Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 213

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
CTI (Computer Telephony Integration) Link
A monitored DLC position functions like any other MLX or analog multiline
extension that is using a CTI application. An outside call to the position initiates
screen pop at the DLC extension. When a monitored DLC manually transfers or
conferences a call, only the DLC extension number is passed to the destination
extension(s).
In most respects, unmonitored DLCs operate like QCCs where screen pop is
concerned. Calls to unmonitored DLCs do not initiate screen pop at the operator
extension but when transferred or conferenced do initiate screen pop at a
destination extension using a CTI application. However, calls transferred from a
DLC's programmed Cover button do not initiate screen pop, even when the
destination is a screen-pop-capable extension.
Single-Line Telephones
Single-line telephone extensions cannot take advantage of CTI applications.
Feature Interactions
Alarm
Conference
Conference
continued
Coverage
Digital Data Calls
Directories
Forward and
Follow Me
When a CTI link is reset (called a broadcast reset ), any programmed
Alarm buttons on operator consoles or connected alarm devices go on.
CTI link applications can control conferences of up to three parties,
including those where one or two parties are outside the system.
When performed by a QCC operator or unmonitored DLC operator, the
Conference feature generates screen pop at screen-pop-capable
destinations.
When a conference is initiated manually at the telephone of an extension
using a CTI application, screen pop is initiated for inside parties only (not
initiated for outside parties) at screen-pop-capable destinations, even
when the application is used to complete the conference.
When an extension is programmed as a CTI link, it is removed from
membership in coverage groups.
When a call is transferred from a programmed Cover button on an
unmonitored DLC, screen pop is not initiated at the destination extension,
even if it is using a CTI application.
If you program a CTI link for an extension that is already programmed for
2B data, the 2B data programming is overwritten. The 2B data
programming should be removed from the extension.
The extension that is programmed as a CTI link can have its label
changed through system programming.
When an extension is programmed as a CTI link, forwarding to the
extension is deactivated.
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