Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 210

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
CTI (Computer Telephony Integration) Link
DLC operator extensions can use CTI applications, although QCCs cannot. If a
DLC's SA button operations are controlled by a CTI application, caller information
is passed on to a 3-way conference or transfer destination, as long as the
operator uses the application to perform the transfer or conference (the DLC
extension works as any other screen-pop-capable extension does). If a DLC
operator's SA calls are not controlled by a CTI application, then caller information
for transferred or conferenced calls is also passed on to a screen-pop-capable
extension, just as with a QCC. The only exception occurs when a call is
transferred from a Cover button on a DLC. In this case, there is no screen pop at
the destination extension.
Programming a CTI Link
System Programming includes complete information about programming a CTI
link. When you program a CTI link, ensure that no telephone, fax,
videoconferencing system, or digital communications equipment is connected to
the MLX port. A working or potential system programming or operator position
extension cannot be programmed as a CTI link; therefore, a CTI link cannot be
programmed on the first or fifth extension jack of an MLX module. A CTI Link can
be programmed on port 2, 3, 4, 6, 7, or 8 of the MLX module.
In order to program a new CTI link, or remove an existing one, you must first
busy-out the slot where the MLX module for the CTI link is located or where you
plan to install it. For this reason, if you program the CTI link using an MLX-20L
telephone programming console, that console must not be connected to the same
MLX module where you have installed or plan to install the CTI link. (See
''Programming'' on page 480
For details about busying-out a slot in the control unit, see the System Manager's
Guide .)
NOTE:
If your system includes only one MLX extension module, you must use a
PC and System Programming and Maintenance (SPM) software to
program the CTI link.
!
CAUTION:
The Maintenance procedures that you use to busy-out and restore a module
are normally reserved for Lucent Technologies technicians only.
When you add a CTI link, the system performs the following actions:
Reverts button programming to the default for a non-operator MLX
telephone
Informs you when there are programmed Cover buttons for the CTI link
extension on other extensions in the system. These Primary and/or
Secondary Cover buttons are not removed from the associated extensions.
To identify these extensions and remove the Cover buttons, consult the
9
for more information about programming options.
Issue 1
June 1997
Page 178