Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 634

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Transfer
Users can transfer inside or outside calls either to inside extensions or to outside
numbers. Transferring an outside call to an outside number is called trunk-to-trunk
transfer .
!
SECURITYlALERT:
To increase security, disallow trunk-to-trunk transfer on all Voice Messaging
ports.
Calls can be transferred with or without consultation:
With Consultation. A transfer with consultation can be made only to an
inside extension. The user initiating the transfer calls the destination
extension and speaks to the person at that extension before completing the
transfer.
If the transfer is initiated on an SA Voice or ICOM Voice button, the
transfer is called a voice-announced transfer (see
page
can speak to the person at the inside destination extension on that
person's speakerphone before completing the transfer. When the transfer
is completed, it arrives at the destination extension as a ringing call.
Without Consultation. A transfer without consultation can be made either
to an inside extension or an outside number. The user initiating the transfer
completes the transfer before the person at the destination extension or
number answers.
Transfer Options
The sections below describe system-programmed options that determine how to
transfer calls.
Transfer Return Time
If a transferred call is unanswered within a programmed number of rings, it rings
back at the transfer originator's telephone. This transfer return time can be set to a
value of 1 to 9 rings, or 0 (the factory setting is 4 rings). If the transfer return time
is set to 0, a transferred call continues to ring until either it is answered or the
caller hangs up.
A returning transferred call continues to ring on the telephone it to which it was
transferred and on the extension that originated the transfer until either user
answers or the caller hangs up.
604). In a voice-announced transfer, the user initiating the transfer
NOTE:
Queued Call Console (QCC) system operators ordinarily use the
Start and Release buttons to transfer calls rather than the transfer
process described in this section. For more information, see
''Queued Call Console (QCC)'' on page
''Type of Transfer'' on
488.
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Issue 1
June 1997
Page 602
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