Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 428

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Music On Hold
Table 29. Call Types and Transfer Audible
Type of Call
Outside call directly
dialed into calling group
that has delay
announcement
device(s)
Outside call directly
dialed into calling group
that has no delay
announcement device
Outside call transferred
to a calling group that
has delay announcement
device(s)
Outside call transferred
to calling group that has
no delay announcement
device
Outside call parked by
2
user or operator
Outside call that is
camped-on to an
extension*
Outside call transferred
with consultation to a
non-group extension
Outside call transferred
without consultation to
an extension other than a
calling group's
Inside caller
1. Up to ten primary and one secondary delay announcement devices are available in
Release 5.0 and later systems only. See
2. If either the Park Return Timer or the Camp-On Return Interval expires before the parked
or camped-on call is answered, the call returns to the extension that parked or camped on
the call and the outside caller continues to hear Music On Hold until the call is picked up.
Music On Hold Programmed
as Transfer Audible
Ringing before
1
announcements play, then
Music on Hold between
announcements until call leaves
the queue and is delivered to an
agent; ringing until agent
answers
Ringing until agent answers
MOH (both before and after
*
announcements play) until call
leaves the queue and is
delivered to an agent; ringing
until agent answers
MOH until call leaves the
queue and is delivered to an
agent; ringing until agent
answers
MOH until call is picked up
MOH until call is answered
MOH (during consultation)
until transfer is completed;
ringing until call is answered
Manual Completion. MOH
during dialing of destination,
then ringing.
Automatic Completion.
Ringing.
Ringing or special ringing
Ringback Programmed as
Transfer Audible: No MOH
Ringing before announcements
play, then special ringing until
call leaves the queue and is
delivered to an agent; ringing
until agent answers
Ringing until agent answers
Special ringing (both before and
after announcements play) until
call leaves the queue and is
delivered to an agent; ringing
until agent answers
Special ringing until call leaves
the queue and is delivered to an
agent; ringing until agent
answers
Ringing until call is picked up
Ringing until call is answered
Ringing until call is answered
Manual Completion. Ringing
until call is answered.
Automatic Completion.
Ringing until call is answered.
Ringing or special ringing
''Group Calling'' on page
Issue 1
June 1997
Page 396
281.