Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 535

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Voice announcements do not come over QCC speakerphones.
QCCs have no programmable buttons (all features are factory-assigned) and
cannot use feature codes.
If a QCC operator receives a call and another user joins the call by using a shared
personal line or Shared SA button, the QCC operator can press the Start button
to begin the direction process and then press the Join button to connect all three
parties in a conference call. However, the operator cannot release the call; the
QCC operator sees the
When a QCC operator is assigned to receive calls on a tie trunk (excluding dial-in
tie trunks), and the caller at the other system uses the trunk and dials
treated as an unassigned DID call. The QCC operator who receives the call sees
as the call type (along with the line/trunk label and line/trunk number) on the
DID#
display instead of seeing
In Release 3.1 and later systems, if an extension is changed from a Direct-Line
Console to a Queued Call Console, pool dial-out codes are disallowed on the
QCC. You must use system programming if you want to allow access to dial-out
codes on the QCC.
Mode Differences
QCCs are available only in Hybrid/PBX mode.
Telephone Differences
Direct-Line Consoles
Both DLCs and QCCs can be assigned in Hybrid/PBX mode. The maximum
combined number of operator positions is eight. No more than four can be QCCs.
In a system with both DLC and QCC positions, the primary QCC operator position
must be a QCC.
All dial 0 calls are directed to the QCC queue and do not ring at any DLC
positions.
Denied: Cannot Release
as the call type.
Dial 0
message on the screen.
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Issue 1
June 1997
Page 503
, the call is
0