Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 346

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Hold
until the operator actually hears the reminder). The QCC Hold Return
option applies only to QCC operators. This option can be set to the
following values:
— Remain on Hold (factory setting). The call remains on hold until picked
— Return to Queue. The call returns to the QCC queue. The caller hears
QCC Hold Release. Determines what happens when a QCC operator is
on a call and presses another Call button. The Hold Release option applies
only to QCC operators. This option (equivalent to DLC operator automatic
Hold for DLC operators) can be set to the following values:
— Automatic Hold. The active call is put on hold. This prevents accidental
— Automatic Release (factory setting). The active call is released. This
Considerations and Constraints
The factory setting for the hold disconnect interval is Long (450 ms) because that
is the interval used by most local telephone companies.
If the hold disconnect interval set for the system does not match that of the local
telephone company, the system may have the following problems with calls on
hold:
If the interval is shorter than the setting at the local central office, callers on
hold may be disconnected.
If the interval is longer than the setting at the central office, the LED next to
the line button continues to flash after a caller on hold hangs up.
Both parties on an inside call cannot put each other on hold. If a user presses the
Hold button while waiting on hold on an inside call, the call is disconnected.
Telephone Differences
Direct-Line Consoles
When DLC operator automatic Hold is enabled, a DLC operator can put an active
call on hold by pressing another line button or DSS button.
If the system is programmed for one-touch Transfer, an operator can press an
Auto Dial or DSS button to put an active inside or outside call on hold and initiate
a transfer, whether or not DLC operator automatic Hold is enabled.
up. A QCC operator continues to hear an abbreviated ring every time
the operator hold timer expires.
ringback.
disconnection of callers.
allows an operator to disconnect one call and answer another by
pressing a single button.
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Issue 1
June 1997
Page 314