Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 527

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Button Description
Headset Turns console headset operation on and off. When headset operation is on,
Status the green LED next to the button is on; the QCC operator must use a
headset or the speakerphone. When headset operation is off, the green
LED is off; the QCC operator must use the handset or the speakerphone.
Headset Turns the Headset Auto Answer feature on and off when headset operation
Auto Ans is activated. The green LED next to the Headset Auto Answer button is on
when the feature is on and off when the feature is off. When the feature is
on and a call arrives at the QCC, the operator is connected to the call
automatically. To protect the privacy of any conversation an operator may
be having, the operator hears a tone in the headset and the microphone is
turned off briefly before the call is connected.
The feature can be turned on during a call without disconnecting the caller
and is effective immediately.
Send/ Turns the Message LED on a telephone on or off. For telephones without a
Remove display, this button is the only way the message LED can be turned on,
Message unless the telephone is programmed as a message-waiting receiver for a
fax machine or calling group or the system has a voice messaging system
connected.
Position Temporarily takes the QCC out of service. When the console is in the
Busy position-busy state, the green LED next to the button is on and the position
does not receive calls from the QCC queue. However, the position does
receive calls to the QCC operator's extension and Forward and Follow Me
calls directed to that extension.
When a QCC operator puts the console in the position-busy state, incoming
calls and any calls already in the queue are directed to other available
QCCs (whether or not they normally receive such calls). When all QCC
operators are in the position-busy state, calls are directed to a calling group
assigned as the position-busy backup.
A QCC operator can still make calls when the console is in the position-busy
state.
Night Service Turns Night Service on and off.
Alarm Provides visible indication of a system alarm. When there is a system alarm,
the red LED next to the button is on and the QCC operator can use Inspect
to determine the number of alarms present.
Pool Status Provides a QCC operator with information about the status of all pools. The
QCC operator presses the Inspct button, then the Pool Status button, and
the busy or available status of pools is displayed. The information includes
the number of trunks and the number of busy lines/trunks in each pool.
Button Description
Forced Disconnects the QCC from an active call and makes the operator available
Release to receive another call. If the QCC has a split call, this button disconnects
the operator and both halves of the call.
Issue 1
June 1997
Page 495