Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 209

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
CTI (Computer Telephony Integration) Link
information relating to the collected digits, and returns a screen displaying the
data it found.
The system manager programs the voice messaging system to collect a specific
number of digits (the maximum is 32) and creates the message instructing the
caller to enter the digits with a pound sign (#) at the end (the pound sign hastens
the processing of the call). Refer to the voice messaging system documentation
for instructions on installing and programming the collected digits feature.
Release 5.0 and later systems support the collected digits feature on voice
messaging systems whose ports are programmed as a calling group of type VMI.
See System Programming for instructions about programming the VMI port.
If you plan on using a second voice messaging system with the one that collects
digits, you must program two voice mail user databases.
In the voice messaging system that collects the digits, the "transfer to
subscribers only" option must be active and the extensions must be
allowed to transfer calls. To do this in MERLIN LEGEND MAIL systems,
program the extensions as Class of Service 20.
In the second voice messaging system, program regular voice mailboxes
as normal cover answer mailboxes.
Power Dial
Power Dial is an application feature where software on a user's computer initiates
a voice call on a specified telephone to an inside or outside number. It is generally
used by people who must make a large volume of calls to individuals whose
telephone numbers are stored in a customer or client database. For example,
Power Dial is often appropriate for telemarketers and fundraisers.
Basic Call Control
A CTI application on your PC can control an extension's SA button operations. No
other buttons (for example, personal lines) are monitored by applications or
allowed to perform the CTI services. Basic call control includes:
Answering calls arriving on an SA button
Making calls from an SA button
Hanging up calls
Hold and retrieving a call on hold at the user's extension
Inside transfer
Three-party conference, including those conferences where one or two
parties are outside the system
CTI applications vary in how they use the system's features. The list of basic call
control activities includes the functions that a CTI application may control; a given
application does not necessarily use these system features.
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