Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 526

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Letters G through Z
Figure 41.
Button Description
Call Five Call buttons are used for answering incoming calls and making inside
and outside calls. Call buttons are set for Immediate Ring. The fifth Call
button on a QCC can be programmed to send Voice Announce calls to
other extensions if Voice Announce for QCCs is turned on. The receiver
must be able to handle Voice Announce calls; otherwise the call rings at the
receiving extension.
Start Initiates call direction by putting a caller on hold at the Source button and
providing inside dial tone to the QCC operator.
Source Reconnects the QCC operator to the source and puts the destination on
hold while the call is split.
Destination Reconnects the QCC operator to the destination and puts the source on
hold while the call is split.
Release Releases the QCC operator from a call and/or completes call direction,
making the operator available for another call.
Cancel Cancels call direction and reconnects the QCC operator with the caller
(source). If the QCC operator is already connected to the source
(destination is on hold), pressing this button has no effect.
Join Connects all three parties—source, destination, and QCC operator—in a
3-way conference on one Call button.
Handset/ Turns the handset or headset microphone off or on. When the microphone
Headset is off, the QCC operator can speak with another person without being heard
Mute by the caller. The red LED next to the button is on when the headset or
handset microphone is off, and off when the headset or handset
microphone is on.
Fixed Feature Buttons
G H
Position
Call 5
Busy
L
K
Send/Remove
Call 4
Message
O Handset/ P
Headset
Call 3
Mute
S T
Call 2 Source
W X
Call 1 Start
Call Buttons
QCC Button Assignments
I J
Forced
Alarm
Release
M N
Night Pool
Service Status
Q R
Headset Headset
Status Auto Ans
U V
Destination Join
Y Z
Release Cancel
Issue 1
June 1997
Page 494