Page 1 Lucent Technologies 555-650-116 MERLIN LEGEND Communications System Releases 5.0 Pocket Reference...
Page 2: Ordering Information
For assistance when installing or programming the system: Call: National Service Assistance Center (NSAC) at 1 800 628-2888 or your Lucent Technologies representative Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for errors.
Page 3 Voice Power, Fax Attendant System, HackerTracker, PassageWay, Picasso, Lucent Technologies Attendant, MERLIN PFC, MLX-5, MLX-5D, MLX-10DP, , and TransTalk are trademarks of Lucent Technologies in the U.S. and other countries. Mirage, StarSet, Supra, and Supra NC are registered trademarks of Plantronics, Inc.
Page 4: Table Of Contents
Contents Release 1.1 Enhancements Release 2.0 Enhancements Release 2.1 Enhancements Release 3.0 Enhancements Release 3.1 Enhancements Release 4.0 Enhancements Release 4.1 Enhancements Release 4.2 Enhancements Release 5.0 Enhancements Design Benefits Environmental Specifications Power and Grounding Control Unit Interfaces Network Interface Requirements FCC Registration DOC Registration Hardware and Software Capacities...
Page 5: Release 1.1 Enhancements
Release 1.1 Enhancements Refer to Release 1.1 Notes for detailed descriptions of Release 1.1 enhancements. Release 1.1 includes all Release 1.0 functionality plus the enhancements described in the following sections. Language Selection This selection allows you to program the system for the display of prompts, menus, and messages on MLX display telephones in English, French, or Spanish.
Page 6: Release 2.0 Enhancements
PF Registration PF registration number AS5USA-65646-PF-E is assigned by the FCC for operating the MERLIN LEGEND Communications System in Hybrid/PBX mode in the United States. (The PF registration is also applicable to Release 1.0 systems.) Release 2.0 Enhancements Refer to Release 2.0 Notes for detailed descriptions of Release 2.0 and later enhancements.
Page 7 Coverage receivers can call coverage senders and have the call receive coverage treatment. If a receiver calls a sender for whom he or she is covering, and the sender is busy or unavailable, the call proceeds to other points of coverage. It does not come back to the receiver who originated the call.
Page 8: Release 2.1 Enhancements
Maintenance Maintenance enhancements include the following: Clear descriptions of module test failures Optional printing of hard copy of error logs Display that correlates extension numbers to slot/port and logical ID Display of the slots, trunks, and extensions that are maintenance busy Internal digital switching element (DSE) loopback test for all modules B-channel loopback test for MLX modules B-channel line or call service states display...
Page 9 When an MLX telephone, other than an MLX-20L, is plugged into an MLX port and the Personal Directory does not contain any entries, the allocation of the Personal Directory resource is released. If there are any entries in the Personal Directory, the Personal Directory allocation and the entries in the Personal Directory are saved in the MLX port.
Page 10 Additional Application Packages, Telephones, Adjuncts, and Adapter Additional application packages, adjuncts, and adapter enhancements include the following: A Lucent Technologies Digital Announcer Unit, compatible with all call management systems and tip/ring applications currently available for the MERLIN LEGEND Communications System.
Page 11: Release 3.0 Enhancements
Release 3.0 Enhancements Release 3.0 includes all Release 2.1 functionality plus the enhancements listed below. Equipment New hardware includes a variety of components. Additional details are included elsewhere in this book. CPU modifications include: A processor running at 16 MHz with a 32-bit wide data bus 1.5 Mbytes of non-volatile (battery-backed) RAM 4.0 Mbytes of Flash ROM PCMCIA memory card interface...
Page 12 Security The Remote Access feature allows people at remote locations to enter the system by dialing the number of a line or trunk designated for remote access. The system can be programmed to require the remote user to dial a barrier code (a type of password) after reaching the system. In earlier versions, the system-wide barrier code length is fixed at 4 digits.
Page 13 Connection Solution (Release 2.0) is the version supported on MERLIN LEGEND 3.0. PagePal PagePal connects several Lucent Technologies and other paging systems to the MERLIN LEGEND Communications System. No other system adapter is necessary for loudspeaker paging. Fax Attendant 2.1.1 Fax Attendant Release 2.1.1., which co-resides with AUDIX Voice Power on...
Page 14: Release 3.1 Enhancements
Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality plus the toll fraud and security enhancements listed below. Star Codes Star codes are dialable codes for services provided by the CO. The user has to contract with the CO to get these codes activated. With this release, users can now add a star (*) code to Allowed and Disallowed Lists to help prevent toll fraud.
Page 15 Certified 2B-data video/data applications that connect to MLX ports and use NI-1 BRI, PRI, or T1 Switched 56 network interfaces to make outside connections. NOTE: The 008 MLX and 408 MLX modules must have firmware vintage other than 29. An earlier or later vintage firmware is supported. The use of T1 facilities for digital data transmission of up to 56 kbps per T1 channel.
Page 16: Release 4.1 Enhancements
Downloadable Firmware for 016 T/R board and the NI-BRI board. The PCMCIA technology introduced in Release 3.0 continues to support these two new boards in Release 4.0 for installation and upgrade. A Release 3.0 or later processor is required for PCMCIA technology. Single-Line Telephone Enhancements The following enhancements are added to the single-line telephones: Disable Transfer.
Page 17 Night Service Coverage Control Beginning with Release 4.1, a system manager can enable the Night Service Coverage Control option to automatically control the status of telephones programmed with Coverage VMS (Voice Mail System) Off buttons according to Night Service status. When Coverage Control is enabled and the MERLIN LEGEND Communications System is put into Night Service, all programmed Coverage VMS Off buttons are automatically turned off (LED is unlit)
Page 18: Release 4.2 Enhancements
The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module. Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and report analyzed results.
Page 19 DMS Tie Trunk to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application The SMDR feature is enhanced to provide more details about calling group agent activities and help system managers assess the...
Page 20: Release 5.0 Enhancements
Organization Detail Report Organization Summary and Trends Report Selection Detail Report Account Code Report Traffic Report Extension Summary Report Data Report Talk and Queue Time Distribution Report Time of Day Report ICLID Call Distribution Report Facility Grade of Service Report Maintenance Enhancements Change to Permanent Error Alarm Beginning with Release 4.2, the most recent permanent error...
Page 21 An Intel i386 , Intel i486, or Pentium class computer with at least 16 megabytes of RAM. Additional memory may be needed if additional applications will be running on the server machine. NetWare Version 4.10 or Version 3.12 5 megabytes of disk space available on the SYS (system) volume Telephony Services for NetWare software, Releases 2.21 or later, installed...
Page 22 Basic Call Control. A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes: Answering calls arriving on an SA button Making calls from an SA button Hanging up calls Hold and retrieving a call on hold at the user’s extension Conference calls from a DLC or QCC operator...
Page 23 extension using a CTI application, caller information does initiate screen pop. Calls transferred from Cover buttons on non-monitored DLCs do not initiate screen pop at the destination extension. HotLine Feature. The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations.
Page 24 Delay Announcement Devices. The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4.2 and earlier systems. Furthermore, an additional secondary delay announcement device can be specified, for a total of ten primary device extensions and one secondary device extension per group.
Page 25: Design Benefits
Menu-driven system programming maintains the customer’s command of business operations. Built-in 1200/2400-bps modem allows fast access to the system by customers, Lucent Technologies personnel, or authorized dealers from a remote location for system programming and maintenance. Flexible mode of operation saves upgrade costs by allowing system configuration in one of three modes: Hybrid/PBX, Key, and Behind Switch.
Page 26: Environmental Specifications
The control unit is mounted on a Lucent Technologies pre-drilled backboard. Once installed, it is important to keep the control unit site clear of hazards, such as stacked paper or boxes, that block ventilation.
Page 27 (mean/average time the system is expected to operate before any type of failure occurs) 2.4 years For a system configured with 24 trunks and 50 stations (extensions)
Page 28 Backboard Mounting Hardware Requirements This refers to the types of wall construction to which the backboard will be attached. Type of material Mounting Hardware Wood surface Wood screws Concrete surface, brick, cinder block Masonry anchors Plaster, plasterboard Toggle bolts Sheet-metal surface Sheet-metal screws Hardware has a combined pullout force of 650 lb.
Page 29: Power And Grounding
CAUTION For the control unit, do not use an AC outlet that is controlled by a wall switch or some other switch. Use an approved ground (AC receptacle for 3-prong plug). Do not install the control unit outdoors. Do not place the control unit near extreme heat (furnaces, heaters, attics, or direct sunlight).
Page 30 The following is a list of approved grounds, starting with the most preferred: Building steel Acceptable water pipe, must be a metal, underground water pipe at least ½-in. (30.4 cm) in diameter, and in direct contact with the earth for at least 10 ft.
Page 31 NOTE The 147A protector is usually not needed with the 391A1 power supply. It may be needed with the older 391A power supply module in heavy lightning areas. Complete installation instructions are provided with the protectors.
Page 32 NOTES...
Page 33: Control Unit Interfaces
RS-232-C Control unit to PC connected to 2400 bps 2400 bps system programming port 1200 bps 1200 bps Control unit to Lucent Technologies 1200 bps 1200 bps model 572 printer, PC with CAS, or CAT connected to RS-232-C port Control unit to analog multiline 40 kHz 300–...
Page 34: Network Interface Requirements
Network Interface Requirements Facility Network Line/Trunk Type Interface Code Interface Loop-start 02LS2 RJ11C, RJ14C, RJ21X Ground-start 02G S2 RJ11C, RJ14C, RJ21X 02RV2-T RJ11C, RJ14C, RJ21X 0L13C RJ11C, RJ14C TL31M RJ2GX 04DU9-B RJ48C/X 04DU9-C 04DU9-BN RJ48C/X (D4 with AMI) 04DU9-DN (D4 with B8ZS) 04DU9-IKN (ESF with AMI) 04DU9-ISN...
Page 35: Hardware And Software Capacities
Hardware and Software Capacities You can configure the system as a stand-alone unit or as part of a private network. Maximum system capacities are as follows: Up to 108 simultaneous two-party conversations IMPORTANT: If more than 108 conversations are in progress at the same time, blocking can occur.
Page 36 Table of Hardware and Software Capacities Constraining Limit Factor Account Codes Digits per code Authorization Codes Digits per code Allowed/Disallowed Lists Number of lists Entries per list Digits per entry Automatic Route Selection (ARS) Number of ARS tables Subpatterns per table Routes per subpattern Entries per table Entries across all tables...
Page 37 Table of Hardware and Software Capacities ( continued ) Constraining Limit Factor Data Hunt Groups Number of groups Members per group Groups per member Directories System Directory Listings Extension Directory Listings Personal Directory (MLX-20L only) Listings 100D module (maximum 2 per carrier) 800 NI-BRI Module (max 3 per carrier)
Page 38 Table of Hardware and Software Capabilities ( continued ) Constraining Limit Factor Pool Buttons Ports (not simultaneously) Total extensions (dialable) Voice and data (physical pools) Voice Announce to Busy extensions ä Voice-Mail interface (VMI) ISDN Terminal Adapter Paging Delay announcements Remote Access Number of barrier codes Digits per code, systemwide...
Page 39 Constraining Factors This section describes the constraining factors that limit the capabilities supplied in the table above. Calling Groups Members of groups . QCCs cannot be members of calling groups because the QCC position is set up as a system operator and has its own queue that is different from the group’s queue.
Page 40: Ordering Codes
Ordering Codes Component Comcode App. Code Control Unit MERLIN LEGEND Control Unit 6140-CU5 Power Supply Module 107184848 391A3 R5.0 Processor 108004573 517J33 Backplane/Basic Housing and Carrier 107007114 403G Blank Backup Card 107779878 10A1 108008004 555-650-100 R5.0 Customer Ref. Manuals End-User CD-ROM 108007972 555-650-800 MERLIN LEGEND Upgrade—...
Page 41 Ordering Codes ( continued ) Component Comcode App. Code MERLIN LEGEND MLX/012 T/R Bundle 6140-P5C Power Supply 107184848 391A3 R5.0 Processor 108004573 517J33 Backplane 107007114 403G Blank Backup Card 107779878 10A1 408 GS/LS-MLX Module 107044851 517B29 (QTY: 2) 012 T/R Module w/Ring Gen. 107438939 517J13 SPM–DOS (Attribute: QTY 11) 108007774...
Page 42 Ordering Codes ( continued ) Component Comcode App. Code MERLIN LEGEND 016 T/R Bundle 6140-P5G Power Supply 107184848 391A3 R5.0 Processor 108029471 517J33 Backplane 107007114 403G Blank Backup Card 107779878 10A1 408 GS/LS-MLX Module (QTY 2) 107044851 517B29 016 T/R Module (QTY 1) 107856551 517C34 R5.0 Customer Ref.
Page 43 Ordering Codes ( continued ) Component Comcode App. Code MERLIN LEGEND MLX/012 Package 6140-P5C Power Supply 107184848 391A3 R5.0 Processor 108004573 517J33 Backplane 107007114 403G Blank Backup Card 107245243 10A1 408 GS/LS-MLX Module (QTY: 2) 107044851 517B29 012 T/R Module w/Ring Generator 107438939 517H13 R5.0 Customer Ref.
Page 44 Ordering Codes ( continued ) Component Comcode App. Code MERLIN LEGEND Upgrade— R1/R2 to R3 6141-103A R3.1 Processor 107752693 517D33 Blank Backup (Translation) Card 107245243 10A1 SPM—UNIX (Attribute: QTY 11) 107741266 SPM—DOS (Attribute: QTY 11) 107741258 No Material (Attribute: QTY 99) 011111111 R3.0 Customer Ref.
Page 45 Ordering Codes ( continued ) Component Comcode App. Code Line/Trunk and Extension Modules 008 (ATL) 61485 105351092 517B3 008 MLX 61486 105628010 517A21 008 OPT + Ring Generator 61489 107321192 517D28A 012(T/R) 61487 107438939 517H13 012 (T/R) + Ring Generator 61494 107989584 517J13 016(T/R) with 4 TTRs...
Page 46 Ordering Codes ( continued ) Component Comcode App. Code Telephones MLX Telephones ™ MLX-5 English (black) 3156-OBB 107894719 7712D05D-003 English (white) 3156-OBW 107894727 7712D05D-264 French (black) 3156-FBB 107926834 7712D05D(29)-003 French (white) 3156-FBW 107926842 7712D05D(29)-264 Spanish (black) 3156-SBB 107926859 7712D05D(22)-003 Spanish (white) 3156-SBW 107926867 7712D05D(22)-264 Hungarian (black)
Page 47 Ordering Codes ( continued ) Component Comcode App. Code Telephones MLX Telephones ™ MLX-16DP English (black) 3156-07B 106922271 7715D01D-003 English (white) 3156-07W 106922289 7715D01D-264 Spanish (black) 3156-S7I 106987423 7715D01D(22)-003 Spanish (white) 3156-S7I 106987456 7715D01D(22)-264 French (black 3156-F7I 106987472 7715D01D(29)-003 French (white) 3156-F7I 106987498 7715D01D(29)-264 East.
Page 48 Ordering Codes ( continued ) Component Comcode App. Code Telephones ( continued ) MLX Secure Telephones MLX-10DS English (black) 3156-03S 107185076 7712D02D1-003 MLX-28DS English (black) 3156-04S 107185050 7713D02D1-003 MLX-20LS English (black) 3156-05S 107185068 7713D01D1-003 800 LS/E&M Card 61395 406981209 93030.2 2/4 WIRE PRN Fiber Interface Card with Ring Generator 61393...
Page 49 Ordering Codes ( continued ) Component Comcode App. Code Telephones ( continued ) Single-Line Telephones ( continued ) 2500 YMGL 3101-KFD Black 107005043 2500YMGL-003 Misty cream 107005050 2500YMGL-215 2500 YMGM Black 107732422 2500YMGM-003 Misty cream 107732430 2500YMGM-215 2500 MMGL 3101-KBD Black 107023236 2500MMGL-003 Misty cream...
Page 50 Ordering Codes ( continued ) Component Comcode App. Code Telephones ( continued ) Wireless Telephones MDW 9000 TransTalk Wireless Telephone Set (standalone product shipped w/power pack) White 3204-01W 107546368 7815H03A-264 Black 3204-01B 107017022 7815H01A-003 MDW 9000 TransTalk Wireless Telephone Set (sets for use with wireless carrier assembly) White...
Page 51 Ordering Codes ( continued ) Component Comcode App. Code Telephones ( continued ) Special-Purpose Telephones Explosive Atmosphere Telephones 520B Rotary, Desk 3129-ERW 103873048 520B-3 2520B Touch-tone, Wall 3129-ETW 103873030 2520B-3 Inactive Special Purpose Outdoor Telephones Rotary Outdoor WL 105727444 526 Touch-tone Outdoor 105725386 2526 Non-Dial Outdoor WL...
Page 52 CAS Plus V3 Bundle w/132-col. Parallel Printer CAS Plus V3 Software 406362244 Rate Table CAS Plus V3 Update (SW) 406158444 3300EA51 CAS Plus upgrade 406025916 3300KA2U CAS V3 Hacker Tracker 406774513 3399EA (MS-DOS) Consult Lucent Technologies for other area-specific information.
Page 53 CONVERSANT INTRO 4201-410 MAP5 Tower/AVP/ LEGEND Bundle (no Script Builder) MAP5 500MB Hard Drive 8 MB RAM (QTY: 1) IVP 4 Board (4 ports) Color Monitor Keyboard 9-25 pin Adapter Applications Printer 321P/Printer cable Consult Lucent Technologies for other area-specific information.
Page 54 Ordering Codes ( continued ) Component Comcode App. Code Applications ( continued ) CONVERSANT INTRO ( continued ) 9600 bps modem (Qty: 2) D8W cords (Qty: 2) 250 MB Cartridge tapes Surge protector CONVERSANT INTRO 3.1.1 Basic speech (male/female) IVP Platform Software AVP 2.1.1 Software LEGEND/IVR Switch Integration Software...
Page 55 Fast Call and Passage Way Direct Connect 8302-521 Commence 2.1 8330-201 407160027 Commence Startup 8330-202 407160043 OnTime 1.54 8330-301 407127349 Lucent Technologies Attendant 6125-ATT Hardware 406899054 Documentation 106431265 MERLIN MAIL Voice Messaging System for the MERLIN LEGEND Communications System (Release 3) 2-port 6107-400...
Page 56 Ordering Codes ( continued ) Component Comcode App. Code Applications ( continued ) MERLIN MAIL Voice Messaging ( continued ) MERLIN MAIL Voice Messaging System for the MERLIN LEGEND Communications System (Release 2) 2-port 6107-005 MERLIN MAIL unit 407161355 Remote maintenance device 407002427 MERLIN MAIL Multi-Lingual Admin.
Page 57 Ordering Codes ( continued ) Component Comcode App. Code Applications ( continued ) Discontinued ( continued ) Printer Adapter Kit 406960948 Printer Port to PC Adapter Kit 406960955 Installation and System Administration Manual 406891713 Quick Reference Card for MERLIN Identifier Users 406891705 Display Unit 406891663...
Page 58 Ordering Codes ( continued ) Component Comcode App. Code Applications ( continued ) MERLIN LEGEND R5.0 TSAPI Offers ( continued ) Q.SYS Application (PhoneWare) (does not include Professional Services) 5 Users License 10 Users License 25 Users License 50 Users License CALLWARE Application (Phonetastic) (does not include Professional...
Page 59 Ordering Codes ( continued ) Component Comcode App. Code System Adjuncts and Adapters Auxiliary Power Unit 9024 61416 406467142 9024 Channel service units (CSUs) T1 CSU (3150 CSU) 21581 107087546 T1 ESF CSU Standalone 107063828 21581-00001 115VAC in line Transformer 406942284 Converter Cable 107083711 3100-F1-560...
Page 60 Ordering Codes ( continued ) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Dial Back Modem NFAC 31508 106842297 ASSY-4000- (limited availability) G2-201 Prism MUX Field 31509 106842313 ASSY-3400- F2-200 Optional Equipment: Peripheral Interface 62515 105179303 KIT PRTS- D181558 Async.
Page 61 Ordering Codes ( continued ) Component Comcode App. Code System Adjuncts and Adapters ( continued ) ExpressRoute 1000 Data Unit 2164-ER1 107651796 V.35 Cable 2164-V35 (A)107651275 7500B data module 2164-BDM 105657639 7500B-L1 Stand-alone power supply 21625 405509852 WP90110L7 Multiple mounting 21626 105441166 Z77A 7500A upgrade kit...
Page 62 Ordering Codes ( continued ) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Digital Announcer Unit 3119-003 (three minute) Announcer 407344357 Recorder 406659342 Cassette 406659359 Four Channel System (1-minute recording per channel) 3119-141 407716638 Four Channel System (1-minute recording per channel, remote recording capability)
Page 63 406914630 UNIT-22050-070 Ring generator unit 61388 105213201 129B RING GEN SMDR Printers AP Printer (80-column) 4200-570 406637314 ML182 Lucent Technologies 571 406516989 571-MCII 6FT Parallel Printer (132-column) 4200-571 406712067 ML321P AP CAT Printer (serial) 4200-572 406716464 571-MCII 6FT Uninterruptible Power Supply...
Page 64 Ordering Codes ( continued ) Component Comcode App. Code System Adjuncts and Adapters ( continued ) Pagers (Alphanumeric) Memo Express 5338-200 Advisor Alphanumeric 5338-500 AlphaMate 250 Message Entry Unit 5338-900 Pagers (Voice) PF300 Voice Pager 5338-300 PF500 Voice Memory Pager 5338-310 Director II Voice Pager 5338-320...
Page 65 Ordering Codes ( continued ) Component Comcode App. Code Telephone Adjuncts and Adapters ( continued ) Analog Multiline Phone 62510 105105514 D181522 Power 48V Power Supply 405331711 KS22911L2 Modular Power Cord 102937620 D6AP-87 Z400F Adapter 103942850 Z400F Single-line telephones Program, Pause, and Auto Dial button conceal kit for 8100-series Kit-D 182363...
Page 66 Ordering Codes ( continued ) Component Comcode App. Code Telephone Adjuncts and Adapters ( continued ) Headsets and Adapters StarSet Headset 3122-030 406445627 KS23822L3 Mirage Headset 3122-050 406445783 KS23822L4 Supra Monaural Headset 3122-040 406445791 Supra NC Monaural Headset w/Noise Canceling 3122-055 406445809 Supra Binaural Headset 3122-045...
Page 67 Ordering Codes ( continued ) Component Comcode App. Code MLX Telephones—Miscellaneous Add-Ons/ Replacement Parts ( continued ) Handsets and Cords ( continued ) Push-to-Talk Handset 31055 Black 406712430 KS23843L4 White 406712448 KS23843L5 Misty cream* 406712455 KS23843L6 Push-to-Listen Handset 31053 Black 406382344 K8S2-003 White 406382369 K8S2-264...
Page 68 Ordering Codes ( continued ) Component Comcode App. Code Analog Multiline Telephones—Miscellaneous Add-Ons/ Replacement Parts Desk Stands and Wall Mounts Adjustable desk stand, 10-button (inactive) 103746855 11A Adjustable desk stand, 34-button 32003 103746863 11C Fixed desk stand, 5- & 10-button 32004 103746848 10A Desk stand/wall mount 14A,...
Page 69 Ordering Codes ( continued ) Component Comcode App. Code Analog Multiline Telephones—Miscellaneous Add-Ons/ Replacement Parts ( continued ) Button Label Sheets ( continued ) Display console (FM1) (includes one faceplate) 105299754 KIT PRTS-D- 181727 Display console (FM2 & R3) (includes one faceplate) 105486252 KIT PRTS-D-182041 Single-Line Telephones—Miscellaneous Add-Ons Ground-Start Button...
Page 70: Control Unit Modules
Control Unit Modules Module Trunk Type Extension Type Processor Power supply Analog multiline telephone; Call Management System; analog data via a modem 008 MLX MLX telephone; digital data device (such as the ISDN terminal adapter) CTI link connected to Passageway Telephony services for NetWare 008 OPT On-premises or off-premises single-line...
Page 71 Specifications Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem; built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB RAM backup for 4 days; PCMCIA interface Ports: Three RS-232-C ports. One for debugging (plugged to prevent access), one for SMDR, and one for system administration Power input: 117 VAC Power output: +5 VDC (10 A), -5 VDC (2.50 A), -48 VDC (2.05 A) Capacity: 54 unit loads...
Page 72 Control Unit Modules ( continued ) Module Trunk Type Extension Type 012 (T/R) Single-line telephone; AT&T Attendant; + Ring Generator MERLIN MAIL Voice Messaging System; T/R adjunct (such as an answering or fax machine); analog data device (such as a modem) 016 (T/R) Single-line telephone;...
Page 73 Specifications Capacity: 12 T/R extensions on 2-way voice transmission path with support for telephones with message-waiting LEDs; 2 TTRs Power : 21-VDC, 600-ohm battery source Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on -48 VDC; a ring generator must be installed in the power supply module of each carrier that has an 012 module.
Page 74 Control Unit Modules ( continued ) Module Trunk Type Extension Type Loop-start Analog multiline telephone; Call Management System; PFT telephone 408 GS/LS Loop-start or Analog multiline telephone; Call ground-start Management System; PFT telephone 408 GS/LS-MLX Loop-start or MLX telephone; digital data device (such ground-start as ISDN Terminal Adapter) CTI link connected to Passageway...
Page 75: Specifications
Specifications Capacity: 4 trunks, 8 extensions, 1 PFT telephone Extension signaling: Analog multiline telephone (40 kbps) Trunk signaling: Loop-start trunk, analog voice Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with analog IROB protectors) only Capacity: 4 trunks, 8 extensions, 1 PFT telephone Extension signaling: Analog multiline telephone (40 kbps) Trunk signaling: Loop-start or ground-start trunk (optional per port);...
Page 76: Adjunct Summary
Adjunct Summary Lucent Equipment Technologies Type Specifications Products Alerts (AC) * Any audible or visual alert that External operates on 20–30 Hz ringing Ringer—Loud signals External Ringer Associated with a specific extension (supplemental alert) or works on a programmed trunk port (external alert) Alerts (DC) Any audible or visual alert that Alert bell...
Page 77 Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack ä ä ä ä ä ä † ä ä ä † Requires Universal Paging Access Module (UPAM) to provide 48 VDC.
Page 78 Adjunct Summary ( continued ) Lucent Equipment Technologies Specifications Products Type Cordless Must have touch-tone dialing 5650 Cordless capability when connected via Telephone Telephone MFM; rotary or touch-tone 5481 Cordless dialing can be used on T/R Telephone port. 5552 Cordless Single line Telephone Credit Card...
Page 79 Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack ä ä ä ä ä ä ä ä ä...
Page 80 Adjunct Summary ( continued ) Lucent Equipment Technologies Type Specifications Products Must have touch-tone dialing capability when connected via MFM; rotary or touch tone dialing can be used on T/R port. Industry-standard analog interface. Group Calling Industry-standard Model 1330 Delay announcement device Answering Announcement*...
Page 81 Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack ä ä can also use 008 OPT Extension Jack ä ä ä...
Page 82 Adjunct Summary ( continued ) Lucent Equipment Technologies Type Specification Products Headset for MLX Starset telephone Mirage Supra Supra NC Headset Adapter Connects directly to telephone OTHER jack. Loudspeaker External paging system using PagePac Plus Paging DTMF signaling connected to Amplicenters D20, LS or GS line jack D100, D300...
Page 83 Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack ä ä ä ä ä For 2224G Modem only.
Page 84 Adjunct Summary ( continued ) Lucent Equipment Technologies Type Specifications Products Any FCC-registered 8-ohm Magic on Hold Music-on-Hold music source or recorded announcement device 4A † Speakerphone Connect directly to telephone For single-line telephones (PEC 3120-02W) only 203A (PEC 3131-008) SMDR Printer Connects to upper RS-232-C 475 Printer...
Page 85 Interface LS or GS/LS Line/ 012/016 Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack ä ä † Music Coupler required (PEC 61398). † As of Release 4.0...
Page 86: Power Supply Unit Load Requirements
Power Supply Unit Load Requirements Unit Load Calculation Rules Installed Mode Modules Calculation Hybrid/PBX, Not required Modified Key, Behind Switch 4 or fewer † Square Key Not required Behind Switch The 391A1 and 391A2 power supply units generally support 6 modules of any type in Hybrid/PBX mode.
Page 87 Power Supply Unit Load Requirements ( continued ) Unit Load Calculation Rules ( continued Installed Mode Modules Calculation Square Key or 5 or more Use the “Unit Load Rating of Behind Switch System Modules” table and instructions below to determine the estimated unit loads (ULs): —...
Page 88: Unit Load Rating Of System Modules
Power Supply Unit Load Requirements ( continued ) Unit Load Rating of System Modules Module Unit Load Module Unit Load 12.0 408 GS/LS 12.0 008 MLX 13.5 408 GS/LS-MLX 12.0 008 OPT 408 (LS) 12.0 7.2 † 012 T/R 800 GS/LS 016 T/R 12.8 800 GS/LS-ID...
Page 89: Unit Load Rating Of System Trunks, Telephones And Adjuncts
Power Supply Unit Load Requirements ( continued ) Unit Load Rating of System Trunks, Telephones, and Adjuncts Network Access Trunks Unit Load GS/LS Telephones MLX-5, MLX-5D MLX-10, MLX-10D, and MLX-10DP MLX-16DP MLX-28D MLX-20L BIS-10 BIS-22 and BIS-22D BIS-34 and BIS-34D MLC-5 MDC 9000 MDW 9000...
Page 90: System Feature Availability By Operating Mode
System Feature Availability by Operating Mode Mode Behind Feature Switch ä ä ä Account Code Entry ä ä ä Authorization Codes ä ä ä Automatic Maintenance Busy ä Automatic Route Selection ä ä ä Callback ä ä ä Calling Restrictions ä...
Page 91 System Feature Availability by Operating Mode ( continued ) Mode Behind Feature Switch ä ä ä Paging groups ä ä ä Park ä ä ä Pickup groups ä Pools (trunk groups) ä Queued Call Console options ä ä ä Recall interval ä...
Page 92: Telephone And Operator Console Features
K Key mode P Hybrid/PBX mode B Behind Switch mode Telephone and Operator Console Features Program Feature Feature Code Code Account Code Entry + code § Alarm *759 + code Authorization Code Auto Answer All *754 Auto Answer Intercom *753 Auto Dial + ext.
Page 93 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 94 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code Call Waiting **11 Call Waiting Pickup Camp-On Conference *772 Coverage Receiver buttons Group + ext. no. + ext. no. Primary Secondary + ext. no. Sender buttons Cover inside & outside calls Cover outside calls only **48 Coverage Off...
Page 95 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 96 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code Extension Status Direct-Line Console § + DSS button Status Off *760 Status 1 + DSS button *761 Status 2 + DSS button *762 Telephones (rooms or agents) Status Off Status 1 Status 2...
Page 97 MLX- MLX- MLX- Single- MLX- Analog † 5D, 10D 16DP,28D Line 5, -10 Multiline † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 98 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code + group Group Page Auto Dial button ext. no. Headset Auto Answer *780 Hang Up * *781 Mute (Headset/Handset) *783 Status *782 Hold Hold Release Intercom buttons Assign buttons* ICOM (Default Ring) ICOM Originate Only...
Page 99 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 100 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code Messaging (continued) Receiving messages Delete Message ‡ Next Message ‡ Return Call ‡ Scroll ‡ Night Service § Notify Send + ext. no *757 Receive + ext. no. *758 Park Park Zone Auto Dial §...
Page 101 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 102 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code Reminder Service + time ‡ Operator Set § + ext. no. + time ‡ Cancel **81 § § Operator Cancel + ext. no. § Missed *752 Ringing/Idle Line Preference *343 *344 Ringing Options...
Page 103 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 104 Telephone and Operator Console Features, ( continued ) Program Feature Feature Code Code Saved Number Dial * Send/Remove Message § + ext. no. Signaling + ext. no. System Access buttons Assign buttons * SA (default Ring) SA Originate Only + primary ext. no. Shared SA Change type (SA or Shared SA)
Page 105 MLX- MLX- MLX- Single- MLX- Analog Multiline † 5D, 10D 16DP,28D Line 5, -10 † Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
Page 106: Reference Documents
Reference Documents Document Number Title System Documents Feature Reference 555-650-110 System Programming 555-650-111 System Planning 555-650-112 System Planning Forms 555-650-113 Pocket Reference 555-650-116 555-650-118 System Manager’s Guide 555-650-800 End-User CD-ROM Telephone User Support 555-650-122 MLX-10D,MLX-10DP, MLX-16DP, MLX-28D, and MLX-20L Display Telephones User’s Guide , comcode:108005851 MLX-5D,MLX-10D and MLX-10DP Telephone 555-630-150...
Page 107 Maintenance and Troubleshooting , Programming Summary ] 555-650-801 Internal User CD-ROM Toll Fraud Security 555-025-600 BCS Products Security Handbook Within the continental United States, these documents can be ordered from the Lucent Technologies GBCS Publications Fulfillment Center by calling 1 800 457-1235.
Page 108 NOTES...
Page 109: Technical Addendum
Technician’s Addendum Maintenance Error Codes Error Code Description Action 0001 TIMEOUT COLD START: No action required; however, if problem System programming OK. persists, troubleshoot the processor. No action required; 0002 POWER UP WARM START: however, if problem System programming OK. persists, troubleshoot the processor.
Page 110 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 000A POWER UP COLD START: If problem persists, check processor. RAM failure in processor; system programming OK. None. 000B CARD INSERTED/REMOVED: 000C SLOT STREAM CNT If problem persists, check module.
Page 111 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 0016 POWER UP COLD START: If problem persists, check Module dual port RAM module for slot indicated. failure; system programming 0017 REAL TIME CLOCK FAULT: If problem persists, Date and/or time incorrect or replace processor module.
Page 112 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 0405 ABK FAULTY CARD: Reset card and retry. If Unknown cause of a bad problem persists, try another card. If still not card. working, replace processor module. 0801 CTI LINK DELETED: Check that the following A board renumber or slot...
Page 113 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 1C02 DPR TEST NOT Slot did not complete initializing. COMPLETED: 1C03 FW UPGRADE ATTEMPT: No action required. No action required. 1C04 FW UPGRADE COMPLETE 1C05 INVALID FMW 29 Replace 008 or 408 MLX module with one of DETECTED:...
Page 114 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 3001 ALARM TABLE FULL: Correct indicated errors, Error logs are full; turns on and then remove entries from the transient system processor LED. error log. If problem persists, cold-start the system.
Page 115 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 6C05 DS1 LOSS OF MULTIFRAME: Usually no action. Check Service on link has been T1 facility. If problem persists, contact NSAC lost. Tier III. 6C06 DS1 REMOTE MULTIFRAME: Usually no action.
Page 116 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 6C0B HARDWARE INOPERATIVE: A Busy-Out/Restore or Hardware not operating Reset/Restore may clear problem. If problem properly. If this is the only persists, contact NSAC 100D module or 800 NI-BRI Tier III.
Page 117 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 6C12 BRI NET INV QM LB ACT: Usually none; link should return to normal once test is completed. If problem persists, contact NSAC Tier III. 6C13 BRI SLIPS > 88: Usually none;...
Page 118 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 7004 PRI B-CHNL NOT Check PRI facility and report to service provider; RELEASED: otherwise, no action is needed. If problem persists, contact NSAC Tier III. Check PRI facility and 7005 PRI B-CH GROUP report to service provider;...
Page 119 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 7402 LOOP CONTROL BIT NOT Test trunk with single-line telephone. If problem is SET: not in trunk, replace No loop current on outgoing module with one known call. If error occurs four to work.
Page 120 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 7803 NO PORT BOARDS None; delete entry from transient log. AVAILABLE: Modules not present. 7804 INVALID SANITY RESPONSE: Reset board. If problem Sanity test received invalid persists, check module. responses;...
Page 121 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 780D UPPER ROM FAILURE: If problem persists, Memory failed ROM test; replace processor. turns on processor LED. 780E LOWER ROM FAILURE: If problem persists, replace processor. Memory failed ROM test; turns on processor LED.
Page 122 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 8405 ON HOOK BEFORE READY: Check far end of network Outbound dialing problems interface. Check wink start and for faulty cable. on tie trunks. Far end of Check far end of network. network interface went on- Replace module.
Page 123 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 840C STUCK RINGING: Replace module with similar module and test. If Communication problems problem is resolved, between module and CO; no replace bad module. If loop current. If error occurs problem persists, reinstall four times consecutively and old module and test...
Page 124 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action Reset card and try again. 9802 MCARD ERASE ERROR : If problem persists, Erasure of memory card is replace card and try unsuccessful or too slow. again. If problem continues, replace processor module.
Page 125 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action 9C08 PROTOCOL ERROR: Verify line provisioning. If correct, contact NSAC Service on link may be affected. Tier III. A401 CTI LINK BROADCAST RESET: If several of these occur: Occurs during a broadcast reset.
Page 126 Technician’s Addendum Maintenance Error Codes ( continued ) Error Code Description Action A801 CTI LINK HIDDEN RESET: If several of these occur, and the client application Occurs during a hidden reset. has “slow” response time: 1. Validate the wiring and the connections.
Page 127 NOTES...
Page 128: Module Component History
Technician’s Addendum Module/Component History Module/ Apparatus Component Comcode Code Backplane Basic 106388614 403E 107007114 403G Expansion 61490 106388630 403F 61450 107007122 403H Power Supply 120 V 105743801 391A1 106257199 391A2 107184848 391A3 220 V 106678931 391B1 107184855 391B2 Auxiliary 61416 406467142 90240-3 Processor...
Page 129 Technician’s Addendum Release Used In Vint FW Vint Notes Used in control units 6140- CU1, 6140-CU2, 6140-CU3, 6140-INT, 6140-220, 6140- CUL, 6140-P3C, 6140-P3D, 6140-P3E, 6140-P4D, 6140- P4F and 6140-SEC Used in control units 6140- CU1, 6140-CU2, 6140-CU3, 6140-INT, 6140-220, 6140- CUL, 6140-P3C, 6140-P3D, 6140-P3E, 6140-P4D, 6140- P4F and 6140-SEC...
Page 130 Technician’s Addendum Module/Component History ( continued ) Module/ Apparatus Component Comcode Code Processor (cont’d) R3.0 107040438 517A33 107438921 517B33 R3.1 107752693 517D33 R4.0 107743403 517C33 Feature Module R1.0 106064660 517A25 106656739 517B25 106729031 517C25 106767767 517C25B 106743008 517D25 106743016 517E25...
Page 131 Technician’s Addendum Release Used In Vint FW Vint Notes ML R3.0 or later; no FM used; used in control units 6140- CU3, 6140-P3C, 6140-P3D, 6140-P3E, 6141-U3LA, 6141- 103A ML R3.0 or later; no FM used; higher temperature reliability; no watch point registers; used in control units 6140-CU3, 6140-P3C, 6140-P3D, 6140- P3E, 6141-U3LA, 6141-103A...
Page 132 Technician’s Addendum Module/Component History ( continued ) Module/ Apparatus Component Comcode Code Feature Module (cont’d) R1.1 106825888 517F25 106999873 517F25B 106999899 517F25C R2.0 106874738 517G25 106874746 517H25 R2.1 106874753 517J25 107526352 517J25B NI-BRI (R2.B) 106999824 517K25 107499170 517K25B R1.2i 106796949 517A30 R1.3i 106875750...
Page 133 Technician’s Addendum Release Used In Vint FW Vint Notes SW = 1.1 See QPPCN 266MT. V5.3 SW = 1.1 See QPPCN 292MT. V7.3 SW = 1.1 See QPPCN 308MT. V7.7 SW = 2.0 See QPPCN 279MT. V8.2 SW = 2.0 See QPPCN 290MT.
Page 134 Technician’s Addendum Module/Component History ( continued ) Module/ Apparatus Component Comcode Code PCMCIA Card (cont’d) R4.0 Forced Install 107741241 10E1 008 ATL 61385 103983508 517A3 61485 105351092 517B3 008 MLX 61486 105628010 517A21 008 OPT Without Ring 106387525 517A28 Generator 106933187 517B28 61489...
Page 135 Technician’s Addendum Release Used In Vint FW Vint Notes Contains R4.0V9.0 Reduced package; no telephone user’s guide Fixes ring patterns and ring trip Eliminates flash during hang-up Eliminates flash during answer Built-in ring generator Enhances ringing on long loops REN >5 Enhanced battery feed protection Forward disconnect added;...
Page 136 Technician’s Addendum Module/Component History ( continued ) Module/ Apparatus Component Comcode Code 016 TR 61507 107824948 517B34 100D (DS1)/T-1 61491 107538887 517A15 105461560 517B15 105512438 517C15 517E15 400 EM TIE 61492 105311401 517A14 8303-200 400 (w/TTRs) 61379 105408892 517B12 400 GS/LS/TTR 61483 105627988 517A18...
Page 137 Technician’s Addendum Release Used In Vint FW Vint Notes 4.0, 1.4i Tie trunk only LS, GS, DID, and PRI emulation added Meets BC interoperability specs Improved EMI performance Lightning protection added; starting in 1996, replaced by 517C12(28) All U.S. Sleeping TTR fix Phantom ringback fix No lightning protection;...
Page 138 Technician’s Addendum Module/Component History ( continued ) Module/ Apparatus Component Comcode Code 800 DID 61488 105628002 517A20 105628077 517B20 106936644 517C20 106995251 517D20 800 GS/LS 61484 105627996 517A19 105628069 517B19 800 GS/LS ICLID 61502 106975584 517A31 800 LS 61384 103983516 517A4 105351100 517B4...
Page 139 Technician’s Addendum Release Used In Vint FW Vint Notes Fixes DID call misrouting Eliminates false error messages Cost-reduced version All US Phantom ringback fix 3.0 or later No lightning protection; 146A protection required Introduces dual solid-state relays on lower board 1.2i, 1.3i 0.CD 1.3i, 1.4i...
Page 140: Telephone Leds
Technician’s Addendum Telephone LEDs MLX-20L Console System Program- ming LED Status Menu Green LED Red LED Option Option Lines Tie Lines Trunks Inmode Incoming Incoming tie line is tie line is touch-tone rotary dial* Outmode Outgoing Outgoing tie line is tie line is touch-tone rotary dial*...
Page 141: Dss Console
Technician’s Addendum Telephone LEDs ( continued ) DSS Console System Program- ming Menu Red LED Status Option Option FLASHING Exten- Account Forced Forced sions (FACE) Account Account Code Entry Code Entry assigned assigned* Exten- BIS/HFAI Telephone sions BIS/HFAI capability (factory setting for analog multiline...
Page 142 Technician’s Addendum Telephone LEDs ( continued ) DSS Console ( continued ) System Program- ming Menu Red LED Status Option Option FLASHING Exten- Group Calling Telephone Telephone sions Members is assigned is not to group assigned to group* Exten- Mic Disable Telephone Telephone sions...
Page 143 Technician’s Addendum Telephone LEDs ( continued ) DSS Console ( continued ) System Program- ming Menu Red LED Status Option Option FLASHING Tables DisallowTo Disallowed Disallowed list assigned list is not to telephone assigned to telephone* Data Voice/Data Voice/data pair voice/data pair* Operator...
Page 144: Wiring Constraints
Technician’s Addendum Wiring Constraints System Wiring System within 5 ft. of dedicated AC power outlet. System within 25 ft. of the network interface. Otherwise, use an Off- Premises Range Extender (OPRE). System within 1000 cable ft. (304.8 m) of telephones. Ground wire for the power supply cannot be over 10 ft.
Page 145: Installing Spm
Technician’s Addendum Installing SPM Follow these steps to install System Programming and Maintenance (SPM) onto the hard drive of a computer: 1. Insert the SPM diskette into the computer. 2. At the C: prompt, type MKDIR SPM and press ENTER. 3.
Page 146 Technician’s Addendum Remote Modem Connection (continued) 4. If your system does not have the Remote Access feature activated, do the following: a. Place a voice call to the system on the line to which the modem is connected by using the main telephone number. b.
Page 147 Technician’s Addendum When Calling NSAC Do the following before you call Tier III for troubleshooting: Check and recreate the problem. Connect your laptop or PC so you are ready. Know the software version of your system (Dial *05 on an Intercom button).
Page 148: Technical Support Telephone Numbers
Technician’s Addendum Technical Support Telephone Numbers Telephone Product or Service Comments Number Lucent Technologies Equipment NSAC Tech Support PARTNER, MERLIN, 800-552-3293 VINTAGE, CLASSIC TSC Tech Support DEFINITY 800-248-1234 Network Systems (RTAC) DACS, SLC, ESS, DDM 800-225-7822 Network Systems ISDN Sets (6500/7500) 800-225-4672 AT&T Paradyne...
Page 149 Technician’s Addendum Technical Support Telephone Numbers ( continued ) Telephone Product or Service Comments Number Other GBCS Support NSAC QPPCN Small Business Products 303-843-5204 Coordinator TSC QPPCN Coordinator Large Business Products 800-248-1234 GBCS Publications Documentation on all 800-457-1235 Fulfillment Center GBCS products NSAC Bulletin Board On-line technical/product...

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