Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 791

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
I Applications
MERLIN LEGEND Reporter
to a PC running SPM. For more information about SPM, see
Programming and Maintenance'' on page
MERLIN LEGEND Reporter does not report inside calls.
You must program a calling group as Auto Login or Auto Logout in order for its call
records and facilities usage to be analyzed using MERLIN LEGEND Reporter.
Make sure that the SMDR Talk Time option is enabled.
The application does not report talk times for calls answered by a delay
announcement device, calling group overflow receiver, or QCC queue overflow
receiver.
Feature Interactions
Account Code Entry
Authorization Code
Auto Dial
Automatic Route
Selection
Callback and Call
Waiting
Caller ID
Camp-On
Conference
Coverage
If SMDR is set to record outgoing calls only, account codes cannot be
reported on incoming calls. If a remote access barrier code is entered for
an incoming call and then an account code is entered, the account code
only (not the barrier code ID) is recorded.
If an account code is not entered, the call record contains the
authorization code used to obtain calling privileges. If an account code is
entered at any time during a call, the account code is stored in the record.
All calls made to an outside number using Auto Dial are recorded.
Outgoing call reports for systems with Automatic Route Selection (ARS)
show all the digits dialed by the user, including any digits absorbed by the
system and the facility used to make the call. The records do not include
the ARS dial-out code or any digits added by ARS.
SMDR begins measuring the duration of callback calls when the line/trunk
is seized and the system begins dialing the call. Call-waiting calls are
measured as soon as the call is answered.
Calling party numbers (if available) for incoming calls (including remote
access calls) that are received on a facility with Caller ID are recorded
only if the SMDR report is set for ISDN format.
If an incoming call is camped on but is not picked up by the other
extension, the extension of the user that activated Camp-On is shown in
reports. If an incoming call is camped on and picked up by the destination
extension, the destination extension is shown in the report.
When a conference call includes inside and outside participants, records
are generated only for outside participants. When a call is dropped from a
conference call, it is considered a completed call.
When a calling group is programmed as a Group Coverage receiver, calls
are reported following the same rules that apply to other incoming Auto
Logout or Auto Logout calling group calls, even if a call is transferred from
an operator to a Group Coverage sender before being directed to the
calling group.
''System
I-37.
9
Issue 1
June 1997
Page I-34