........................... 313 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 905 ............................33 extensions block (DDI numbers) ....................609 external ............................. 807 external analogue port ........................561 external call ............................143 with calling line identity restriction ..................144 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 906 ..........................754, 755 firmware update ..........................749 instantly ............................751 manually ............................. 750 regularly ............................752 search ............................753 flash time ............................596 follow-me ............................341 short reference .......................... 836 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 907 .......................... 874 GSM gateway ..........................689 analogue connection ........................ 593 ISDN connection ....................... 606, 613 guarantee ........see leaflet "Conditions of Guarantee, Information Service" COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 908 .......................... 846 telephone bill .............. 366, 367, 368, 369, 370, 371, 373, 374, 375 test page ............................. 377 HTTP proxy ..........................568, 809 HTTPS .............................. 569 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 909 (DDI numbers) ..................... 609 GSM gateway ..........................613 PBX base number ........................609 PTP connection ........................604, 611 to external S port ........................80 trunk bundle ..........................610 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 910 ISDN end devices ................108 connecting to internal S port ....................89 connecting to internal U port ....................96 ISDN port ............................559 ISDN subscriber, changing port ....................590 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

  • Page 911: Voip Provider

    Index jitter buffer ..........................590, 810 VoIP provider ..........................636 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 912 Index Kontakt .............................. 168 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 913 ........................692 local area code ..........................734 logging of connection data ......................798 login mode, DECT handsets ......................663 Loop current detection End of the call ..........................600 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 914 ....................409, 413 announcement output ....................... 409 authorisation ..........................413 dead time .............................411 DTMF sequences ........................410 relay ............................412 short reference .......................... 852 loudspeaker listening ........................810 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 915 VoIP subscriber ....................... 584 VoIP accounts status ........................ 654 ..............................811 ISDN connection ........................608 multi-path call forwarding ....................... 437 groups ............................438 short reference .......................... 855 subscribers ..........................437 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 916 ............................. 546 short reference .......................... 890 source ............................547 system files ..........................547 text before answering ....................... 548 wake-up announcements ......................549 with announcement ........................547 ..............................298 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 917 ........................... 476 number presentation (internal) group calls ..........................479 number presentation (outgoing) ....................472 group ............................473 subscriber ........................... 472 suppressing ..........................474 VoIP provider ..........................639 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 918 ............................673 assigning ............................ 677 authentication type ........................674 default ............................676 deleting ............................678 encryption ........................... 675 password ............................ 675 port .............................. 673 sender ............................677 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 919 ........................592 internal ............................575 IP DECT subscribers ........................ 580 ISDN subscribers ........................578 service number .......................... 705 subscriber without assignment ....................582 VoIP subscribers ........................580 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 920 ....................33 configuration and administration ....................45 installation ............................ 44 profiles ............................658, 659 assigning ............................ 660 group properties ........................659 subscriber properties ........................ 658 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 921 ........................777 saving file on PC ........................789 settings ............................779 standard provisioning file ......................786 template ............................785 viewing file ..........................786 PTP connection ........................812, 813 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 922 .......................... 155 initiating ............................153 short reference .......................... 866 third subscriber, short reference ..................... 864 to third subscriber ........................156 toggling between conversations ..................... 155 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 923 Auerswald server ........................ 774 via Internet ..........................767 remote extension ........................622, 808 remote programming ........................772 restart ..............................746 automatically ..........................746 by pressing a button ......................... 747 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 924 .......................... 502 room monitoring ........................453, 454 short reference .......................... 861 room state ............................378 router ..............................813 RSS feed ............................299 subscribing ..........................300 RTP port ............................625 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 925 ........................633 SIP trunking ..........................814 SIP-DDI ............................814 VoIP provider ..........................633 SMTP server (outgoing mail server) ..................672, 815 soft call .............................. 170 software expansions ........................793 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 926 ............................ 801 system messages ........................684, 686 monitoring ..........................685 protocol sending via e-mail ...................... 687 system logs ..........................688 system-wide automatic exchange line request ................731 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 927 .................... 155, 165 tones ..............................714 busy signal at end of call ......................716 internal dial tone ........................715 presentation ..........................715 special dial tone ......................... 716 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 928 .......................... 866 to third communication partner ....................162 with announcement ........................160 without announcement ......................161 transmission of the display name ....................531 transmit gain ............................ 597 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 929 ........................... 754 Upgrade-Center ..........................793 software expansions ......................793, 794 user account ..........................793 UPnP ............................564, 817 user authorisations, fax box ......................283 PIN/password ..........................726 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 930 ............................258 querying/operating ........................292 readiness ..........................252, 285 recording capacity ......................240, 277 RSS feed ..........................299, 300 settings ............................228 user authorisations ......................246, 283 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 931 VoIP/GSM routing ........................... 533 call forwarding external numbers ..................607, 616 configuration-dependent ......................537 exception numbers ......................534, 536 for call forwarding of external numbers .................. 648 ..............................818 COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...
  • Page 932 ..........................551 short reference .......................... 891 wake-up times ..........................554 subscriber ........................... 552 wall-mounting ............................. 63 ..............................818 warranty ........see leaflet "Conditions of Guarantee, Information Service" COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016...

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