Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 211

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
CTI (Computer Telephony Integration) Link
Extension Information Report for the system, or refer to the relevant
system planning forms for extensions and groups (for example, Form 4d,
MLX Telephone and Form 7c, Group Coverage). Appendix D includes
instructions for removing button programming.
Deactivates forwarding to the extension
Removes the extension from membership in calling groups
Removes the extension from membership in coverage groups
Changes the Extension Directory label for the extension to
Sets the Alarm feature to the default setting (on) for a CTI link
Restricts dial access to pools for the extension
If the jack is programmed for 2B data, renders the 2B data programming
nonfunctional. The 2B data programming is not removed from the main or
adjunct extension. If you want to use 2B data, reassign the feature to
another port. See System Programming for information about removing or
assigning 2B data.
Mode Differences
Key and Behind Switch Modes
A CTI link cannot be used with communications systems operating in Key mode
or Behind Switch mode.
Considerations and Constraints
The Transfer and Conference features, when activated manually (using the
telephone) at a non-operator extension do not provide the original caller's
information to the recipient who has screen-pop capability.
Some CTI applications may initiate screen pops for all calls, even those answered
at the telephone on a line button other than an SA button. Screen pop, in this
case, occurs only after a call is answered. In addition, if a call does not come in on
an SA button, the CTI application cannot handle basic call control for that call. The
user must perform these actions manually, using the telephone.
When a DLC is not using a CTI application, calls transferred from a DLC's
programmed Cover button do not initiate screen pop, even when the destination is
a screen-pop-capable extension
CTI link extensions cannot be programmed on tip/ring or analog multiline
telephone module ports. You must choose an extension that is on an MLX port
module (008 MLX or 408 MLX).
You cannot program the first or fifth port on an MLX module as the CTI link
extension, because these ports are reserved for operator positions.
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Issue 1
June 1997
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CTILINK