Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 429

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Music On Hold
Considerations and Constraints
Music On Hold is not provided to inside callers.
Music On Hold is never heard by callers in the Queued Call Console queue.
Direct Inward Dial (DID) and tie line/trunk jacks cannot be used for Music On Hold.
A line/trunk jack designated for Music On Hold cannot be grouped in a pool.
During programming of a line/trunk jack for Music On Hold, the entire system is
forced idle.
If you use equipment that rebroadcasts music or other copyrighted materials, you
may be required to obtain a copyright license from or pay fees to a third party such
as the American Society of Composers, Artists, and Producers (ASCAP) or
Broadcast Music Incorporated (BMI). You can purchase a Magic on Hold®
system, which does not require such a license, from Lucent Technologies.
Feature Interactions
Callback
Camp-On
Conference
Group Calling
Night Service
Park
Pools
Personal Lines
Remote Access
Transfer
An outside caller waiting in the callback queue hears Music On Hold.
When Camp-On is used to complete the transfer of an outside call, the
caller hears Music On Hold until the call is answered if the transfer
audible is set to Music On Hold. See
If the first participant put on hold for a conference call is an outside caller,
the caller hears Music On Hold until the second participant is added.
Outside callers waiting in calling group queues hear Music On Hold (if
programmed).
A line/trunk jack programmed for Music on Hold cannot be assigned to a
Night Service group.
A parked caller hears Music On Hold.
Line/trunk jacks used for Music On Hold cannot be assigned to pools.
Line/trunk jacks used for Music On Hold cannot be assigned as personal
lines.
A remote access user who is waiting for a busy line/trunk pool or
extension hears Music On Hold.
If the system is programmed for Music On Hold, music is played only
during the period before a transfer is completed by the extension
originating it. The caller hears music when the Transfer button is pressed
and when the extension number is dialed. When the transfer originator
presses the Transfer button a second time or hangs up, the caller hears
ringing. If the transfer uses automatic completion to a non-calling group
extension, the outside caller hears ringing.
2 9
2 9
Table 29 for more information.
Issue 1
June 1997
Page 397