Queued Call Console (Qcc) - Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features

Queued Call Console (QCC)

Queued Call Console (QCC)
At a Glance
Users Affected
Reports Affected
Mode
Telephones
System Programming
QCC operators
Operator Information, System information (
Hybrid/PBX
MLX-20L telephones
Assign or remove a QCC position:
Operator Positions
Change operator hold timer for all QCC (and DLC) operators:
Operator Hold Timer
Assign QCC queue priority to individual lines/trunks:
More
LinesTrunks
Assign QCC operator to receive calls on individual
lines/trunks:
More
LinesTrunks
Specify treatment for calls on DID trunks to invalid
(unassigned) extensions:
LinesTrunks DID
Specify destination for calls on DID trunks to invalid
extensions, if sent to backup extension:
More
Options
Assign call types to ring in to QCC queue, QCC operator to
receive calls, and priority level:
Operator Queued Call
Specify frequency for elevate priority (queue reprioritization):
Operator Queued Call
Specify whether calls on hold return to QCC queue after
operator hold timer has expired twice:
Operator Queued Call
Select automatic Hold or automatic Release for all QCC
operators:
Operator Queued Call
Enable or disable calls-in-queue alert:
Operator Queued Call
Specify threshold for queue-over-threshold alert:
Operator Queued Call
Select automatic or manual extended call completion for all
QCC operators:
Operator Queued Call
3 6
3 6
Queued Call
QCC Prior
QCC Oper
InvalDstn
Unassigned
Call Types
ElvatePrior
Hold Rtrn
HoldRelease
InQue Alert
Threshold
ExtndComplt
Issue 1
June 1997
Page 488
)
SysSet-up