Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 316

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Group Calling
Individual calling group member extensions are assigned an extension number,
allowing a group member to receive calls as an individual and as a group
member. Outside calls that come into a calling group are usually not intended for
a particular group member and can be handled by any member. However, inside
callers can reach a specific calling group member by dialing the individual
extension number assigned to the member.
As calls come into the calling group, the system hunts for an available group
member in a circular or linear manner or, in Release 5.0 and later systems,
according to which member is most idle (see
group member is available, the call rings on an SA or ICOM button. If all group
members are busy or otherwise unavailable, calls are held in a queue. As calling
group members become available, the calls are distributed on a first-in, first-out
basis.
When all calling group members are busy, inside callers who are transferred to
the calling group hear regular ringback and the call is sent to the calling group
queue; outside callers hear special ringback or Music On Hold if it is programmed
for the system. For a summary of what callers hear while waiting in queue or
being transferred, see
In addition, an announcement device can be assigned to the group to play a
recorded announcement to each waiting caller, in the order that the calls arrive in
the queue. In Release 5.0 and later systems, the system manager can assign up
to ten primary and one secondary announcement devices for each group and can
specify the delay between announcements as well as whether the second
announcement repeats while a caller waits.
NOTE:
In Release 5.0 and later systems, combining multiple delay announcement
devices with tiered alarm thresholds (see
290
manager to monitor the effectiveness of delay announcements. See
Alarm Thresholds to Monitor the Effectiveness of Delay Announcements''
on page 293
Calling group members log in when they are ready to take calls (called available
status ) and log out while they finish call-related activities or when they leave their
positions (called unavailable status ). Calls are sent to a calling group member
only if the member is logged in and is not busy on another call. When the group
type is set to Auto Logout (the factory setting) and a call sent to a calling group
member is not answered within 30 seconds (5 rings), the call is sent to another
member or to the front of the queue if another calling group member is not
available. The system automatically logs out the extension where the call went
unanswered and makes it unavailable for subsequent calls until the calling group
member logs in.
Table 29 on page 396
for additional details) allows the calling group supervisor or system
for more information.
''Hunt Type'' on page
''Overflow Threshold'' on page
Issue 1
June 1997
Page 284
286). If a
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