Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 326

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Group Calling
secondary announcement's duration and the interval setting so that the
announcement interval is greater than or equal to the length of the secondary
announcement multiplied by the number of calls waiting for the secondary
announcement (Y >= N * Z).
If your calculations indicate a problem, take one or more of the following
measures:
Increase the announcement interval (Y).
Record a shorter secondary announcement (decrease Z).
Eliminate the queue for the second announcement in one of the following
ways:
— Increase the number of available agents.
— Increase the length of the primary announcement.
— Decrease the number of primary announcements.
— Set the repeat option for the secondary announcement to Off.
— If the secondary announcement is also serving as the primary
— If the secondary announcement is shared by one or more other groups,
Considerations and Constraints
An extension can be a member of only one calling group. Calling groups with no
members are allowed.
Extension Status must be set to calling group/Call Management System (CMS),
the factory setting, and not to hotel configuration.
The Integrated or Generic Voice Messaging Interface (VMI) group type should not
be assigned to a calling group used for fax machines.
To allow all calling group members' extensions to ring when an outside call is not
answered within three rings, the lines/trunks programmed to ring into the queue
can also be assigned to buttons on calling group members' telephones and
programmed for Delayed Ring. This does not work for inside calls, remote access
calls, and Direct Inward Dial (DID) calls, or when a delay announcement device is
assigned to the group.
Lines that are programmed to ring into a calling group also ring at any telephones
that have the line assigned to a button. If a call is answered at any one of these
telephones, the call is removed from the calling group queue. A line/trunk can be
assigned both to a calling group and as a personal line.
A line/trunk cannot be programmed to ring into more than one calling group.
announcement, set up a separate primary announcement.
make it exclusive to the group experiencing the problem.
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Issue 1
June 1997
Page 294