Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 436

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Night Service
Instead, when Night Service goes on or off, the button assumes the same active
or inactive state that it would have if no manual button-press had taken place. The
most recent event, whether it is a manual button-press or an automatic change
set by the Coverage Control option, determines the active/inactive state of the
programmed Coverage VMS Off button.
Telephone Differences
Direct-Line Consoles
A DLC operator also can activate Night Service by pressing the Feature button
and dialing
Service and Outward Restriction is programmed, the DLC operator does not hear
an error tone if an invalid password is entered and, unless a Night Service button
is programmed, cannot determine whether Night Service is active.
On a system with 29 or fewer lines, a Night Service button is factory-assigned to
analog DLCs with 34 buttons or more. On a system with more than 29 lines, the
Night Service button is replaced with line 31. The Night Service button is not a
fixed feature and can be assigned to any available button on either an analog or
MLX DLC.
Queued Call Consoles
The Night Service button is factory-assigned as a fixed feature on a QCC.
In Release 4.0 and prior systems, if more than one QCC operator is assigned to
receive calls on an individual outside line, Night Service must be activated at all
assigned positions before calls on the line/trunk ring on extensions programmed
as members of the Night Service group. If Night Service is not activated by one of
the QCCs programmed to receive the calls, after-hours calls ring at that position
and do not receive Night Service coverage.
When Night Service is on, unassigned DID extension and Listed Directory
Number (operator) call types ring into the QCC queue. If these call types are
programmed not to go to the QCC queue, the caller hears an error tone when
Night Service is off. However, when Night Service is on, these call types still ring
into the QCC queue, regardless of programming.
When multiple Night Service calls are received in the QCC queue at the same
time and none of the calls are answered by a Night Service group member—all
group member SA or ICOM buttons are busy—new calls are sent to the QCC
queue and can be answered by only a QCC operator. To avoid this situation, all
outside lines assigned to ring on the QCCs should be assigned as personal lines
on at least one group member's extension.
In Release 4.1 and later systems, if an outside line is assigned to more than one
QCC Night Service group and only one QCC operator activates Night Service,
. When a feature code is used to activate or deactivate Night
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Issue 1
June 1997
Page 404