Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 787

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
I Applications
Call Management System
Each CMS can handle calls for up to 28 agents on up to 28 lines, and it can
answer calls on two lines at the same time with the same announcement.
You can designate up to six agent splits for each CMS, with 28 agents per split.
The CMS supervisor's console is a Direct-Line Console (DLC). CMS agents can
have any MLX telephone or any analog multiline telephone. You must connect
agent telephones to the first 40 extension jacks on the control unit.
Lines/trunks ringing in to CMS can be loop-start, ground-start, T1-emulated
ground-start, BRI, or PRI.
You can use up to four external alerts to alert agents and supervisors when the
number of calls waiting in the queue reaches the programmed threshold.
You can use Lucent Technologies Attendant to direct callers to the appropriate
CMS group by use of a loopback or loop-around arrangement, where Lucent
Technologies Attendant transfers group calls to a tip/ring (T/R) port on a 012 or
008 OPT module that in turn rings a loop-start line assigned to CMS. Calls
transferred in this way look like new outside calls to CMS. This also applies for
DS1 applications using DNIS to route calls to CMS.
Connect a Music On Hold audio source and coupler to play music for callers
waiting in the queue.
NOTE:
If such equipment is used to rebroadcast music or other copyrighted
materials, it may be necessary to obtain a copyright license from or pay
license fees to a third party, such as ASCAP or BMI. Or you can purchase
a Magic on Hold system, which does not require such a license, from
Lucent Technologies.
Call Management System does not work with Caller ID on loop-start lines. It does
work with PRI or BRI service.
Feature Interactions
Extension Status
Group Calling
System
Renumbering
A CMS supervisor uses the Extension Status feature to control and
monitor when agents are in the available, unavailable, or ACW state. A
CMS agent does not have to be a member of a calling group to be
available or unavailable. The system can be programmed for CMS or for
Hotel/Motel Extension Status, but not for both.
CMS agents log in and out by using the same buttons or codes as calling
group members.
CMS uses 2-digit extension numbers only.
9
Issue 1
June 1997
Page I-30