Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 319

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Group Calling
Linear. The system distributes calls starting with the first extension
assigned to the group through system programming. Consequently, most
calls are handled by the first member assigned to the group. This method is
used, for example, when the primary responsibility of the first calling group
member is to take calls, while other group members provide backup.
Delay Announcements
Delay announcement devices play a message for callers waiting in a calling group
queue, explaining the delay to the caller or asking that the caller continue to wait.
In Release 5.0 and later systems, each calling group can have up to 10 primary
delay announcements and one secondary delay announcement device, a
maximum of 11 per group. In earlier systems, a calling group can have only one
delay announcement device (no secondary device). The devices can be
connected to the control unit on 012, 016, or 008 OPT modules. A delay
announcement device can also be connected to an analog multiline telephone
through a General Purpose Adapter (GPA) or to an MLX telephone through a
Multi-Function Module (MFM). Each device is identified by the extension number
assigned in the system numbering plan. Any number of groups can share devices.
Delay announcement devices should not be assigned as calling group members.
When no calling group members are available and calls enter the calling group
queue, the announcement device, as it becomes available, answers the call that
has been waiting longest and plays the recorded message.
In Release 5.0 and later systems, the primary delay announcements function like
the single announcement available in prior releases. After the delay
announcement (the primary delay announcement in Release 5.0 and later
systems), an inside caller hears a special ringback, a transferred inside caller
hears regular ringback, and an outside caller (including a transferred outside
caller) hears special ringback or Music On Hold, if programmed, until the call is
answered by a calling group member. The delay announcement or primary delay
announcement is played only once while the call is in queue.
NOTE:
When you change a delay announcement, for example, re-recording it, be
sure to recalculate the announcement interval so that special ringback or
Music on Hold does not interrupt the new announcement.
In Release 5.0 and later systems, the system manager can specify the extension
for an optional secondary delay announcement and use system programming to
set the interval (0–900 seconds) between announcements. This setting
determines the time before a waiting caller hears the secondary announcement
and, if it is set to repeat, the interval between replays of the secondary
announcement. The secondary announcement can either repeat or play only
once, after which the caller hears ringback or Music On Hold, according to the
rules outlined above.
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Issue 1
June 1997
Page 287