Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 539

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Group Calling
Headset Options
HFAI
Hold
Inspect
Last Number Dial
Line Request
Messaging
Only a calling group can be programmed to provide Position Busy backup
when all QCC operators activate Position Busy. If no calling group is
designated to provide backup, the system does not allow the last QCC
operator to activate Position Busy. A QCC cannot be a member of a
calling group. A calling group can be a backup for calls in the QCC queue
when all QCC operators are in the position-busy state. The QCC queue
can be designated to provide overflow coverage for calls from one or
more calling groups. When an overflow call is sent to the QCC queue, it
cannot be distinguished as a call to a calling group.
When the QCC queue is providing overflow coverage for a calling group
and all QCC operators are in the position-busy state, overflow calls do not
receive position-busy backup (are not redirected to a second calling
group providing position-busy backup for the QCC queue) and continue to
wait in the original calling group queue.
If all QCC operators activate Position Busy while an overflow call is in the
QCC queue, the call is rerouted to the original calling group, not to the
calling group providing position-busy backup.
If a QCC operator switches out of Position Busy while a backup call is in
the calling group queue or has already been delivered to a calling group
member, the call does not go back into the QCC queue.
Headset Auto Answer, Headset/Handset Mute, and Headset Status are
assigned as fixed features on buttons on a QCC.
Headset Hang Up cannot be programmed on a QCC.
The function of disconnecting calls served by the Headset Hang Up
feature is replaced with Release, Forced Release, Camp-On, and
Automatic Release through DSS buttons on the QCC.
HFAI (Hands Free Answer on Intercom) button does not work on a QCC.
Pressing the Hold button to put a caller on hold makes a QCC operator
available for incoming calls from the QCC queue.
The DLC operator Automatic Hold feature is not used for QCCs.
When a participant joins a conference call by using a shared outside line
or a Shared SA button, the QCC display shows the correct number of
participants. However, if the QCC operator uses the Inspect feature to
verify the number of participants, the displayed number does not include
participants joining the conference call on SSA buttons. Pressing any of
the buttons programmed with fixed QCC features (for example, a Call or
Source button) while in Inspect mode does not remove the console from
Inspect mode. However, pressing the Feature, Transfer, HFAI, Conf,
Drop, Speaker, or Hold button removes the console from Inspect mode.
Last Number Dial cannot be used on a QCC.
Line Request cannot be used on a QCC.
A QCC operator can use Leave Message only by selecting the feature
from the display. A Send/Remove Message button is programmed as a
fixed feature on a QCC.
Issue 1
June 1997
Page 507