Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 347

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Hold
If the system is not programmed for one-touch Transfer, an operator can press an
Auto Dial or DSS button to put an active outside call on hold and initiate a transfer,
whether or not DLC operator automatic Hold is enabled. (This capability is called
one-touch Hold .)
Every time the operator hold timer expires, a DLC operator hears an abbreviated
ring as a reminder that a call is on hold.
Queued Call Consoles
Pressing the Hold button to put a caller on hold makes a QCC operator available
for incoming calls from the QCC queue.
The first two times the operator hold timer expires, a QCC operator hears an
abbreviated ring as a reminder that a call is on hold.
If an operator does not pick up a call by the time the timer expires twice, the Hold
Return option determines whether the call remains on hold or returns to the QCC
queue. If this option is programmed for calls to remain on hold, an operator hears
the abbreviated ring every time the operator hold timer expires and no call is
ringing on the console. If the option is programmed for calls to return to the queue,
each call on hold at the QCC is timed individually. (The operator hold timer is
applied separately to each Call button.)
When a held call returns to the queue after the second hold reminder, the call is
identified by call type and by the name and extension number of the operator who
put it on hold. The second line of the QCC display also shows the caller
information.
Other Multiline Telephones
Multiline telephones have built-in Hold buttons.
When a call is first put on hold, the display on an MLX telephone briefly shows
Call on Hold
Single-Line Telephones
In Release 4.0 or later systems, single-line telephone users should use Park
instead of Hold to put a call on hold.
If a single-line telephone user with a call on hold hangs up, the call rings back at
the extension.
A single-line telephone user can put a call on hold by sending a switchhook flash:
pressing and releasing the Recall or Flash button or the switchhook, depending
on the telephone model. If a single-line telephone user with a call on hold hangs
up, the call rings back at the extension.
. This message reappears briefly each time the hold timer expires.
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Issue 1
June 1997
Page 315