Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 408

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Messaging
operator is waiting. The LEDs on the DSS do not go on when Message LEDs
have been turned on by using the Leave Message feature, voice messaging
system, fax arrival, or when a message is left for a calling group. To leave a
message-waiting indication when the LED is off, the operator presses the
programmed Send/Remove Message button, followed by the DSS button or Auto
Dial button for the person for whom the message is intended. The operator
presses the Message Status button to return to normal call handling. MLX DLC
operators also can press the Feature button and select the feature from the
display.
If an operator sends a message while on a call, only an inside caller hears the
touch tones; an outside caller does not.
When Message Status is on, if the LED next to a DSS button is on and an
operator uses the Send/Remove Message feature, the user's message LED is
turned off (unless the LED is also on for a reason other than an operator's using of
Send/Remove Message). When the LED next to a DSS button is off and an
operator uses the Send/Remove Message feature, the user's Message LED is
turned on.
A DLC operator without a DSS can check message status by using Auto Dial
buttons programmed with extension numbers. The red LED next to an Auto Dial
button indicates whether the Message LED is on. A QCC operator without a DSS
cannot check message status. If an operator who cannot check status sends a
message, that message can cancel a message-waiting indication sent by another
system operator who used Send/Remove Message.
Leave Message
The Leave Message feature allows any user, including operators, to send
messages to co-workers with display telephones.
When you call a co-worker with a display telephone and get no answer or a busy
signal, press a programmed Leave Message button or press the Feature button
and dial
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listening to ringback or a busy tone. A message is sent to the display telephone
user. The message includes the caller's name, if labels are programmed, or
extension and the time and date of the call.
If the caller leaves another message for the same person before that person
responds to a previous message, the previous message is overwritten. A person
with a display telephone who has received a message sees only the caller's name
(if labels are programmed) or extension and date and time for the new message.
To use the Leave Message feature without calling a user, the multiline telephone
user presses the Feature button (without lifting the handset) and then dials
and the person's extension number. QCC operators cannot use Leave Message
without calling the user.
. On MLX display telephones, select the feature from the display while
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