Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 195

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Coverage
Cover to Personal Secretary before Voice Mail
If you need coverage by a personal secretary who is not a system operator at an
operator console, then Primary Coverage can be used on the secretary's
telephone. The secretary can use Direct Voice Mail to transfer the call back to the
user's voice mail. If the secretary is out, calls can either continue to ring or go to
voice mail, depending on the status of the user's Coverage VMS Off button.
To set up Primary Coverage to a personal secretary before going to voice mail, do
the following:
Assign the extension to a coverage group. Assign the coverage group to
calling group 770 (Voice Mail).
Program a Primary Cover button for the extension on the secretary's
telephone. Program it for Delay Ring.
If you want to keep calls from going to voice mail when the secretary does
not pick up, program a Coverage VMS Off button on the extension.
Figure 14.
A caller dials the DID number. In the
Extension 23 rings several times. The covering secretary answers, and the caller
asks to leave a message. The secretary uses the Direct Voice Mail feature to
transfer the call to the extension's voice mail. The caller leaves a message, and
the extension's Message light goes on. If the operator fails to answer, the call
either goes to voice mail or keeps ringing, depending on the Coverage VMS Off
status at the extension for the DID number.
Call comes in
for ext 23.
Rings at ext
23
Covers to
Secretary
Goes to
Voice Mail if
Coverage
VMS off is
not activated
Coverage and Direct Voice Mail
9
Secretary
answers
Secretary
transfers
directly to
voice mail.
Figure 14 example, this might be
Issue 1
June 1997
Page 163
.
555-5523