Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 317

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Group Calling
A calling group member is considered available if all of the following conditions
are met:
The extension is logged into the calling group (available status).
The extension handset is on hook and a red light is on next to the next line
button to be used by Automatic Line Selection; or a headset user has
disconnected the last call, no red light is on at any line buttons, and the
speakerphone is off.
The extension is not ringing or busy on another call.
The extension does not have a call on hold (except for a call awaiting
transfer).
The extension is not in programming or test mode.
An SA or ICOM button is available for call delivery.
Do Not Disturb is off.
Calls are not being forwarded through Forward, Remote Call Forward, or
Follow Me.
The calling group member has not activated Callback to reach a busy
line/trunk (Hybrid/PBX mode only) or extension.
The calling group member is not about to receive a call from a caller who
has used Callback to reach the member.
Calling Group Options
This section describes the Group Calling options assigned through system
programming and available only for calling groups.
Calling Group Supervisor Position
The calling group supervisor position is a Direct-Line Console (DLC) with
Extension Status assigned through system programming. The calling group
supervisor monitors and controls calling group activity by using the LEDs and
programmed buttons on the console or DSS.
The supervisor console should include the following programmed buttons:
For each calling group member, one button programmed with the
member's extension on the telephone (inside Auto Dial) or optional DSS.
A Calls-in-Queue Alarm button (either on the console or on a DSS),
programmed with the calling group's extension, for monitoring calls in
queue. A supervisor who manages more than one group needs a button for
each group.
NOTE:
In Release 5.0 and later systems, a DSS button used as a
Calls-in-Queue Alarm button only indicates two alarm threshold
2 2
2 2
Issue 1
June 1997
Page 285