Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference
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Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference

Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference

Communications system
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Table of Contents

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Download this manual See also: Installation Manual
MERLIN LEGEND
Communications System
Release 5.0
Feature Reference
®
555-650-110
Comcode 108005794
Issue 1
June 1997

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Summary of Contents for Lucent Technologies MERLIN LEGEND Release 5.0

  • Page 1 ® MERLIN LEGEND Communications System Release 5.0 Feature Reference 555-650-110 Comcode 108005794 Issue 1 June 1997...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau- thorized use.

  • Page 3: Table Of Contents

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Contents Page iii Contents Contents IMPORTANT SAFETY INSTRUCTIONS New Features and Enhancements Release 4.1 Enhancements Release 4.2 Enhancements xiii Release 5.0 Enhancements Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 4.0 Enhancements xxiii...
  • Page 4 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Contents Page iv Call Waiting Callback Caller ID Calling Restrictions Camp-On Centrex Operation Conference Coverage CTI (Computer Telephony Integration) Link Digital Data Calls Direct-Line Console Direct Station Selector: MLX Direct Voice Mail Directories Display...
  • Page 5 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Contents Page v Paging Park Personal Lines Pickup Pools Power-Failure Transfer Primary Rate Interface (PRI) and T1 Privacy Programming Queued Call Console (QCC) Recall/Timed Flash Reminder Service Remote Access Ringing Options Saved Number Dial...
  • Page 6 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Contents Page vi DOC Notification and Repair Information A–5 Renseignements sur la notification du ministère des Communications du Canada et la réparation A–6 Security of Your System: Preventing Toll Fraud A–8 Toll Fraud Prevention A–9...
  • Page 7 I–3 Supported Printers I–5 PassageWay Direct Connection Solution I–5 Voice Messaging Systems I–7 MERLIN MAIL and MERLIN LEGEND MAIL I–11 Lucent Technologies Attendant I–18 Call Accounting System I–21 Call Accounting Terminal I–25 Call Management System I–28 MERLIN LEGEND Reporter I–31 System Programming and Maintenance I–37...
  • Page 8 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Contents Page viii Videoconferencing I–60 ExpressRoute 1000 I–69 Ascend Pipeline 25-Px I–72 Index IN–1...

  • Page 9: Important Safety Instructions

    Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.

  • Page 10: Save These Instructions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page x The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord.

  • Page 11: New Features And Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 4.1 Enhancements Page xi New Features and Enhancements Release 4.1 Enhancements Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below.
  • Page 12 Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.

  • Page 13: Release 4.2 Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xiii Release 4.2 Enhancements Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) Release 4.2 of the system supports connectivity to MCI®...
  • Page 14 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xiv — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...

  • Page 15: Release 5.0 Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xv MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle...
  • Page 16 Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare® software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations.
  • Page 17 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xvii Screen pop can occur on incoming calls from the following sources: Calling group distribution ISDN PRI Routing by Dial Plan An extension on the MERLIN LEGEND Communications System Remote access NOTE:...
  • Page 18 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xviii operation is assigned. However, because of security considerations, this is a one-time opportunity. Once the Personal Speed Dial number is programmed, any changes to it or any other extension programming must be performed using centralized telephone programming.
  • Page 19 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xix interval between primary and secondary announcements and the interval between repetitions of the secondary announcement if it is set to repeat. The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member.
  • Page 20 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xx MLX-5 and MLX-5D Telephones MLX-5™ nondisplay and MLX-5D™ display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons.

  • Page 21: Prior Releases: Features And Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxi Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below.
  • Page 22 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxii Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used).

  • Page 23: Release 4.0 Enhancements

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxiii Default for the Default Local Table The default Automatic Route Selection (ARS, Hybrid/PBX mode only) FRL has changed to 2 for the Default Local table.
  • Page 24 PCMCIA technology. Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
  • Page 25 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxv Voice Announce on Queued Call Console (QCC) The system manager can enable the fifth Call button on a QCC console (Hybrid/PBX mode only) to announce a call on another user’s speakerphone (providing the destination telephone has a voice announce-capable SA button available).

  • Page 26: Merlin Legend Communications System Release 5.0 Issue

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxvi...

  • Page 27: About This Book

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 About This Book Intended Audience Page xxvii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage, Direct Voice Mail, and Park.
  • Page 28 ‘‘Related Documents’’ on page -xxxi provides a complete list of system documentation together with ordering information. In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may...

  • Page 29: Terms And Conventions Used

    About This Book Terms and Conventions Used Page xxix apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system. Terms and Conventions Used The terms described here are used in preference to other, equally acceptable terms for describing communications systems.

  • Page 30: Security

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 About This Book Security Page xxx Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis.

  • Page 31: Related Documents

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 About This Book Related Documents Page xxxi Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer Support Information.” Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words SECURITY ALERT .

  • Page 32: How To Comment On This Book

    If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...

  • Page 33: Features

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Page 1 Features This book provides both summary and detailed information about the features of the MERLIN LEGEND Communications System. For each feature, the following types of information are provided, as applicable: At a Glance.

  • Page 34: Index Of Feature Names

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 2 Index of Feature Names Feature Name 2B Data Digital Data Calls 183). See also Data/Video Reference. Administration Programming 480). See also System Programming.
  • Page 35 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 3 Automatic Route Selection (ARS) Automatic Route Selection (p. 63) Autoqueuing Callback 97), Remote Access (p. 522) Barge-In Barge-In (p. 78) Barrier codes Remote Access (p.
  • Page 36 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 4 Feature Name Call Management System (CMS) Extension Status 256), Appendix I (p. I–28) Camp-On Camp-On (p. 117) Cancel Delivered Message Messaging (p.
  • Page 37 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 5 Feature Name Dial-Plan Routing Table Primary Rate Interface (PRI) and T1 441). See also Data/Video Reference . Dial Tone Inside Dial Tone (p.
  • Page 38 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 6 Facility alpha/number for incoming calls Labeling (p. 360) Facility Restriction Levels (FRLs) Automatic Route Selection (p. 63) Fax Attendant Integrated Administration 328), Appendix I (p.
  • Page 39 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 7 Feature Name Headset Operation Headset Options (p. 305) Headset Options Headset Options (p. 305) Headset Status Headset Options 305), Queued Call Console (p.
  • Page 40 (p. 408) LS-ID Delay option Caller ID (p. 105) Lucent Technologies Attendant® Integrated Administration 328), Appendix I (p. I–18) Lucent Technologies Fax Attendant® Integrated Administration 328), Appendix I (p. I–45) Maintenance Alarm Alarm (p. 30) Maintenance Busy Automatic Maintenance Busy (p.
  • Page 41 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 9 Feature Name MERLIN LEGEND MAIL Appendix I (p. I–11) MERLIN LEGEND Reporter Appendix I (p. I–28) MERLIN PFC® (Phone-Fax-Copier) Appendix I (p.
  • Page 42 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 10 Outward Restriction Calling Restrictions 110), Night Service (p. 398) Page All Paging (p. 408) Paging Paging (p. 408) Park Park (p.
  • Page 43 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 11 Queue Priority Queued Call Console (p. 488) Queued Call Console (QCC) Queued Call Console (p. 488) Recall Recall/Timed Flash (p. 511) Reminder Service Reminder Service (p.
  • Page 44 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 12 Shared System Access System Access/Intercom Buttons (p. 573) Signaling Signal/Notify (p. 547) Six-digit screening Automatic Route Selection (p. 63) SMDR Station Message Detail Recording (SMDR, p.
  • Page 45 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index of Feature Names Page 13 Time of day routing Automatic Route Selection (p. 63) Timer Timer (p. 595) Toll Restriction Calling Restrictions (p. 110) Toll Type Toll Type (p.

  • Page 46: Index To Features By Activity

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 14 Feature Name Voice buttons System Access/Intercom Buttons (p. 573) Voice mail message waiting Messaging (p. 374) Voice mail systems Integrated Administration 328), Appendix I...
  • Page 47 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 15 Basic Calling and Answering Feature Name Answering calls And seeing who is calling you from another extension Display phones Display (p.
  • Page 48 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 16 Joining calls of inside parties who share a line System Access/Intercom Buttons (p. 573) Personal Lines (p. 421) Centrex Operation (p.
  • Page 49 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 17 Basic Calling and Answering Feature Name Dialing (continued) A busy extension to reach it when it is available All except QCC Callback (p.
  • Page 50 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 18 Basic Calling and Answering Feature Name Putting a call on hold (continued) At your own extension, so that you or someone who Hold (p.
  • Page 51 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 19 To set your own phone to ring at a certain time as a Reminder Service (p. 518) reminder To set the alarm clock on your telephone Display Alarm Clock (p.
  • Page 52 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 20 Calling Privileges and Restrictions Feature Name Other calling privileges To use your own calling privileges at others’ Authorization Code (p.
  • Page 53 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 21 System Manager Features Feature Name Customizing the system Set up account codes so that calls can be billed or Account Code Entry/Forced tracked to a specific client or project.
  • Page 54 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 22 System Manager Features Feature Name Directories Change a user’s Personal Directory listings. MLX display Labeling (p. 360) phones only Change the Extension Directory to accommodate new Labeling (p.
  • Page 55 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 23 System Manager Features Feature Name Troubleshooting Make your system more secure from toll fraud. Calling Restrictions (p. 110) Remote Access (p.
  • Page 56 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Index to Features by Activity Page 24 Understanding and Customizing Your Telephone Feature Name Change the volume levels for ringing, conversations MLX only Volume (p. 618) on the handset, and conversations on the speakerphone.

  • Page 57: Account Code Entry/Forced Account Code Entry

    Enter extensions required to use account codes before making an outside call: Extensions Account Hardware Printer for SMDR Reports or PC and printer equipped with Lucent Technologies CAS software needed for Account Code Reports Maximum 16 characters (0–9, *) Factory Setting...
  • Page 58 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Account Code Entry/Forced Account Code Entry Page 26 Forced Account Code Entry, when activated for an extension, has the following effects: If you select an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call is blocked.
  • Page 59 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Account Code Entry/Forced Account Code Entry Page 27 Mode Differences Behind Switch Mode In Behind Switch mode, single-line telephones must be programmed through Idle Line Preference to select an SA or ICOM button when the user lifts the handset to make an outgoing call.
  • Page 60 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Account Code Entry/Forced Account Code Entry Page 28 If Account Code Entry is assigned to a button, the LED flashes when you lift the handset and attempt an outside call. On MLX display telephones, the feature name appears on the display.
  • Page 61 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Account Code Entry/Forced Account Code Entry Page 29 Coverage When answering calls on a programmed Primary Cover, Secondary Cover, or Group Cover button, a receiver cannot enter an account code. An account code must be entered from the sender’s telephone (if the receiver tries to enter an account code, no error tone sounds, but the account code does not appear on the SMDR printout).

  • Page 62: Alarm

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Alarm Page 30 Administration ‘‘Integrated Administration’’ on page 328 ‘‘Programming’’ on page 480. Alarm At a Glance Users Affected Operators Reports Affected Extension Information Mode Telephones System operator consoles only (QCC or DLC) Programming Code *759...
  • Page 63 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Alarm Page 31 Telephone Differences Alarm buttons can be programmed only on system operator consoles. Direct-Line Consoles An Alarm button is factory-assigned on an analog DLC but not on an MLX DLC. An operator at an MLX DLC can use the Inspect feature to display the number of alarms;...

  • Page 64: Alarm Clock

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Alarm Clock Page 32 Alarm Clock At a Glance Users Affected Telephone users, operators Reports Affected None Modes Telephones MLX display and analog multiline telephones MLX Display Label AlarmClk [Alarm] Description If you have a display phone, you can use it as an alarm clock and set it to beep at...
  • Page 65 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Alarm Clock Page 33 Press the Exit button. A bell appears on the display next to the date. To Cancel the Alarm To cancel the alarm on an MLX display telephone, follow the procedure below: Press the Menu button.

  • Page 66: Allowed/Disallowed Lists

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 34 Allowed/Disallowed Lists At a Glance Users Affected Telephone users, operators, data users Reports Affected Access to Allowed Lists, Access to Disallowed Lists, Allowed Lists, Disallowed Lists, Remote Access (DISA) Information Modes...

  • Page 67: Access Barrier Code

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 35 list of numbers that the caller is allowed to dial, despite restrictions. For example, an Allowed List assigned to an outward-restricted extension can allow calls to specific local numbers, such as (911) or toll numbers.

  • Page 68: Default Disallowed List

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 36 3-digit codes: *(200–399) Restrictions are reset after leading star codes. This means that any star codes that are not included in an Allowed or Disallowed List are not considered. The digits that follow the star code are then compared again to the lists.
  • Page 69 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 37 SECURITYlALERT: If the system manager wants to allow access to the voice messaging system Outcalling feature, any entries in the default Disallowed List apply to Outcalling calls.
  • Page 70 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 38 Feature Interactions Auto Dial A user with a restricted extension cannot dial a restricted number (outside or toll) by using an Auto Dial button unless the number is on the Allowed List for that extension.
  • Page 71 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Allowed/Disallowed Lists Page 39 Remote Access Both Allowed and Disallowed Lists are assigned as items of the class of restriction (COR) for the Remote Access feature. When barrier codes are not used, Allowed and Disallowed Lists are assigned to lines/trunks systemwide.

  • Page 72: Authorization Code

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Authorization Code Page 40 Authorization Code At a Glance Users Affected Telephone users, data users Reports Affected Extension Information, Authorization Code Information, SMDR Modes Telephones All (touch-tone telephones except QCC) Programming Code Feature Code MLX Display Label...
  • Page 73 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Authorization Code Page 41 number or the authorization code is recorded in the ACCOUNT field. The factory setting lists the home extension number in the ACCOUNT field. An authorization code can range from 2 to 11 characters and must be unique across the system.
  • Page 74 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Authorization Code Page 42 To complete entry of the authorization code, either press a programmed Authorization Code button again or dial a to signify the end of the code. If the entered authorization code matches an assigned code, you continue to hear inside dial tone and can start dialing the telephone number.
  • Page 75 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Authorization Code Page 43 Analog Multiline Telephones At an analog multiline telephone with a General Purpose Adapter connected to it and set for Auto operation, you must lift the handset before activating Authorization Code.
  • Page 76 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Authorization Code Page 44 Last Number Dial For security reasons, an authorization code is not saved by the Last Number Dial feature. Authorization Code does not affect Last Number Dial on the extension you are using or on your home extension.

  • Page 77: Auto Answer All

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Answer All Page 45 Auto Answer All At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Extension Information Modes Telephones Analog multiline Programming Code *754 MLX Display Label...
  • Page 78 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Answer All Page 46 Other Multiline Telephones Auto Answer All cannot be used on MLX telephones, cordless telephones, or wireless telephones. Single-Line Telephones Auto Answer All cannot be used on single-line telephones. This includes single-line telephones with speakerphones.
  • Page 79 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Answer All Page 47 Group Calling Members in a calling group with analog multiline telephones can use Auto Answer All when answering machines are connected to their extensions. When the feature is activated, all incoming calls ringing on the calling group member’s extension—both calls for the calling group and calls to the member’s own extension—are answered automatically by the...

  • Page 80: Auto Answer Intercom

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Answer Intercom Page 48 Auto Answer Intercom At a Glance Users Affected Telephone users, operators Reports Affected Extension Information Modes Telephones Analog multiline Programming Code *753 MLX Display Label (in centralized telephone programming)
  • Page 81 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Answer Intercom Page 49 Other Multiline Telephones Auto Answer Intercom cannot be used on MLX telephones, cordless telephones, or wireless telephones. Single-Line Telephones Auto Answer Intercom cannot be used on single-line telephones, whether or not they have speakerphones.

  • Page 82: Auto Dial

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 50 Auto Dial At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Extension Information Modes Telephones All except QCC and single-line telephones Programming Codes Inside + ext.
  • Page 83 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 51 Only company extension numbers should be programmed on inside Auto Dial buttons. Account codes, long-distance company access codes, and outside telephone numbers should be programmed on outside Auto Dial buttons. If a user tries to program an incomplete extension number on an inside Auto Dial button, the system provides an error tone and the button remains as programmed.
  • Page 84 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 52 Mode Differences Hybrid/PBX Mode In Hybrid/PBX mode, the system automatically turns on the speakerphone and selects an SA button when you press an inside or outside Auto Dial button before lifting the handset.
  • Page 85 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 53 Single-Line Telephones Single-line telephone users cannot program Auto Dial buttons. Feature Interactions Account Code Entry You can program frequently used account code numbers onto outside Auto Dial buttons.
  • Page 86 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 54 Last Number Dial A number you dial by pressing a programmed outside Auto Dial button is saved for Last Number Dial as if you dialed it with the dialpad, but special characters do not work.
  • Page 87 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Auto Dial Page 55 Transfer To transfer calls, you can press inside Auto Dial buttons instead of dialing extension numbers. To use the One-Touch Transfer option, you must program inside Auto Dial buttons for extensions to which you transfer calls.

  • Page 88: Automatic Line Selection And Ringing/Idle Line Preference

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 56 Automatic Line Selection and Ringing/Idle Line Preference At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Information Modes...
  • Page 89 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 57 extension programming or centralized telephone programming, using the display or programming codes. When Ringing/Idle Line Preference is on for an extension, the system selects a line button automatically, as follows: Ringing Line Preference.
  • Page 90 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 58 Table 1 shows the factory-set ALS sequence for each kind of telephone according to operating mode. When Ringing/Idle Line Preference is on, buttons are selected in the order shown.
  • Page 91 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 59 exits without selecting any buttons, the extension has no ALS sequence. The effect is as if Idle Line Preference is turned off: no line is selected automatically when the user lifts the handset to place a call.
  • Page 92 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 60 Single-Line Telephones The ALS sequence for a single-line telephone can be changed only through centralized telephone programming. It cannot be changed by the telephone user. The ALS sequence for single-line telephones and other tip/ring equipment connected to 012 modules, 016 modules, 008 OPT modules, or Multi-Function Modules is factory-set to include only SA or ICOM buttons.
  • Page 93 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Line Selection and Ringing/Idle Line Preference Page 61 System Access/ SA (including Shared SA) or ICOM buttons can be programmed in an Intercom Buttons ALS sequence. Different button types (personal line, Pool, ICOM, SA, or Shared SA buttons) should not be interleaved in an ALS sequence.

  • Page 94: Automatic Maintenance Busy

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Maintenance Busy Page 62 Automatic Maintenance Busy At a Glance Users Affected Telephone users, operators, data users Reports Affected System Information ( SysSet-up Mode Hybrid/PBX System Programming System MaintenBusy...

  • Page 95: Automatic Route Selection

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 63 Direct Inward Dial (DID) trunks (Hybrid/PBX mode only) are not affected by Automatic Maintenance Busy because these trunks only can receive calls and are not pooled.
  • Page 96 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 64 Mode Hybrid/PBX only Telephones System Programming Specify the type of table (6-digit, area code, local exchange, or 1 + 7) and the area codes and/or exchanges to be included in the table: Tables ARS Input...

  • Page 97: Linestrunks Remoteaccss

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 65 At a Glance - Continued System Programming Allow or restrict remote access users (without barrier codes) continued from using selected lines/trunks: LinesTrunks RemoteAccss Non-TIE/TIE Lines...
  • Page 98 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 66 A table contains some or all of the following types of information: Table Type. Indicates how to interpret the information in the table. Table types are Area Code, Local Exchange, 6-Digit, 1 + 7, Dial 0, Special Numbers (N11), Default Toll, and Default Local.
  • Page 99 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 67 ARS allows up to 16 programmable tables, each of which may contain one of the following types of information: Area Code Tables. These tables are lists of 3-digit area codes. Area code tables are useful when just one type of line/trunk (for example, a regional WATS trunk) is used for all calls to each area code on the list.
  • Page 100 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 68 and the subpattern start time (if both subpatterns have 00:00 start time, Subpattern A is selected). Each subpattern can contain up to six routes, listed in order of preference or cost effectiveness.
  • Page 101 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 69 in configurations where the MERLIN LEGEND Communications System is behind another switch or is used to select nonstandard facilities. ARS Restrictions for VMI Ports In Release 3.1 and later systems, any port programmed as a VMI port is programmed with a Facility Restriction Level (FRL) of 0.
  • Page 102 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 70 First Digit Not a 1, N11, or Equal Access Code All but the Local Exchange, Default Local, and Dial 0 Tables are eliminated. Area Code Tables Local Exchange 6-Digit Tables 1+7 Tables...

  • Page 103: Merlin Legend Communications System Release

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 71 START Is the dialed number 411, 611, Use Special 811, 911, or 10xxx Numbers Table (equal access code)? Use the table. Compare first three Is the first Is first...
  • Page 104 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 72 START Selected Table If appropriate for the selected table, select Subpattern A or B depending on time of day. Select first route where: telephone’s •...
  • Page 105 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 73 Subpattern B Is Call Time after Subpattern B Dial Call and start and before Select Table Subpattern B stop? Subpattern A Figure 3.
  • Page 106 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 74 NOTE: If a voice call is queued for callback on a digital pool, it can get stuck in an infinite loop of queuing. The caller hears a continuous stutter tone and cannot get rid of it.
  • Page 107 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 75 Mode Differences ARS is available only in Hybrid/PBX mode. Feature Interactions Account Code Entry When ARS is used on the system, an account code can be entered before or after dialing the telephone number.
  • Page 108 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 76 Direct Station The LED next to a DSS button for the ARS code is always off. Selector Directories System Directory and Personal Directory (MLX-20L telephones only) numbers can include the ARS dial-out code.
  • Page 109 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Automatic Route Selection Page 77 SMDR SMDR reports for systems with ARS show all the digits dialed by a user in the CALLED NUMBER field, including any absorbed (ignored) digits, and the facility used to make the call.

  • Page 110: Barge-In

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Barge-In Page 78 Barge-In At a Glance Users Affected Telephone users, operators Reports Affected Extension Information Modes Telephones All except single-line telephones Programming Code (centralized telephone programming only) QCC Display Label Barge In Description...
  • Page 111 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Barge-In Page 79 Telephone Differences Direct-Line Consoles If a DLC operator uses Barge-In to reach someone with Coverage or Forwarding (including Remote Call Forwarding) on, the call from the operator is not directed to the destination (receiver’s) extension.

  • Page 112: All Vmi Ports

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Barge-In Page 80 Display Barge-In appears on the display as a feature choice only on QCC operator consoles. On an MLX display telephone receiving a Barge-In call, the message and either the name or extension number of Barge In...
  • Page 113 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Barge-In Page 81 Recall/Timed Flash In Release 2.0 and later systems, Recall can be used by a user who has joined a call with Barge-In, as well as by the user who has been interrupted.

  • Page 114: Basic Rate Interface (Bri)

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 82 Basic Rate Interface (BRI) At a Glance Users Affected Telephone users, operators, digital data users Reports Affected System Information ( ), BRI Information SysSet-up Modes...
  • Page 115 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 83 Description Basic Rate Interface (BRI), like Primary Rate Interface (PRI), is a standard protocol for accessing Integrated Services Digital Network (ISDN) services. By using BRI, the MERLIN LEGEND Communications System can connect its users to the speed and accuracy of ISDN services.
  • Page 116 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 84 Terminology Lines/Trunks In this section on BRI, lines are the representations that appear on extensions or are put into pools. Trunks are the facilities that link switches. For all trunks except DS1 (T1 or PRI) and BRI, inside line numbers have a one-to-one correspondence to line/trunk jacks.
  • Page 117 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 85 In order to know the available options of Multiline Hunt Group and to set it up correctly, you must find out what type of switch your CO uses. For the different switches, Multiline Hunt Group has the following capabilities: 5ESS®.
  • Page 118 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 86 Service Profile (SP) A Service Profile (SP) defines the interface on a BRI line between the central office and an ISDN terminal. It specifies the parameters and their values necessary to provide services to the terminal.
  • Page 119 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 87 The loop clock source on any 100D module in T1 mode emulating tie trunks. The local clock source on any 100D module. NOTE: Ports that are not in service should never be programmed as clock sources.
  • Page 120 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 88 Other timers and counters used by the system are not programmable. N200 Counter. Counts the number of times the communications system can transmit a message on a D-channel because no link layer acknowledgment is received from the network.
  • Page 121 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 89 Hyphens are inserted between the digits on incoming calls, for example, 555-1234 for a 7-digit display and 123-555-1234 for a 10-digit display. Any other number of digits appears without hyphens.
  • Page 122 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 90 Considerations and Constraints Because the 391A, 391A1, and 391A2 power supplies have limited capacity, when one of these power supplies is used, the total number of 800 NI-BRI modules and 100D modules in a single carrier cannot exceed three.
  • Page 123 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Basic Rate Interface (BRI) Page 91 Conference Calls on BRI lines can be part of a conference call processed by the MERLIN LEGEND Communications System, not by the central office (CO).

  • Page 124: Call Waiting

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Call Waiting Page 92 Call Waiting At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Information Modes Telephones All except QCC Programming Codes **11 Feature Code (for call-waiting pickup)
  • Page 125 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Call Waiting Page 93 A call received on an automatic dial-in tie trunk A call transferred to the extension The user does not hear a call-waiting tone for a call received on a personal line unless the business subscribes to call-waiting service from the local telephone company.
  • Page 126 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Call Waiting Page 94 interval expires. If the operator presses the Release button, the extension being called receives the call-waiting tone (not Camp-On), and the call returns to the QCC queue when the transfer return interval expires.
  • Page 127 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Call Waiting Page 95 Conference A call-waiting tone is heard only by the person receiving the call and not by other conference participants. If the conference originator reaches a busy extension, hears the call-waiting special ringback, and tries to add the call to the conference, the system returns a busy tone.
  • Page 128 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Call Waiting Page 96 Primary Rate Interface Call Waiting is provided on PRI lines at extensions so programmed. The (PRI) and T1 call-waiting tone is not blocked from PRI at an extension. Until the call is answered, answer supervision is not returned to the network and the caller hears regular ringback instead of call-waiting ringback.

  • Page 129: Callback

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 97 Callback At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Extension Information, Remote Access (DISA) Information, System Information ( SysSet-up Modes Telephones...
  • Page 130 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 98 Selective. Callback is activated only when a caller chooses it by dialing a feature code or, on multiline telephones, by pressing a programmed Selective Callback button.
  • Page 131 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 99 In order to use Callback with pools consisting of loop-start lines, the loop-start lines must be programmed for reliable disconnect. Mode Differences Hybrid/PBX Mode Callback can be used for busy extensions and for outside calls on pools where all lines/trunks are busy.
  • Page 132 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 100 Cancel a callback request by lifting the handset and dialing while listening to #*55 inside dial tone. The system sends a confirmation tone to indicate that the request is canceled.
  • Page 133 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 101 Digital Data Calls Videoconferencing systems that can dial feature codes using # can use Selective Callback. When a pooled line becomes available or the busy video system is idle, the queued call is made, one B-channel at a time.
  • Page 134 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 102 In a case where no pools are available and an inside caller is not using Automatic Callback, a call to an extension with Remote Call Forwarding follows the extension’s coverage path.
  • Page 135 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 103 Pools In Hybrid/PBX mode, Callback can be used to complete calls to an outside number only when all lines/trunks in the pool are busy. Primary Rate Interface Callback cannot be used to request a busy PRI line assigned as a (PRI) and T1...
  • Page 136 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Callback Page 104 Transfer A queued callback call cannot be transferred, but calls transferred to busy extensions are eligible for Callback. When a user reaches a busy extension while transferring a call, he or she can use Automatic Callback or Selective Callback to queue the call before completing the transfer.

  • Page 137: Caller Id

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Caller ID Page 105 Caller ID At a Glance Users Affected Telephone users, operators, data users Reports Affected SMDR, System Information ( ), GS/LS/Trunk SysSet-up Information Modes Telephones MLX Display only...
  • Page 138 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Caller ID Page 106 NOTE: Lines/trunks used for incoming Caller ID service should not have any equipment other than the 800 GS/LS-ID module port connected to them. LS-ID Delay Option Caller ID information is sent from the central office during the first silent interval of ringing.
  • Page 139 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Caller ID Page 107 The display shows when the call is answered before the Caller ID No Caller ID data arrives, when the Caller ID data is corrupted, or when no Caller ID data is sent from the central office.
  • Page 140 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Caller ID Page 108 Considerations and Constraints General An organization must subscribe to the Caller ID service in order for incoming calls through the 800 GS/LS-ID port module to receive Caller ID information (loop-start lines only).
  • Page 141 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Caller ID Page 109 Ringing Options LS-ID Delay or Delay Ring can be used to delay the ringing on lines answered automatically so Caller ID information is not lost. If a line/trunk has LS-ID Delay, Delay Ring gives an additional delay.

  • Page 142: Calling Restrictions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 110 Calling Restrictions At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Directory, Extension Information, Remote Access (DISA) Information Modes Telephones System Programming...

  • Page 143: Lines/Trunks Used For Remote Access

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 111 At a Glance - Continued Factory Settings Extensions Outward/Toll Restriction Unrestricted ARS FRL 3 (range 0–6) Pool Dial-Out Code No access to any pool VMI Ports Outward/Toll Restriction Outward...
  • Page 144 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 112 Outward Restriction for VMI Ports In Release 3.1 and later systems, any port programmed as a VMI port is programmed with outward restriction on. If the system manager wants to allow access to the voice messaging system Outcalling feature, the outward restriction applies to Outcalling calls.
  • Page 145 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 113 If the system manager wants to allow access to the voice messaging system Outcalling feature, the FRL applies to Outcalling calls. SECURITYlALERT: Any changes to the FRL and other restrictions of these ports must be considered carefully in order to minimize the potential for toll fraud.

  • Page 146: Allowed/Disallowed Lists

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 114 Outward and toll restriction do not work with tie trunks or with T1 lines emulating tie trunks which are set to tie-PBX. Automatic Route Selection or pool dial-out codes should be used to restrict these types of line/trunks.
  • Page 147 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 115 Callback In Hybrid/PBX mode, a user with a restricted extension can use Callback for a busy pool because restrictions are based on the specific line/trunk being used to make the call.
  • Page 148 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Calling Restrictions Page 116 Primary Rate Interface Outward and toll restrictions do not work with T1 lines emulating tie trunks (PRI) and T1 when the lines are set to Tie-PBX or Tie Switched 56 Data. Use Automatic Route Selection or pool dial-out codes instead.

  • Page 149: Camp-On

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Camp-On Page 117 Camp-On At a Glance Users Affected Telephone users, operators Reports Affected System Information ( SysSet-up Modes Telephones All except single-line telephones and data equipment Programming Code Feature Codes (Call Waiting Pickup)
  • Page 150 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Camp-On Page 118 other times, and no error tone sounds when a caller unsuccessfully tries to use Camp-On at an inappropriate time. Camp-On cannot be used on a system that includes a voice messaging system. Telephone Differences Direct-Line Consoles When a Direct-Line Console (DLC) system operator uses Camp-On to transfer a...
  • Page 151 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Camp-On Page 119 Feature Interactions Call Waiting A user with no available buttons to receive a transferred call hears the call-waiting tone when a caller uses Camp-On to transfer a call, even if Call Waiting is not activated.

  • Page 152: Centrex Operation

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 120 Centrex Operation At a Glance Users Affected Telephone users, operators Reports Affected System Information ( SysSet-up Modes Telephones All touch-tone telephones System Programming Specify mode of operation: SysProgram System...
  • Page 153 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 121 To use the features available through Centrex, dial a Centrex feature code from a touch-tone telephone or analog data device. Some features must be programmed for customers by the telephone company at the central office (CO).
  • Page 154 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 122 Central Office Central Office (External Calls) (External Calls) Centrex Service Centrex Service • 4-digit Centrex Calls • 4-digit Centrex Calls • Use of Centrex Features •...
  • Page 155 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 123 Figure 5. The extension user must be aware of the level where he or she is when making a call or activating a feature. Central Office Central Office (External Calls)
  • Page 156 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 124 A switchhook flash, feature access code, or Feature button-press is interpreted as intended for the Centrex service. In limited Centrex service: The communications system operates in Key or Hybrid/PBX mode. Intercom calls can be made between communications system extensions.
  • Page 157 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 125 With limited Centrex in Hybrid/PBX mode, DID, tie, WATS, and T1 lines/trunks can be used. In Key mode, tie, WATS, and T1 lines/trunks can be used. These lines/trunks cannot be used with full Centrex in Behind Switch mode.
  • Page 158 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 126 Mode Differences Hybrid/PBX Mode Hybrid/PBX mode can be used only in a limited Centrex configuration. In Releases prior to 2.0, a switchhook flash can be sent to the Centrex service only when the prime line is terminated either on a personal line or, when prime lines are shared, on a Pool button.
  • Page 159 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 127 default line assignments on the communications system are not affected. Digital facilities are not supported in Behind Switch mode. In Behind Switch mode, during periods of high telephone traffic, users may experience delays in obtaining dial tone from the Centrex system.
  • Page 160 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Centrex Operation Page 128 Single-Line Telephones When single-line telephones are used in Behind Switch mode, a prime line is assigned automatically to the extension. Centrex service supports only touch-tone telephones. When single-line telephones are connected directly to a prime line, they have limited functionality because they cannot access communications system features or make intercom calls.

  • Page 161: Conference

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 129 Group Calling Calls to calling groups in a system set up in Behind Switch mode follow the communications system ring pattern, not the central office ring pattern.
  • Page 162 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 130 NOTE: Conference and Drop buttons are available in all modes; they are programmable only in Behind Switch mode. Adding Conference Participants A user can consult privately with each participant before adding the person to the conference.
  • Page 163 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 131 In addition, beginning with Release 1.1, prompts help MLX display telephone users set up conference calls. Pressing the Conf button causes one of the following to happen: If the system is in Hybrid/PBX mode and the user has available SA buttons, the system automatically selects one, in the following order of...
  • Page 164 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 132 In Release 2.1 and later systems, a call on hold at a programmed Cover button can be added to a conference by an originator with a personal line for the call. Mode Differences Behind Switch Mode The fixed Conf button on multiline telephones activates conference from the host...
  • Page 165 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 133 and presses the Forced Release button; all participants are disconnected. If instead of pressing the Forced Release button, the operator hangs up, the conference is put on hold.
  • Page 166 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 134 participant, dial another number and press and release either the Recall or Flash button or the switchhook again. All participants are connected on the conference call.
  • Page 167 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 135 Barge-In Barge-In can be used to interrupt conference calls; all participants hear the Barge-In tone. Barge-In, however, does not connect the user to a conference call if the conference already has the maximum number of participants.
  • Page 168 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 136 CTI Link CTI link applications can control 3-way conferences, including those where one or two parties are outside the system. Screen pop occurs at participating screen-pop-capable extensions.
  • Page 169 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 137 Group Calling Calls waiting in the calling group queue or ringing at a calling group member’s extension cannot be added to a conference call. A user must be connected to a calling group member before the call can be added to the conference.
  • Page 170 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Conference Page 138 SMDR When a conference call includes inside and outside participants, records are generated only for outside participants. When a call is dropped from a conference call, it is considered a completed call and is sent to the SMDR print queue.

  • Page 171: Coverage

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 139 Coverage At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Direct Group Calling Information, Extension Information, Group Coverage Information, Operator Information System Information ( SysSet-up Modes...
  • Page 172 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 140 At a Glance - Continued System Programming In releases prior to 4.1, change delay for Cover button continued programmed for Delay Ring; change additional delay before call is sent to Group Coverage receivers: Options Delay Ring...
  • Page 173 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 141 At a Glance - Continued Factory Settings Extensions Coverage Coverage Inside On (inside and outside calls covered) On (inside and outside calls covered by VMS) Coverage VMS 3 rings (range 1–9 rings) Group Coverage Ring...
  • Page 174 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 142 — The Queued Call Console (QCC) queue is programmed to be a receiver for the group. — A calling group is programmed to be a receiver for the group (this option can be used to provide voice mail coverage for a coverage group).
  • Page 175 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 143 Table 4. Ring Delays Affecting Coverage Factory Timer Setting Range Description Coverage Delay 3 rings 1–9 rings Release 4.0 and prior systems, set systemwide. Delay before sending calls to Group Coverage, when: Interval* Sender also has Individual Coverage and...
  • Page 176 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 144 Secondary Cover 2 rings 1–6 rings Release 4.1 and later systems, programmable for Ring Delay each extension. In addition to the fixed Secondary Coverage Delay Interval (2 rings), this timer sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly.
  • Page 177 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 145 Table 6. Ringing on Individual Coverage (Receiver) Buttons Ringing Option Primary Cover Secondary Cover Immediate Ring Immediately After sender’s telephone rings 2 times ( SC , fixed) Delay Ring After sender’s telephone rings 1–6...
  • Page 178 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 146 A calling group can be assigned through system programming as a receiver for up to 30 coverage groups. When a calling group is programmed as a receiver for a coverage group, a call to a coverage group member enters the calling group queue and waits for an available calling group member.
  • Page 179 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 147 Coverage VMS Off prevents outside calls from being sent to voice mail. With Coverage VMS Off, only inside calls are covered by the assigned voice mail system (VMS) calling group.
  • Page 180 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 148 Table 7. Calls Eligible and Calls Ineligible for Coverage Call Rings on... Eligible Ineligible SA or ICOM buttons programmed for Immediate or Delay Ring Inside calls DID trunk calls Inside or outside transferred calls...
  • Page 181 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 149 these types of receivers are unavailable or not programmed does the call go to another, more impersonal type of Group Coverage—either the QCC queue or a calling group (including a voice messaging system calling group).
  • Page 182 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 150 — If a sender has both Primary and Secondary Coverage and all the receivers’ Cover buttons are set for Immediate Ring, the Group Coverage Ring Delay should be set higher than the Primary Cover Ring Delay or the 2-ring fixed Secondary Cover Delay Interval.
  • Page 183 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 151 The receiver with an MLX display telephone is using the Alarm Clock or Directory feature. The receiver’s telephone is forced idle for system programming or centralized telephone programming.
  • Page 184 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 152 Table 8. Group Coverage Call Delivery Rules (Release 4.0 and Prior Systems) Individual Coverage Call Delivered to Group Receiver Type Sender Status Receiver Status Coverage after...
  • Page 185 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 153 Table 9. Group Coverage Call Delivery Rules (Release 4.1 and Later Systems) Sender Primary Coverage Secondary Coverage Sent to Group Receiver Type Status Receiver Status Receiver Status Coverage after...
  • Page 186 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 154 Figure 6. Group Coverage Only or All Individual Coverage Receivers Unavailable (Release 4.0 and Prior Systems)
  • Page 187 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 155 Figure 7. Group Coverage Only or All Individual Coverage Receivers Unavailable (Release 4.1 and Later Systems Only)
  • Page 188 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 156 Figure 8. Individual (Primary and Secondary) and Group Coverage Ringing Patterns (Release 4.0 and Prior Systems)
  • Page 189 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 157 Figure 9. Individual (Primary and Secondary) and Group Coverage Ringing Patterns (Release 4.1 and Later Systems Only)
  • Page 190 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 158 Cover to Voice Mail with Escape to System Operator When DID or Auto Attendant is used, users receive calls directly, without the intervention of an operator. In these situations, the telephone should have voice mail coverage instead of coverage by a receptionist (operator).
  • Page 191 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 159 Primary Coverage If eight or fewer extensions require coverage to the system operator, use delayed Primary Coverage or Secondary Coverage to allow calls to be covered by the operator.
  • Page 192 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 160 uses Direct Voice Mail to transfer the caller to the extension’s voice mail. The caller leaves a message and the extension’s message LED goes on. Phantom Calling Groups If fewer than 30 extensions require coverage to the main operator, phantom calling groups can be used to provide a second extension number for each user’s...
  • Page 193 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 161 Call comes in for ext 101. Rings at ext 101. Covers to Operator Operator answers Operator transfers to 201 (Voice Mail). Figure 12. Phantom Calling Groups Phantom Extensions If more than 30 extensions require coverage to the operator, phantom extensions...
  • Page 194 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 162 button and move it to a virtual button that is not actually on the physical telephone. This conserves buttons and prevents accidental calls to 114 from ringing at the extension.
  • Page 195 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 163 Cover to Personal Secretary before Voice Mail If you need coverage by a personal secretary who is not a system operator at an operator console, then Primary Coverage can be used on the secretary’s telephone.
  • Page 196 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 164 Considerations and Constraints In Release 2.0 and later systems, if a receiver calls a sender for whom he or she is covering and the sender is busy or unavailable, the call proceeds to other points of coverage.
  • Page 197 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 165 When Group Coverage is the only type of coverage programmed for a sender, the QCC queue should not be programmed along with Group Cover buttons on multiline telephones.
  • Page 198 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 166 Telephone Differences Direct-Line Consoles A DLC can be both an Individual or Group Coverage receiver and a member of a coverage group. Queued Call Consoles The Queued Call Console (QCC) cannot be a sender for either Individual or Group Coverage.
  • Page 199 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 167 Single-Line Telephones A single-line telephone can be a sender for either Individual or Group Coverage. A single-line telephone can be a receiver for Individual Coverage. It can be a receiver for Group Coverage only when it is a member of a calling group assigned as a receiver for a coverage group.
  • Page 200 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 168 Call Waiting A call to a sender with Call Waiting turned on goes to Individual and/or Group Coverage first. If all coverage points are busy, the sender receives the call-waiting tone.
  • Page 201 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 169 Do Not Disturb When a sender turns on Do Not Disturb, Individual Coverage or Group Coverage receivers for that sender can call the sender. All other calls to the sender go to coverage.
  • Page 202 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 170 Hold Coverage calls answered by any type of receiver can be put on hold. The hold timer or operator hold timer applies to a coverage call on hold. HotLine Coverage features are not recommended for HotLine extensions (Release 5.0 and later systems).
  • Page 203 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 171 Personal Lines When a principal user is assigned a personal line, calls arriving on the personal line follow that user’s coverage pattern, if any. Calls received on personal line buttons on senders’...
  • Page 204 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Coverage Page 172 Ringing Options Calls received on line buttons programmed for No Ring are not sent to coverage. Primary Cover, Secondary Cover, and Group Cover buttons can be programmed for Immediate Ring, Delay Ring, or No Ring.

  • Page 205: Cti (Computer Telephony Integration) Link

    CTI applications to interact with the MERLIN LEGEND Communications System over a local area network (LAN). The CTI link is the system’s hardware and software interface to the Lucent Technologies PassageWay Telephony Services product, which supports the Windows® 95, Windows NT, Windows 3.1, Windows 3.11 for Workgroups, Apple®...
  • Page 206 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 174 Software using the CTI link can perform the following actions on a user’s computer: Screen pop Power dial Basic call control CTI link applications can control functions at extensions with MLX or analog multiline telephones.
  • Page 207 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 175 For more information about these requirements and about installing a CTI link, see PassageWay Telephony Services Network Manager’s Guide . Screen Pop Screen pop occurs when a CTI application takes inside or outside caller information, queries a database, and displays caller information on a user’s PC...
  • Page 208 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 176 Interface (BRI)’’ on page 82 ‘‘Primary Rate Interface (PRI) and T1’’ on page 441. Some CTI applications allow screen pops either on demand or when a call is answered.
  • Page 209 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 177 information relating to the collected digits, and returns a screen displaying the data it found. The system manager programs the voice messaging system to collect a specific number of digits (the maximum is 32) and creates the message instructing the caller to enter the digits with a pound sign (#) at the end (the pound sign hastens the processing of the call).
  • Page 210 CAUTION: The Maintenance procedures that you use to busy-out and restore a module are normally reserved for Lucent Technologies technicians only. When you add a CTI link, the system performs the following actions: Reverts button programming to the default for a non-operator MLX...
  • Page 211 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 179 Extension Information Report for the system, or refer to the relevant system planning forms for extensions and groups (for example, Form 4d, MLX Telephone and Form 7c, Group Coverage).
  • Page 212 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 180 If you program a CTI link for a jack that is already programmed for 2B data, the CTI programming overrides the 2B data programming, and a 2B data device that you later connect to the jack will not function as such.
  • Page 213 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 181 A monitored DLC position functions like any other MLX or analog multiline extension that is using a CTI application. An outside call to the position initiates screen pop at the DLC extension.
  • Page 214 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features CTI (Computer Telephony Integration) Link Page 182 Group Calling When an extension is programmed as a CTI link, the extension is removed from membership in calling groups. To ensure that calling group overflow calls initiate screen pop at destination extensions, set all personal lines at calling group overflow receivers to No Ring.

  • Page 215: Digital Data Calls

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 183 Digital Data Calls At a Glance Users Affected Users with digital data communications devices or videoconferencing systems only Reports Affected Extension Directory, Extension Information Modes Key, Hybrid/PBX Factory Settings...
  • Page 216 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 184 If a videoconferencing system requires two B-channels but does not have an ISDN-BRI interface (some older group video systems have V.35 interfaces, for example), it may need to use the adjunct extension numbers of two different MLX extension jacks.
  • Page 217 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 185 Devices used for 2B data must be connected to MLX jacks that are programmed as 2B data-capable. Devices that do not support 2B data should not be connected to ports programmed for 2B data.
  • Page 218 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 186 Applications The high-speed data capabilities of the MERLIN LEGEND Communications System can be used for a number of applications, including videoconferencing, Internet access, and data transfer.
  • Page 219 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 187 Callback Videoconferencing systems that can dial feature codes using # can use Selective Callback. When a pooled line becomes available or the busy video system is idle, the queued call is made, one B-channel at a time.
  • Page 220 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 188 A Do Not Disturb button should be programmed at MLX passive-bus telephones, and the feature should be activated during 2B video calls. Otherwise, voice calls ring and flash at the MLX telephone during 2B data calls, although they cannot be answered.
  • Page 221 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 189 Personal Lines Personal lines can be assigned to digital communications devices and videoconferencing systems, which ideally should not share personal lines except with extensions at the same workstations.
  • Page 222 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Digital Data Calls Page 190 Transfer Data calls cannot be transferred. 2B data video calls require both B-channels at a video workstation. For this reason, if a call is on hold for transfer at a passive-bus MLX telephone when a 2B call arrives, the passive-bus MLX telephone cannot retrieve the held call until the 2B video call is over.

  • Page 223: Direct-Line Console

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 191 Direct-Line Console At a Glance Users Affected DLC operators only Reports Affected System Information ( ), Operator Information, SysSet-up Extension Information Modes Telephones MLX-20L, MLX-28D®...
  • Page 224 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 192 Description A Direct-Line Console (DLC) is an answering position that system operators use for the following purposes: Answer outside calls that are not directed to an individual user or group. Answer inside calls.
  • Page 225 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 193 Inside Auto Dial buttons can also be programmed on DLCs. The operator can use these buttons to transfer a call, make an inside call, or determine whether an extension has Do Not Disturb turned on.
  • Page 226 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 194 Lines that are not assigned to buttons on the DLC can be selected by the operator only by dialing the pool dial-out code from the SA button or, on an MLX DLC, by selecting a DSS button for the pool dial-out code.
  • Page 227 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 195 Feature Interactions Alarm A DLC operator uses an Alarm button to monitor system operation. The red LED next to the Alarm button on the operator console goes on when the system detects a problem that requires immediate attention.
  • Page 228 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 196 CTI Link A DLC’s SA calls can be controlled by a CTI application. When they are, the DLC position functions like any other MLX or analog multiline extension that is using a CTI application.
  • Page 229 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 197 Messaging The Send/Remove Message feature is only for operators. It is used by a DLC operator to turn on the Message LED to indicate a waiting message. For telephones without a display, Send/Remove Message is the only way the Message LED can be turned on and off by operators.
  • Page 230 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct-Line Console Page 198 Speed Dial System Speed Dial numbers can be programmed from the first DLC connected to the first (lowest) analog extension jack on the module in slot 01 of the control unit.

  • Page 231: Direct Station Selector: Mlx

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 199 Direct Station Selector: MLX At a Glance Users Affected Operators Reports Affected Operator Information Modes Telephones MLX-20L, MLX-28D System Programming Assign extension numbers selected when DSS buttons are pressed: More...
  • Page 232 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 200 The DSS, shown in Figure 15, has an array of 50 buttons, called DSS buttons , with red LEDs. A maximum of two DSSs can be connected to provide a field of 100 button.
  • Page 233 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 201 DSS Buttons Page Buttons Message Status Button Reserved Buttons Figure 15. Direct Station Selector Each of the 50 DSS buttons corresponds to one of three extension numbers. The specific extension number is determined by the Page button that an operator presses.
  • Page 234 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 202 Access code (usually ) for Automatic Route Selection (ARS) or Idle Line Preference Remote access dial code Listed Directory Number (the extension for the QCC queue) The use and definition of each DSS button’s LED depend on the extension represented by the button and on whether the operator position is used for normal call handling, calling group or CMS supervisory operation, Extension Status in...
  • Page 235 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 203 Table 10. Results of Pressing DSS Button while Active on a Call: DLC Position with One-Touch Hold Extension Type Result Individual, calling An outside caller is put on hold, an SA or ICOM button is selected group, paging group...
  • Page 236 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 204 Table 11. Results of Pressing DSS Button while Active on a Call: DLC Position with One-Touch Transfer Extension Type Result Individual or calling The caller is put on hold, transfer is initiated, an SA or ICOM button group...
  • Page 237 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 205 Table 12. Results of Pressing DSS Button while Active on a Call: QCC Position Extension Type Result User or calling group The caller is put on hold, the transfer is initiated, and the extension is dialed automatically.
  • Page 238 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 206 Table 13. LED Meanings for Normal Call-Handling Operation LED Status Extension Type Meaning Individual The person is not on the telephone and is not using Do Not Disturb.
  • Page 239 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 207 NOTE: Fast flashing is applicable only to individual extensions. Slow flashing is applicable only to individual extension types and line/trunk numbers. Calling Group or CMS Supervisory Operation A supervisor with a DLC switches from normal call handling to supervisor operation by pressing the Feature button, dialing...
  • Page 240 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 208 When not in Message Status operation, the red LED next to each DSS button for a room extension is used to monitor room availability, and the DSS button is used to restrict the extensions when the rooms are not occupied.
  • Page 241 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 209 button or Auto Dial button for the person for whom the message is intended. The operator presses the Message Status button to return to normal call handling. By pressing the Feature button and selecting from the display, MLX Leave Msg...
  • Page 242 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 210 Table 17. LED Meanings for Supervisor or Hotel Extension Status Operation with Message Status Active LED Status Extension Type Meaning Individual The person is not on the telephone and is not using Do Not Disturb.
  • Page 243 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 211 Only a DLC or QCC can have a DSS. Operator park zone codes must be included in the extension number range specified for one of the Page buttons.
  • Page 244 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 212 Display When an operator presses a DSS button for an extension number, the extension label, if any, and the extension number show on the display while it is dialed.
  • Page 245 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 213 Inspect Inspect can be used to determine the corresponding extension for each DSS button. To use Inspect, press the Page button for the range of extensions, press the Inspct button, and press each DSS button to see what it represents;...
  • Page 246 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Station Selector: MLX Page 214 Saved Number Dial An extension dialed by pressing a DSS button is not stored for Saved Number Dial. Signal/Notify If a user presses a Signal button programmed with an operator’s extension while making a call to the operator, the LED next to the DSS button associated with the user changes from flashing to on while the Signal button is held down.

  • Page 247: Direct Voice Mail

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Voice Mail Page 215 Direct Voice Mail At a Glance Users Affected Telephone users, operators Reports Affected Extension Directory Modes Hybrid/PBX, Key Telephones MLX Display Label Direct VM [DrcVM] Programming Code Feature Code...
  • Page 248 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Voice Mail Page 216 If you have a programmed Direct Voice Mail button, you can also activate Direct Voice Mail while transferring or making a call by pressing the Direct Voice Mail button.
  • Page 249 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Direct Voice Mail Page 217 Feature Interactions Coverage Direct Voice Mail overrides coverage-inhibiting features such as Coverage Off, Coverage VMS Off, and Coverage Inside Off. Direct Station On a Queued Call Console’s DSS, the Direct Voice Mail button is a fixed Selector button, the rightmost button in the second row from the bottom.

  • Page 250: Directories

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 218 Directories At a Glance Users Affected System Directory Telephone users Extension Directory MLX display telephone users Personal Directory MLX-20L telephone users Reports Affected Direct Group Calling Information, Extension Directory, Label Information, System Directory, System Information SysSet-up...
  • Page 251 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 219 names and telephone or extension numbers. People with MLX display telephones can dial numbers by selecting listings from the display. Directory listings are divided into three types: System Directory.
  • Page 252 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 220 Extension Directory Extension Directory listings are established and changed only through system programming, using the Labeling feature. Each listing consists of a 7-character name field and a number field of up to four digits.
  • Page 253 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 221 In Release 2.1 and later systems, when an MLX telephone other than an MLX-20L is plugged into a port that has a Personal Directory resource allocated, and the Personal Directory does not contain any entries, the Personal Directory resource is released and can be programmed to be used by another user.
  • Page 254 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 222 To scroll through the listings, select either to display the next seven Next Page entries are shown or to display the previous seven entries are shown. Prev Page To display the telephone number associated with an individual listing, select Show...
  • Page 255 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 223 Single-Line Telephones Single-line telephone users cannot use the Extension Directory feature or the Personal Directory feature but can dial the listings in the System Directory by dialing the System Speed Dial codes assigned to the listings.
  • Page 256 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Directories Page 224 Labeling Use Labeling to enter names of people, groups, and locations associated with the extensions in the system and stored as listings in the Extension Directory.

  • Page 257: Display

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 225 Display At a Glance Users Affected Telephone users, operators Modes Telephones MLX display telephones, MERLIN II System Display Console, BIS-22D, BIS-34D System Programming ‘‘Labeling’’...
  • Page 258 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 226 MLX display telephones provide menu-driven telephone programming and allow people to select and use features from the display. In Release 1.1 and later systems, MLX telephones can display information in English, French, or Spanish.
  • Page 259 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 227 Table 18. Continued Sample Displays Receiving Calls Analog Multiline MLX For inside calls, the display shows the name of MICHEL - Ext R MICHEL - x1234 the caller (if labels have been programmed) and/or the extension number.
  • Page 260 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 228 NOTE: MLX display telephones allow you to change the contrast of the screens. The method varies among the different MLX display telephones. The MLX-20L has a sliding control immediately behind the screen.
  • Page 261 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 229 Activating features causes information on the Home screen to be replaced with prompts and feedback. In general, prompts appear on Line 1 and feedback appears on Line 2.
  • Page 262 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 230 MENU MODE: Select Feature More Home Press HOME to Exit Inspct Menu Directory Messages Posted Msg Alarm Clock Ext Program Timer Figure 19. 7-Line Display Menu Screen NOTE: The Menu screen on a QCC does not include the...
  • Page 263 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 231 Table 19. Feature Screen Options Telephone... Feature Options 2-by-24 Display 7-by-24 Display Is on hook or has a Last Number Dial Last# LastNumDial dial tone on an Pickup Group* PkupG...
  • Page 264 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 232 Inspect Screens The Inspect screen, illustrated in Figures and 21, appears when the you press the Inspct button and then press a line button. Two kinds of information can appear: If the button is associated with a call, calling information is displayed.
  • Page 265 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 233 Analog Multiline Display Telephones The following types of information appear on the 1-line by 16-character or 2-line by 40-character display of an analog multiline display telephone: Call-Handling Information.
  • Page 266 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 234 Feature Interactions Sample Displays Feature Description Analog Multiline MLX Account When you activate the feature, Acct: Acct: the display prompts for an Code Entry account code.
  • Page 267 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 235 Sample Displays Feature Description Analog Multiline MLX Automatic Only the ARS dial-out code 95551234 95551234 and the dialed number are Route OUTSIDE 5551234 OUTSIDE 5551234 displayed.
  • Page 268 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 236 Sample Displays Feature Description Analog Multiline MLX Call Waiting When a call is waiting, a Call Waiting Call Waiting message appears. Camp-On After Camp-On is activated, the No display CampOn: JORGE Ext1234 MLX display shows a feedback...
  • Page 269 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 237 Sample Displays Feature Description Analog Multiline MLX Conference During the conference, the No display Conference: 3 number of participants is shown OUTSIDE 555-1234 continued on Line 1 of the display.
  • Page 270 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 238 Sample Displays Feature Description Analog Multiline MLX Date and In Release 1.1 and later 01 Apr 15:00 systems, when the system or 01 Abr 15:00 Time MLX display telephone is set for continued...
  • Page 271 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 239 Do Not When a user dials an extension that has Do Not Disturb Disturb activated and is covered by continued another extension, the display depends on the type of button the call is placed on: For SA Ring:...
  • Page 272 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 240 Sample Displays Feature Description Analog Multiline MLX Extension When a supervisor changes an No display Select Agent for ACW agent’s ES status, the Select Agent to Log In Status supervisor is prompted to select...
  • Page 273 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 241 Sample Displays Feature Description Analog Multiline MLX Forward For outside calls, Page 2 shows No display Page 2: No Caller ID the line the call came in on and, continued if ISDN calling party information Caller: OUTSIDE Trk801...
  • Page 274 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 242 Sample Displays Feature Description Analog Multiline MLX Group When a group member with an Page 1: MLX telephone receives an Calling No calling group label: outside call for the group, the GrpCl WATS continued...
  • Page 275 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 243 Sample Displays Feature Description Analog Multiline MLX Inspect An MLX telephone user can No display Account Code inspect the contents of programmed buttons by pressing the Inspct button and then pressing the programmed button.
  • Page 276 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 244 Sample Displays Feature Description Analog Multiline MLX Messaging When a user has a message, the display shows the name or continued extension of the caller and, on MLX telephones, the time and date the message was left.
  • Page 277 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 245 Page 1: 11:03P> Page 2: 06/15 Ext1236 > Sample Displays Feature Description Analog Multiline MLX Messaging The type of message does not allow a calling group continued message-waiting receiver to distinguish between a...
  • Page 278 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 246 Paging An MLX telephone user who No display Paging 793 uses Group Paging sees a message showing the number of the paging group. Sample Displays Feature Description...
  • Page 279 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 247 Sample Displays Feature Description Analog Multiline MLX Programming When an analog multiline MLX-20L: Program Mode telephone user enters Extension Program 10 extension programming, a confirmation appears on the Press HOME to Exit display.
  • Page 280 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 248 Sample Displays Feature Description Analog Multiline MLX Reminder When Reminder Set is 7103: 9:15a 7103: 9:15a activated, the extension number 7103: No Rmdr Set 7103: No Reminder Set Service and either the set time or an...
  • Page 281 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 249 Sample Displays Feature Description Analog Multiline MLX Saved When an MLX telephone user No display Number Saved presses a programmed Saved Number Number Dial button, a Dial confirmation is displayed.
  • Page 282 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Display Page 250 Sample Displays Feature Description Analog Multiline MLX Transfer On MLX telephones, when the No display Call Transferred transfer is completed, a continued confirmation is displayed. Calls returning from transfer are TrfRet-CHARLES Return CHARLES x1234...

  • Page 283: Do Not Disturb

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Do Not Disturb Page 251 Do Not Disturb At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Information Modes Telephones All except QCC and single-line telephones Programming Code MLX Display Label DO NOT DISTURB [DND]...
  • Page 284 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Do Not Disturb Page 252 Considerations and Constraints Do Not Disturb must be programmed onto an available button. If you turn on Do Not Disturb while receiving a call (ringing or voice-announced), the caller continues to hear ringback (or a voice-announced caller may stay on the line), but you do not hear ringing.
  • Page 285 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Do Not Disturb Page 253 Barge-In Barge-In overrides Do Not Disturb. Callback Calls to a user with Do Not Disturb on are not eligible for callback queuing.
  • Page 286 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Do Not Disturb Page 254 Forward and Calls are not forwarded to a destination extension that has Do Not Disturb Follow Me turned on; the call rings only at the forwarding telephone as described in Table 22 on page 269.
  • Page 287 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Do Not Disturb Page 255 Transfer Calls transferred to telephones that have Do Not Disturb turned on are returned after the transfer return interval expires, unless the telephone has coverage and a receiver is available.

  • Page 288: Extension Status

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 256 Extension Status At a Glance Users Affected DLC operators, hotel or calling group supervisors/rooms or members, Call Management System (CMS) supervisors/members Reports Affected Direct Group Calling Information, SMDR, System Information ), Extension Information SysSet-up...
  • Page 289 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 257 At a Glance - Continued System Programming Designate either Hotel or Calling Group/CMS mode: Options Ext Status In Hotel mode, activate Extension Status on DLC: More Extensions Ext Status...
  • Page 290 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 258 Table 20. Extension Status for Hotel Mode Extension Status LED Status Meaning Room is occupied and telephone is in regular call-handling state. Flashing Room is unoccupied and ready for cleaning;...
  • Page 291 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 259 In Hotel mode, the MERLIN MAIL, MERLIN LEGEND MAIL, or AUDIX Voice Power outcalling feature does not work. In Hotel mode, when Auto Dial buttons are used to monitor the status of telephones (instead of buttons on a DSS), the green LED next to the button indicates extension status (0, 1, or, 2) and the red LED indicates message status.
  • Page 292 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 260 To change the status of a telephone, a DLC operator or supervisor activates Extension Status (if not already active) and then presses a programmed button for Status 0, Status 1, or Status 2, and finally presses the Auto Dial or DSS button for the telephone.
  • Page 293 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Extension Status Page 261 HotLine Extension Status is not recommended for HotLine extensions because HotLine extension cannot dial the # codes to change the Extension Status.

  • Page 294: Fax Extension

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Fax Extension Page 262 Fax Extension At a Glance Users Affected Telephone users, operators Reports Affected Direct Group Calling Information, Extension Directory, Extension Information, Label Information Modes Telephones Tip/ring for fax extension.
  • Page 295 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Fax Extension Page 263 a Message LED, the Message LED turns on. Single-line telephone users without a Message LED hear a stutter dial tone when a message is waiting. Telephones located off premises are unable to receive message-waiting indications.

  • Page 296: Forced Account Code Entry

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Fax Extension Page 264 Do not use this feature for fax machines connected to analog multiline telephones with a General Purpose Adapter (GPA). In a GPA configuration, features cannot be assigned to the fax independently of the telephone.

  • Page 297: Forward And Follow Me

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 265 Forward and Follow Me At a Glance Users Affected Telephone users, operators Reports Affected Extension Information, Operator Information Modes Telephones Sending All except QCC Receiving...
  • Page 298 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 266 Description Forward and Follow Me provide two ways for a user to send calls to another number. Calls can be forwarded either to another inside extension (for example, when a user is temporarily working at a different desk) or to an outside number (for example, if a user is working at home).
  • Page 299 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 267 Follow Me is turned on at another inside extension to send a user’s calls to that extension. It can be turned off at a user’s own extension or at the extension to which calls are sent.
  • Page 300 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 268 Calls received on a Shared SA button Calls received on a Call button on a QCC Calls transferred from a calling group for a voice messaging system (VMS) connected to a jack programmed as generic VMI.
  • Page 301 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 269 Table 22. Forwarded Call Ringing Telephone Type Calls forwarded to Inside Extension Outside Number Multiline In Release 4.0 and prior systems, the forwarding Forwarding telephone must ring once for an SA or ICOM call.
  • Page 302 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 270 Considerations and Constraints On multiline telephones, Forward should be programmed on a button so that the LEDs provide a visual reminder when calls are being forwarded. A user can forward calls to only one extension or outside telephone number.
  • Page 303 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 271 A user who shares a personal line cannot join a call in progress forwarded to an outside telephone number unless the user shares both the personal line on which the call was received and the line/trunk selected to forward the call to the outside number.
  • Page 304 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 272 The Forwarding Delay setting cannot be copied from one extension to another because it is not associated with a button. In Release 4.1 and later systems, an SA or ICOM call placed to a forwarding extension with no available SA or ICOM buttons is forwarded immediately.
  • Page 305 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 273 button, you hear a confirmation tone (double break in dial tone), and then dial tone is removed. If a programmed Forward button is used, the green LED next to the button turns on.
  • Page 306 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 274 (usually ; Key and Behind Switch modes only), or the line/trunk number (usually 801–880). Then dial the destination telephone number followed by a pound sign ) to signal the end of the dialing sequence.
  • Page 307 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 275 Feature Interactions Account Code Entry You cannot enter account codes for calls forwarded to outside numbers. Account codes are not necessary for calls forwarded to extensions. Telephones with Forced Account Code Entry assigned can forward calls only to extensions and not to outside telephone numbers.
  • Page 308 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 276 Callback If an inside caller using Automatic Callback calls an extension with continued Remote Call Forward and no pools are available, the caller hears queuing tone.
  • Page 309 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 277 Coverage A call that is remote call-forwarded before any coverage is not continued covered. A call that is remote call-forwarded while Primary and/or Secondary Coverage receivers are alerting is removed from those coverage points and is not sent to Group Coverage.
  • Page 310 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 278 When an MLX display telephone user turns Follow Me on or off, the display prompts for the forwarding extension. After the feature is turned on, the message appears.
  • Page 311 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 279 Personal Lines When an extension is programmed as the principal user of a personal line, calls arriving on the personal line can be forwarded to an outside number (if the extension can use Remote Call Forward), unless the personal line is a loop-start line with unreliable disconnect.
  • Page 312 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Forward and Follow Me Page 280 SMDR If the system is programmed to track both incoming and outgoing calls, two Station Message Detail Recording (SMDR) records are generated when an outside call is forwarded to an outside telephone number.

  • Page 313: Group Calling

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 281 Group Calling At a Glance Users Affected Telephone users, operators Reports Affected Dial Plan Information, Direct Group Calling Information, Extension Information, System Information ( SysSet-up Modes Telephones...
  • Page 314 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 282 At a Glance - Continued System Programming Designate delay announcement device. In Release 5.0 and continued later systems, designate as many as ten primary delay announcement devices and one secondary device, set interval between the first and second announcements, and specify whether second announcement repeats:...
  • Page 315 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 283 At a Glance - Continued Maximums continued 1 (can be shared among groups) Message-waiting receivers for each calling group 3 per group (Release 5.0 and later; in earlier systems, 1) Calls-in-Queue Alarm 1 (cannot be shared among groups) threshold levels...
  • Page 316 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 284 Individual calling group member extensions are assigned an extension number, allowing a group member to receive calls as an individual and as a group member.
  • Page 317 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 285 A calling group member is considered available if all of the following conditions are met: The extension is logged into the calling group (available status). The extension handset is on hook and a red light is on next to the next line button to be used by Automatic Line Selection;...
  • Page 318 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 286 levels, with either a flash or steady lighting. If DSS buttons are used to monitor calling group queue status, only two alarm thresholds should be set.
  • Page 319 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 287 Linear. The system distributes calls starting with the first extension assigned to the group through system programming. Consequently, most calls are handled by the first member assigned to the group. This method is used, for example, when the primary responsibility of the first calling group member is to take calls, while other group members provide backup.
  • Page 320 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 288 The primary and secondary announcement options, when used together, allow the system manager to issue an initial message to callers, followed by a repeating announcement that, for example, urges the caller to stay on the line and wait for a calling group member.
  • Page 321 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 289 assigned as its message-waiting receiver, but the same extension can be assigned as the message-waiting receiver for more than one calling group. Message-waiting indications cannot be sent to the extension number assigned to the group unless this option is programmed.

  • Page 322: Overflow Threshold

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 290 Any multiline telephone in the system can be used to monitor the status of a calling group’s queue by programming a Calls-in-Queue Alarm button. An MLX display telephone can be used to view the number of calls in a queue (1–99) on the display when the user presses the Inspct button and then presses the Auto Dial button (Calls-in-Queue Alarm button) programmed...
  • Page 323 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 291 Overflow Threshold Time In Release 4.0 and later systems, there is also an Overflow Threshold Time setting. The overflow threshold time is the maximum time that any call can remain in the calling group queue before it is sent to the overflow receiver.
  • Page 324 Generic VMI. This setting is used when a voice messaging system (such as Lucent Technologies Attendant or Integrated Voice Power Automated Attendant) that does not require special signaling is connected to one or more extension jacks assigned to a calling group.
  • Page 325 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 293 Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements In Release 5.0 and later systems, a system manager or calling group supervisor can use a simple formula to set alarm thresholds in such a way that Calls-in-Queue Alarm buttons can indicate whether or not delay announcements are functioning optimally.
  • Page 326 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 294 secondary announcement’s duration and the interval setting so that the announcement interval is greater than or equal to the length of the secondary announcement multiplied by the number of calls waiting for the secondary announcement (Y >= N * Z).
  • Page 327 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 295 A line/trunk cannot be programmed to ring into both a calling group and a QCC queue. If no lines are assigned to the calling group, only inside calls are eligible for calling group distribution.

  • Page 328: Entries 0, 10, 11, 1809, 1700, 1900, 976, 1 Ppp 976, * ( P =Any Digit)

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 296 A, “Customer Service Information,” for additional information about programming calling restrictions. In Release 3.1 and later systems, ports assigned as Generic VMI or Integrated VMI are assigned a number of security restrictions.
  • Page 329 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 297 To activate Extension Status, press the Feature button, dial , and press the Hold button. To return to normal call handling, press the Feature button, dial and press the Drop button.
  • Page 330 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 298 Feature Interactions Auto Answer All A calling group member with an analog multiline telephone can use Auto Answer All when an answering machine is connected to the extension. When the feature is activated, all incoming calls ringing on the group member’s telephone (both calls for the calling group and calls to the group member’s own extension) are answered automatically by the...
  • Page 331 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 299 Camp-On Users can transfer calls to a calling group by using Camp-On, but calls do not return to the originating extension, even if not answered within the programmed camp-on interval.
  • Page 332 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 300 Direct Station In Release 5.0 and later systems, the DSS button flashes if the number of Selector calls waiting in the queue is greater than or equal to Threshold 1 but fewer continued than Threshold 3.
  • Page 333 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 301 Hold A calling group member who puts a call on hold by using the Hold button is considered unavailable for incoming calls. Inside callers waiting in the calling group queue cannot put themselves on hold.
  • Page 334 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 302 Personal Lines To allow all calling group members’ telephones to ring when an outside continued call is not answered within three rings, the lines/trunks programmed to ring into the queue can also be assigned as personal lines on group member telephones and programmed for Delay Ring.
  • Page 335 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 303 SMDR Calls to calling groups are associated with the first extension to handle the call. If the call is answered by the calling group delay announcement device, the extension for the delay announcement device is recorded on the SMDR record, even if the call is later answered by a calling group member or overflow group member.
  • Page 336 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Group Calling Page 304 Transfer Voice-announced transfers cannot be made to a calling group. There is continued no limit to the number of calls that can be transferred to a calling group. When an agent transfers a call, the system moves his or extension to the end of the most-idle queue (Release 5.0 and later systems only).

  • Page 337: Headset Options

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 305 Headset Options At a Glance Users Affected Telephone users, operators Reports Affected Extension Information Modes Telephones MLX telephones Programming Codes (centralized telephone programming only; not applicable Headset Hang Up *781 on QCC)
  • Page 338 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 306 For a user or operator to be able to use a headset, a Headset Hang Up button must be programmed (centralized telephone programming) for an MLX telephone or MLX DLC.
  • Page 339 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 307 A Headset Status button is a fixed feature on a QCC and cannot be deleted or changed. To use Headset Auto Answer, Headset/Handset Mute, or Headset Hang Up on a telephone or console with a Headset Status button, Headset Status must be on.
  • Page 340 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 308 A Headset Auto Answer button must be programmed on the telephone or console, through either extension programming or centralized telephone programming. Users who have extensions programmed for Headset Auto Answer may also receive Caller ID information provided by a loop-start line connected to the 800 GS/LS-ID module.
  • Page 341 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 309 A user can press the Speaker button to move the call from the headset to the speakerphone. Privacy should be programmed when headset users with Headset Auto Answer turned on either have Shared SA buttons or share one or more personal lines.
  • Page 342 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 310 Feature Interactions Authorization Code If a call is made using an authorization code, pressing the Headset Hang Up button causes deactivation of the Authorization Code feature. Auto Dial If headset operation is turned on at the telephone or console, select a line button before dialing an extension or an outside number using Auto Dial.
  • Page 343 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Headset Options Page 311 Ringing Options Headset Auto Answer does not automatically answer calls ringing on buttons programmed for No Ring. A user must manually select the button to answer the call.

  • Page 344: Hold

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 312 Hold At a Glance Users Affected Telephone users, operators Reports Affected Operator Information, System Information ( SysSet-up Modes Telephones Feature Codes Hold Hold Release System Programming Change hold disconnect interval: More...
  • Page 345 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 313 system operator. This hold timer is fixed at 60 seconds for telephone users. It is programmable for DLC and QCC operators, as described below. At an MLX display telephone, the message appears briefly on the Call On Hold...
  • Page 346 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 314 until the operator actually hears the reminder). The QCC Hold Return option applies only to QCC operators. This option can be set to the following values: —...
  • Page 347 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 315 If the system is not programmed for one-touch Transfer, an operator can press an Auto Dial or DSS button to put an active outside call on hold and initiate a transfer, whether or not DLC operator automatic Hold is enabled.
  • Page 348 Hold Page 316 NOTE: Some single-line telephones, such as Lucent Technologies models 2500YMGL, 2500MMGK, and 8110M, use a timed or positive disconnect. On these telephones, pressing the switchhook disconnects the call. Use the Recall or Flash button instead of the switchhook to send a switchhook flash.
  • Page 349 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 317 Coverage Coverage calls answered by any type of receiver can be put on hold. The hold timer or operator hold timer applies to a coverage call on hold. In Release 2.1 and later systems, a call that has been put on hold on a Cover button can be picked up by a user who has a personal line for the call.
  • Page 350 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 318 Paging A speakerphone paging call can be put on hold only by the originator. However, when an SA or ICOM Voice button is used to make an inside voice-announced call, either the originator or the person being called can put the call on hold.

  • Page 351: Idle Line Preference

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Hold Page 319 In Release 2.1 and later systems, a call that has been put on hold at a Cover, SA, Shared SA, or Pool button can be picked up by a user who has a personal line button for the call.

  • Page 352: Hotline

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features HotLine Page 320 HotLine At a Glance Users Affected Telephone users Reports Affected Extension Information Modes Telephones Single-line telephones System Programming To assign a HotLine extension: More More Dial ext.
  • Page 353 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features HotLine Page 321 The Personal Speed Dial number used at a single-line telephone HotLine can be an inside extension number, an outside number including Automatic Route Selection (ARS) or pool access codes (Hybrid/PBX mode only), a long-distance service access code, or an Idle Line Access code (usually ).
  • Page 354 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features HotLine Page 322 A HotLine telephone cannot be connected to an MFM (Multi-Function Module) or GPA (General Purpose Adapter). Telephone Differences Only single-line telephones or tip/ring devices can be HotLine extensions. Feature Interactions Account Code Entry HotLine extensions cannot use Account Code Entry.
  • Page 355 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features HotLine Page 323 Night Service HotLine extensions (Release 5.0 and later systems) can be members of Night Service groups. If a HotLine extension dials an outside call and Night Service with Outward Restriction is on, either the HotLine extension number must be in the Night Service Exclusion List or the number it dials must be on the Night Service Emergency List.

  • Page 356: Inside Dial Tone

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Inside Dial Tone Page 324 Inside Dial Tone At a Glance Users Affected Telephone users, operators Reports Affected System Information ( SysSet-up Modes Telephones System Programming Options InsideDial Factory Setting...

  • Page 357: Inspect

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Inspect Page 325 Inspect At a Glance Users Affected Telephone users, operators Modes Telephones MLX display telephones Description Inspect allows an MLX display telephone user who is on a call to see call information about an incoming call that is ringing, alerting, or on hold.
  • Page 358 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Inspect Page 326 If Inspect is activated and someone makes a voice-announced call or a group page to the user, the Inspect feature is canceled and the Home screen is displayed.
  • Page 359 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Inspect Page 327 Direct Station Inspect can display limited information, such as extension number, label, Selector and number of messages, for each DSS button. To use Inspect, an operator presses the Page button for the range of extensions, then the Inspct button, then the DSS button for an extension.

  • Page 360: Integrated Administration

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 328 Integrated Administration At a Glance Users Affected System manager, installer Reports Affected Direct Group Calling Information, Group Coverage Information, GS/LS Trunk Information, System Information SysSet-up Modes Key and Hybrid/PBX...
  • Page 361 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 329 System numbering of extensions, lines/trunks, and pools System labeling that determines the user or other name associated with each extension, line/trunk, and pool The coverage group that sends its calls to the applications The calling group set up for each service of the applications The Reliable Disconnect setting for loop-start lines...
  • Page 362 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 330 Use the system programming console or System Programming and Maintenance (SPM) software to program the settings listed below. Do not use the Application Switch Defaults menu in Integrated Administration.
  • Page 363 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 331 Message Drop calling group Voice Mail calling group This screen also displays the following current defaults that are used during programming of the applications. For comparison purposes, it also shows the current values set on the system (the switch ): Reliable Disconnect Delay Ring...
  • Page 364 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 332 database, according to the rules listed in Table 24. It does not change the system programming. Table 24. Database Reconciliation Rules Extension appears in... Application System Database...
  • Page 365 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 333 Assignment of lines/trunks to pools Select from the IS III Technician Application Switch Defaults Maintenance menu and, if necessary, change any of the values displayed for the applications.
  • Page 366 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 334 Program any application options that are not system-related (such as Outcalling and voice menus and prompts) through the AUDIX Voice Power or AUDIX Voice Power/Fax Attendant menu. On installation of both the system and IS III, exit from IS III, then use SPM or the programming console to perform all remaining system programming that is not application-related.
  • Page 367 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 335 The Integrated Administration selections on these menus are used to access the screens described in the sections that follow this one. On data entry screens described below, the screen-labeled options listed in Table are displayed, as appropriate for each screen.
  • Page 368 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 336 Table 25. Continued Label Action On a multiple-page screen, return to the previous page. PrevPage Display the previous record, such as the previous extension, on Prev-Rec the current screen.
  • Page 369 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 337 Reinstall the affected services by adding them to channels on the System Programming/Switch Admin Form screen. APPLICATION SWITCH DEFAULTS AUDIX VOICE POWER SWITCH DEFAULTS AUTOMATED ATTENDANT CALLING GROUP: CALL ANSWER CALLING GROUP: 7926...
  • Page 370 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 338 Reliable Disconnect Press ) and select (Reliable Disconnect) or (Unreliable Choices Disconnect). When an outside caller on a loop-start line hangs up on Automated Attendant or Call Answer, a setting of may result in lost jack availability or recording of dial tone or messages from the telephone company (such...
  • Page 371 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 339 System Programming Results The following information is sent to the system: Reliable Disconnect setting Delay Ring value Coverage Delay Ring value VMS Transfer Return Interval setting Transfer Return Time setting Screen Results After the Application Switch Defaults screen, press...
  • Page 372 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 340 Extension Directory Figure 23 shows the Extension Directory screen. An explanation of its use follows. Extension Directory Extension: ---- Name (first): --------------- Name (last): -------------------- Extension Label:---------------...
  • Page 373 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 341 Extension Label. The user can change the information in this field. Name (first), Name (last), Location, Comments. The user can enter information in these fields, if desired. This information is not sent to the system.
  • Page 374 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 342 AUDIX Voice Power/Fax Attendant User AUDIX Voice Power User Extension:nnnn Add User to AUDIX Voice Power Cover Group:[yes/no] AUDIX Voice Power button number: -- AUDIX Voice Power/FAX Attendant User Extension:nnnn Add User to AUDIX Voice Power Cover Group:[yes/no]...
  • Page 375 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 343 different button with the same Auto Dial number. To determine which buttons are programmed on an extension, use Inspect at the telephone or through centralized telephone programming.
  • Page 376 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 344 Screen Results When finished using AUDIX Voice Power User or AUDIX Voice Power/Fax Attendant User screen, press ). The Subscriber screen appears for Save AUDIX Voice Power or for AUDIX Voice Power/Fax Attendant.
  • Page 377 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 345 System Programming/Switch Admin Form Channel Extension Service ----[Service] ---- [Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] ----[Service] Figure 25. System Programming/Switch Admin Form Screen Extension.
  • Page 378 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 346 Described below is the service-specific information sent to the system for the services selected. is selected: Automated Attendant Add the label to or delete it from the Automated Attendant AUDIXVP extension(s).
  • Page 379 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 347 Add the Call Answer extension(s) to or delete them from the Call Answer calling group. Add the Call Answer extension(s) to or delete them from the Night Service exclusion list.
  • Page 380 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 348 is selected: Message Drop Add the label to or delete it from the Message Drop extension(s). AUDIXVP Add the label to the Message Drop calling group (7928) when the AUDIXVP first Message Drop extension is added, or delete the label when the last Message Drop extension is deleted.

  • Page 381: Automated Attendant

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 349 individually through selections on the System Programming/Switch Admin Menu screen, shown in Figure 26. (This menu includes the selection only FAX Response if Fax Attendant is installed.) System Programming/Switch Admin Menu Automated Attendant...
  • Page 382 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 350 Channels and Extensions. The values displayed are those entered for Automated Attendant on the System Programming/Switch Admin Form screen. Automated Attendant Usage. Press ) and select Choices , or...
  • Page 383 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 351 Automated Attendant: Immediate Call-Handling Automated Attendant - Immediate Call Handling Channels: nnnn nnnn nnnn nnnn Extensions: Lines/Pools: ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 384 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 352 MLX extension. If these are not the lines for which backup operation is desired, the assignments must be reprogrammed through system programming. The phantom operator must also be added as an AUDIX Voice Power subscriber on the Extension Directory screen, Figure 23 on page...
  • Page 385 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 353 Night Service Operators. Press ) or ) to add or Delete delete an operator. A pop-up window appears for entry of an operator extension.
  • Page 386 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 354 Screen Results On initial installation, the screen for the next service selected on the System Programming/Switch Admin Form screen appears (see Figures through 35).
  • Page 387 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 355 Information Service If a user either selects as a service on the System Information Service Programming/Switch Admin Form screen during initial installation or selects it from the System Programming/Switch Admin menu on subsequent access, the screen shown in Figure 33...

  • Page 388: Voice Mail

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 356 Lines/Pools. Press ) or ) to add or delete a line or Delete pool for this service. A pop-up window appears for entry of a line or pool number.
  • Page 389 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 357 Voice Mail Channels: nnnn nnnn nnnn nnnn Extensions: Lines/Pools: ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 390 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 358 Administration is finished. Similarly, if the console or SPM is being used for system programming, Integrated Administration is blocked from sending information to the system until system programming is finished. While Integrated Administration is sending information to the system about an extension or line/trunk, that extension or line/trunk is forced idle.
  • Page 391 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Integrated Administration Page 359 Group Calling AUDIX Voice Power services and the Fax Response service are set up as members of dedicated calling groups. Integrated Administration sets up the necessary calling groups with the applicable options for correct operation of these services.

  • Page 392: Labeling

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Labeling Page 360 Labeling At a Glance Users Affected Telephone users, operators Reports Affected Dial Plan, Direct Group Calling Information, Extension Directory, Group Coverage Information, Label Information, Operator Information, System Directory Modes Telephones...
  • Page 393 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Labeling Page 361 Extension Directory Listings. To identify the name of a person or room (for example, a conference room) associated with an extension. This information displays when a user receives an inside call, when a co-worker leaves a message, or when a user accesses the Extension Directory.
  • Page 394 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Labeling Page 362 Considerations and Constraints If a label is assigned to the extension, the MLX telephone user sees the label, the extension number, and the posted message, for example, STEVE B Ext 7101 .
  • Page 395 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Labeling Page 363 Do Not Disturb Labeling is used to enter the names of the persons or businesses associated with the System Speed Dial numbers stored as listings in the System Directory.

  • Page 396: Language Choice

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Language Choice Page 364 Language Choice At a Glance Users Affected Telephone users, operators, system manager Reports Affected Extension Information, SMDR, System Information SysSet-up Modes Telephones MLX telephones only Feature Codes English...
  • Page 397 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Language Choice Page 365 The system manager can program specific extensions or consecutive blocks of extensions in English, French, or Spanish as necessary. In addition, an individual MLX telephone user in a Release 1.1 or later system can choose the language most appropriate for his or her own extension.
  • Page 398 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Language Choice Page 366 Programming Report Language Through system programming, programming reports can be printed in English, French or Spanish, regardless of the language selected for the system or for System Programming and Maintenance (SPM).
  • Page 399 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Language Choice Page 367 Considerations and Constraints After a System Reset (cold start), the system language reverts to the default setting, English. In a system release prior to Release 1.1, if a user attempts to set the language on a telephone, he or she hears a reorder tone or an error beep.

  • Page 400: Last Number Dial

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Last Number Dial Page 368 Last Number Dial At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Information Modes Telephones All except QCC Programming Code Feature Code MLX Display Label...
  • Page 401 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Last Number Dial Page 369 If you dial a telephone number and, after the call is connected, dial additional digits, such as an account number or password, Last Number Dial saves all digits, including those dialed after the call is connected.
  • Page 402 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Last Number Dial Page 370 Single-Line Telephones To redial a number using Last Number Dial, lift the handset (the telephone must connect to an SA or ICOM line) and then dial .
  • Page 403 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Last Number Dial Page 371 Speed Dial Telephone numbers dialed using Personal Speed Dial are stored by Last Number Dial. However, if the number includes special characters such as Pause or Stop, the special characters do not work when the number is redialed using Last Number Dial.

  • Page 404: Line Request

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Line Request Page 372 Line Request At a Glance Users Affected Telephone users, operators Modes Telephones All except MLC-5 cordless, MDC 9000, MDW 9000, QCC, and single-line telephones Description If a user wants to make a call on a busy outside line assigned to a button, Line...
  • Page 405 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Line Request Page 373 Mode Differences Hybrid/PBX Mode In Hybrid/PBX mode, Line Request can be used for personal lines or special-purpose lines (such as WATS) assigned to line buttons on a multiline telephone.

  • Page 406: Messaging

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 374 Messaging At a Glance Users Affected Telephone users, operators Reports Affected Direct Group Calling Information, Extension Directory, Extension Information, Label Information Modes Telephones Programming Codes (Operator only) Send/Remove Message...
  • Page 407 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 375 At a Glance - Continued Maximums Messages for each display telephone Message-Waiting Receivers for fax Message-Waiting Receivers per calling group Fax Message 10 seconds (range 0–30 seconds) Threshold Description Messaging features allow users to do the following:...
  • Page 408 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 376 operator is waiting. The LEDs on the DSS do not go on when Message LEDs have been turned on by using the Leave Message feature, voice messaging system, fax arrival, or when a message is left for a calling group.
  • Page 409 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 377 NOTE: If the Message LED of the person getting the message is already on, using the Leave Message feature does not turn the LED off even if an operator uses Leave Message to send a message to a display telephone user.
  • Page 410 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 378 Message button or press the Feature button and dial . To return the call, press a programmed Return Call button or press the Feature button and dial .
  • Page 411 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 379 machine. The Message LED goes on when the fax message threshold is exceeded. The fax message threshold is the length of time (0–30 seconds) before the system assumes that a fax has arrived.
  • Page 412 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 380 on the screen of any inside caller with a display telephone who calls that user. The system automatically removes the Do Not Disturb message when the user turns off the feature.
  • Page 413 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 381 If a fax message-waiting indication is deleted by one of the four message-waiting receivers, the message is deleted from all analog multiline display telephones programmed as a message-waiting receivers for the fax, but the message is not deleted from MLX display telephones programmed as message-waiting receivers for the fax.
  • Page 414 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 382 Other Multiline Telephones The 5-button analog multiline telephone (no longer available) has neither a Message LED nor a Message button. MDC 9000 and MDW 9000 telephones cannot receive Leave Message or Posted Message messages.
  • Page 415 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 383 Feature Interactions Barge-In If Barge-In is used to contact a user with a posted message, the caller’s telephone does not display that message. Digital Data Calls Messaging features are not available for data or video extensions, but can be used by telephones at these workstations.
  • Page 416 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 384 HotLine If the HotLine extension is programmed to dial an outside call, that telephone number must be in the Night Service Exclusion List or a Night Service Emergency number.
  • Page 417 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Messaging Page 385 Voice Messaging In Release 2.0 and later systems, when using the Return Call feature for Interface (VMI) a voice messaging system, a call is returned to the voice messaging system, not to the specific VMI jack that sent the message-waiting code.

  • Page 418: Microphone Disable

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Microphone Disable Page 386 Microphone Disable At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Directory Modes Telephones All MLX (except QCC) System Programming Enable or disable individual MLX telephone microphones: More Extensions...

  • Page 419: Multi-Function Module

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 387 Telephone Differences Queued Call Consoles The microphone on a QCC cannot be disabled. Other Telephones Microphone Disable cannot be assigned to analog multiline telephones. Microphone Disable cannot be assigned to single-line telephones.
  • Page 420 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 388 ONLY a qualified technician should install, repair, or set options for an MFM. Do not touch the circuitry on the MFM. Touching the circuitry may result in component damage from electrostatic discharge.
  • Page 421 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 389 Tip/Ring Interface When an MFM is set for tip/ring interface operation, only dual-tone multifrequency (DTMF) tip/ring devices can be used to make and/or receive inside and outside calls.
  • Page 422 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 390 Ring and one ICOM Voice button to the MFM. In Behind Switch mode, the system automatically assigns one ICOM Ring, one ICOM Voice, and one prime line button.
  • Page 423 System (CMS). Features and tip/ring applications that require a switchhook flash for operation (such as Lucent Technologies Attendant, MERLIN LEGEND MAIL Voice Messaging System, or MERLIN MAIL Voice Messaging System) cannot be connected through an MFM because the system ignores the switchhook flash sent by the device.
  • Page 424 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 392 Similarly, if the MFM extension is a Primary Coverage receiver for the MLX telephone or has the MLX extensions calls forwarded to it, the machine does not automatically disconnect when the telephone user picks up a call.
  • Page 425 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 393 Feature Interactions Automatic Line When an MFM is installed in an MLX telephone, the ALS sequence for Selection the MFM should be set to select SA Ring or ICOM Ring, then SA Originate Only or ICOM Originate Only, then outside lines (or the prime line in Behind Switch mode) assigned to the MFM.
  • Page 426 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Multi-Function Module Page 394 Privacy Privacy should not be used on an MFM (unless Privacy is to stay on at all times, as at a data workstation) because the user does not have an LED to indicate whether Privacy is on or off.

  • Page 427: Music On Hold

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Music On Hold Page 395 Music On Hold At a Glance Reports Affected System Information ( SysSet-up Modes Telephones System Programming Designate the Music On Hold extension jack: AuxEquip MusicOnHold Maximums...
  • Page 428 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Music On Hold Page 396 Table 29. Call Types and Transfer Audible Music On Hold Programmed Ringback Programmed as Type of Call as Transfer Audible Transfer Audible: No MOH Outside call directly Ringing before Ringing before announcements...
  • Page 429 American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). You can purchase a Magic on Hold® system, which does not require such a license, from Lucent Technologies. Feature Interactions Callback An outside caller waiting in the callback queue hears Music On Hold.

  • Page 430: Night Service

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 398 Night Service At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Information, Night Service Information Modes Telephones Programming Code Feature Code MLX Display Label Night Srvc [Night]...
  • Page 431 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 399 At a Glance - Continued Maximums continued Night Service groups for Unlimited each extension Emergency telephone numbers Digits for each telephone number Extensions on Exclusion Unlimited List...
  • Page 432 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 400 One calling group (Release 2.0 and later) for each Night Service group. In Release 4.1 and later systems, outside lines must be assigned to Night Service groups in order for calls received on these lines to receive Night Service treatment.
  • Page 433 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 401 An extension in a Night Service group is considered unavailable and a Night Service call does not ring at that extension when any of the following situations occur: A telephone is in extension or system programming mode.
  • Page 434 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 402 Night Service with Time Set When Night Service with Time Set is programmed, the system automatically activates Night Service on all operator consoles at a specified time of day on specified days of the week.
  • Page 435 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 403 When Night Service is deactivated by an operator or automatically by the system, extensions are reset to their programmed Ring Timing options. When a feature code is used to activate or deactivate Night Service and Outward Restriction is programmed, a DLC operator does not hear an error tone if an invalid password is entered.
  • Page 436 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 404 Instead, when Night Service goes on or off, the button assumes the same active or inactive state that it would have if no manual button-press had taken place. The most recent event, whether it is a manual button-press or an automatic change set by the Coverage Control option, determines the active/inactive state of the programmed Coverage VMS Off button.
  • Page 437 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 405 incoming calls on the outside line ring on extensions programmed as members of the Night Service group associated with the operator. Other Multiline Telephones To make a call when Night Service with Outward Restriction is assigned on a multiline telephone, before lifting the handset, press the Hold button and dial the password.
  • Page 438 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 406 Digital Data Calls If a digital communications device or videoconferencing system is a member of the Night Service group, voice calls to Night Service group do not ring at these extensions.
  • Page 439 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Night Service Page 407 A PRI B-channel can be assigned to a Night Service group if the Routing Primary Rate Interface by Line Appearance option is assigned to the B-channel group. If routing (PRI) and T1 by dial plan is assigned to the B-channel group, the B-channels in that group cannot be assigned to Night Service groups.

  • Page 440: Paging

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 408 Paging At a Glance Users Affected Telephone users, operators Reports Affected Dial Plan Information, Extension Information, Group Paging, System Information ( SysSet-up Modes Telephones + group or Page All ext.
  • Page 441 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 409 Individual Paging An SA Voice or ICOM Voice button on a multiline telephone is used for Speakerphone Paging directed to an individual extension (also called voice-announced inside calling).
  • Page 442 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 410 When the extension number for a speakerphone paging group is dialed by using an SA or ICOM button, the announcement over speakerphones on all telephones assigned to the group.
  • Page 443 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 411 Some group members may not hear the announcement (because they are making pages, for example), but the user is not notified unless none of the group telephones can broadcast the page, in which case the caller hears a busy signal.
  • Page 444 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 412 Telephone Differences Direct-Line Consoles The line/trunk jack programmed for Loudspeaker Paging can be assigned to a button on an analog or digital Direct-Line Console (DLC) for one-touch access. An operator with an MLX DLC also can access a loudspeaker paging system by dialing the line/trunk number (801–880) for the line/trunk jack on which the loudspeaker paging system is connected.
  • Page 445 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 413 A multiline telephone user can access the loudspeaker paging equipment. Make a Loudspeaker Paging announcement in the following ways: Select a line button programmed for the line/trunk jack on which the loudspeaker paging system is connected.
  • Page 446 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 414 Callback A speakerphone paging (voice-announced inside) call that is queued by using Callback automatically becomes a ringing call. Callback cannot be used for calls to a speakerphone paging group. Systems with loudspeaker paging can be set up to allow calls to be queued for the loudspeaker paging system by placing the loudspeaker paging line in its own pool and having users access the paging system through the pool.
  • Page 447 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Paging Page 415 Personal Lines A line/trunk used for loudspeaker paging equipment cannot be assigned as a personal line. Pickup When the line number used for loudspeaker paging is not assigned to a button on a multiline telephone, you can access the loudspeaker paging system with Individual Pickup: dial the paging jack’s line number (801-880) or program a Pickup button specifically for the paging line...

  • Page 448: Park

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Park Page 416 Park At a Glance Users Affected Telephone users, operators Reports Affected Extension Information, Operator Information, System Information ( SysSet-up Modes Telephones All except single-line Programming Codes Park at own extension + park zone (DLC operators only)
  • Page 449 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Park Page 417 The system also automatically reserves eight extensions (881–888) on which operators can park calls. Only operators can use these park-zone extensions. Considerations and Constraints Only system operators can use park zones.
  • Page 450 NOTE: If a single-line telephone with a positive or timed disconnect is used, for example, the Lucent Technologies model 2500YMGL or 2500MMGK, pressing the switchhook disconnects the call. With this type of telephone, the Recall or Flash button, instead of the switchhook, must be used to park a call.
  • Page 451 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Park Page 419 Callback Calls waiting in a callback queue cannot be parked. Conference Conference calls cannot be parked. If a QCC operator tries to park a conference call by pressing the Start button and then pressing the DSS button for the park zone, the park is denied and the operator is reconnected to the conference call.
  • Page 452 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Park Page 420 Music On Hold If Music On Hold is programmed, a parked caller hears Music On Hold. Pickup A parked call can be picked up by using Individual Pickup. Recall/Timed Flash A single-line telephone user presses a Recall or Flash button to use Park.

  • Page 453: Personal Lines

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 421 Personal Lines At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Information Modes Telephones All except QCC System Programming Assign or remove personal lines: Extensions LinesTrunks...
  • Page 454 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 422 When an individual personal line is assigned to a line button on more than one telephone, up to three users of that personal line can participate in an in-progress call (including conference calls) on which Privacy has not been activated.
  • Page 455 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 423 When no principal user is assigned for a personal line, calls received on the personal line cannot be forwarded to outside telephone numbers. Calls follow the Individual Coverage patterns of all senders who share the line and the Group Coverage pattern of the extension with the lowest logical identification number (lowest numbered jack on the module).
  • Page 456 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 424 Telephone Differences Direct-Line Consoles The factory setting for analog DLCs assigns the first 32 lines connected to the system as personal lines in all modes of operation. For MLX DLCs, the first 18 lines connected to the system are automatically assigned as personal lines.
  • Page 457 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 425 Call Waiting A user does not hear a call-waiting tone for calls received on a personal line unless the business subscribes to call-waiting service from the local telephone company.
  • Page 458 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 426 Digital Data Calls Personal lines can be assigned to digital communications devices and videoconferencing systems, which, ideally, should not share personal lines except with extensions at the same workstations. If they do share personal lines, the system manager should ensure that enough idle lines are available, particularly when a video system is receiving 2B data calls.
  • Page 459 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 427 Hold If a call is received on a personal line and is transferred to another user who receives the call on an SA or ICOM button and puts the call on hold, users who share the line cannot select the personal line button and pick up the call.

  • Page 460: Personalized Ringing

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Personal Lines Page 428 A personal line can be assigned to an extension to represent a PRI line Primary Rate Interface with routing by dial plan. The green LED associated with the personal line (PRI) and T1 lights steadily, and ringing on an SA button occurs;...

  • Page 461: Pickup

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 429 Pickup At a Glance Users Affected Telephone users, operators Reports Affected Extension Information Group Call Pickup Modes Telephones All (except MLC-5, which cannot be assigned to Pickup groups) Programming Codes Individual Pickup...
  • Page 462 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 430 Table 30. Types of Pickup Individual Extension Individual Line Individual General Group Inside ringing Outside ringing Inside ringing Inside ringing Inside held Outside held Inside held Outside ringing Parked...
  • Page 463 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 431 Individual Pickup, not Group Pickup, is used to pick up calls parked in a park zone by an operator. Telephone Differences Direct-Line Consoles A Direct-Line Console (DLC) can be part of a Pickup group.
  • Page 464 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 432 Group Pickup To pick up a call ringing on any other group member’s telephone, press a programmed Group Pickup button or press the Feature button and dial .
  • Page 465 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 433 Digital Data Calls A digital communications device can pick up a data call. Pickup is not recommended at video system extensions, although it can be used at a passive-bus MLX telephone.
  • Page 466 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pickup Page 434 An inside call ringing at an SA or SSA button can be picked up at another telephone. All associated SA and SSA buttons go idle. Transfer A transferred call can be answered by using Pickup.

  • Page 467: Pools

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pools Page 435 Pools At a Glance Users Affected Telephone users, operators, data users Reports Affected Dial Plan Information Modes Hybrid/PBX only Telephones System Programming Assign individual lines/trunks to pools: LinesTrunks Pools Assign Pool buttons to telephones:...
  • Page 468 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pools Page 436 NOTE: On initialization of a Release 1.0 system, all loop-start and ground-start line/trunk programming reverts to loop-start. The ground-start pool never has trunks assigned to it automatically but must be programmed after the ground-start jacks are designated.
  • Page 469 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pools Page 437 Lines/trunks assigned to pools cannot be assigned as personal lines (on buttons) on any extension except a Direct-Line Console (DLC). However, calls that come in on lines/trunks assigned to pools can be programmed to be received by one or more QCC operators.
  • Page 470 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pools Page 438 and later systems, the system manager, through system programming, must allow the QCC extension to access those pool dial-out codes that it needs. A QCC operator can be assigned to receive calls on lines/trunks assigned to pools.
  • Page 471 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Pools Page 439 Display When a display telephone user selects a Pool button and lifts the handset, the display shows the label (if programmed) for the lines in the selected pool.

  • Page 472: Power-Failure Transfer

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Power-Failure Transfer Page 440 Power-Failure Transfer At a Glance Modes Telephones Single-line telephones Hardware If ground-start trunks are used in Hybrid/PBX mode, KS23566, L1 ground-start buttons are required on power-failure telephones Description During a commercial power failure, Power-Failure Transfer (PFT) provides...

  • Page 473: Primary Rate Interface (Pri) And T1

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 441 Primary Rate Interface (PRI) and T1 At a Glance Users Affected Telephone users, operators, data users Reports Affected DS1 Information, PRI Information, SMDR Modes Key, Hybrid/PBX...
  • Page 474 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 442 At a Glance - Continued Assign test line telephone number for each 100D module: Programming LinesTrunks Test TelNum continued Set timer and counter thresholds for each 100D module: LinesTrunks...
  • Page 475 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 443 Maximums General 100D modules PRI-specific B-channels Lines (total) Digits for each number assigned to a PRI line ISDN lines for each B-channel group B-channels for each B-channel group...
  • Page 476 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 444 Factory Settings Systemwide Primary Clock First port that is in service on an 800 NI-BRI module or first 100D module in service in control unit Clock Synchronization Loop (not definable by system manager)
  • Page 477 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 445 Call-by-Call Services Table Patterns Blank Call type Both (Voice and Data) Blank Service Digits to delete Timer and counter thresholds for each 100D module T200 Timer...
  • Page 478 Northern Telecom DMS-100 Generic BCS 34 You also can link a MERLIN LEGEND Communications System Release 4.0 or later with a Lucent Technologies DEFINITY G1.1 PBX or DEFINITY Enterprise Communications Server for data tie-trunk connections using T1 Switched 56 services.
  • Page 479 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 447 Calling Party Number (CPN) If you subscribe to the AT&T INFO2 Automatic Number Identification (ANI) service or another PRI caller identification network service (Release 4.2 and later), an incoming call on an ISDN line includes accompanying information about the party placing the call.
  • Page 480 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 448 call-by-call service selection, which allows multiple network services over the same B-channels. The D-channel conveys signaling required to set up, control, and clear calls made over all of the B-channels.
  • Page 481 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 449 PRI service offers the following benefits: Network Subscriber Service Options. Release 4.2 and later systems support network services from AT&T, MCI, and the DMS-100 5ESS network of local exchange carriers (LECs).
  • Page 482 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 450 facility-based, whereas it can be extension-based in Release 2.0 and later, if so programmed. Extension-based CPN results in a more PBX-like performance from the system.
  • Page 483 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 451 Direct Inward Dial T1 service provides the following benefits: Speed. Data calls to outside destinations can be made by programming a channel for T1 Switched 56 Data.
  • Page 484 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 452 channel within the DS1 signal corresponds to a logical port. Although there is only one physical jack, the 100D module supports up to 24 logical ports (one for each channel).
  • Page 485 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 453 PRI interacts with the ACCUNET Switched Digital Service for 56-kbps, 64-kbps restricted, and 64-kbps clear circuit-switched data calls. T1 supports ACCUNET Switched Digital Service or other circuit-switched data service at 56 kbps in Release 4.0 and later.
  • Page 486 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 454 If common-channel signaling (CCS) is selected, 23 channels are available for emulation, and the twenty-fourth channel carries trunk supervision signals. (See ‘‘Signaling Mode’’...
  • Page 487 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 455 negative then positive, pulse. If two positive or two negative pulses are received in succession, a bipolar violation occurs. Bipolar violations are normally caused by noise hits to the signal;...
  • Page 488 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 456 Table 31. Line Compensation Settings Setting dB Loss Cable Length (22-Gauge Wire) 0–133 feet (0–40.5 meters) 133–266 feet (40.5–81 meters) 266–399 feet (80–121.5 meters) 399–533 feet (121.5–162 meters) 533–655 feet (162–199.5 meters)
  • Page 489 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 457 possible on BRI connections in Release 4.0 and later systems. Also, ESF framing mode, CCS signaling, and B8ZS line coding are required. An ACCULINK 3150/3160/3164 or ESF-T1 CSU must be used for DS1 connections within a building.
  • Page 490 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 458 — DMS OUTWATS — DMS FX — DMS Tie Trunk Copy Telephone Number to Send This option specifies whether or not the telephone number to send to the network for outgoing calls made on PRI lines assigned to a B-channel group is copied from the PRI telephone number assigned to that PRI line.
  • Page 491 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 459 T303 Timer. Times the delay in network response when the communications system sends a setup message to initiate an outgoing call.
  • Page 492 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 460 Incoming Outgoing call call (SA) (SA) (DPT) (SA) (PL) (PL) POOL B-Channel Group Foreign Exchange ARS=Automatic Route Selection DPR=Dial Plan Routing Table NS=Network Selection Table CBC=Call-by-Call Services Table DPT=Direct Pool Termination...
  • Page 493 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 461 Incoming Calls In Release 1.0 and 1.1 systems, incoming calls are routed by line appearance. Beginning with Release 2.0, incoming calls also can apply routing by dial plan, a routing system for incoming calls programmed by the Dial-Plan Routing Table (see Table...
  • Page 494 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 462 that DID calls are not permitted to reach (for example, pool access codes, group page codes, line access codes, or the ARS access code), the call is routed to the programmed destination for unassigned DID calls (unless the backup is a fast busy tone).
  • Page 495 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 463 After the table is scanned and the best match is found, the programmed digit manipulation (addition and/or deletion) associated with the entry is performed.
  • Page 496 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 464 All Incoming PRI Calls. When the calling party information is available from the network, the Calling Party Number (CPN) appears on the user’s display.
  • Page 497 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 465 and the number represented by the asterisks is used as the network selected. Characteristics and valid entries for the Network Selection table are as follows: There can be up to 4 entries (0 through 3).
  • Page 498 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 466 patterns for the same type of call are permissible in this table; in such a situation, the feature selects the entry with the longest matching pattern. For example, based on the entries in Table 35 and a voice call with a Called Party Number...
  • Page 499 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 467 ARS performs digit deletion/addition operations for the route and, in so doing, may indirectly specify the best service for the call. With these ARS outgoing digits, the call-by-call B-channel group selects the service, possibly based on digits added by ARS, and performs digit deletion as required.
  • Page 500 MERLIN LEGEND Communications Systems or one MERLIN LEGEND Communications System to another type of PBX (for instance, a Lucent Technologies DEFINITY G1.1 or DEFINITY Enterprise Communications Server PBX) or the central office with digital (Switched 56 kbps) connections.
  • Page 501 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 469 2. Automatic-start trunk seizure is not available on 5ESS and DMS-100 central office switches. Dial Mode. The dial mode must be set for incoming calls (inmode) and outgoing calls (outmode).
  • Page 502 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 470 NOTE: Most local exchange carriers (LECs) do not offer multiple telephone numbers associated with a single channel. Therefore, routing by dial plan can route calls only to a single data extension for each single telephone number provided by the local exchange carrier central office.
  • Page 503 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 471 In the event of a maintenance failure of primary synchronization, backup synchronization can be provided by secondary and tertiary clock synchronization. In addition, the source of synchronization is factory-set to Loop Clock Reference Source so that the clock is synchronized to the outside source.
  • Page 504 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 472 Mode Differences Key Mode Routing by dial plan for PRI or T1 data lines is not supported in Key mode. Behind Switch Mode T1 data lines are not supported in Behind Switch mode.
  • Page 505 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 473 Incoming Calls When an incoming call is given routing-by-dial-plan treatment, the green LED associated with the appearance of the line lights steadily; the LED does not flash to indicate that the line/trunk is ringing.
  • Page 506 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 474 Outgoing calls using call-by-call service selection can be made by pressing a line button, pressing a Pool button, dialing a pool number, or using ARS. The Call-by-Call Services Table must be programmed for the Call-by-Call Service Selection feature to take effect.
  • Page 507 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 475 Callback Callback cannot be used to request a busy PRI line assigned as a personal line, but PRI lines in a pool are eligible for Callback. An idle PRI line is not considered an available pool member unless a check determines that it is associated with an available B-channel.
  • Page 508 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Primary Rate Interface (PRI) and T1 Page 476 Personal Lines A personal line can be assigned to an extension to represent a PRI line with routing by dial plan. The green LED associated with the personal line lights steadily, and ringing on an SA button occurs;...

  • Page 509: Privacy

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Privacy Page 477 Privacy At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Extension Directory Modes Telephones All except QCC Programming Code Feature Codes MLX Display Label Privacy [Prvcy]...
  • Page 510 A single-line telephone user has no indication of whether Privacy is on or off. NOTE: Some single-line telephones, such as Lucent Technologies models 2500YMGL and 2500MMGK, use a positive or timed disconnect. On these telephones, pressing the switchhook disconnects the call. The user must...
  • Page 511 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Privacy Page 479 use the Recall or Flash button instead of the switchhook when turning Privacy on or off. Feature Interactions Barge-In Barge-In does not override Privacy. Digital Data Calls Privacy is turned on automatically during digital data calls.

  • Page 512: Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 480 Programming At a Glance Users Affected System managers Modes Telephones SECURITYlALERT: Remote System Programming. As a customer of a new communications system, you should be aware that there exists an increasing problem of telephone toll fraud.
  • Page 513 Page 481 applicable tariffs state that the customer of record is responsible for payment of all long-distance or other network charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.
  • Page 514 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 482 Brief descriptions of the pertinent programming paths can be found in the “At a Glance” section. Complete information about system programming can be found in System Programming .

  • Page 515: System Programming Console Overlay

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 483 Figure 38. MLX-20L Telephone and DSS 5 / 25 10 / 30 1O 30 50 70 20 40 60 80 5 25 45 65 15 35 55 75 14 / 34 4 / 24...
  • Page 516 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 484 The LEDs on the DSS indicate the status of telephone features during system programming, such as calling restrictions. Each LED on the DSS represents an extension connected to the system.
  • Page 517 ( Remote programming allows technicians to run diagnostic tests and to display information needed to maintain the system. It is also used by Lucent Technologies technical support organizations for installation and maintenance support.
  • Page 518 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 486 System Programming Screens The system programming console display and SPM screen present step-by-step prompts throughout programming. Three different types of screens appear on the console display and SPM screen: Menu Selection Screens.
  • Page 519 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Programming Page 487 Users can program their extensions by dialing programming codes or, on MLX display telephones, by selecting features from the display. When an extension user programs his or her extension, the system considers the extension busy;...

  • Page 520: Queued Call Console (Qcc)

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 488 Queued Call Console (QCC) At a Glance Users Affected QCC operators Reports Affected Operator Information, System information ( SysSet-up Mode Hybrid/PBX Telephones MLX-20L telephones...
  • Page 521 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 489 At a Glance - Continued System Programming Designate calling group as QCC position-busy backup: continued More Operator Queued Call QCC Backup Specify return ring interval for extended calls: Operator Queued Call...
  • Page 522 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 490 Description The Queued Call Console (QCC) is an answering position available only in Hybrid/PBX mode. The QCC is an MLX-20L telephone used by operators to do the following: Answer outside calls that are directed either to the QCC queue or to a specific QCC operator.
  • Page 523 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 491 simultaneously, the QCC receives one call at a time, regardless of the number of calls in the QCC queue. When a call rings on a Call button, call origin information is shown on the display.
  • Page 524 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 492 The QCC display shows that the call is split. Once the destination has answered, the operator can press the appropriate button (Source or Destination) to speak with the party on either half of the split call.
  • Page 525 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 493 Table 37. Features Available at Call Progress Stages Call Progress Feature Displayed Display Appearance Inactive or inside dial Group Pickup Pickup Grp tone Pickup...
  • Page 526 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 494 Fixed Feature Buttons Letters G through Z Position Forced Call 5 Alarm Busy Release Send/Remove Night Pool Call 4 Message Service Status Handset/...
  • Page 527 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 495 Button Description Headset Turns console headset operation on and off. When headset operation is on, Status the green LED next to the button is on; the QCC operator must use a headset or the speakerphone.
  • Page 528 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 496 Each QCC can have one or two DSSs attached. A QCC operator can use the buttons during call handling, for example, to direct a call, to make an inside call, to park a call, or to see the availability of an extension.
  • Page 529 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 497 Call Types The Call Types option specifies other types of calls that ring into the QCC queue. The following types of calls may be directed to a specific QCC position with a specified queue priority level: Dial 0 calls (calls to the QCC operator) Calls to unassigned (invalid) extensions, either received on DID or dial-in...
  • Page 530 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 498 The factory settings can be changed so that each type of call is either directed to a different and/or additional QCC or is not directed to any of the QCC operator positions.
  • Page 531 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 499 Elevate Priority helps avoid this problem by allowing the system to raise the priority of a call that has been waiting too long in the QCC queue. The setting determines the length of time (5–30 seconds) before calls waiting in the QCC queue are automatically reprioritized to a higher level.
  • Page 532 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 500 Message Center Operation The Message Center Operation setting is useful for sending these types of calls to a specific QCC. Message Center operation designates one or more QCC positions to function as message centers to receive the following types of calls: QCC operator returning calls (returning transferred, parked, held, and camped-on calls)
  • Page 533 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 501 Hold Return The Hold Return option determines whether calls put on hold at a QCC remain on hold at a QCC operator’s console indefinitely or are returned to the QCC queue after the hold timer has expired twice.
  • Page 534 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 502 In normal call handling, Line 3 of each QCC operator’s display shows the number of calls currently in the queue for that QCC position and the total number of calls in the queue for all QCC operators.
  • Page 535 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 503 Voice announcements do not come over QCC speakerphones. QCCs have no programmable buttons (all features are factory-assigned) and cannot use feature codes. If a QCC operator receives a call and another user joins the call by using a shared personal line or Shared SA button, the QCC operator can press the Start button to begin the direction process and then press the Join button to connect all three...
  • Page 536 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 504 Feature Interactions Account Code Entry A QCC operator can use Account Code Entry only by selecting the feature from the display, not by using the feature code. Normally, account codes cannot be entered when a Group Coverage call is answered at a Cover button programmed on a multiline telephone.
  • Page 537 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 505 Camp-On A QCC operator can release a call to a busy extension either by selecting from the display or by pressing the Release button. If Camp-On Camp On is used, the call does not return to the QCC queue until the Camp-On return interval expires.
  • Page 538 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 506 When the QCC queue is programmed as a receiver for a coverage group and a call transferred to a group member is not answered, the call returns to the queue as a transfer return if the QCC return ring interval is shorter than the coverage delay.
  • Page 539 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 507 Group Calling Only a calling group can be programmed to provide Position Busy backup when all QCC operators activate Position Busy. If no calling group is designated to provide backup, the system does not allow the last QCC operator to activate Position Busy.

  • Page 540: Assigned To

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 508 Microphone Disable The microphone on a QCC is automatically disabled and cannot be enabled. Multi-Function An MFM cannot be connected to an MLX-20L telephone assigned as a Module QCC.
  • Page 541 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 509 Calls parked by QCC operators can be programmed to return to the QCC operator who parked the calls and/or to another QCC operator. Returning parked calls are also assigned a QCC queue priority level;...
  • Page 542 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Queued Call Console (QCC) Page 510 Signal/Notify Notify and Signal buttons cannot be used on a QCC. However, pressing a DSS button sends a signal to the extension associated with the DSS button in the following instances: A QCC operator is timed out from dial tone on a Call button or has pressed the Forced Release button while listening to dial tone on a...

  • Page 543: Recall/Timed Flash

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 511 Recall/Timed Flash At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Information, System Information ( SysSet-up Modes Telephones All except QCC Programming Codes Recall *775...
  • Page 544 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 512 Recall is used by pressing a fixed or programmed Recall button (or Flash button on some single-line telephones) or dialing the Recall feature code. The Recall timer, which specifies the duration of the switchhook flash, is set through system programming.
  • Page 545 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 513 Mode Differences Hybrid/PBX Mode In Release 1.0 and 1.1 systems, Recall cannot be used on any outside call made or received on an SA button. In Release 2.0 and later systems, this restriction is removed.
  • Page 546 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 514 Telephone Differences Queued Call Consoles A Queued Call Console (QCC) cannot use Recall. A Recall button cannot be programmed on the QCC, nor can the QCC use the Recall feature code. Other Multiline Telephones Analog multiline BIS telephones have a fixed Recall button that can be pressed to access the Recall feature.
  • Page 547 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 515 2. A single-line telephone user without a Recall or Flash button, or with buttons that activate telephone-only features, must press and release the switchhook to send a timed flash.
  • Page 548 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 516 Conference The Conf button is used to enter the Flash special character, which simulates pressing the Recall button in telephone numbers programmed for Directories, Auto Dial buttons, or Speed Dial codes.
  • Page 549 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Recall/Timed Flash Page 517 Personal Lines When two users have joined an outside call on a shared personal line (loop-start only), Recall can be used by either inside party. Pools If a user presses the Recall button during or after dialing, a timed flash is sent to the host switch, the accessed line is kept, the user hears dial tone,...

  • Page 550: Reminder Service

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Reminder Service Page 518 Reminder Service At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Information, System Information ( SysSet-up Modes Telephones All except QCC Programming Codes Cancel **81...
  • Page 551 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Reminder Service Page 519 When Reminder service is set for a telephone, the system makes a call to the extension at or close to the preset time (reminder calls may arrive up to three minutes before or after the set time).
  • Page 552 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Reminder Service Page 520 Telephone Differences Direct-Line Consoles DLC operators can use Reminder service to set or cancel reminders for other users. An operator with a DLC sets a reminder for another telephone by: Pressing a programmed Reminder Set button or pressing the Feature button and dialing Pressing an Auto Dial or DSS button...
  • Page 553 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Reminder Service Page 521 Single-Line Telephones Set a reminder by lifting the handset and (while listening to inside dial tone) dialing and a 4-digit time ( –...

  • Page 554: Remote Access

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 522 Remote Access At a Glance Users Affected Telephone users, operators, data users Reports Affected Remote Access (DISA) Information, SMDR Modes Telephones Touch-tone only System Programming Assign dedicated or shared remote access to lines/trunks: LinesTrunks...
  • Page 555 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 523 At a Glance - Continued Factory Settings continued Restriction for Barrier Outward-Restricted Codes or Lines/Trunks Maintenance/Programming In Release 3.0 and later systems, there is no default barrier Barrier Code code.
  • Page 556 Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.
  • Page 557 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 525 the caller has dialed the eleventh digit—giving the impression that additional digits are required—even if the barrier code length is shorter. SMDR registers 16 zeros for any remote access calls in which 3 failed attempts have occurred.
  • Page 558 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 526 system. For additional information about toll fraud, see Appendix A, “Customer Service Information.” For DID trunks, the routing digits must correspond to the remote access code programmed into the dial plan.
  • Page 559 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 527 Table 38 summarizes the ways that remote access is made available to callers, depending upon the type of line/trunk and the routing used on that line/trunk. Table 38.
  • Page 560 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 528 If a correct barrier code is entered, the caller hears a dial tone and proceeds to Step 4. If an incorrect barrier code is entered, the caller hears an alternating high-low tone followed by a dial tone, and can enter the barrier code again.
  • Page 561 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 529 When barrier codes are not used, the FRL is assigned to all remote access lines/trunks and cannot be assigned to individual lines/trunks. When barrier codes are used, FRLs are assigned to individual barrier codes.
  • Page 562 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 530 Lines/trunks used for dedicated remote access must not be assigned to ring into a calling group. Systems using Call Accounting System (CAS) track calls by barrier codes. Touch-tone receivers are needed for remote access to work.
  • Page 563 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 531 Digital Data Calls Data calls cannot be made into lines programmed for remote access. Display Calls received through remote access show standard call information for outside calls, including the caller’s number if an ISDN/PRI service or Caller ID is available.

  • Page 564: Ringing Line Preference

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Remote Access Page 532 Paging Loudspeaker paging cannot be accessed from outside the system through DID lines or remote access. A PRI line that has been programmed for routing by dial plan should not Primary Rate Interface be programmed for remote access.

  • Page 565: Ringing Options

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 533 Ringing Options At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Information, System Information ( SysSet-up Modes Telephones All except QCC Programming Codes Ring Timing Options (centralized telephone programming only for single-line...
  • Page 566 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 534 At a Glance - Continued Factory Settings continued Abbreviated Ring Enabled Personalized Ringing 1 (pattern numbers 1–8) Pattern Description Ringing Options refers collectively to three options that determine how users’ telephones ring when they receive calls: Ring Timing options, Abbreviated Ring options, and Personalized Ringing options.
  • Page 567 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 535 In Release 4.1 and later systems, the Group Coverage Ring Delay (range 1–9 rings, factory setting 3 rings) is set for each sender’s extension.
  • Page 568 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 536 Personalized Ringing Options Personalized Ringing options allow a user to select one of eight different ringing patterns for his or her telephone, making it easier to distinguish its ring from those of other telephones.
  • Page 569 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 537 Delay Ring is especially useful on a Cover button because it gives the sender a chance to answer before the call rings at the receiver’s telephone. No Ring is appropriate for users who do not usually answer outside calls.
  • Page 570 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 538 Automatic Line The system does not automatically select outside line, SA, ICOM, or Selection Cover buttons programmed for No Ring, even when Ringing/Idle Line Preference is turned on.
  • Page 571 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 539 Forward and On multiline or single-line telephones where an SA or ICOM button is Follow Me available to receive the call, calls forwarded to an extension ring with an abbreviated ring at both the forwarding extension and the destination extension.
  • Page 572 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Ringing Options Page 540 Night Service When Night Service is turned on, calls received at a Night Service group member’s telephone ring immediately even if the line buttons are programmed for Delay Ring or No Ring.

  • Page 573: Saved Number Dial

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Saved Number Dial Page 541 Saved Number Dial At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Directory Modes Telephones All except QCC and single-line telephones Programming Code MLX Display Label SaveNumDial [Save#]...
  • Page 574 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Saved Number Dial Page 542 Because the type of line button (personal, SA, or ICOM) used to make the call is not stored, select the appropriate line button before using Saved Number Dial to redial a number.
  • Page 575 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Saved Number Dial Page 543 Other Multiline Telephones On a multiline telephone, to save a number using Saved Number Dial, press the programmed Saved Number Dial button before hanging up. The green LED next to the programmed button does not go on when the feature is used.
  • Page 576 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Saved Number Dial Page 544 Inspect In Release 1.0 and 1.1 systems, when a user presses Inspct and then a programmed Saved Number Dial button, appears Saved Number Dial on the display.

  • Page 577: Second Dial Tone Timer

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Second Dial Tone Timer Page 545 Second Dial Tone Timer At a Glance Users Affected Telephone users, operators Reports Affected System Information ( SysSet-up Modes Telephones More System Programming Options...
  • Page 578 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Second Dial Tone Timer Page 546 Considerations and Constraints Contact your central office to determine whether there is a delay before second dial tone is returned. If calls are misrouted and dropped when special services requiring second dial tone are used, consider adjusting the second dial tone timer interval.

  • Page 579: Signal/Notify

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Signal/Notify Page 547 Signal/Notify At a Glance Users Affected Telephone users, operators Reports Affected Extension information Modes Telephones All except QCC and single-line telephones Programming Codes + ext.
  • Page 580 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Signal/Notify Page 548 buttons are typically labeled with the names of the sender and recipient, for example, “Notify Mary” at the sending telephone and “Call Consuela,” at the receiving telephone.
  • Page 581 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Signal/Notify Page 549 Feature Interactions Auto Dial A Signal button and an Auto Dial button cannot be programmed for the same extension. If a user tries to program one of these buttons while the other is already programmed, the feature being programmed erases the previously programmed feature.

  • Page 582: Speed Dial

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 550 Speed Dial At a Glance Users Affected Telephone users, operators, data users Reports Affected Extension Information, System Directory Modes Telephones System Speed Dial All except QCC Personal Speed Dial Multiline telephones with 10 or fewer buttons, single-line...
  • Page 583 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 551 code to dial the number, the number being dialed appears on the display unless it is a marked Speed Dial number. For numbers that include confidential information, such as passwords or account billing numbers, the listing can be specifically designated in system programming to suppress the number dialed so that users with display telephones see only the code that is dialed (600–729) and not the number dialed.
  • Page 584 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 552 NOTE: This feature should be used with BIS-10, MLC-5, MDW 9000, MDC 9000, MLX-5, MLX-5D, MLX-10, MLX-10DP, MLX-16DP, or MLX-10D phones only . MLX-20L telephone users should program a Personal Directory instead of Personal Speed Dial codes.
  • Page 585 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 553 Mode Differences Hybrid/PBX Mode A pool dial-out code or an Idle Line Preference access code can be included with the telephone number in a Personal Speed Dial or System Speed Dial code. To allow time to receive a local telephone company dial tone, Pause characters may be required immediately following either a pool dial-out code or an access code for a long-distance carrier.
  • Page 586 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 554 Other Multiline Telephones System Speed Dial To dial a System Speed Dial number, press a System Speed Dial button programmed with the code. Alternatively, lift the handset, press the Feature button, and dial the System Speed Dial code associated with the number.
  • Page 587 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 555 Allowed/ A user with an outward- or toll-restricted telephone cannot dial an outside Disallowed Lists number by using a Personal Speed Dial or System Speed Dial code (excluding a marked System Speed Dial code), unless the number is on an Allowed List assigned to the extension.

  • Page 588: Second Dial Tone Timer

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Speed Dial Page 556 Last Number Dial Telephone numbers that are dialed by using Personal Speed Dial are stored by Last Number Dial. However, if the stored number includes a special character, such as Pause or Stop, the special character does not work when the number is redialed by using Last Number Dial.

  • Page 589: Station Message Detail Recording (Smdr)

    They can be printed on a serial printer connected to the SMDR jack. To assist further with cost allocation and unauthorized call detection, a Lucent Technologies Call Accounting System (IS CAS for IS III, CAS Plus V3, CAS for Windows, CAT/B, or CAT/H) can be connected to the SMDR jack on the control unit.
  • Page 590 1. For an overview of the applications that you can purchase separately, see Appendix I, “Applications.” For more detailed information, see the application documentation or consult your Lucent Technologies representative. 2. You should not have CAS (Call Accounting System) and MERLIN LEGEND Reporter active at the same time.
  • Page 591 In Release 4.2 and later systems, the SMDR feature includes enhancements to support sales and customer service calling groups; these improvements are outlined in this topic. They are designed to allow use of the Lucent Technologies MERLIN LEGEND Reporter software application, which assists in determining the...
  • Page 592 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 560 In ISDN format, Release 2.0 and earlier systems, the values in this column have the following meanings: indicates an incoming or outgoing voice call on a non-PRI facility. indicates an outgoing data call on a PRI facility.
  • Page 593 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 561 When an incoming call was answered When an outgoing call was originated (the system detects end of dialing) In Release 4.2 and later systems, the reported time is as follows: When an incoming call was detected in the system for Auto Login or Auto Logout calling groups (if the Talk Time option is enabled) When any other incoming call was answered (regardless of the value in the...
  • Page 594 Incoming calls assigned to a Generic VMI type calling group for use when a voice messaging application that does not require special signaling (for example, Integrated Voice Power or Lucent Technologies Attendant) is connected to the system Incoming calls answered by an eligible calling group overflow receiver, the...
  • Page 595 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 563 For an incoming call in Release 4.1 and earlier systems, this column displays an asterisk (*) when the calling party disconnects, unless the call is on a loop-start facility without reliable disconnect supervision.
  • Page 596 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 564 DUR. (Column 6) The time is shown in hh:mm:ss format with a maximum value of 99:59:59. The system times an outgoing call from the completion of dialing until the call is disconnected.
  • Page 597 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 565 If blank, the caller disconnected while the call waited in the calling group queue for answering by a primary announcement unit or an agent. ACCOUNT (Column 9) In Release 1.0 and later systems, Column 9 displays the following values: The account code, if entered, for an incoming or outgoing call attributed to...
  • Page 598 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 566 Considerations and Constraints Printing system programming reports has a higher priority than printing SMDR reports. SMDR records are generated when the printing of programming reports is completed.
  • Page 599 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 567 party disconnects before a member answers, an asterisk (*) appears in the CALL TAG field rather than an exclamation point (!) to indicate an abandoned call. In Release 4.2 and later systems with Talk Time enabled, an incoming call to an Auto Login or Auto Logout calling group answered by the Auto Login or Auto Logout overflow calling group, displays an ampersand (&) in the SMDR report...
  • Page 600 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 568 In Release 4.2 and later systems, if the QCC queue is assigned as the overflow receiver for an Auto Login or Auto Logout calling group, and the QCC does not transfer the call to the calling group, the TALK field does not show the amount of time that the overflow receiver spent talking to the caller.
  • Page 601 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 569 Caller ID Calling party numbers for incoming calls (including remote access calls) received on a facility with Caller ID are recorded in the SMDR report only if the SMDR report is set for ISDN format.
  • Page 602 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 570 In addition, Release 4.2 and later systems with Talk Time enabled provide enhanced information about incoming calls to Auto Login or Auto Logout calling groups, helping system managers assess call center performance.
  • Page 603 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 571 Park If an incoming call was parked but not picked up by the other extension, the extension of the user who activated Park is shown in the STN field of the SMDR record for the call.
  • Page 604 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Station Message Detail Recording (SMDR) Page 572 Beginning with Release 3.0, if the caller provides an invalid or incomplete barrier code for 3 attempts, either or 16 zeros are recorded in the 999999 ACCOUNT field.

  • Page 605: System Access/Intercom Buttons

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 573 System Access/Intercom Buttons At a Glance Users Affected Telephone users, DLC operators, data users Reports Affected Extension Information Modes SA buttons Hybrid/PBX ICOM buttons Key and Behind Switch...
  • Page 606 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 574 At a Glance - Continued Factory Settings Button Assignments by Mode Hybrid/PBX Key and Behind Switch Direct-Line Consoles 1 SA Ring 1 ICOM Ring 1 SA Voice 1 ICOM Voice...
  • Page 607 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 575 cannot be made to single-line telephones, a call made on this button to a single-line telephone is a ringing call, even if the single-line telephone has a speakerphone.
  • Page 608 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 576 NOTES: 1. SSA buttons cannot be assigned to single-line telephones or other tip/ring equipment connected to a 016, 012, or 008 OPT module. SSA buttons can be assigned to a tip/ring or external alert device connected to either an MFM in an MLX telephone or a GPA connected to an analog multiline telephone.
  • Page 609 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 577 In Key mode, the factory setting for Automatic Line Selection (ALS) for multiline telephones is a sequence of outside line buttons. The factory setting for ALS on single-line telephones is an ICOM button.
  • Page 610 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 578 Mode Differences Hybrid/PBX Mode SA buttons, including Shared SA buttons, are available only in Hybrid/PBX mode. Key and Behind Switch Modes ICOM buttons are available only in Key and Behind Switch modes.
  • Page 611 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 579 assignment of SA or ICOM buttons can be changed through centralized telephone programming. A single-line telephone cannot be the principal extension for a Shared SA button, nor can it have SSA buttons unless the telephone is connected to a Multi-Function Module (MFM).
  • Page 612 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 580 Caller ID Both SA and Shared SA extensions display Caller ID information on Line 1 of the first screen of the display. This information remains on the answering extension’s display and is cleared from the other extensions.
  • Page 613 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 581 Forward and When a telephone user with SSA buttons forwards his or her calls, only Follow Me calls to his or her extension are affected. Calls ringing on a Shared SA button are not forwarded.
  • Page 614 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Access/Intercom Buttons Page 582 Multi-Function One SA Ring or ICOM Ring button and one SA Originate Only or ICOM Module Originate Only button should be assigned to a Multi-Function Module (MFM).

  • Page 615: System Renumbering

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 583 Incoming calls on a Shared SA button ring with the personalized ringing pattern programmed for the telephone with the button (not the principal extension).
  • Page 616 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 584 Factory Settings Numbering Plan 2-digit ARS/Idle Line Access Code 9 (all numbering plans) Calling Groups 770–791 and 7920–7929 (all numbering plans) DSS Page 1 button starts with Extension 0 DSS Page 2 button starts with Extension 50...
  • Page 617 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 585 Description System renumbering is the process of reassigning extension numbers to all types of extensions, adjuncts, lines/trunks, telephones, ranges of extensions on a DSS, Automatic Route Selection (ARS), calling groups, Idle Line Access, Listed Directory Number, paging groups, park zones, pools, and remote access.
  • Page 618 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 586 The system offers three numbering plans: 2-Digit 3-Digit Set Up Space Each of the plans allows renumbering of all or selected extensions (single or block).
  • Page 619 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 587 NOTE: Extension numbers 0 and 10 both refer to the same operator position in the 2-Digit Numbering Plan. Each of the first 57 extension jacks defaults to a 2-digit extension number beginning with 10 and ending with 66.
  • Page 620 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 588 Operator Console (not flexible) 0 Extensions 101–199 Extensions 200–299 MLX Adjuncts 300–399 MLX Adjuncts 400–499 500–599 600–699 Main Pool Calling Groups Paging Groups 71–76 770–791, 7920–7929...
  • Page 621 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 589 3. Digital adjuncts that use the system’s 2B Data feature use both the adjunct and the main extension number of an MLX extension jack (see ‘‘Digital Data Calls’’...
  • Page 622 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 590 NOTES: 1. The extension numbers are reserved whether or not adjuncts are connected to MLX telephones. 2. If you renumber the extension number of an MLX telephone, the system does not automatically change the extension number of the associated adjunct.

  • Page 623: Factory Settings

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 591 Table 40. Renumbering Extensions Renumbering Extensions Yes or No Factory Settings ARS Access Code or Idle Line Access Code Calling Groups 770–791 and 7920–7929 DSS Page 1 button starts with Extension 0 DSS Page 2 button...
  • Page 624 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 592 When you are renumbering extensions using block renumbering, the system is forced idle during the process. DSS Renumbering System renumbering is used to assign the beginning extension number in a page . A page is the range of extension numbers that is assigned to a DSS.
  • Page 625 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 593 dial tone, users can call extensions, call calling groups, and access a line/trunk to make an outside call (if permitted). See ‘‘Remote Access’’ on page 522 for more information.

  • Page 626: Timed Flash

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features System Renumbering Page 594 automatic reconciliation program runs at 3:00 a.m. The reconciliation program is disabled in Integrated Solution III version 1.2. Feature Interactions Authorization Code Authorization codes are associated with logical IDs, not extension numbers.

  • Page 627: Timer

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Timer Page 595 Timer At a Glance Users Affected Telephone users, operators Reports Affected None Modes Telephones MLX display and analog multiline telephone users MLX Display Label Timer [Timer] Description Each MLX telephone and analog multiline display telephone has a timer to time...

  • Page 628: Toll Type

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Toll Type Page 596 Toll Type At a Glance Users Affected Telephone users, operators, data users Reports Affected General Trunk Information Modes Telephone System Programming Designate whether or not a toll prefix is required: LinesTrunks Toll Type Factory Setting...
  • Page 629 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Toll Type Page 597 Feature Interactions Automatic Route In certain areas, the local telephone company requires dialing the prefix 1 Selection for certain exchanges. In these cases, the exchanges can be assigned to a 1 + 7 ARS table, and the 1 + 7 Dial setting must be set to Within Area Code.

  • Page 630: Touch-Tone Or Rotary Signaling

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Touch-Tone or Rotary Signaling Page 598 Touch-Tone or Rotary Signaling At a Glance Users Affected Telephone users, operators Reports Affected DID Trunk Information, GS/LS Trunk Information, System Information ( ), Tie Trunk Information SysSet-up...
  • Page 631 IS II/III Integrated Voice Power Automated Attendant IS III Fax Attendant MERLIN MAIL MERLIN LEGEND MAIL Lucent Technologies Attendant Intuity CONVERSANT Intuity AUDIX If more TTRs are needed to support these services, 400 GS/LS modules can be added (each module provides four TTRs).
  • Page 632 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Touch-Tone or Rotary Signaling Page 600 dialed number from the control unit to the line/trunk until the user is finished dialing. Considerations and Constraints Tie trunks are set up either to send signals to or receive signals from another PBX, or they are set up to be bidirectional, that is, to send and receive signals.

  • Page 633: Transfer

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 601 Transfer At a Glance Users Affected Telephone users, operators Reports Affected Operator Information, SMDR, System Information SysSet-up Modes Telephones (Behind Switch mode only) Programming Code *774 MLX Display Label...
  • Page 634 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 602 Users can transfer inside or outside calls either to inside extensions or to outside numbers. Transferring an outside call to an outside number is called trunk-to-trunk transfer .
  • Page 635 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 603 Timing begins when the transfer is completed. If the transfer fails for any reason (such as an invalid destination), the transfer return time is automatically set to 2 rings to allow a faster return unless the programmed value is 0 (no transfer return).
  • Page 636 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 604 Manual Completion. One-touch Transfer with manual completion allows a transfer with consultation; the user can delay completing the transfer until the destination extension is answered. The originator completes the transfer by pressing the Transfer button or another line button, or by hanging up.
  • Page 637 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 605 Calls to a telephone with Voice Announce to Busy turned off Calls to a telephone whose speakerphone is in use Calls to single-line telephones Calls to a calling group Calls to a QCC operator Transfer to Busy Extension...
  • Page 638 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 606 Considerations and Constraints Calls transferred to outside numbers may vary in transmission quality. The ability to transfer inside calls to outside numbers cannot be specifically blocked for an individual extension.
  • Page 639 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 607 SECURITYlALERT: Calling restrictions (for example, Disallowed Lists, Toll Restriction, Facility Restriction Levels) should be programmed, as appropriate, to minimize toll fraud, especially if a single-line telephone is connected to an integrated VMI port.
  • Page 640 The call is transferred. If a single-line telephone with positive or timed disconnect is used—for example, Lucent Technologies models 2500YMGL and 2500MMGK—pressing the switchhook disconnects the call. With this type of telephone, the Recall button must be used instead of the switchhook to transfer a call.
  • Page 641 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 609 Automatic Line The ALS sequence does not apply when the Transfer button is pressed. Selection Basic Rate Interface Calls on BRI lines are available for the MERLIN LEGEND Communications System Transfer feature.
  • Page 642 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 610 Coverage Calls transferred to a sender are eligible for Individual and/or Group Coverage. However, if the sender is using Coverage On/Off to prevent calls from going to coverage and does not have an available SA or ICOM button to receive a transferred call, the sender hears a call-waiting tone, even if an Individual or Group Coverage receiver is available.
  • Page 643 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 611 Transfer return calls are identified by call type and by the name and extension number to which the call was transferred. The second line of the display also shows the caller information.
  • Page 644 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 612 Headset Options When an MLX telephone user (except for a QCC operator) transfers a call, Headset Auto Answer is turned off and must be turned on manually to resume using the feature.
  • Page 645 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 613 Multi-Function Calls cannot be transferred from an MFM because the MFM cannot send Module a switchhook flash. Music On Hold An outside caller hears Music On Hold if it is programmed as the transfer audible.
  • Page 646 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Transfer Page 614 Speed Dial Both Personal and System Speed Dial can be used to dial a transfer destination. SMDR The number of the extension that hangs up on an incoming outside call is shown in the STN field of the Station Message Detail Recording (SMDR) report, regardless of the number of times the call is transferred.

  • Page 647: Voice Announce To Busy

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Voice Announce to Busy Page 615 Voice Announce to Busy At a Glance Users Affected Telephone users, DLC operators Reports Affected Extension Directory, Extension Information Modes Telephones All except single-line telephones Programming Codes...
  • Page 648 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Voice Announce to Busy Page 616 next higher even-numbered jack is used for voice announcements and cannot be dialed. A single-line telephone cannot receive voice-announced calls even if the set has a speakerphone.
  • Page 649 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Voice Announce to Busy Page 617 QCCs cannot receive Voice Announce calls. Any call to a QCC from a Voice Announce SA button from another extension is received at the QCC as a ringing call.

  • Page 650: Volume

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Volume Page 618 Volume At a Glance Users Affected Telephone users, operators Modes Telephones MLX telephones Description The Volume button on the MLX-5, MLX-5D, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, and MLX-28D telephones controls the volume levels for ringing, conversations on the handset, and conversations on the speakerphone.

  • Page 651: Feature Reference 555-650-110 June

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features Volume Page 619...

  • Page 652: A Customer Support Information

    In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply.

  • Page 653: Interference Information

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

  • Page 654: Installation And Operational Procedures

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Installation and Operational Procedures Page A-3  The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service order code (SOC): ...
  • Page 655 Page A-4 event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888. Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily.

  • Page 656: Doc Notification And Repair Information

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information DOC Notification and Repair Information Page A-5 should check the lists of allowed and disallowed dial codes and modify them as needed. Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.

  • Page 657: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-6 Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué.
  • Page 658 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 100.

  • Page 659: Security Of Your System: Preventing Toll Fraud

    Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit...

  • Page 660: Toll Fraud Prevention

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Toll Fraud Prevention Page A-9 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
  • Page 661 . In any event, it is not advisable to give anyone access to network facilities or operators, or to dial a number at the request of the caller. Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for...
  • Page 662 Feature Reference 555-650-110 June 1997 Customer Support Information Toll Fraud Prevention Page A-11 Customers should also take advantage of Lucent Technologies monitoring services and devices, such as the NetPROTECT family of ® fraud-detection services, CAS with HackerTracker , and CAT Terminal with Watchdog.
  • Page 663 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
  • Page 664 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Toll Fraud Prevention Page A-13 Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access. If a hacker finds this prompt, the hacker has immediate access.

  • Page 665: Other Security Hints

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Other Security Hints Page A-14 Communications System extensions whether or not it is accessed by an Automated Attendant menu. Security Risks Associated with the Remote Access Feature Remote Access allows the MERLIN LEGEND Communications System owner to access the system from a remote telephone and make an outgoing call or perform...
  • Page 666 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Other Security Hints Page A-15 Following are a number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system. Multiple layers of security are always recommended to keep your system secure.
  • Page 667 Monitor access to the MERLIN LEGEND Communications System dial-up maintenance port. Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.)
  • Page 668 Schedule regular, off-site backups. Keep the Remote Maintenance Device turned off when not in use by Lucent Technologies or your authorized dealer. Limit transfers to registered subscribers only. Use the Security Violations Notification options (Mailbox Lock or Warning Message) to alert you of any mailbox break-in attempts.
  • Page 669 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Other Security Hints Page A-18 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your...

  • Page 670: Limited Warranty And Limitation Of Liability

    Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.

  • Page 671: Remote Administration And Maintenance

    Page A-20 Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
  • Page 672 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Remote Administration and Maintenance Page A-21 The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. — Change the default password immediately. —...
  • Page 673 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Customer Support Information Remote Administration and Maintenance Page A-22...
  • Page 674 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-1 Features and Planning Forms This appendix contains an alphabetical list of the features that can be assigned to the system or system extensions and the planning forms associated with each feature.

  • Page 675: B Features And Planning Forms

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-2 Feature Planning Forms Allowed/Disallowed Lists 3a—Incoming Trunks: Remote Access 4b—Analog Multiline Telephone 4d—MLX Telephone 4e—MFM Adjunct: MLX Telephone 4f—Tip/Ring Equipment 5a—Direct-Line Console (DLC): Analog 5b—Direct-Line Console (DLC): Digital 5c—MFM Adjunct: DLC 5d—Queued Call Console (QCC)
  • Page 676 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-3 Feature Planning Forms Automatic Route Selection 3e—Automatic Route Selection Worksheet (Facility Restriction Level) 3f—Automatic Route Selection Tables continued 3g—Automatic Route Selection Default and Special Numbers Tables Data Form 1a—Modem Data Station Data Form 1b—ISDN Terminal Adapter Data Station...
  • Page 677 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-4 Feature Planning Forms Centrex Operation 1—System Planning Button diagrams on all appropriate telephone forms Conference 1—System Planning Button diagrams on all appropriate telephone forms Coverage 4b—Analog Multiline Telephone 4d—MLX Telephone...
  • Page 678 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-5 Feature Planning Forms Forward and Follow Me 4b—Analog Multiline Telephone (Remote Call Forward) 4d—MLX Telephone 4e—MFM Adjunct: MLX Telephone 4f—Tip/Ring Equipment 5a—Direct-Line Console (DLC): Analog 5b—Direct-Line Console (DLC): Digital 5c—MFM Adjunct: DLC...
  • Page 679 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-6 Feature Planning Forms Labeling 2a—System Numbering: Extension Jacks 2c—System Numbering: Line/Trunk Jacks 2d—System Numbering: Special Renumbers 10a—Label Form: Posted Message 10b—System Speed Dial Language Choice 1—System Planning 4d—MLX Telephone...
  • Page 680 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-7 Feature Planning Forms Notify (see Signal/Notify, page B–9) Paging 2c—System Numbering: Line/Trunk Jacks 2d—System Numbering: Special Renumbers 4b—Analog Multiline Telephone 4d—MLX Telephone 4e—MFM Adjunct: MLX Telephone 4f—Tip/Ring Equipment 5a—Direct-Line Console (DLC): Analog...
  • Page 681 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-8 Feature Planning Forms Pools 2c—System Numbering: Line/Trunk Jacks 2d—System Numbering: Special Renumbers 4b—Analog Multiline Telephone 4d—MLX Telephone 4e—MFM Adjunct: MLX Telephone 4f—Tip/Ring Equipment 5a—Direct-Line Console (DLC): Analog 5b—Direct-Line Console (DLC): Digital...
  • Page 682 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-9 Feature Planning Forms Ringing/Idle Line Preference (see Automatic Line Selection and Ringing/Idle Line Preference, page B–2) Ringing Options 4b—Analog Multiline Telephone 4d—MLX Telephone 4e—MFM Adjunct: MLX Telephone 5a—Direct-Line Console (DLC): Analog...
  • Page 683 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Features and Planning Forms Page B-10 Feature Planning Forms Voice Announce to Busy 4b—Analog Multiline Telephone 4d—MLX Telephone 5a—Direct-Line Console (DLC): Analog 5b—Direct-Line Console (DLC): Digital Data Form 1a—Modem Data Station Data Form 1b—ISDN Terminal Adapter Data Station Data Form 3—Digital Data/Video Station Data Form 2—Data Hunt Group...
  • Page 684 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Features Page C-1 System Features This appendix provides an alphabetical list of systemwide features and outlines their availability by mode. Notes, where appropriate, briefly describe mode differences and specific release availability.

  • Page 685: C System Features

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Features Page C-2 Availability by Mode Hybrid/ Behind Feature Switch Notes Caller ID Release 3.0 and later. Requires 800 GS/LS-ID module and subscriber service from central office.
  • Page 686 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Features Page C-3 Availability by Mode Hybrid/ Behind Feature Switch Notes Line/Trunk Options Loudspeaker Paging Microphone Disable Night Service Paging Groups Park Pickup Groups Pools (trunk group) Primary Rate Interface (PRI) Options Release 2.0 and later Queued Call Console (QCC)
  • Page 687 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Features Page C-4...

  • Page 688: D General Feature Use And Telephone Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming General Feature Use Information Page D-1 General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones.
  • Page 689 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming General Feature Use Information Page D-2 line buttons—the LED next to the line button provides visual indication that the feature is in use. The following features must be programmed onto line buttons: Auto Answer All Auto Answer Headset Auto Dial...

  • Page 690: Telephone And Operator Features

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone and Operator Features Page D-3 Forward/Follow Me—Cancel One Forward/Follow Me—Cancel All Message Cancel Personal Speed Dial System Speed Dial NOTE: Pressing the Conf, Transfer, Speaker, or Feature button while activating a feature cancels the process.
  • Page 691 Table D–1. Telephone and Operator Features 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. K P B K P B K P B K P B K P B code Account Code Entry 82 +...
  • Page 692 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Call Waiting K P B K P B K P B K P B K P B K P B CWait CallWaiting **11 Call Waiting Pickup...
  • Page 693 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Extension Status Direct-Line Console + DSS Status Off K P B K P B K P B *760 OPES, ESOff OperatorES, button ESOff + DSS...
  • Page 694 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Group Calling + calling ln-Queue Alarm K P B K P B K P B K P B K P B GrpCl Group Call group ext.
  • Page 695 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Intercom buttons Assign buttons ICOM (Default SysAccess Ring) ICOM Originate SysAcc-00 Only Change button type Ring **19 Voice, Voice Annce, Place, Place,Ring Voice Ring...
  • Page 696 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Centralized telephone programming only † System operator feature only ‡ Display telephones only. Programming and feature codes are used with analog multiline telephones only. Night Service K P B K P B...
  • Page 697 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Recall K P B K P B K P B K P B K P B *775 Recll Recall System operator feature only Reminder Service K P B K P B...
  • Page 698 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. Ringing Options RngOp RingOptions Individual lines K P B K P B K P B K P B K P B 1Line One Line Immediate ring...
  • Page 699 2-Line MLX-10 MLX-28 MLX- MLX- Single- Analog Feature Prog Code Feature Code Display 7-Line Display D/5D 10/5 Line Multi. System Access buttons † Assign buttons SA (Default Ring) SysAccess SA Originate Only SysAcc-00 + primary Shared SA ShareSysAcc ext. no. Change type (SA or Shared SA) Ring...

  • Page 700: Telephone Programming

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-13 Telephone Programming The following describes how to program features on MLX and analog multiline telephones. Because Personal Speed Dial is the only feature that single-line telephone users can program, general programming instructions for single-line telephones are not provided.
  • Page 701 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-14 Table D–2. Programming Analog Multiline Telephones Step Action Label the button. Remove the clear label cover from the phone: insert the end of a paper clip in the notch at the top of the Note: Skip this step if the feature cover.
  • Page 702 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-15 Step Action Label the button to be Remove the clear label cover from the telephone by programmed. pulling up on the tab that extends from the top of the cover.
  • Page 703 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-16 Table D–4. Continued Step Action Select the feature. If the feature name is on the Press the button next to or below the name of the display: feature to be programmed.
  • Page 704 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-17 Table D–5. Programming MDC 9000 and MDW 9000 Telephones Step Action Label the button to be Remove the clear label cover from the telephone by programmed.
  • Page 705 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 General Feature Use and Telephone Programming Telephone Programming Page D-18...
  • Page 706 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Programming Menu Hierarchy Page E-1 System Programming Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen.

  • Page 707: E System Programming Menu Hierarchy

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 System Programming Menu Hierarchy Page E-2...
  • Page 708 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Page F-1 Sample Reports This appendix includes samples of the print reports generated by the communications system. Table F–1 lists the system reports and the pages in this appendix where samples can be found.

  • Page 709: F Sample Reports

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Page F-2 Table F–1. Continued For... See... Remote Access (DISA) Information Report F–19 Operator Information Report F–20 Allowed Lists Report F–22 Access to Allowed Lists Report F–23 Disallowed Lists Report F–24...
  • Page 710 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Page F-3 Table F–2. System Reports Menu Option Report Name Description Prints each of the reports available on the Print menu, from SysSet-up Error Log Note: When is selected, the four Trunk Information reports automatically print.

  • Page 711: Disallowed List

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Page F-4 Table F–2. Continued Menu Option Report Name Description Access to Allowed Lists Lists are numbered 0–7. If the Allowed List is AllowListTo assigned to Remote Access users and barrier codes are used, the barrier codes are numbered 0–16.
  • Page 712 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Page F-5 Table F–2. Continued Menu Option Report Name Description Extension Information For each specified station (extension), type of Ext Info equipment connected, features assigned to extension, ESS supervisor status, and features assigned to each button on the station.

  • Page 713: System Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports System Information Report Page F-6 System Information Report Print Menu Option: SysSet-up SYSTEM INFORMATION Current Date: 01/04/00 Current Time: 00:21:15 System : Mode AutoMaintBusy AutoBusyTie Hybrid/PBX Disable Disable...
  • Page 714 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports System Information Report Page F-7 System Information Report— Continued Slot # 1: 008 MLX Slot # 2: Slot # 3: Slot # 4: Slot # 5: 800 GS/LS Slot # 6: 008 GS/LS-MLX...

  • Page 715: Dial Plan Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Dial Plan Report Page F-8 Dial Plan Report Print Menu Option: Dial Plan Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL.# POOL.# POOL.#...
  • Page 716 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Dial Plan Report Page F-9 Dial Plan Report—Continued DIAL PLAN FOR STATIONS STN #: OPERATR STN #: STN #: STN #: EXT 13 STN #: EXT 14 STN #: STN #:...
  • Page 717 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Dial Plan Report Page F-10 Dial Plan Report—Continued COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS ID #: 4000 7300 ID #: 4001 7301 ID #: 4002 7302 ID #:...

  • Page 718: Label Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Label Information Report Page F-11 Label Information Report Print Menu Option: Labels Sections: Telephone Personal Directory; Posted Messages and Numbers LABEL INFORMATION Executive Telephone # Personal Directory Name Number...

  • Page 719: Tie Trunk Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Tie Trunk Information Report Page F-12 Tie Trunk Information Report Print Menu Option: Trunk Info and TIE TIE TRUNK INFORMATION TRUNK Slot/Port : 14/ 1 TIE-PBX Direction: 2 Way E&M Signal: Type1S...

  • Page 720: Did Trunk Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports DID Trunk Information Report Page F-13 DID Trunk Information Report Print Menu Option: Trunk Info and DID TRUNK INFORMATION Trk SS/PP Blk DiscTime Type ExpDig DelDig AddDig Signal InvDest 841 13/ 1...

  • Page 721: Gs/Ls Trunk Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports GS/LS Trunk Information Report Page F-14 GS/LS Trunk Information Report Print Menu Option: Trunk Info and Loop/Ground GS/LS TRUNK INFORMATION SS/PP Type OutMode RelDisc ChannelUnit LS-ID Delay 2/ 1 Loop...

  • Page 722: General Trunk Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports General Trunk Information Report Page F-15 General Trunk Information Report Print Menu Option: Trunk Info and General GENERAL TRUNK INFORMATION Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal QCC Prty QCC Oper 801 2/ 1 No Remote...

  • Page 723: Ds1 Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports DS1 Information Report Page F-16 DS1 Information Report Print Menu Option: T1 Info DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Active Rob Bit Prim Loop Rob Bit...

  • Page 724: Pri Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports PRI Information Report Page F-17 PRI Information Report Print Menu Option: PRI Info Sections: Network Selection, Special Service, Call-by-Call and Dial Plan Routing Tables; PRI Information PRI INFORMATION Switch: DMS-250 System: By line...
  • Page 725 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports PRI Information Report Page F-18 PRI Information Report—Continued Dial Plan Routing Table Entry Number: NtwkServ: MCI PRISM Any service MCI PRISM Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number:...

  • Page 726: Remote Access (Disa) Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Remote Access (DISA) Information Report Page F-19 Remote Access (DISA) Information Report Print Menu Option: Rmote Access Sections: General Options; System Default Class of Restrictions (Non-TIE);...

  • Page 727: Operator Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Operator Information Report Page F-20 Operator Information Report Print Menu Option: Oper Info Sections: Operator Positions; General Options; DSS Options; QCC Operator Options: QCC Call Types OPERATOR POSITIONS PORT CALL ALERT...
  • Page 728 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Operator Information Report Page F-21 Operator Information Report— Continued QCC CALL TYPES: CALL TYPE PRIORITY OPERATORS ======================= ======== =================== Dial 0 Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning...

  • Page 729: Allowed Lists Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Allowed Lists Report Page F-22 Allowed Lists Report Print Menu Option: AllowList Sections: Lists 1 through 7 ALLOWED LISTS List : Entry 0: ------ Entry 1: ------ Entry 2: ------...

  • Page 730: Access To Allowed Lists Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Access to Allowed Lists Report Page F-23 Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC...

  • Page 731: Disallowed Lists Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Disallowed Lists Report Page F-24 Disallowed Lists Report Print Menu Option: DisallowLst Sections: Lists 1 through 7 DISALLOWED LISTS List : Entry 0: ------------ Entry 1: ------------ Entry 2: ------------...

  • Page 732: Access To Disallowed Lists Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Access to Disallowed Lists Report Page F-25 Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC...

  • Page 733: Automatic Route Selection Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Automatic Route Selection Report Page F-26 Automatic Route Selection Report Print Menu Option: Sections: Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table Pool Absorb Other Digits...

  • Page 734: Extension Directory Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Extension Directory Report Page F-27 Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext # Label F H R M V R A 2 Port Ext # Label...

  • Page 735: System Directory Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports System Directory Report Page F-28 System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Code Name Number Display ABC Company 555-9999 Jacques Smith 5551212 Travel Agency 912015556677...

  • Page 736: Group Paging Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Group Paging Report Page F-29 Group Paging Report Print Menu Option: Group Page GROUP PAGING Group # STNS Group # STNS...

  • Page 737: Extension Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Extension Information Report Page F-30 Extension Information Report Print Menu Option: plus extension number Ext Info EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS CTI Link Alarms: ACTIVE...

  • Page 738: Feature Reference

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Extension Information Report Page F-31 Extension Information Report— Continued EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS Button Blank Status None Button Blank Status None Button...

  • Page 739: Group Coverage Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Group Coverage Information Report Page F-32 Group Coverage Information Report Print Menu Option: GrpCoverage GROUP COVERAGE INFORMATION Group # Senders 6802 6804 Group # Senders 47 6810 DIRECT GROUP CALLING INFORMATION Group #...

  • Page 740: Direct Group Calling Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Direct Group Calling Information Report Page F-33 Direct Group Calling Information Report Print Menu Option: Grp Calling Sections: Each programmed group DIRECT GROUP CALLING INFORMATION Group # : 782 Group Type : AutoLogout...

  • Page 741: Night Service Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Night Service Information Report Page F-34 Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION OPERATOR DGCG STNS LINES OPERATOR DGCG STNS LINES OPERATOR DGCG...

  • Page 742: Group Call Pickup Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Group Call Pickup Report Page F-35 Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP Group # STNS Group # STNS Group # STNS Group # STNS...

  • Page 743: Error Log Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Error Log Report Page F-36 Error Log Report Print Menu Option: Error Log ERROR LOG Last 30 System Errors: Message ss/pp First Last Code PRI SVC AUDIT TIMEOUT 00/00 01/08 00:00:53 7001...

  • Page 744: Authorization Code Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Authorization Code Information Report Page F-37 Authorization Code Information Report Print Menu Option: Auth Code SMDR Option for the Account Code Field is Home Extension Extension Authorization Code 3124...

  • Page 745: Bri Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports BRI Information Report Page F-38 BRI Information Report Print Menu Option: BRI INFORMATION Flexible Timers: T200 = 1000 ms T203 = 33 sec T303 = 4 sec T305 = 30 sec T308 = 4 sec Fixed Timers and Counters: T202 = 2 sec T309 = 90 sec...

  • Page 746: Switch 56 Data Information Report

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Switch 56 Data Information Report Page F-39 Switch 56 Data Information Report Print Menu Option: Switch 56 Dial Plan Routing for Network Service Expected Digits: Digits to Delete: 0 Digits to Add: ss/pp...
  • Page 747 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Sample Reports Switch 56 Data Information Report Page F-40...
  • Page 748 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-1 Button Diagrams This appendix contains the button diagrams for Hybrid/PBX, Key, and Behind Switch systems. Figure G–1. MLX-20L and MLX-28D Telephone Button Diagram (Hybrid/PBX Mode)

  • Page 749: G Button Diagrams

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-2 Figure G–2. MLX-16DP Telephone Button Diagram (Hybrid/PBX Mode) Figure G–3. MLX 5- and 10-Button Telephone Button Diagram (Hybrid/PBX Mode)
  • Page 750 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-3 Figure G–4. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode)
  • Page 751 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-4 Figure G–5. MLX-20L and MLX-28D Telephone Button Diagram (Key and Behind Switch Modes) Figure G–6. MLX-16DP Telephone Button Diagram (Key and Behind Switch Modes)
  • Page 752 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-5 Figure G–7. MLX 5- and 10-Button Telephone Button Diagram (Key and Behind Switch Modes)
  • Page 753 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Button Diagrams Page G-6 Figure G–8. Analog Multiline Telephone Button Diagram (Key and Behind Switch Modes)

  • Page 754: H Programming Special Characters

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Programming Special Characters Single-Line Telephones Page H-1 Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically, such as on Auto Dial buttons. The characters allowed depend on the type of telephone.

  • Page 755: Analog Multiline Telephones

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Programming Special Characters Analog Multiline Telephones Page H-2 Analog Multiline Telephones Some dialing sequences need special characters. For example, the user presses Hold to insert a Pause character after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number.

  • Page 756: And Mlx-5 Nondisplay Telephones

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Programming Special Characters MLX-10 and MLX-5 Nondisplay Telephones Page H-3 MLX-10 and MLX-5 Nondisplay Telephones Some dialing sequences need special characters. For example, the user presses Hold to insert a Pause character after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number.

  • Page 757: Mlx Display Telephones

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Programming Special Characters MLX Display Telephones Page H-4 MLX Display Telephones Some dialing sequences need special characters. For example, the user presses Hold to insert a Pause character in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
  • Page 758 Windows (Release 4.2 and later systems only, see ‘‘MERLIN LEGEND Reporter’’ on page I-31) Standalone system management application: System Programming and Maintenance (SPM) for DOS (see ‘‘System Programming and Maintenance’’ on page I-37) Standalone automated attendant (see ‘‘Lucent Technologies Attendant’’ on page I-18) Integrated applications...

  • Page 759: I Applications

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Page I-2 — Integrated Solution II (IS II) applications (see page I–39)  AUDIX Voice Power   — Integrated Solution III (IS III) applications (see page I–45) ...

  • Page 760: Organization Of Descriptions

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Organization of Descriptions Page I-3 Data communications devices: — ExpressRoute 1000 ISDN Terminal Adapter (see page I–69) NOTE: The ExpressRoute 1000 is no longer available for sale. The information included here is intended for existing installations and for technician reference.
  • Page 761 Number of mailboxes MERLIN LEGEND MAIL VMS 1 (2, 4, or 6 jacks)* Number of mailboxes MERLIN LEGEND Reporter Lucent Technologies Attendant CAS Plus V3/CAS for Windows † Number of lines/trunks (each) Number of agents (each) Number of external alerts (each) SPM (standalone) †...

  • Page 762: Supported Printers

    Table I–2. Applications Printers Printer Document No. Description Lucent Technologies 582-421-105 9-pin dot matrix printer that provides CAS Printer choice of print quality and speed. Uses parallel connection to the computer.
  • Page 763 Behind Switch mode) or an SA button (in Hybrid/PBX mode). Ensuring that Automatic Line Selection is set to an ICOM or an SA button means you can make both inside and outside calls via Lucent Technologies Call. (You make outside calls on an ICOM or SA button by dialing...

  • Page 764: Voice Messaging Systems

    Platform Requirements To use PassageWay Direct Connection Solution on the system, you must have the following components: A Lucent Technologies-approved personal computer (PC) with a 286, 386, or more powerful microprocessor and: Microsoft Windows, version 3.1 or later MLX-16DP, MLX-28D, MLX-20L, or MLX-10DP telephone connected to the...
  • Page 765 Page I-8 Under applicable tariffs, you are responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access. To reduce the risk of unauthorized access through your voice messaging...
  • Page 766 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Voice Messaging Systems Page I-9 integrated VMI port. Refer to this guide for additional information on programming calling restrictions. A VMS requires touch-tone receivers (TTRs); the number it requires depends on the number of VMI ports, as shown in Table I–3.
  • Page 767 VMI port that originated the transfer. For example, you might program Extension 15 as a VMI port for a Lucent Technologies Attendant and set the transfer redirect time interval to four rings. When a call comes in on Extension 15, the caller listens to a recording and dials a request for Extension 24.

  • Page 768: Merlin Mail And Merlin Legend Mail

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-11 party is still on the call, the VMS decides whether to continue or disconnect the party. (The far-end disconnect signal occurs only if you program the VMI port for Reliable Disconnect.) Loop-start lines must be programmed for Reliable Disconnect.
  • Page 769 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-12 Automated Attendant Service Automated Attendant Service consists of one or more menus, providing callers with a number of options that allow them to quickly access an extension, a department, or information by pressing a single dialpad button.
  • Page 770 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-13 Call Answer Service The system’s Call Answer Service allows callers to leave messages or to transfer to another extension when the extension called is busy or does not answer. When a message is left, Call Answer Service deposits the message in the subscriber’s voice mailbox, then lights the message-waiting indicator on the subscriber’s phone.
  • Page 771 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-14 Considerations and Constraints The MERLIN MAIL and MERLIN LEGEND MAIL VMSs are available in 2-port, 4-port, and 6-port configurations. The 2-port and 4-port configurations have 6 hours of message storage capacity, and the 6-port configuration has 10 hours of message storage capacity.
  • Page 772 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-15 In Release 2.0 and later, when subscribers activate Coverage VMS Off for their telephones, normally covered outside calls are not covered. No special programming is needed on MERLIN MAIL or MERLIN LEGEND MAIL to activate this feature.
  • Page 773 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-16 System Programming Complete the following procedures so that MERLIN MAIL or MERLIN LEGEND MAIL VMS can work on your system. Refer to System Programming for complete procedures.
  • Page 774 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN MAIL and MERLIN LEGEND MAIL Page I-17 A 016 or 012 module (and ring generator, if the module is an older one that has the apparatus code 517C13, 517D13, 517E13, or 517F13). Current 012 modules [apparatus code 517G13 (28) or higher-lettered code] include built-in ring generators and work with all releases of the system.

  • Page 775: Lucent Technologies Attendant

    Lucent Technologies Attendant answers incoming calls and plays a menu of recorded prompts. A caller can respond to the prompts by dialing touch tones. The application then routes the call to an inside extension. Lucent Technologies Attendant transfers callers with rotary telephones to a designated extension...
  • Page 776 Applications Lucent Technologies Attendant Page I-19 You can program Lucent Technologies Attendant to transfer calls in either of two ways: Unsupervised Transfer. The application dials the extension or department requested by the caller and disconnects. If the call is not answered or the extension is busy, the communications system routes the call to the redirect extension.
  • Page 777 In Release 2.0 and later, outside calls that would normally proceed to Lucent Technologies Attendant as coverage calls do not do so if the telephone that sends the call to Group Coverage has activated Coverage VMS Off.

  • Page 778: Call Accounting System

    Applications Call Accounting System Page I-21 Platform Requirements To connect Lucent Technologies Attendant to the system, you need the following equipment: Lucent Technologies Attendant unit A 6-wire modular telephone cord A 012 module (and ring generator, if the module has the apparatus code 517F13).
  • Page 779 CAS for Windows. This version takes advantage of the easy-to-use graphical user interface of Microsoft Windows. It is also a standalone application that runs on a Lucent Technologies-approved DOS PC. It allows a single CAS system to be used for both local and remote business sites.
  • Page 780 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Call Accounting System Page I-23 CAS Plus V3 The following steps are necessary for implementation of Caller ID information and CAS Plus V3 on the MERLIN LEGEND Communications System, Release 3.0 and later systems: NOTE: If your organization has PRI, BRI, or ICLID (loop-start with Caller ID...
  • Page 781 Bus mouse For a single-site system, a 120-MB tape drive For a multi-site system, a 525-MB tape drive Lucent Technologies Applications printer For communications using CAS for Windows, the following components are recommended: For a single-site system, one parallel port and two built-in serial ports (DB9...

  • Page 782: Call Accounting Terminal

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Call Accounting Terminal Page I-25 For information on IS CAS, see ‘‘Integrated Solution III’’ on page I-45. Call Accounting Terminal IMPORTANT: This section is intended solely as an overview of the application. For comprehensive information about the use of the application, see the documentation for the product.
  • Page 783 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Call Accounting Terminal Page I-26 Figure I–1. Call Accounting Terminal Basic CAT can receive and process ANI information as well as Caller ID information provided by the incoming line identification from SMDR. The system gets such information from the AT&T Megacom 800 service, MCI or central office (DMS-100) PRI services (Release 4.2 and later systems only), or local telephone company loop-start line/trunk Caller ID services and puts it into the SMDR.
  • Page 784 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Call Accounting Terminal Page I-27 2-line LCD display Figure I–2. Call Accounting Terminal Plus Considerations and Constraints You can connect only one CAT to the system. CAT Basic can store information about as many as 1,200 calls for 100 extensions and 49 lines.

  • Page 785: Call Management System

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Call Management System Page I-28 System Programming Set SMDR options as follows: Select Basic or ISDN call report format. Select ISDN if you want ANI or Caller ID information reported.
  • Page 786 Considerations and Constraints You can connect a maximum of two CMSs to the system. You must install CMS on a Lucent Technologies-approved DOS PC, which is dedicated to the application. You must connect the two CMS interface card ports on the PC to two analog multiline extension jacks on the same module in the control unit (008 or 408).
  • Page 787 You can use up to four external alerts to alert agents and supervisors when the number of calls waiting in the queue reaches the programmed threshold. You can use Lucent Technologies Attendant to direct callers to the appropriate CMS group by use of a loopback or loop-around arrangement, where Lucent Technologies Attendant transfers group calls to a tip/ring (T/R) port on a 012 or 008 OPT module that in turn rings a loop-start line assigned to CMS.

  • Page 788: Merlin Legend Reporter

    Set the Ringing options for lines assigned to CMS ports to No Ring. Platform Requirements To connect CMS to the system, you need the following equipment: A Lucent Technologies-approved DOS PC, with: — CMS interface card with two 14-ft. (430-cm), 4-pair modular extension cords —...
  • Page 789 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN LEGEND Reporter Page I-32 the effectiveness of facilities and calling groups in responding to customer or client needs. It offers these broad benefits: Monitoring of Facilities Volume Usage. Traffic reports help in the analysis of peak-hour facilities usage and availability of calling group agents to respond to customer calls.
  • Page 790 You may move it to a backup storage medium and restore it when you need historic reports. Remote Access. Optionally, you can install remote access software and a modem to allow remote assistance from the Lucent Technologies customer helpline. Multi-Site Network. MERLIN LEGEND Reporter can work in a network...
  • Page 791 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN LEGEND Reporter Page I-34 to a PC running SPM. For more information about SPM, see ‘‘System Programming and Maintenance’’ on page I-37. MERLIN LEGEND Reporter does not report inside calls. You must program a calling group as Auto Login or Auto Logout in order for its call records and facilities usage to be analyzed using MERLIN LEGEND Reporter.
  • Page 792 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN LEGEND Reporter Page I-35 Forward and When an outside call is forwarded to an outside telephone number, Follow Me MERLIN LEGEND Reporter captures the incoming call in one record; another record shows the call made to the destination telephone number, with the forwarding telephone as the originator.
  • Page 793 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN LEGEND Reporter Page I-36 If the caller uses Remote Access to dial out on a line or trunk, the extension information is blank on the first record and a second record is generated for the outgoing call.

  • Page 794: System Programming And Maintenance

    Two versions of SPM are available: SPM. This standalone version runs on a Lucent Technologies-approved DOS PC. Version 4.25, for Release 4.1 and later systems, runs as a DOS application under Windows 95.
  • Page 795 SMDR port. Platform Requirements To support standalone SPM, you need: Lucent Technologies-approved DOS PC MS-DOS 3.3 or higher; or for Release 4.1 or later, Windows 95 or later and a Windows 95-compatible version of DOS (SPM runs as a DOS application under Windows 95 in Release 4.1 and later systems)

  • Page 796: Integrated Solution Ii

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-39 A D8W modular cord and a 355AF modular adapter if the PC is less than 50 ft. (15 m) from the control unit. Distances of greater than 50 ft. (15 m) require back-to-back Asynchronous Data Units (ADUs).
  • Page 797 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-40 programmed interval, calls are automatically transferred to the system operator. In no-gate mode, callers hear the main menu immediately and, if no response is received after the main menu is played, calls are transferred to the system operator.
  • Page 798 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-41 Table I–8. Voice Channels Required: IS II Channels Required Lines Subscribers Busy-Hour Calls 1 to 6 1 to 20 1 to 20 7 to 18 21 to 60 21 to 60...
  • Page 799 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-42 Feature Interactions Account Code Entry CAS IS II associates account codes entered by users before or during calls with accounts and individuals; they appear on CAS IS II reports. Coverage An inside call on a VMI port that transfers to an inside extension does not go to coverage.
  • Page 800 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-43 Transfer Beginning with Release 2.1, any VMI port can transfer an incoming call to an outgoing line/trunk. In earlier versions, only integrated VMI ports could transfer to an outgoing line/trunk.
  • Page 801 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution II Page I-44 When you use AVP Automated Attendant for Night Service only, do the following: — If the lines/trunks set for answering by Automated Attendant appear at other extensions, set the No Ring option for the other telephones.

  • Page 802: Integrated Solution Iii

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-45 Integrated Solution III IMPORTANT: This section is intended solely as an overview of the application, which is no longer available for sale. For comprehensive information about the use of the application, see the documentation for the product.
  • Page 803 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-46 SECURITYlALERT: To restrict outcalling, use AVP’s Transfer to Subscribers Only feature. Do not use MERLIN LEGEND Communications System calling restrictions. Fax Attendant 2.1.1. Provides an integrated voice/fax mailbox, fax broadcasting, fax bulletin board, and coverage for busy or off-line fax machines.
  • Page 804 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-47 — ANI and Caller ID Support. IS CAS collects and processes Automatic Number Identification (ANI) information as well as Caller ID information provided through the 800 GS/LS-ID module.
  • Page 805 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-48 You cannot install Automated Attendant as a standalone application but only in conjunction with AUDIX Voice Power. When an AUDIX Voice Power subscriber receives a voice mail message, the Message LED on the telephone lights.
  • Page 806 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-49 Leave Message If a Leave Message notification is left in a mailbox in a system with heavy VMI traffic, the subscriber may have to dial out manually to retrieve the message.
  • Page 807 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-50 AUDIX Voice Power with Automated Attendant requires the following system programming: Set inside dial tone to Outside. Assign Automated Attendants to a calling group and specify the group type as VMI Integrated.
  • Page 808 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-51 extension numbers are sufficient for private fax extensions because outside calls placed to a DID number ring the fax machine or phantom extension.
  • Page 809 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Integrated Solution III Page I-52 Platform Requirements When IS III is delivered, it is installed and configured according to the applications you ordered. The system consists of a MAP/5 running UNIX System V Release 3.2.2.

  • Page 810: Intuity

    Intuity platform. For comprehensive information about the use of the applications, see the documentation for the products. Intuity is Lucent Technologies’ messaging solution. It provides a single, integrated interface to any of the following applications (your package may not include all of these): AUDIX Voice Messaging.

  • Page 811: Group Iv Fax

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Group IV Fax Page I-54 Call Accounting System. Intuity Call Accounting System collects and processes call records from the communications system, generating reports about facilities, extension, and traffic. The system is designed for costing purposes.

  • Page 812: Merlin Pfc Telephone

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN PFC Telephone Page I-55 V.35 interface connecting to an ExpressRoute 1000 RS-232D interface V.35 interface connecting to a ExpressRoute 1000 ISDN terminal adapter Each configuration requires additional equipment. MERLIN PFC Telephone IMPORTANT: This section is intended solely as an overview of the application.
  • Page 813 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN PFC Telephone Page I-56 5-Page Automatic Document Feeder 16-Character Display 4 Fixed Buttons Programmable Buttons Status Indicator Lights Speakerphone HFAI Automatic Paper Cutter Figure I–3. MERLIN PFC Telephone The system must have two analog extension jacks available on the control unit.
  • Page 814 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications MERLIN PFC Telephone Page I-57 You cannot assign lines and line pools to the fax extension. At the fax extension you should program the dedicated fax line to Immediate Ring and any other lines to No Ring.

  • Page 815: Intuity Conversant

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Intuity CONVERSANT Page I-58 Intuity CONVERSANT IMPORTANT: This section is intended solely as an overview of the application. For comprehensive information about the use of the application, see the documentation for the product.

  • Page 816: Picasso Still-Image Phone

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Picasso Still-Image Phone Page I-59 Logging and displaying error messages Management reports and a system monitor for monitoring daily and ongoing system progress Considerations and Constraints Intuity CONVERSANT supports a maximum of 24 channels of analog ports, or up to 6 IVP4 boards.

  • Page 817: Videoconferencing

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-60 Support for required customer-supplied input device Support for required customer-supplied monitor Considerations and Constraints Image transmission requires 5 to 40 seconds. The customer supplies a required input device and monitor. Both parties on a call must have a Picasso Still-Image Phone.
  • Page 818 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-61 “CTI (Computer Telephony Integration) Link” on page 173 “Digital Data Calls” on page 183 “Primary Rate Interface (PRI) and T1” on page 441 ‘‘Group IV Fax’’...
  • Page 819 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-62 Microphone Video codec circuitry that digitizes and compresses audio and video signals Cables Software Additional data communication equipment may be built-in or required as separate components.
  • Page 820 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-63 Desktop Videoconferencing Desktop videoconferencing allows video calls, data transfer, and screen-sharing between two PCs equipped with compatible hardware and software. Most systems provide extensive menu- and mouse-driven interfaces with options for call control.
  • Page 821 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-64 Inside Video Only. Outside lines should not be assigned to the adjunct extension(s). To place an inside call to a videoconferencing workstation programmed for 2B data, enter the MLX adjunct extension number for the video system twice.
  • Page 822 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-65 Outside Video Only. Only one SA button should be assigned to the extension(s). To make a call, enter the line number (for example, 808) of an outside line assigned to the adjunct extension;...
  • Page 823 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-66 Authorization Code Authorization codes can be used by video systems that support the use of # for feature codes. Auto Dial A video system that supports the use of entering # for feature codes can use Auto Dial in the same fashion.
  • Page 824 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-67 Do Not Disturb Do Not Disturb can be activated by video systems that have the ability to dial strings and feature codes beginning with #. A Do Not Disturb button should be programmed at MLX passive-bus telephones, and the feature should be activated during 2B video calls.
  • Page 825 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Videoconferencing Page I-68 Personal Lines Personal lines can be assigned to videoconferencing systems. It is best for these extensions to have exclusive use of their own personal lines; if they do not, the system manager should ensure that enough idle lines are available, particularly when a video system is receiving 2B data calls.

  • Page 826: Expressroute 1000

    For digital data communications, the system operates with the following central office switches, according to the access arrangement or facility: — PRI. Requires Lucent Technologies 4ESS Generic 16 and later; or Lucent Technologies 5ESS Generic 6 and later; or Lucent Technologies 5ESS serving the FTS-2000 network.
  • Page 827 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications ExpressRoute 1000 Page I-70 including Group IV fax, videoconferencing, and rapid data transfer. For more information about digital facilities and adjuncts, see the following topics: “Basic Rate Interface (BRI)” on page 82 “CTI (Computer Telephony Integration) Link”...
  • Page 828 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications ExpressRoute 1000 Page I-71 Camp-On Camp-On does not function with data calls. Conference Conference does not function with data calls. Coverage Coverage delays do not apply to data calls. Calls ring immediately. Directories ExpressRoute 1000s cannot make use of Extension, Personal, or System Directories.

  • Page 829: Ascend Pipeline 25-Px

    MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Ascend Pipeline 25-Px Page I-72 Ascend Pipeline 25-Px IMPORTANT: This section is intended solely as an overview of the application. For comprehensive information about the use of the application, see the documentation for the product.
  • Page 830 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Ascend Pipeline 25-Px Page I-73 The access device can also be used in applications that require a user to dial into a server located on a remote LAN, for example, at a branch site accessing information on a service on the main-site LAN.
  • Page 831 MERLIN LEGEND Communications System Release 5.0 Issue 1 Feature Reference 555-650-110 June 1997 Applications Ascend Pipeline 25-Px Page I-74 Call Waiting Call waiting does not work with data calls. The call appears to wait but does not return to the extension when it becomes available. This feature should be disabled at data extensions.
  • Page 832 For digital data communications, the system operates with the following central office switches, according to the access arrangement or facility: — PRI. Requires Lucent Technologies 4ESS Generic 16 and later; or Lucent Technologies 5ESS Generic 6 and later; or Lucent Technologies 5ESS serving the FTS-2000 network.
  • Page 833 MCI network, and Digital Switch Corporation DEX600E generic 500-39.30 serving the MCI network. — NI-1 BRI. Requires Lucent Technologies 5ESS Generic 9; or Lucent Technologies 5ESS 2000 Generic 9.2; or Northern Telecom DMS-100 Generic NA003; or Siemens Stromberg-Carlson EWSD Generic ATS-12.
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