Hold - Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features

Hold

Hold
At a Glance
Users Affected
Reports Affected
Modes
Telephones
Feature Codes
Hold
Hold Release
System Programming
Factory Settings
Hold Disconnect Interval
DLC Operator Automatic
Hold
Operator Hold Timer
Hold Timer for Users
QCC Hold Return
QCC Hold Release
Description
Hold allows a user to leave a call temporarily in order to perform some other
function, such as take another call, look up information, or activate a feature.
When a user, except for a Queued Call Console (QCC) operator, puts an outside
call on hold, the green LED next to the line button flashes at a faster rate to
distinguish the call from calls put on hold by other users.
An outside caller on hold hears Music On Hold, if programmed, or silence. If a call
on hold is not picked up within a set length of time, the person who put the call on
hold hears a reminder: a beep for a telephone user, an abbreviated ring for a
Telephone users, operators
Operator Information, System Information (
All
All
771
**
Change hold disconnect interval:
More
LinesTrunks
Enable or disable DLC operator automatic Hold for all DLC
operators:
Operator DLC Hold
Change operator hold timer for all DLC and QCC operators:
Operator Hold Timer
Specify whether calls on hold return to QCC queue after
operator hold timer has expired twice:
Operator Queued Call
Select automatic Hold or automatic release for all QCC
operators:
Operator Queued Call
Long (450 ms)
Disabled
60 sec (range 10–255 sec)
60 sec (fixed)
Remain on Hold
Automatic Release
2 3
2 3
HoldDiscnct
Hold Rtrn
HoldRelease
2 3
Issue 1
June 1997
Page 312
)
SysSet-up