Table of Contents
Advertisement
Quick Links
Document #: 555-640-136
Comcode 107 713 760
Issue 1, March 1996
MERLIN LEGEND
Communications System
Releases 3.1 and 4.0
MLX Queued Call Console
Operator's Guide
Contents
Your Queued Call Console ..................................................................................... 1
Describes the phone buttons and screens
Understanding Your DSS ....................................................................................... 2
Describes the DSS buttons, DSS Button Lights
Understanding Your QCC .................................................................................... 3-5
Call and Fixed Feature Buttons ........................................................................ 3-4
Call and Fixed Feature Button Lights, Tones, Rings .................................................. 5
Feature Finder ................................................................................................ 6-8
Use to choose the right feature for the activity you want to perform.
Headsets .......................................................................................................... 9
Headpieces, Headset Features
Call Handling .............................................................................................. 10-12
Call Delivery, Answering Calls, Making Calls, Hold ................................................. 10
Conference, Join, Directing Calls ...................................................................... 11
Returning Calls, Unsuccessfully Directed Calls, Responding to the Queue .................... 12
Messaging .................................................................................................. 13-16
Messaging Feature Table ................................................................................ 13
Send/Remove Message ................................................................................... 14
Signaling, Direct Voice Mail, Receiving Messages ................................................. 15
Leaving Messages, Posting Messages ................................................................. 16
Directories ..................................................................................................... 17
Using Features ................................................................................................ 18
Often-Used Features ..................................................................................... 19-23
Account Codes, Alarm, Alarm Clock & Timer ......................................................... 19
Authorization Codes, Barge-In .......................................................................... 20
Camp-On, Follow Me, Inspect ........................................................................... 21
Night Service, Paging, Park ............................................................................. 22
Pickup, Position Busy ..................................................................................... 23
Special Characters ........................................................................................... 24
Display Reference ........................................................................................ 25-26
Fixed Display Buttons, Home Screen, Menu Screen, Inspect Screen ............................ 25
Inspect Screens, Feature Screen ....................................................................... 26
Notes & Reminders ....................................................................................... 27-28
®
Advertisement
Table of Contents
Related Manuals for Lucent Technologies MERLIN LEGEND Release 3.1 MLX Queued Call Console
Summary of Contents for Lucent Technologies MERLIN LEGEND Release 3.1 MLX Queued Call Console
-
Page 1: Table Of Contents
Document #: 555-640-136 Comcode 107 713 760 Issue 1, March 1996 ® MERLIN LEGEND Communications System Releases 3.1 and 4.0 MLX Queued Call Console Operator’s Guide Contents Your Queued Call Console ..................1 Describes the phone buttons and screens Understanding Your DSS ..................2 Describes the DSS buttons, DSS Button Lights Understanding Your QCC .................. - Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
-
Page 3: Your Queued Call Console
Your Queued Call Console Your Display Screen More The > appears on the screen when more information Your telephone’s display is an alarm clock and timer (see p. 19), exists. Press More to advance through additional menus telephone directory (see p. 17), and message center (see pp. 13–16). when necessary or to display more information about an Read the button descriptions on this page to find out how you can TEL/OTHER Jack (underside) On MLX-10DP, MLX-16DP,... -
Page 4: Understanding Your Dss
Understanding Your DSS DSS Buttons Each DSS has 50 DSS buttons, arranged in 5 columns of 10 buttons each. DSS buttons have numbers assigned in consecutive order, starting with the top left corner button. Each button can have 3 numbers assigned to it, which can correspond to the following: •... -
Page 5: Understanding Your Qcc
Understanding Your QCC Call and Fixed-Feature Buttons The Call and fixed-feature buttons are factory-set and labeled for specific functions, as shown in the following illustration and described below. Letters G through Z Letters located on the corner of each Call and fixed-feature button are used to enter names into your Personal Directory (see p. - Page 6 Understanding Your QCC Fixed-Feature Buttons. Buttons for special operator functions and basic call handling: Start begins directing the call and puts the caller on hold at Source (see p. 11). Source reconnects you with the caller after you’ve begun directing a call (see p. 11). Destination connects you with the person being called when you are directing a call (see p.
-
Page 7: Call And Fixed Feature Button Lights, Tones, Rings
Understanding Your QCC Call & Fixed-Feature Button Lights Each Call or fixed-feature button has a red light and a green light next to it. These lights provide the following important information: Light Button/Meaning Steady red Call. Lift the handset or press the Speaker button to automatically connect to the call. -
Page 8: Feature Finder
Feature Finder This table shows where to look for information about performing specific console activities. Any features that do not have detailed instructions can be used by following the instructions in Using Features, p. 18. Handling Console Basics If you want to ... Then Send outside calls to another telephone or calling See Night Service, p. -
Page 9: Answering And Directing Calls
Feature Finder Answering and Directing Calls If you want to ... Then Answer a co-worker’s ringing telephone from your See Pickup, p. 23. console or pick up a call on hold at a co-worker’s telephone. Interrupt a co-worker’s call in an emergency or if See Barge-In, p. -
Page 10: Feature Finder
Feature Finder Making Calls If you want to ... Then Make a voice-announce call.* See Making Calls, p. 10. Enter account codes when making an outside call. See Account Codes, p. 19. Make an outside call from another extension, using See Authorization Codes, p. -
Page 11: Headsets
Headsets Headsets for the MLX Queued Call Console allow one-touch operation, hands-free. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Headpiece Touch a Call button to answer a call, then press Release or Forced Release to disconnect. -
Page 12: Call Handling
Call Handling Call Delivery Making Calls Outside calls designated to ring at a QCC are To make an inside call: sent to a single common QCC queue, where 1.Initiate Call: they wait to be sent to the first available QCC •... -
Page 13: Conference, Join, Directing Calls
Call Handling Conference Directing Calls Use this feature to connect yourself, up to two You can direct a call and announce it or not. other inside extensions, and up to two outside Check with your system manager to find out participants. -
Page 14: Returning Calls, Unsuccessfully Directed Calls, Responding To The Queue
Call Handling Unsuccessfully Directed Calls Returning Calls If you dial incorrectly or reach an extension Some of the calls you receive are returning that is busy or unavailable, you can do one of calls. These are calls you or another operator the following: directed to co-workers. -
Page 15: Messaging
Messaging Your phone system has the following features that allow you to leave messages for others in your office. • Leave Message. If you cannot reach a co-worker, you can use the Leave Message feature to let a co-worker with a display telephone know that you called, along with the date and time of your call. If you leave one message and then another, the second message replaces the first. -
Page 16: Send/Remove Message
Messaging Send/Remove Message Press the Send/Remove Message button on your console to turn the Message light on or off for any telephone in your system. For co-workers with display telephones, the Send/Remove Message feature turns on Message lights and also delivers the message: ATT OPERATOR (ATT means attendant ) or displays your name, if programmed, the date and time you left the message, and your extension. -
Page 17: Signaling, Direct Voice Mail, Receiving Messages
Messaging Signaling Receiving Messages Use Signaling to notify co-workers when they When your Message light is on, you have a have visitors or to provide them with message from a co-worker. Messages are information or reminders. You can signal identified by the name or extension of the multiline telephones only. -
Page 18: Leaving Messages, Posting Messages
Messaging Leaving Messages Posting Messages If you cannot reach a co-worker, you can take A posted message appears on the display of a message from a caller and use the Leave any inside caller who tries to reach you, as Message feature to leave a message for the long as that person has a display phone. -
Page 19: Directories
Directories Extension & System Directory Personal Directory Check with your system manager to find out This feature stores up to 50 phone numbers whether these directories have been (as well as account codes, area codes, and programmed. The System Directory dials access codes), then dials those numbers when outside numbers that people in your company you wish. -
Page 20: Using Features
Using Features There are two ways to select features: • Select the feature from the display. a) Press the Home or Menu button to display the Home or Menu screen or press the Feature button to display the Feature screen. b) Press the unlabeled display button next to the feature abbreviation. -
Page 21: Often-Used Features
Often-Used Features Account Codes Alarm Clock & Timer In some companies you enter an account code Alarm Clock causes your phone to beep at a before or during a call to indicate client billing certain time; you can set only one alarm. Until information. -
Page 22: Authorization Codes, Barge-In
Often-Used Features Authorization Codes Barge-In If your system manager has given you an If a co-worker is on the phone or using Do authorization code, you can pick up someone Not Disturb, use Barge-In to reach that else’s telephone, enter your authorization person in an emergency or if you have special code, and make an outside call with your own instructions to interrupt. -
Page 23: Camp-On, Follow Me, Inspect
Often-Used Features Camp-On Follow Me Use Camp-On to direct a call to a busy or You can use the Follow Me feature when a unavailable inside telephone and have the call co-worker is meeting with you or working at wait at the extension for a longer period of time your desk, or to answer incoming calls to your than Release allows. -
Page 24: Night Service, Paging, Park
Often-Used Features Night Service Park To use Park, you must have a DSS with Night Service is used to send after-hours extension numbers (881–888 range) outside calls to another telephone or programmed for park zones. Park allows you telephones and/or calling group. Night to hold a call when the recipient can’t be Service can also be set up so that you have located. -
Page 25: Pickup, Position Busy
Often-Used Features Pickup Position Busy Use Pickup to pick up a call: Use Position Busy when you want to prevent most calls from ringing at your console. Parked by you or another operator in a • park zone When you turn on Position Busy, the only calls that ring at your console are calls made directly Parked at an extension by a co-worker •... -
Page 26: Special Characters
End of Dialing. Use to signal end of dialing sequence or to separate grouped digits. Copyright © 1996, Lucent Technologies. MERLIN LEGEND, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, and Passage Way are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc. -
Page 27: Display Reference
Display Reference Fixed Display Buttons Menu Screen The Menu screen lists features and functions you can use only through your display. Calling information is Fixed Display Buttons 7-Line Display Fixed Display Buttons not shown on the Menu screen. You can make and receive calls while in Menu mode, except when using Unlabeled Display Buttons the Alarm Clock or Personal Directory features. -
Page 28: Inspect Screens, Feature Screen
Display Reference Inspecting a Call Button Screen Feature Screen The Feature screen provides quick access to the features used most often. As you handle operator tasks, the Complete calling Feature screen tells you which features are available to help you. The features on this screen change information about the depending on your tasks. -
Page 29: Notes & Reminders
Notes & Reminders Account Code Entry Automatic/Manual Completion Required Automatic Completion Optional Manual Completion Queue Over Threshold Automatic Hold/Release Automatic Hold Yes, give number of calls in queue Automatic Release for alert __________________ Pools Night Service Yes, list numbers ______ ______ ______ ______ Automatic On/Off ______ ______ ______ ______ Direct Station Selector... -
Page 30: Notes & Reminders
Notes & Reminders PAGING NUMBERS Paging Group(s) Loudspeaker Paging Line Number Zone 1 Zone 2 Zone 3 Page All Zone 4 COVERAGE/PICKUP/CALLING GROUPS Group Name Group Name ADDITIONAL NUMBERS Name Name...