Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 327

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Group Calling
A line/trunk cannot be programmed to ring into both a calling group and a QCC
queue.
If no lines are assigned to the calling group, only inside calls are eligible for calling
group distribution.
The calling group supervisor can log delay announcement devices in or out.
Any of the multiline and single-line telephones compatible with the system can be
used as calling group member positions.
The Most Idle hunting method (Release 5.0 and later systems only) ignores
non-calling group calls. For example, if an agent transfers a call that was
answered on any personal line, the calling group member's most-idle status is
unaffected
In a Hybrid/PBX mode system where the Most Idle hunt type (Release 5.0 and
later systems only) is used, a calling group member may receive a calling group
call at an SA button, then put that call on hold at the SA button. If the agent then
picks up the call at a personal line button at his or her telephone, the system no
longer considers the call a calling group call and moves the agent to the end of the
most-idle queue.
Labels can be assigned to calling groups to identify the name of the group, such
as ,
SALES
Do not use a Supplemental Alert Adapter with an analog multiline telephone
because a steady tone is emitted from the telephone when the visual alert is on.
The system does not prevent users who are not members of a calling group from
using the Available (ES2) and Unavailable (ES1) programmed buttons or feature
codes. Call Management System (CMS) agents who may not be calling group
members can use these same codes to log in and out of the CMS.
The published number for a calling group can be a DID number.
If the Overflow Threshold Time setting for a calling group is changed, the time
countdown is reset for any calls waiting in the queue for that calling group.
In Release 2.1 and later systems, a 012 port that is programmed as a generic VMI
port can transfer an outside call to an outside number (trunk-to-trunk transfer).
Release 2.0 and earlier systems can perform a trunk-to-trunk transfer only on
ports programmed as integrated VMI.
!
SECURITYlALERT:
Calling restrictions (for example, Disallowed Lists, Toll Restriction, Facility
Restriction Levels) should be programmed, as appropriate, to minimize toll
fraud abuse, especially if a single-line telephone is connected to an
integrated VMI port. See
, or , on display telephones.
SERVICE CLAIMS
''Calling Restrictions'' on page 110
Issue 1
June 1997
Page 295
and Appendix