Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 192

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Coverage
uses Direct Voice Mail to transfer the caller to the extension's voice mail. The
caller leaves a message and the extension's message LED goes on.
Phantom Calling Groups
If fewer than 30 extensions require coverage to the main operator, phantom
calling groups can be used to provide a second extension number for each user's
voice mail. The actual extension covers to the operator (Group Coverage) and the
calling group covers to voice mail. When someone dials the user's number, the
call covers to the operator, who can then transfer the call to the voice mail
extension.
To set up phantom coverage to the operator before voice mail coverage, do the
following:
Assign an extension (in the
Assign a Group Cover button to the operator (if a DLC), or assign the
coverage group to ring at the QCC.
Renumber a calling group (for example, change 771 to 201) to a number
that is easy to associate with the sender extension. You may have to
renumber an existing 201 first.
Assign the calling group (in the
calling group 770 (voice mail) with a threshold of 1. Assign 101 as the
message receiver for calling group 770.
With the phantom calling groups coverage configuration, a caller dials a DID
number (for example 555-5101). The extension for the DID number (in the
example, Extension 101) rings several times. If the telephone is not answered, the
call is covered by an operator. The operator answers the call, and the caller asks
to leave a message. The operator transfers the call to 201, and the call goes to
voice mail. The Message light goes on at the extension for the DID number (in the
example, 101).
NOTE:
A user can give out a regular telephone number (555-5101) and a voice
mail number (555-5201). This way, callers can leave a message without
ringing the telephone. This is necessary to receive messages outside of
office hours. Callers cannot leave messages after hours unless they know
the second DID number.
Figure 12 example, 101) to a coverage group.
Figure 12 example, 201) to overflow to
Issue 1
June 1997
Page 160
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