Other Information - Proxim ORiNOCO AP-800 Installation And Management Manual

International Customers
Call Technical Support: Phone: +1 408-383-7700
Additional support information can be found at Proxim Wireless' Web site at http://support.proxim.com.
When the Buyer contacts the Customer Service for support, he/she should provide product description, serial number and a
description of the problem. The serial number is provided on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might
be instructed to download the update from Proxim Wireless' Web site or, if that is not possible, the update will be sent to
Buyer. In the event the Customer Service Center instructs Buyer to return the product to Proxim Wireless for a repair or
replacement, the Customer Service Center will provide Buyer a Return Material Authorization ("RMA") number and shipping
instructions. Buyer must return the defective product to Proxim Wireless, properly packaged to prevent damage, shipping
prepaid, with the RMA number prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than product failure will not be accepted unless Buyer has purchased a
Proxim Wireless Service Contract or the call is made within the first thirty (30) days of the product's invoice date.
If Proxim Wireless reasonably determines that a returned product is not defective or is not covered by the terms of this
Warranty, Buyer shall be charged a service charge and return shipping charges.

Other Information

Search Knowledgebase
Proxim Wireless stores all resolved problems in a solution database at http://support.proxim.com.
Ask a Question or Open an Issue
Submit a question or open an issue to Proxim Technical Support Staff at
http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/ask.php.
Other Adapter Cards
Proxim Wireless does not support internal mini-PCI devices that are built into laptop computers, even if identified as
"ORiNOCO®" devices. Customers having such devices should contact the laptop vendor's technical support for assistance.
For support for a PCMCIA card carrying a brand name other than Proxim, ORiNOCO®, Lucent, Wavelan, or Skyline, Customer
should contact the brand vendor's technical support for assistance.
ORiNOCO® AP-800 and AP-8000 Installation and Management Guide
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
Statement of Warranty
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