Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 528

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Each QCC can have one or two DSSs attached. A QCC operator can use the
buttons during call handling, for example, to direct a call, to make an inside call, to
park a call, or to see the availability of an extension. See
MLX'' on page 199
QCC Options
The options described in this section are assigned through system programming
and are available only for QCCs.
Trunk Routing
The factory setting does not assign lines/trunks to any QCC. Calls received on
each line/trunk can be programmed to ring on one or more individual QCCs.
When a QCC receiving calls is in the position-busy state, any incoming calls
(except for forwarded calls and calls directed to that console's extension) are
directed to other available QCCs that are programmed to receive calls on the
line/trunk. If no QCC position is programmed to receive the call, the call is directed
to any available QCC whether or not it normally receives such calls. When all
QCC operators are in the position-busy state, calls received on lines (including
calls currently waiting in the queue) are sent to the programmed backup calling
group.
In addition to specifying the lines that ring on each QCC, you can specify a priority
for each line/trunk. See
Personal line and Pool buttons cannot be assigned to a QCC.
DID trunks, dial-in tie trunks, or dedicated remote access lines/trunks cannot be
programmed to ring into the QCC queue, although calls on these lines/trunks can
be assigned to ring at a QCC operator's extension, as described later in this
section.
Lines/trunks assigned to ring into the QCC queue also can be assigned as
personal lines on one or more telephones.
for detailed information about the use of the DSS.
''QCC Queue Priority'' on page
''Direct Station Selector:
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498.
Issue 1
June 1997
Page 496
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