Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 591

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Station Message Detail Recording (SMDR)
Therefore, no SMDR record is generated for unanswered calls made on these
lines. Timing on non-PRI lines begins when dialing is complete.
In Release 4.2 and later systems, the SMDR feature includes enhancements to
support sales and customer service calling groups; these improvements are
outlined in this topic. They are designed to allow use of the Lucent Technologies
MERLIN LEGEND Reporter software application, which assists in determining the
effectiveness of calling group agents, in assessing the level of service provided to
incoming callers, and in pinpointing needs for additional lines or agents to provide
the best possible service for an organization's customers.
SMDR Report Fields
Figure 42
describe each of the fields (columns) in an SMDR report.
1 2 3 4
DATE TIME CALLED NUMBER
TAG
C 10/27/97 09:59
C 10/27/9 10:00
C 10/27/9 10:00
C 10/27/97 10:02
I 10/27/97 10:02
I 10/27/97 10:03
D 10/27/97 10:03
I 10/27/97 10:05
C 10/27/97 10:07 91011-015-555-1234?
Figure 42. Sample SMDR Report in ISDN Format
A page heading indicates the name of each field in an SMDR record. Caller ID is
available in Release 3.0 and later systems only. The TALK field is available in
Release 4.2 and later systems only. Interpret each field as described in the
following topics.
CALL TYPE (Column 1)
In Basic format, the values in this column have the following meanings:
indicates an incoming or outgoing voice call on an analog or digital facility
C
indicates an incoming or outgoing data call on a digital facility
D
shows a sample SMDR report in ISDN format. The topics that follow
5
IN*
IN
IN
IN&
555-3633
555-4141*
91212-555-1236
215-555-1234!
3 9
6 7 8
DUR. LINE STN.
0:00:30 801 4118
00:15:57 801 4114
00:05:31 804 4116
00:12:42 802 4118
00:00:55 803 4115
00:00:53 803 4118
00:01:33 805 4115
00:01:33 803 4126
00:10:33 803 4114
Issue 1
June 1997
Page 559
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