Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference page 536

MERLIN LEGEND Communications System Release 5.0
Feature Reference 555-650-110
Features
Queued Call Console (QCC)
Feature Interactions
Account Code Entry
Allowed/
Disallowed Lists
Alarm
Authorization Codes
Auto Answer All
and Auto Answer
Intercom
Auto Dial
Automatic Line
Selection
Barge-In
Barge-In
continued
Callback
Calling Restrictions
A QCC operator can use Account Code Entry only by selecting the
feature from the display, not by using the feature code. Normally, account
codes cannot be entered when a Group Coverage call is answered at a
Cover button programmed on a multiline telephone. However, when the
QCC queue is programmed as the receiver for a coverage group, the
QCC operator can enter account codes and the account code appears on
the Station Message Detail Recording (SMDR) printout. This is because
Cover buttons are not required when the QCC queue is programmed as a
receiver for a coverage group.
Forced Account Code Entry can be assigned to a QCC.
Allowed and Disallowed Lists can be assigned to a QCC.
An Alarm button is assigned as a fixed feature on QCCs.
QCCs cannot have authorization codes, and the Authorization Code
feature cannot be used from a QCC.
Auto Answer All and Auto Answer Intercom cannot be assigned to a
QCC.
Auto Dial buttons cannot be programmed on a QCC. For one-touch
dialing of extensions, a QCC operator can use the buttons on a DSS or
select from the Extension Directory. In addition, a QCC operator can use
the System Directory and Personal Directory for one-touch dialing of
outside numbers.
Automatic Line Selection on a QCC is a fixed sequence that starts at the
lowest Call button and moves upward. The sequence cannot be changed.
Barge-In allows a QCC operator to contact a person who is busy on a call
or using Do Not Disturb. On a QCC, the operator must press the Feature
button and select Barge-In from the display. Privacy overrides Barge-In.
Barge-In can be used to join only an inside call to a QCC. The caller's
extension number must be dialed instead of the QCC operator's
extension number. If a user tries Barge-In after dialing a QCC operator's
extension (while waiting in the QCC queue), the feature has no effect and
the user hears an error tone. If the error tone times out while the call is still
in the QCC queue, the call is disconnected. If the QCC operator becomes
available before the error tone times out, the error tone is removed and
the call is delivered to the QCC operator normally.
Calls to QCCs are not eligible for Callback because the calls ring into the
QCC queue. Callback cannot be used on a QCC.
Calling restrictions can be assigned to QCCs.
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Issue 1
June 1997
Page 504