Integrated Solution Ii - Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
I Applications

Integrated Solution II

A D8W modular cord and a 355AF modular adapter if the PC is less than
50 ft. (15 m) from the control unit. Distances of greater than 50 ft. (15 m)
require back-to-back Asynchronous Data Units (ADUs).
To use SPM with Release 4.1 of the system, you must upgrade to Release 4.25 or
later of SPM.
required for upgrading to specific system releases. For additional information, see
System Programming .
Table I–7.
To Restore to System
Release...
2.0 or 2.1
Integrated Solution II
IMPORTANT:
This section is intended solely as an overview of the application, which is no
longer available for sale. For comprehensive information about the use of the
application, see the documentation for the product.
Integrated Solution II (IS II) is a complete package of UNIX System-based voice
processing and call analysis software applications. IS II offers a single interface to
any of the following applications:
Integrated Voice Power Automated Attendant (IVP AA). Answers
telephones automatically and transfers callers to the appropriate
departments or extensions. Also provides callers with a menu of recorded
prompts that they can respond to by dialing numbers on a touch-tone
telephone.
The system transfers callers without touch-tone telephones to the system
operator. You can set up separate menus for day and night service, as well
as multilevel menus and corresponding announcements to ensure that
callers reach the right person or department as quickly as possible.
IVP AA can operate either in touch-tone gate mode or in no-gate mode. To
speed handling of calls from touch-tone telephones, gate mode prompts
callers to dial 1 to continue to the main menu. If a 1 is not dialed within a
Table I–7 summarizes the versions of standalone SPM that are
Programming Compatibility
Requires Minimum SPM
1.0
1.1
3.0
3.1
4.0
4.1
4.2
5.0
Version...
1.13
1.16
2.09
3.10
4.25
4.15
4.25
4.25
5.15
9
Issue 1
June 1997
Page I-39