Sample Data Are Not Acquired; Gc Is Not Communicating With The Pc; Autosampler Is Not Communicating With The Pc - Thermo Scientific TSQ 9000 Hardware Manual

2
Troubleshooting
Investigating Communication Issues

Sample data are not acquired.

Table 4. Possible Remedies when Sample Data is not Acquired
Make sure the autosampler methods and configuration include starting up and injecting a sample. You should also make sure the sample
has been injected.
Heated zone setpoint is not attained. See
Verify that the TSQ 9000 system's start mode is set properly.
Make sure the Remote Start cable is properly connected to the GC.
Make sure the End Run Time is set properly in the TSQ 9000 Instrument Setup file.
Add more disk space to the computer by backing up and removing files.

GC is not communicating with the PC.

Table 5. Possible Remedies to Restore GC and PC Communication
Make sure the GC is powered on.
Open the Instrument Configuration utility and make sure the GC is properly configured.
Make sure the cable between the computer and the GC is properly connected.
Verify the TCP/IP port is properly configured on the computer.
Power-off the GC and power it back on again.

Autosampler is not communicating with the PC.

Table 6. Possible Remedies to Restore Autosampler and PC Communication
Make sure the autosampler is powered on.
Open the Instrument Configuration utility and make sure the autosampler is properly configured.
Make sure the cable between the PC and autosampler is properly connected.
106 TSQ 9000 Hardware Manual
Investigating Temperature Issues for troubleshooting.
Thermo Scientific