Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 521

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
At a Glance - Continued
System Programming
continued
Hardware
Maximums
QCC Positions
QCCs for each Module
Position-Busy Backups
Factory Settings
Operator Hold Timer
QCC Queue Priority for
Trunks/Call Types
Treatment of Calls to
Invalid Extensions
Destination for Calls to
Invalid Extensions
Call Types
Dial 0
Unassigned DID
Listed Directory Number
Returning Calls
Group Coverage
Elevate Priority
QCC Hold Return
QCC Hold Release
Calls-in-Queue Alert
Queue Over Threshold
Extended Call Completion
Position Busy Backup
QCC Voice Announce
Return Ring Interval
Message center position
Listed Directory Number
Designate calling group as QCC position-busy backup:
Operator Queued Call
Specify return ring interval for extended calls:
Operator Queued Call
Assign QCC positions for message center operation:
Operator Queued Call
Enable or disable Voice Announce capability for Queued Call
Consoles (Release 4.0 and later):
Operator Queued Call
Change Overflow Coverage Number:
More
Extensions
Change Listed Directory Number extension:
SysRenumber Single
008 MLX or 408 GS/LS-MLX module
4 (8 operators total, including DLCs)
2
1
60 sec (range 10–255 sec)
4 (range 1–7)
Backup Extension
QCC Queue
Primary system operator
Primary system operator
Primary system operator
Originating operator position (Initiator)
none
0 (no reprioritization) (range 5–30 sec, 0)
Remain on Hold
Automatic Release
Disabled
0 (no alert) (range 1–99 calls, 0)
Automatic
None
Disabled
4 rings (range 1–15 rings)
None
800
More
QCC Backup
Return Ring
Msg Center
More
Voice Annc
Grp Calling Overflow
More
ListDirectNo
Issue 1
June 1997
Page 489