Page 1 ® MERLIN LEGEND Communications System Release 5.0 System Planning 555-650-112 Issue 1 June 1997...
Page 2: Issue
Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau- thorized use.
Page 3: Table Of Contents
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page iii Contents Contents IMPORTANT SAFETY INSTRUCTIONS New Features and Enhancements xiii Release 4.1 Enhancements xiii Coverage Timers Programmed for Individual Extensions xiii Night Service with Coverage Control xiii Night Service Group Line Assignment Forward on Busy...
Page 4 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page iv Support for T1 Switched 56 Digital Data Transmission xxvii Forwarding Delay Option xxvii Voice Announce on Queued Call Console xxvii Time-Based Option for Overflow on Calling Group xxviii Single-Line Telephone Enhancements xxviii...
Page 5 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page v Automatic Maintenance Busy Set System Date 2-10 Backup 2-10 System Consoles 2-10 Second Dial Tone Timer 2-11 Applications 2-11 Numbering the System 2-12 Identifying Extension Jacks 2-13 System Renumbering 2-28...
Page 6 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page vi Features Telephone and Extension Features Queued Call Console (Hybrid/PBX Only) Pool Dial-Out Code Restriction (Hybrid/PBX Only) Calling Restrictions Forced Account Code Entry Microphone Operation Remote Call Forwarding Fax Message-Waiting Receiver Trunk-to-Trunk Transfer...
Page 7 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page vii Allowed Lists 4-42 Disallowed Lists 4-44 Call Restriction Summary 4-45 Night Service 4-46 Labeling 4-49 Automatic Route Selection (Hybrid/PBX Only) 4-51 Data Communications Terminology About Data and Video Communications Connectivity Data Stations...
Page 8 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page viii System Speed Dial Codes 5-40 Creating Data Hunt Groups 5-41 Guidelines 5-41 Digital Data/Video Stations 5-43 Modifications Preparation Adding to the System Upgrading Upgrading to Release 5.0 Upgrade Overview Compatibility Release 5.0 Forms...
Page 9 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page ix Establishing a Policy A-19 Choosing Passwords A-20 Physical Security A-20 Limiting Outcalling A-20 Limited Warranty and Limitation of Liability A-21 Limitation of Liability A-22 Remote Administration and Maintenance A-22 System Forms...
Page 10 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Contents Page x...
Page 11: Important Safety Instructions
Use caution when installing or modifying telephone lines. ® Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit.
Page 12: Save These Instructions
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page xii The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord.
Page 13: New Features And Enhancements
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 4.1 Enhancements Page xiii New Features and Enhancements Release 4.1 Enhancements Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below.
Page 14: Night Service Group Line Assignment
Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI-BRI module.
Page 15: Release 4.2 Enhancements
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xv Release 4.2 Enhancements Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) Release 4.2 of the system supports connectivity to MCI®...
Page 16: Improvements To Station Message Detail Recording (Smdr) And Support For Merlin Legend Reporter Application
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xvi — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System) Improvements to Station Message Detail...
Page 17: Merlin Legend Reporter
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 4.2 Enhancements Page xvii MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle...
Page 18: Release 5.0 Enhancements
Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare® software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations.
Page 19 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xix Screen Pop Screen pop occurs when the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end party.
Page 20: Hotline Feature
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xx HotLine Feature The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations and is available in all three modes of system operation.
Page 21 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xxi Delay Announcement Devices The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4.2 and earlier systems.
Page 22: Mlx-5 And Mlx-5D Telephones
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 New Features and Enhancements Release 5.0 Enhancements Page xxii NOTE: A DSS (Direct Station Selector) button that is used as a Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily.
Page 23: Prior Releases: Features And Enhancements
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxiii Prior Releases: Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below.
Page 24: Programmable Second Dial Tone Timer
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxiv Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used).
Page 25 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Prior Releases: Features and Enhancements Release 3.1 Enhancements Page xxv Default Facility Restriction Level (FRL) for VMI Ports The default Automatic Route Selection (ARS) FRL for VMI ports is 0, restricting all outcalling.
Page 26: Release 4.0 Enhancements
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxvi Release 4.0 Enhancements Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below. Support for Up to 200 Extensions An expanded dial plan supports up to 200 tip/ring devices.
Page 27: Support For 2B Data Applications
Page xxvii Support for 2B Data Applications A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces.
Page 28: Time-Based Option For Overflow On Calling Group
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Prior Releases: Features and Enhancements Release 4.0 Enhancements Page xxviii Time-Based Option for Overflow on Calling Group Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit.
Page 29: About This Book
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 About This Book Intended Audience Page xxix About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
Page 30: Terms And Conventions Used
In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or call your Lucent Technologies representative, if you need assistance when installing, programming, or using your system.
Page 31: Typographical Conventions
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 About This Book Terms and Conventions Used Page xxxi analog voice and data station analog voice and modem data workstation digital voice and analog data station MLX voice and modem data workstation analog data-only station modem data-only workstation 7500B data-only station...
Page 32: Product Safety Labels
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 About This Book Security Page xxxii Product Safety Labels Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING . WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.
Page 33: Related Documents
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 About This Book Related Documents Page xxxiii Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these can be ordered from the Lucent Technologies GBCS Publications Fulfillment Center by calling 1 800 457-1235.
Page 34: How To Comment On This Book
If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W226 Basking Ridge, NJ 07920...
Page 35 If we may contact you about your comments, please complete the following: Name: Phone Number: Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent Technologies, 211 Mount Airy Road, Room 2W226, Basking Ridge, NJ 07920. Fax: (908) 953-6912. THIS FORM MAY BE PHOTOCOPIED...
Page 36 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 About This Book How to Comment on This Book Page xxxvi...
Page 37: Before You Begin
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Reviewing System Components Page 1-1 Before You Begin You should perform several tasks before you begin filling out the planning forms for the system: Review the systems hardware, features, and operation as defined at the time of purchase.
Page 38: Confirming The Location Of The Control Unit
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Confirming the Location of the Control Unit Page 1-2 Confirming the Location of the Control Unit Before installation, a room, closet, or other area must be designated where the system control unit can be mounted on the wall.
Page 39 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Confirming the Location of the Control Unit Page 1-3 Do not expose the control unit to devices that generate electrical interference (such as arc welders or motors). Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material.
Page 40: Grounding Requirements
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Confirming the Location of the Control Unit Page 1-4 Grounding Requirements Proper grounding of the installation site is essential for correct and safe functioning of the system. Grounding protects the system against: Lightning Power surges Power crosses on outside lines/trunks...
Page 41: Electrical Noise/Radio-Frequency Interference
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Requirements for Supporting CTI Applications Page 1-5 Electrical Noise/Radio-Frequency Interference In most cases, electrical noise is introduced to the system through lines/trunks or telephone cables. However, electromagnetic fields near the control unit may also induce noise in the system.
Page 42 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Requirements for Supporting CTI Applications Page 1-6 Professional Services Preliminary Survey Preliminary Survey will be available from the NTM Techni-Fax 1-888-297-4700 prompt 8, or from Professional Services Front End at one of the following numbers.
Page 43 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Requirements for Supporting CTI Applications Page 1-7 Incoming/Outgoing Incoming/Outgoing Calls Calls Client Desktop Client Desktop MERLIN LEGEND MERLIN LEGEND Release 5.0 Release 5.0 Telephony Server Telephony Server CTI Link CTI Link...
Page 44: Environmental Specifications
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Requirements for Supporting CTI Applications Page 1-8 NOTE: NOTE: NOTE: If you have Version 29, replace the board with an appropriate version, or for a replacement card, call the TSO at: 800 628-2888.
Page 45: Obtaining Telephone Company Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining Telephone Company Information Page 1-9 Obtaining Telephone Company Information To fill out many of the forms, especially forms involving incoming lines/trunks, you will need to obtain information from the local telephone company. Before you speak with the local telephone company, make sure you understand your customers company requirements regarding the communications system.
Page 46: Obtaining User Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining User Information Page 1-10 Obtaining User Information The features and calling privileges you assign to each employees telephone ensure that employees get the most benefit from the system. If you were not involved in the planning and equipment-ordering for the system, you should discuss the design with the customer representative who took part.
Page 47 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining User Information Page 1-11 Table 1-3. Employee Communications Survey: Description of questions Required Information Description Indicates toll-calling habits. In most cases, assigning a 1.
Page 48: Obtaining A Floor Plan
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining a Floor Plan Page 1-12 Obtaining a Floor Plan You may want to use a floor plan to make planning more manageable and to ensure that the correct telephone equipment is assigned to each employee.
Page 49 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining a Floor Plan Page 1-13 HORN PRESIDENT'S OFFICE PLANT AREA VICE PRESIDENT'S PRESIDENT'S SECRETARY SECRETARY PLANT MANAGER'S OFFICE ANS. MACH. VICE PRESIDENT'S OFFICE SALES DEPARTMENT WAREHOUSE...
Page 50 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Before You Begin Obtaining a Floor Plan Page 1-14...
Page 51: Control Unit Configuration
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-1 Control Unit Configuration After you have completed the preplanning tasks described in Chapter 1, ‘‘Before Begin’’, you can plan the control unit configuration. Planning the control unit configuration consists of the following tasks: Planning Module Placement.
Page 52: Capacity For Lines/Trunks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-2 For detailed information about modules and their specifications (including line/trunk and extension capacity), see the descriptions of hardware components in the Equipment and Operations Reference.
Page 53: Control Unit Diagram-Module Placement
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-3 NOTE: When using the 008 MLX or 408 GS/LS-MLX module for data or video, you must use Version 28 of the module. 008 OPT Module.
Page 54 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-4 each module with respect to type (line/trunk or extension) and its associated logical ID. Each physical jack on the control unit is numbered sequentially from bottom to top and left to right with logical IDs as follows: Extension jacks are numbered from 1 to 200.
Page 55 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-5 NOTE: NOTE: NOTE: Due to limitations in the 391A, 391A1, and 391A2 power supplies, the number of 800 NI-BRI modules plus 100D modules in a single carrier cannot exceed three.
Page 56: Sample Control Unit Diagram
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Planning Module Placement Page 2-6 Power Power Power L/T24 L/T32 Supply Supply Supply L/T23 L/T31 L/T22 L/T30 L/T4 L/T8 L/T12 L/T21 L/T29 L/T3 L/T7 L/T11 L/T16 L/T20...
Page 57: Recording System Operating Conditions
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Recording System Operating Conditions Page 2-7 Recording System Operating Conditions This section contains instructions for recording the following system operating conditions: Programming equipment that will be used and its extension jack assignment Mode of operation Language choice...
Page 58: System Mode
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Recording System Operating Conditions Page 2-8 NOTES: 1. In conjunction with the MLX-20L telephone and the PC, a Personal Computer Memory Card International Association (PCMCIA) card is required Release 3.0 and later of the communications system.
Page 59: Language Selection
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Recording System Operating Conditions Page 2-9 Language Selection In Release 1.1 and later versions of the system, language-specific operation is available in English, French, and Spanish. The language selection affects prompts and displays on user telephones, SPM system programming displays, SMDR records, and printed reports.
Page 60: Set System Date
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Recording System Operating Conditions Page 2-10 Planning Form Instructions Under the Automatic Maintenance Busy heading in the System Operating Conditions section of Form 1, page 2, do one of the following: To keep the factory setting (no maintenance-busy state), check Disable.
Page 61: Second Dial Tone Timer
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Recording System Operating Conditions Page 2-11 Planning Form Instructions Under the System Consoles heading, check the type(s) of consoles: For Queued Call Consoles, check the QCC(s) box and enter the extension numbers (if known).
Page 62: Numbering The System
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-12 Planning Form Instructions On Form 1 (pages 3 and 4): Check the name of each application that will be connected to the system. For each application name you check, you may want to include pertinent information in the Notes section.
Page 63: Identifying Extension Jacks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-13 Identifying Extension Jacks Identifying extension jacks consists of the following tasks: Determining which extension jack types are available according to the types of modules in the control unit.
Page 64 *The system uses 12 logical IDs for an 008 OPT module, even though only 8 will have equipment attached to them. Do not use an 008 OPT module for applications (such as AUDIX Voice Power, MER- LIN MAIL, MERLIN Identifier or Lucent Technologies Attendant). Be sure to leave the extra 4 ports blank on Form 2a.
Page 65 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-15 NOTE: If your list includes an 008 OPT module, draw a line after the twelfth logical ID, but cross off the last four logical IDs, since these jacks cannot be used to physically connect telephone equipment.
Page 66 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-16 Table 2-3. Touch-Tone Receivers Required by Voice Messaging Systems Number of TTRs Number of VMS Ports Required The number of TTRs required by the system depends on the call volume for all incoming calls on remote access, direct inward dial (DID) trunks, and T1 data channels (planning information about trunks is provided in Chapter 3,...
Page 67 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-17 If the system has a VMS, add the TTRs required for the VMS (Step 1) to the system requirements for TTRs (Step 3). This is the total number of TTRs required for the system.
Page 68 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-18 Write the name or location of the primary QCC operator in the Person, Location, or Function column. On Form 1 (page 2), write the extension of the QCC under System Consoles.
Page 69 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-19 Planning Form Instructions NOTE: NOTE: NOTE: For each CMS connected to the system, you must assign two DLC positions. These two DLCs do not need to have the default extension numbers but do need to be on the same module.
Page 70 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-20 Extension Jack Pairs for Analog Telephones Use these instructions only if the system has analog multiline telephones. Otherwise, skip to the next section, ‘‘Jacks for MLX Telephones’’.
Page 71 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-21 NOTE: NOTE: NOTE: When using the 008 MLX or 408 GS/LS-MLX module for data or video, you must use Version 28 of the module. The system assigns two extensions, although only one logical ID is assigned to each digital extension jack.
Page 72 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-22 from ports 2, 3, 4, 6, 7, or 8 (the CTI Link port cannot be the potential operator port or the console programming port).
Page 73 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-23 If an MLX telephone will be connected to a desktop video system in a passive bus configuration, check the box in the Pass. Bus column. Also make an entry on Form 4d, MLX Telephone, to indicate that the MLX telephone is in a passive bus configuration and note the type of endpoint to which the MLX telephone is connected.
Page 74 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-24 Jacks for the CTI Link Application Use these instructions only if the system has 008 MLX and 408 GS/LS-MLX modules and users will be using CTI applications and a CTI Server (PassageWay Telephony Services for NetWare).
Page 75 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-25 If a DLC is an unmonitored extension, and the DLC transfers a call to a monitored extension, it sends Caller ID/ICLID/ANI information to, and initiates a screen pop at the transfer receiver’s Client PC.
Page 76 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-26 Power-Integrated Solution II (IS II) or III (IS III), and Integrated Voice Power Automated Attendant-IS II or IS III. Do not use the 008 OPT module for these applications.
Page 77 Do not use the 008 OPT module for applications such as AUDIX Voice Power, MERLIN MAIL, or Lucent Technologies Attendant. Planning Form Instructions On Form 2a, mark the extension jack assignments on the 012, 016, and 008 OPT...
Page 78: System Renumbering
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-28 Proceed to the next section, ‘‘System Renumbering’’. System Renumbering The selection of a numbering plan depends on the customers needs. Each of the systems three numbering plans allows you to renumber all or selected extensions.
Page 79 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-29 Operator Console 0**** Stations 10 — 19 Stations 20 — 29 Stations 30 — 39 Stations 40 — 49 Stations 50 —...
Page 80 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-30 Operator Console 0*** 100 — 199 200 — 299 300 — 399 400 — 499 500 — 599 600 — 699 Main Pool Stations MFMs / TAs...
Page 81: Updating Planning Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-31 Proceed to the next section, ‘‘Updating Planning Information’’. Updating Planning Information On the floor plan, add the extension number beneath the symbol for each telephone and adjunct.
Page 82 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Control Unit Configuration Numbering the System Page 2-32...
Page 83: Lines/Trunks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Page 3-1 Lines/Trunks Planning for lines/trunks consists of the following tasks: Identifying Line/Trunk Jacks. Use the placement of modules in the control unit (see the Control Unit Diagram on Form 1) as a guide to determine in what order to connect trunks to the control unit.
Page 84: Identifying Line/Trunk Jacks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-2 Identifying Line/Trunk Jacks Identifying line/trunk jacks consists of the following tasks: Determining which line/trunk jack types are available according to the types of modules in the control unit Matching incoming trunks to the jacks that support them Designating jacks for auxiliary equipment (if any)
Page 85 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-3 Table 3-1. Line/Trunk Jack Types Line/Trunk Number of ModuleType Jack Type Jacks Used to Connect Loop-start (LS) 4 Line/Trunk Types: Basic, Special Purpose (FX, WATS) Auxiliary Equipment: Music On Hold, Loudspeaker paging system,...
Page 86 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-4 3. The MERLIN LEGEND Communications System does not support timed switchhook flash with NI-1 BRI lines. Pressing the Recall button on a MERLIN LEGEND telephone will be ignored.
Page 87 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-5 Planning Form Instructions Refer to the completed Control Unit Diagram on Form 1 to mark line/trunk jack types on Form 2c: For each module with line/trunk jacks noted in the Control Unit Diagram (beginning with Slot 01), write in the type of module and its slot number in the Module Type and Slot No.
Page 88: Incoming Line/Trunk Type
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-6 If the module will connect services (for example, Megacom, Megacom 800, and so on), write PRI for all 24 logical IDs of PRI-type modules.
Page 89 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-7 If the jack type shown in the Jack Type column is GS/LS, then write either GS or LS to indicate the line/trunk type in the Incoming Line/Trunk Type column.
Page 90: Jacks For Auxiliary Equipment
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Identifying Line/Trunk Jacks Page 3-8 Incoming Trunk Type Jack (Main No., T elephone Pool Module Type Personal Dial Type (LS, GS, Line, Number Log. Trunk and Slot DID, Tie, number WATS,...
Page 91 Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). The Magic on Hold system, which does not require such a license, can be purchased from a Lucent Technologies representative. For Loudspeaker Paging, on the appropriate row, write the line/trunk numbers (maximum of 3) of the line/trunk jack(s) designated for the paging equipment.
Page 92: Function Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-10 Function Information If the system has AUDIX Voice Power/Fax Attendant System , you can use the Function column to indicate which service is available for those jacks. You can also use this column to indicate whether a jack connects a personal line and, therefore, has an owner.
Page 93: Loop-Start Reliable Disconnect
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-11 NI-1 BRI Connectivity This section contains instructions for selecting line/trunk options for incoming trunks. In addition, because some systems outside of the US have slow dial tones from their local telephone companies, this section also includes instructions for compensating for slow dial tone.
Page 94: Outmode Signaling
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-12 Before you change the setting, check with the telephone company to determine whether the disconnect signals for the loop-start trunks are reliable and to obtain the length of the hold disconnect interval.
Page 95: Toll Type Prefix Required
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-13 Toll Type Prefix Required Toll Type allows the system to classify calls as either local or toll, based on the number dialed by the user. Normally, people have to dial a toll-call prefix (1 or 0) before dialing the area code and telephone number for a toll call.
Page 96: Qcc Operator To Receive Calls (Hybrid/Pbx)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-14 QCC Operator to Receive Calls (Hybrid/PBX) Use these instructions only if the system has one or more QCCs. Otherwise, skip to “Remote Access.” Assigning the QCC operator to receive calls on a line/trunk determines whether incoming calls on the line/trunk ring into the QCC queue and which QCC operator position answers the calls.
Page 97: Pools (Hybrid/Pbx Mode Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-15 Planning Form Instructions On Form 2c, for each line/trunk with All or an extension number in the QCC Operator to Receive Calls column, write the priority level (1 to 7) in the QCC Queue Priority Level column for each line/trunk used for incoming calls.
Page 98: Remote Access
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-16 On Form 2d, System Numbering: Special Renumbers, write the new number in the Renumber to column of the Pools section of the form. On Form 2c, use the Function column to identify different calling areas of WATS trunks and different destinations for FX trunks.
Page 99 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-17 Allowing access to the Automatic Callback feature Designating trunks for remote access Specifying shared or dedicated access Assigning barrier codes and class of restriction for security For detailed information about these options, see the Feature Reference .
Page 100 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-18 To allow remote callers to use this feature, check Enable. Under the Barrier Required for Tie Trunks heading, check one of the following: If you plan to assign barrier codes to these trunks, check Yes.
Page 101: Ds1 Connectivity (100D Module)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-19 SecurityAlert: It is recommended that Outward Restrict be set at all times, otherwise toll fraud can occur. Under the Allowed List Access and Disallowed List Access headings, check the boxes if you plan to assign these lists.
Page 102 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-20 DS1 Connectivity (100D Module) Use these instructions only if the system has a 100D module. Otherwise, skip to “Tie Trunks.” DS1 (Digital Signal 1) connectivity involves the transmission of digital signals in DS1 format.
Page 103 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-21 Because of the complexity of DS1 connectivity planning, you must review the information in the Equipment and Operations Reference before you begin this section and as you work through these instructions.
Page 104 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-22 Planning Form Instructions On Form 3b (page 1), Incoming Trunks: DS1 Connectivity (100D Module), for each 100D module in the system: In the Module Slot No.
Page 105 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-23 Under the Line Compensation heading: Fill in the approximate distance (number of cable feet) between the 100D module and its channel service unit (CSU) or other far-end connection in the space provided next to Cable Feet.
Page 106 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-24 If assigning backup synchronization: In the box that describes the 100D module providing secondary synchronization, check Secondary. In the box that describes the 100D module providing tertiary back up, check Tertiary.
Page 107 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-25 T1 Switched 56 service provides high speed digital data services (up to 56-kbps per channel) to the network as well as digital Tie trunk services. This allows you to use your T1 facilities for basic digital data and file transfer needs as well as more sophisticated personal and/or group video conferencing.
Page 108 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-26 Number of Digits to Delete. Enter the number of digits to delete (0–4) in order to match the Dial Plan. The factory setting is 0. Number of Digits to Add.
Page 109 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-27 NOTES: 1. The PRI service type must be selected before entering the PRI information during system programming. For detailed information, see the Equipment and Operations Reference.
Page 110 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-28 NOTE: CCS is automatically assigned when PRI is selected. Also, Channel 24 cannot be used for voice or data transmissions. Under the Line Compensation heading: Fill in the approximate distance (number of cable feet) between the 100D module and its CSU or other far-end connection in the space before Cable Feet.
Page 111 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-29 If assigning backup synchronization: In the box that describes the 100D module providing secondary synchronization, check Secondary. In the box that describes the 100D module providing tertiary back up, check Tertiary.
Page 112 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-30 Planning Form Instructions To assign B-channels to groups, determine which channels to group together and then record each group on Form 3b (page 3), under the B-Channel Groups heading: Write the group number (1 80) under the B-Channel Group No.
Page 113 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-31 If the group has incoming services assigned, do one of the following: If the routing will be Dial Plan Routing (Hybrid/PBX mode only), check Dial Plan Routing.
Page 114 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-32 In the Pattern to Match cell, write the exact pattern to match if you have more than 1 block of incoming numbers. If you want to match any pattern, leave it blank.
Page 115 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-33 For all call-by-call B-channel groups, to route all outgoing calls over a call-by-call B-channel group, you must program the Call-by-Call Service Table to direct the system to properly route calls.
Page 116 NOTE: NOTE: NOTE: If the system includes DS1 connectivity, all local offerings of DS1 configurations must be reviewed by Lucent Technologies National Technical Marketing (NTM) personnel to ensure compatibility. For more information, see Appendix D, ‘‘T1/PRI Planner’’. Also, information required by the facilities vendor is discussed in Appendix E, ‘‘DS1 Connectivity...
Page 117: Tie Trunks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-35 Tie Trunks Use these instructions only if the system has tie trunks, including tie trunks emulated through a DS1 connection. Otherwise, skip to the next section,‘‘DID Trunks (Hybrid/PBX Mode Only)’’.
Page 118 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-36 outgoing-only or two-way tie trunks, the outgoing type must be the same as the incoming type of the remote system. 2. Wink is the factory setting and is the preferred type, followed by Delay then Immediate.
Page 119: Did Trunks (Hybrid/Pbx Mode Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-37 NOTES: 1. If you have checked the Incoming or two-way column for a tie-trunk’s direction and Immediate for its incoming signaling type, you cannot use the Touch-Tone setting for Inmode.
Page 120 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-38 Delete Digits Add Digits Signaling Invalid Destination Trunks Included in Blocks These options are assigned to blocks of trunks. A maximum of two blocks is permitted.
Page 121: Bri Connectivity
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-39 If the number of digits sent by the local telephone company is more than the number of digits in the system numbering plan, specify that one to four digits be deleted from the telephone company digits by checking the appropriate number (1, 2, 3, or 4) under the Delete Digits heading.
Page 122 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-40 Clock Synchronization for the system Timers for each BRI module (system provides defaults) The following affect the operation of the MERLIN LEGEND system, however they are administered on the Central Office (CO) switch: Service Configuration of the BRI lines (IOC “S”, Multi-Line Hunt) Hunting pattern for a Multi-Line Hunt configuration...
Page 123 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-41 If MLH service is not subscribed, only one call to a particular DN will be accepted at any given time, and any station with the line appearance of the BRI line will alert.
Page 124 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-42 NOTES: 1. IOC package “S” is available on the AT&T 5ESS, Northern Telecom DMS-100, and Siemens SSC EWSD switches. 2. If configured with MLH service, the MLHG feature must be used if the CO is a Northern Telecom DMS-100 switch.
Page 125 CAUTION: CAUTION: Since incorrect settings can hinder the operation of BRI facilities, consult with an Lucent Technologies representative or authorized dealer before making changes. The factory-set thresholds are standard settings and should rarely be changed. The timers, descriptions, factory settings, and allowable thresholds are shown in Table 3-5.
Page 126: Compensating For Slow Dial Tone (International)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Selecting Line/Trunk Options Page 3-44 Planning Form Instructions On Form 3i, Incoming Trunks: BRI Options (800 NI-BRI Module), under the “Timers and Counters” heading on page 2: For each timer: To keep the factory setting, check the first box under the timer name.
Page 127: Assigning Lines/Trunks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Lines/Trunks Page 3-45 — Tie trunks (configuration-dependent) — Delay option on rotary lines — Autodial, Last Number Dial, Saved Number Dial, and Callback queue Also, the slow dial tone may cause problems with transferring a call, joining a call, and end-to-end signaling.
Page 128 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Lines/Trunks Page 3-46 Use the following forms as appropriate for telephones and consoles in the system. Make one copy of the appropriate form for each extension. —...
Page 129: Assigning Telephone Buttons
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-47 Assigning Telephone Buttons This section contains instructions for assigning buttons to: Telephones in Hybrid/PBX mode Telephones in Key and Behind Switch mode DLCs Forms Needed Form 4b, Analog Multiline Telephone...
Page 130 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-48 SA Orig. Only Voice Ring Figure 3-2. Factory-Set Assignment, MLX Telephones (Hybrid/PBX Mode) Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones with 34 buttons.
Page 131 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-49 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Orig Only Voice Ring Figure 3-3. Factory-Set Assignment, Analog Multiline Telephones (Hybrid/PBX Mode) Guidelines for Button Assignments Use the following guidelines for assigning buttons to telephones or to adjuncts connected to an MLX telephone.
Page 132 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-50 For multiline telephone users: You can assign SA Voice, SA Ring, and SA Orig Only buttons and up to 27 SSA/SA buttons to each telephone. However, use the factory setting of 3 to ensure that when each user is busy on a call at least one additional button is available to receive a call and another is available to make a call.
Page 133 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-51 If you want the extension to receive outside calls on a specific line/trunk, assign a personal line button; if you want the extensions to receive outside calls on a line/trunk included in a pool, assign a Pool button.
Page 134: Telephones In Key And Behind Switch Mode
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-52 Telephones in Key and Behind Switch Mode The line buttons you assign to the telephones or the adjuncts connected through an MLX telephone using an MFM are the following: Intercom Ring (ICOM Ring) button Intercom Voice (ICOM Voice) button Intercom Originate Only (ICOM Orig Only) button...
Page 135 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-53 MLX-28 MLX-20L Icom Voice Icom Ring MLX-10 or ML X-10DP Key Mode: Up to 8 personal line Behind Switch Mode: buttons are assigned One prime line button beginning with button 3.
Page 136 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-54 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Figure 3-5. Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes) Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones...
Page 137 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-55 Guidelines for Button Assignments This section contains guidelines for assigning buttons in Key or Behind Switch mode. Key Mode Use the following guidelines to assign buttons for a system in Key mode. NOTE: NOTE: NOTE:...
Page 138 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-56 Behind Switch Mode Use the following guidelines to assign buttons for a system in Behind Switch mode. NOTE: NOTE: NOTE: For adjuncts connected using an MFM, you should change the Button 2 assignment to ICOM Orig Only and remove the Button 3 assignment.
Page 139: Direct-Line Consoles
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-57 Assign programmed Loudspeaker Paging buttons by selecting the button and writing Page on it. Direct-Line Consoles Use these instructions only if the system has one or more DLCs. Otherwise, proceed to Chapter 4, ‘‘Features’’, to record feature assignments on the forms for...
Page 140 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-58 SA Icom Voice SA Icom Ring Figure 3-6. MLX Direct-Line Console DISPLAY CONSOLE WITH DSS 34 BUTTON 22 BUTTON SA Icom Voice SA Icom Ring...
Page 141 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-59 NOTE: NOTE: NOTE: If the system has more than 29 lines, Alarm, Night Service, and Send/Remove Message are replaced with lines 30, 31, and 32. The system assigns lines/trunks to buttons on DLCs in the order in which the lines/trunks are connected to the control unit.
Page 142 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Lines/Trunks Assigning Telephone Buttons Page 3-60...
Page 143: Features
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Page 4-1 Features The system offers many optional features. This chapter contains instructions for assigning features in the following categories: Telephone and Extension Features. Individual telephones, consoles, or adjuncts are assigned these features.
Page 144: Telephone And Extension Features
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-2 Telephone and Extension Features This section contains instructions for assigning some optional features to extensions. These features may be used by both system operators and general users: Pool Dial-Out Code Restriction (Hybrid/PBX mode only) Calling restrictions...
Page 145: Queued Call Console (Hybrid/Pbx Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-3 Form 5d, Queued Call Console (QCC) Form 6b, Optional Extension Features Form 6g, Call Restriction Assignments and Lists Form 6h, Authorization Codes Form 6i, Pool Dial-Out Code Restrictions Floor plan Queued Call Console (Hybrid/PBX Only)
Page 146: Calling Restrictions
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-4 Calling Restrictions This section contains instructions to restrict selected extensions from making outside calls—for example, for telephones in a reception area and to control toll-call abuse but still allow local and intercom calls.
Page 147: Microphone Operation
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-5 Planning Form Instructions Use Form 6b to identify extensions requiring forced Account Code Entry. Under the Forced Account Code Entry heading on Form 6b, do one of the following: To allow users to make calls without entering an account code, check the No (factory setting) box.
Page 148 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-6 Remote Call Forwarding and the Forwarding Delay option are programmed for each extension. Assign these features to selected extensions, for example, for people who often work away from the office.
Page 149: Fax Message-Waiting Receiver
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-7 Fax Message-Waiting Receiver Use these instructions only when the system has fax machines connected directly to the control unit by way of an 008 OPT, 016, or 012 module or connected to an MLX telephone using a Multi-Function Module (MFM).
Page 150: Hotline
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-8 To allow an extension to complete trunk-to-trunk transfers, check the Yes box. HotLine The HotLine feature is available only for single-line telephones and devices connected to a port on an 008 OPT, 012, or 016 module.
Page 151: Extension Copy
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-9 Extension Copy The Extension Copy feature enables you to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. The features are individually programmed on one extension to create a template that can then be copied to other extensions in the system.
Page 152 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-10 Table 4-1. Features That Can Be Copied Feature Analog and Analog Only MLX Only ä Account Code Entry ä Authorization Code ä...
Page 153 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-11 Table 4–1, Continued Analog and Feature Analog Only Only Messaging: ä Delete Message ä Leave Message ä Message Light Off ä...
Page 154: Cover Ring Delay
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-12 Alarm Extension Status Off Extension Status 1 Extension Status 2 Missed Reminder Night Service Operator Park Send/Remove Message Planning Form Instructions On page 1 of Form 4a and/or Form 4c, write the extension number of the Master Extension and the extensions to which this template will be copied.
Page 155 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Telephone and Extension Features Page 4-13 Forms Needed Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC...
Page 156: Operator Features
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-14 Operator Features Operator features apply only to DLCs, QCCs, and any Direct Station Selectors(DSSs) connected to them. Forms Needed Form 2a, System Numbering: Extension Jacks Form 2d, System Numbering: Special Renumbers Form 5d, Queued Call Console (QCC) Form 6a, Optional Operator Features...
Page 157: Queued Call Console (Hybrid/Pbx Mode Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-15 Queued Call Console (Hybrid/PBX Mode Only) Use these instructions only if the system has one or more QCCs. Otherwise, skip to the next section, ‘‘Direct Station Selector’’.
Page 158 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-16 Planning Form Instructions Under the Automatic Hold or Release heading on Form 6a, do one of the following: To specify that calls are automatically disconnected, check the Automatic Release box (factory setting).
Page 159 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-17 Elevate Priority This section contains instructions to arrange the QCC queue so that important business calls are answered first. NOTE: NOTE: NOTE: During high-volume calling periods this means that only high-priority calls are delivered to a QCC within a reasonable amount of time, and low-priority calls go unanswered.
Page 160 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-18 Planning Form Instructions Under the Message Center heading on Form 6a, do one of the following: To indicate that no message center operator is assigned, check the No box.
Page 161 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-19 Position-Busy Backup This section contains instructions to assign another telephone to receive calls when all QCC operator consoles are in a position-busy state. Only a calling group can be assigned as a backup for a QCC operator position.
Page 162: Direct Station Selector
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-20 NOTE: NOTE: NOTE: You cannot assign an operator to either Follow Me calls or calls to QCC operator extensions. In the QCC Queue Priority Level column, write the level for each call type. Assign a value of 1 (high priority) through 7 (low priority).
Page 163 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Operator Features Page 4-21 If two DSSs are connected, set each Page button for a range of 100 numbers. The Page buttons then control 100 extensions, 50 on each DSS. NOTE: NOTE: NOTE:...
Page 164: Group-Assigned Features
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-22 Group-Assigned Features The system offers the following features to facilitate the call-handling responsibilities of groups of users: Call Pickup Groups Group Paging Coverage Group Calling This section contains instructions for recording information about these features.
Page 165: Group Paging
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-23 Planning Form Instructions Form 7a holds the programming information for eight Call Pickup groups. Make additional copes of the form if more groups are planned. Review the analysis of question 10 on the Employee Communication Survey, and determine the number of call pickup groups needed (maximum of 30).
Page 166: Coverage
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-24 Write the extension number for each group member in the Ext. No. column (see Form 2a). Write each group member’s name or location in the Person or Location column (see Form 2a).
Page 167 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-25 Planning Form Instructions Review the Employee Communication Survey analysis and determine which users (senders) need Individual Coverage. NOTE: NOTE: NOTE: Single-line telephones cannot be receivers, and QCCs cannot be senders or receivers.
Page 168 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-26 Under the Delay Ring Interval heading, do one of the following: To keep the factory-set interval, check the 2 rings box. To change the factory-set interval, check the second box and write the number of rings (1 to 6) in the space provided.
Page 169: Group Calling
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-27 If designating the QCC Queue as a receiver (Hybrid/PBX mode only), on the Group Coverage Calls table on Form 6a (page 2): Write the extension(s) for the QCC operator position(s) to receive the calls in the QCC Operator to Receive Calls column (see Form 2a).
Page 170 Incoming calls on a given line/trunk can be directed to only one calling group. If the Lucent Technologies Attendant or another VMS is being used, reserve one or more calling groups for that feature. For each calling group, make a copy of both sides of Form 7d, Group Calling.
Page 171 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-29 In the Extensions section of Form 7d, write the extension number of each member of the group in the Ext. No. column and the name of the person or location in the Person or Location column (see Form 2a).
Page 172 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-30 starting with the first extension assigned to the group through system programming. Up to 10 primary and one secondary announcement devices can be designated for each calling group;...
Page 173 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-31 or, if it is set to repeat, the interval between replays of the secondary announcement. The secondary announcement can either repeat or play only once, after which the caller hears ringback or Music On Hold, according to the rules outlined above.
Page 174 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-32 NOTE: If you choose a linear hunt, be sure you have listed the extension numbers and names in the Extensions section on Form 7d (page 1), in the order that you want the group searched.
Page 175 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-33 To designate a telephone to receive message-waiting indications for the group, do one of the following under the Message-Waiting Receiver heading on Form 7d (page 2): To assign no receiver, check the No box.
Page 176 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features Group-Assigned Features Page 4-34 Under the Overflow Threshold heading, do one of the following: To retain the factory setting, check the 1 call box. To change the threshold, check the second box and write the number of calls (up to 99) in the space provided.
Page 177: System Features
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-35 System Features System features affect all users and all or most telephones. For more information on system features, see the Feature Reference . This section contains instructions for assigning the following system features: Transfer of calls Camp-On Return Time...
Page 178: Transfer Options
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-36 Transfer Options This section contains instructions for setting the following Transfer feature options to allow users to transfer outside or inside calls to another telephone: Transfer Return Interval One-Touch Transfer Transfer Audible...
Page 179: Camp-On Return Time
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-37 Under the Transfer Audible heading, do one of the following: NOTE: If programmed for Music On Hold and a music source is provided, outside callers who are transferred to a calling group, are waiting in the queue, or outside callers who are parked or camped-on, will hear music while they are waiting.
Page 180: Automatic Callback
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-38 Automatic Callback This section contains instructions for setting the number of rings the system should use to alert a caller about a callback attempt. After the specified number of rings, the system abandons the callback attempt.
Page 181 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-39 Two SMDR report formats are available: the factory-set Basic format or the ISDN format. The ISDN format is used when the business subscribes to the AT&T INFO2 automatic number identification service (ANI).
Page 182: Inside Dial Tone
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-40 Under the Calls Reported heading, do one of the following: To keep the factory setting, check the Incoming and outgoing box. To change the factory setting, check the Outgoing only box. Under Talk Time heading, do one of the following: To keep factory setting, check the Disable box.
Page 183: Calls To Unassigned Extensions
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-41 Calls to Unassigned Extensions This section contains instructions for designating that calls made to unassigned extension numbers by remote access users or on DID or dial-in tie trunks are redirected to another extension number, the QCC queue, or a calling group instead of to the primary operator.
Page 184: Rotary
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-42 Planning Form Instructions Under the Recall Timer heading on Form 8a, check one of the following: 350 ms 450 ms (factory setting) 650 ms 1 sec Rotary...
Page 185 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-43 SecurityAlert: In some instances, after dialing a star code the CO responds with a second dial tone as a prompt to enter additional digits. If a caller begins dialing additional digits before the second dial tone, system restrictions may be bypassed and a restricted call may be routed.
Page 186: Disallowed Lists
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-44 Disallowed Lists This section contains instructions for using Disallowed Lists to prevent people from making calls to specific numbers, whether or not restrictions are specified for an extension.
Page 187: Call Restriction Summary
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-45 Planning Form Instructions On Form 6f: Write the name of the list in the space next to the list number. Write the disallowed area codes, exchanges, and/or star codes in the spaces provided (a maximum of 10 entries for each list).
Page 188: Night Service
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-46 Planning Form Instructions On Form 6g: In the Ext. No. column, do one of the following: Transfer the extension number from the individual telephone forms. If copying from another extension, write the new extension number and then, in the Copy From column, write the extension from which calling restrictions for this extension will be copied.
Page 189 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-47 Planning Form Instructions In each column on Form 9a, Night Service: Group Assignment, do the following: NOTE: NOTE: NOTE: If the system includes AUDIX Voice Power/Fax Attendant System with Integrated Administration, fill in the extension number for each operator who will use Night Service with it;...
Page 190 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-48 Planning Form Instructions On Form 9b, Night Service: Outward Restriction: The password must be 4 digits and can include the numbers 0 to 9 in any combination.
Page 191: Labeling
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-49 Night Service with Coverage Control As of Release 4.1, Night Service Coverage Control automatically controls the status of programmed Coverage VMS Off buttons. When the Coverage Control option is enabled, a transition into Night Service (either by pressing a Night Service button or automatically by the Time Set option) automatically deactivates the VMS Coverage Off (release 2.0 or later) buttons...
Page 192 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-50 There can be as many as 20 messages. Messages 1 through 10, shown on Form 10a, are already programmed in the system, and 10 more can be added, for a total of 20.
Page 193: Automatic Route Selection (Hybrid/Pbx Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-51 On Form 10b, System Speed Dial: Write the label (maximum: 11 characters) to be displayed for the number in the Name column. Write each telephone number (maximum: 40 digits) in the Telephone Number column.
Page 194 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-52 ARS Worksheet This section contains instructions for completing the ARS worksheet (Form 3e) to decide how to best route calls. For each trunk pool, you identify the trunk pool number, type of trunk (local, FX, regional WATS, and so on), whether the calls are toll or local calls, and the number of area codes or exchanges the pool should serve.
Page 195 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-53 Enter the total number of different area codes or exchanges that the pool should serve in the Number of Area Codes or Exchanges for which Trunk Pool Is Used column.
Page 196 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-54 Automatic Route Selection Worksheet* Number of exchanges in the calling area _______________ Number of Area Codes or Exchanges Type of Dial Trunk Pool No. Trunk Type for which Trunk Pool is Used Toll...
Page 197 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-55 This section contains instructions for using the information you recorded on the worksheet to prepare the ARS tables. The system can have as many as 20 ARS tables—16 are programmed and 4 are factory set (Dial 0, Special Number, Default Local, and Default Toll tables).
Page 198 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-56 Do one of the following: If this is not a 1+7 table, skip to Step 4. If this is a 1+7 table, do one of the following: —...
Page 199 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-57 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
Page 200 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-58 Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code...
Page 201 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-59 For each of the 12 routes (six for each subpattern), you can specify a Facility Restriction Level (FRL). The FRL is used to refine the route selection process still further.
Page 202 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-60 Example: If a business uses a different long-distance company for calls to nine area codes in Canada, accessing the alternate long-distance company lines requires getting a local line and dialing seven digits.
Page 203 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-61 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
Page 204 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-62 If the system must absorb certain leading digits dialed by users to place calls on a particular pool, enter a number in the same row as the pool number, in the Absorb column.
Page 205 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-63 Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from...
Page 206 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Features System Features Page 4-64 To complete the Call Type column, enter one of the following: For voice only calls, write For data only calls, write For both voice and data calls, write If you have worked on only one of your planned non-default tables, complete all copies of Form 3f.
Page 207: Data Communications
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Page 5-1 Data Communications In addition to voice communications capabilities, the system also supports data and video communications to enable users to send or receive data, or establish group or personal video conferences.
Page 208 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Page 5-2 Configuring MLX jacks for 2B Data (2 B-channel) connectivity. This allows video systems to use both B-channels on a single MLX jack to establish high-speed video connections at data rates of up to 128-kbps.
Page 209: Terminology
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Terminology Page 5-3 Terminology The following terms are used in this chapter: Data Station. A hardware configuration used to send and receive data (and sometimes voice signals, depending on the equipment). The configuration includes data terminal equipment (DTE) for input and output of data, and data communications equipment (DCE) to enable the transmission of data over digital or analog telephone lines and trunks.
Page 210 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Terminology Page 5-4 Modem/ISDN Terminal Adapter Pool. A special type of hardware configuration that bacombines one or more pairs of DCEs to enable communication between modem and ISDN terminal adapter data stations. A pair consists of one modem and one ISDN terminal adapter.
Page 211: About Data And Video Communications
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-5 About Data and Video Communications This section provides a high-level overview of the system’s data and video communications capabilities, followed by more detailed information about some of the equipment and concepts introduced in this overview.
Page 212: Data Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-6 Data Stations A data station is a hardware configuration used to send and receive data (and/or voice, depending on the equipment). The configuration must include two main components: data terminal equipment (DTE) for input or output of data, along with data communication equipment (DCE) to enable the transmission of data over analog or digital lines/trunks.
Page 213: Modem Data Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-7 Modem Data Stations A modem data station uses a modem as its DCE to send and receive data. The modem converts digital signals from the DTE at the originating station into analog signals so the data can be transmitted over analog telephone lines/trunks.
Page 214 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-8 Analog Voice and Modem Data This type of modem data station includes an analog multiline telephone, a modem, and a DTE (a data terminal or PC) (see Figure 5-1).
Page 215: Modem Data-Only
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-9 Modem Data-Only This type of modem data station includes only DTE and a modem (see Figure 5-2). The modem connects to the control unit through an analog port on a T/R module.
Page 216: Mlx Voice And Modem Data
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-10 MLX Voice and Modem Data This type of analog data station includes an MLX telephone in addition to the DTE and modem (see Figure 5-3).
Page 217 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-11 The ISDN terminal adapter adapts the DTE to the MLX environment. Instead of converting digital signals to analog signals as a modem does, the ISDN terminal adapter maintains a digital data format that allows transmission to another inside ISDN terminal adapter station or over the PRI, NI-1 BRI, or T1 Switched 56 telephone network.
Page 218 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-12 MLX Voice and ISDN Terminal Adapter Data This type of ISDN terminal adapter data station includes an MLX telephone in addition to the DTE and ISDN terminal adapter (see Figure 5-4).
Page 219 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-13 ISDN Terminal Adapter Data-Only This type of digital data station includes only the DTE and ISDN terminal adapter. The ISDN terminal adapter connects the DTE to the system through an MLX extension jack on the control unit (see Figure...
Page 220 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-14 Summary of Data Station Configurations Table 5-1 describes the extension jacks and equipment required for each data station configuration. Table 5-1.
Page 221: Other Supported Data Terminals
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-15 Other Supported Data Terminals Other data equipment that may be connected to the system include analog data terminals using modem connections, such as the following: A local host computer Group III (G3) fax machine An output-only device...
Page 222: Video Systems
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-16 Data Hunt Groups A data hunt group (DHG) is the same as a voice-extension calling group, except that the group in this case is a group of modems or a group of ISDN terminal adapters (not both).
Page 223 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-17 Personal Videoconferencing A personal videoconferencing system typically consists of a video camera and an audio unit connected to a PC. The PC connects directly to any available MLX port on a 408 MLX or 008 MLX module by way of a BRI interface card.
Page 224 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-18 Group Videoconferencing A group videoconferencing system consists of a video camera, an audio unit, and a display screen (such as a television) that connect to a CODEC. The CODEC converts the analog voice and video signals into digital form for transmission, and converts the digital signals received back into analog form.
Page 225 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications About Data and Video Communications Page 5-19 Figure 5-6. Personal and Group Video Connections...
Page 226: Planning Overview
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Planning Overview Page 5-20 Planning Overview By using the procedures earlier in this book, you should have already reserved the following: Trunk jacks for outside lines/trunks Extension jacks for voice telephone users Extension jacks for either: —...
Page 227 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Planning Overview Page 5-21 Table 5-2. Data Forms To Plan New or to Modify Existing Use These FormsTrunk Systems assignments Trunk assignments 1a, Modem Data Station 1b, ISDN Terminal Adapter Data Station Feature assignments...
Page 228: Assigning Extension Jacks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Extension Jacks Page 5-22 Assigning Extension Jacks Following some guidelines about digital extension jacks, this section contains procedures to plan extension jack connections for the following: Modem data-only stations ISDN terminal adapter data-only stations Local host computer data stations...
Page 229: Guidelines For Digital Extension Jacks
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Extension Jacks Page 5-23 Guidelines for Digital Extension Jacks Although only one logical ID is assigned to each digital extension jack, the system automatically assigns two extension numbers: The first extension number shown on Form 2a is assigned to an MLX telephone connected to the extension jack.
Page 230: Modem Data-Only Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Extension Jacks Page 5-24 Modem Data-Only Stations A modem data-only station consists of a data terminal connected to the control unit using an internal or external modem. This station does not include a telephone.
Page 231: Lan Workstations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Extension Jacks Page 5-25 If you have a limited number of ISDN terminal adapters or modems to share among many users, assign some or all of the modems or ISDN terminal adapters to a DHG.
Page 232: Video Systems
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Extension Jacks Page 5-26 Users access the computer by placing a data call to the extension number for either an ISDN terminal adapter or modem (or DHG)–depending on the user’s type of data station–that is assigned for communication with the local host computer.
Page 233: Assigning Lines/Trunks To Data And Video Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-27 Assigning Lines/Trunks to Data and Video Stations The following types of outside lines/trunks are used to make and receive data calls to and from data stations outside of the system: Loop-Start (LS).
Page 234 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-28 Ground-start/loop-start lines/trunks connect to ground-start/loop-start jacks on the following types of modules in the control unit: —...
Page 235 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-29 A DS1 facility provides either T1 (including T1 Switched 56 for digital data/video calls) or PRI access: —...
Page 236 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-30 In Release 4.2 and later systems, these local exchange carrier services are also available: — DMS Private —...
Page 237 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-31 Forms Needed Data Form 1a, Modem Data Stations Data Form 1b, Data Stations Form 4e, MFM Adjunct: MLX Telephone Form 5c, MFM Adjunct: DLC Planning Form Instructions You should have already filled out preliminary information on Forms 4e and 5c...
Page 238: Assigning Line Buttons In Hybrid/Pbx Mode
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-32 Assigning Line Buttons in Hybrid/PBX Mode The line buttons you can assign to data stations are as follows: System Access Ring.
Page 239: Assigning Pools And Lines/Trunks (Hybrid/Pbx Mode)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-33 The following line button assignments are factory set for Hybrid/PBX mode and are prerecorded on the Button Diagram on Data Forms 1a and 1b: One System Access Originate Only (SA Orig Only) button and two System Access Ring (SA Ring) buttons are assigned to all data equipment connected to an 012, 016, or 008 OPT module.
Page 240: Assigning Line Buttons In Key Mode
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-34 Planning Form Instructions Record your decisions for each data station on the Hybrid/PBX Mode Button Diagram of Data Form 1a or 1b. If you want to assign personal lines to the data station, write Personal Line and the telephone number (from Form 2c) of the outside line on the appropriate button.
Page 241 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Lines/Trunks to Data and Video Stations Page 5-35 The following line button assignments are factory set for Key mode and are prerecorded on the Button Diagram on Data Forms 1a and 1b. Two Intercom Ring (ICOM Ring) buttons are assigned to the following: Data equipment connected to an 012, 016, or 008 OPT module.
Page 242: Assigning Features To Data Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Features to Data Stations Page 5-36 Assigning Features to Data Stations Many of the features used for voice calls (as described earlier in this guide) can also be assigned to data stations.
Page 243 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Features to Data Stations Page 5-37 Last Number Dialed. This feature automatically places a call to the last number dialed from that data station. Dialing sequence must include dial-out code for outside calls.
Page 244: Pool Dial-Out Code (Hybrid/Pbx Only)
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Features to Data Stations Page 5-38 Pool Dial-Out Code (Hybrid/PBX Only) Use these instructions only if the system is operating in Hybrid/PBX mode. The factory setting is for all extensions, including data stations, to be restricted from using all dial-out access codes.
Page 245: Forced Account Code Entry
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Features to Data Stations Page 5-39 Forced Account Code Entry The Forced Account Code Entry feature is used for billing or for tracking data calls by requiring data extension users to enter account codes (1 to 16 digits) for outside calls.
Page 246: System Speed Dial Codes
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Assigning Features to Data Stations Page 5-40 Planning Form Instructions Using Form 3f, Automatic Route Selection Tables and Form 3g, Automatic Route Selection Default and Special Numbers Table, review the values assigned to the routes.
Page 247: Creating Data Hunt Groups
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Creating Data Hunt Groups Page 5-41 Creating Data Hunt Groups Use these instructions if the system has a group of modems or ISDN terminal adapters. DHGs are data calling groups that provide uniform call distribution among a group of modems or a group of ISDN terminal adapters (such as the Ascend Pipeline 25 or 50).
Page 248 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Creating Data Hunt Groups Page 5-42 Planning Form Instructions Make enough copies of Data Form 2, Data Hunt Groups, for the number of data hunt groups you plan. For each DHG: Write the group number (1–32) in the Group Number space.
Page 249: Digital Data/Video Stations
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Digital Data/Video Stations Page 5-43 Digital Data/Video Stations Use these instructions if the system has digital data/video endpoints. Digital data/video endpoints provide access to voice, as well as high speed digital data and video services over PRI, NI-1 BRI, or T1 Switched 56 facilities.
Page 250 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Communications Digital Data/Video Stations Page 5-44 In the Digital Facilities space, enter the method used to access incoming and outgoing facilities. In the Digital Facilities In space, enter one of the following for incoming data/video calls: If DFTs are used to receive data/video calls, enter the line/trunk number for each DFT.
Page 251: Modifications
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Preparation Page 6-1 Modifications This chapter contains instructions for adding trunks, auxiliary equipment, or more telephones to an existing system. It includes the following: The actions that you must take to add to the system The interrelated options or features that you should consider The forms that must be revised or completed To modify the system, perform the following tasks:...
Page 252: Adding To The System
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Adding to the System Page 6-2 Before revising the forms, analyze and document the changes planned. For example: If adding extensions to the system, revise the floor plan to show the location of the new telephones and the kind of equipment to be used.
Page 253 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Adding to the System Page 6-3 Table 6-1. Required Line/Trunk and/or Extension Modules GS/L Module 100D EM 400 DID 800 S-ID MLX 012 016 408 LS trunks GS trunks Tie trunks DID trunks...
Page 254 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Adding to the System Page 6-4 5. If analog multiline telephones require either voice and data or Voice Announce to Busy, two consecutive telephone jacks are required. 6.
Page 255 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Adding to the System Page 6-5 — Place all older 008 OPT modules (Apparatus Codes 517A28–517C28) and 012 modules (Apparatus Codes from 517C13–517F13) in carriers with ring generators installed in the power supply module.
Page 256 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Modifications Adding to the System Page 6-6 Table 6-2. Adding New Trunks If Adding Complete these Forms Loop-start or ground-start trunks All columns of Form 2c, System Numbering: Line/Trunk Jacks DS1 trunks All Columns of Form 2c, System Numbering: Line/Trunk Jacks and Form 3b, Incoming Trunks: DS1 Connectivity (100D Module)
Page 257 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Page 7-1 Upgrading WARNING: Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product; your limited warranty does not cover such damage. For details, see your limited warranty in Appendix A, ‘‘Customer Support Information’’.
Page 258: Upgrading
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Upgrading to Release 5.0 Page 7-2 Upgrading to Release 5.0 This section contains an overview of upgrading from Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.1 and 4.2 to Release 5.0. Upgrade Overview To upgrade, you must back up and convert system programming information and restore system programming information.
Page 259 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Upgrading to Release 5.0 Page 7-3 Table 7-1. Programming Compatibility Program Restore on Version Backup on 1.0 2.0/2.1 4.0/4.1 1.13 1.16 2.09 yes* 2.16 yes* 3.18 yes* yes* 4.15...
Page 260: Release 5.0 Forms
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Release 5.0 Forms Page 7-4 Release 5.0 Forms Changes were made to the planning forms for Release 5.0 to reflect enhancements made for Release 5.0. Table 7–2 compares the planning forms for each major release.
Page 261 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Release 5.0 Forms Page 7-5 Table 7-2. Planning Forms 4.0/5.0 4.0/5.0 Form Title Employee Communication Survey System Planning System Numbering: Extension Jacks System Numbering: Digital Adjuncts System Numbering: Line/Trunk Jacks System Numbering: Special Renumbers (1.0 form Technician’s Run Sheet now included on Form 2c)
Page 262 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Upgrading Release 5.0 Forms Page 7-6 Table 7–2, Continued 4.0/5.0 4.0/5.0 Form Title Pool Dial-Out Code Restrictions Call Pickup Groups Group Paging Group Coverage Group Calling System Features Allowed Lists Disallowed Lists Call Restriction Assignments and Lists...
Page 263: A Customer Support Information
In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Lucent Technologies representative. Consultation charges may apply.
Page 264: Canadian Department Of Communications (Doc) Interference Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Canadian Department of Communications (DOC) Interference Information Page A-2 Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Page 265 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information FCC Notification and Repair Information Page A-3 If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E.
Page 266: Installation And Operational Procedures
FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 628-2888.
Page 267 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Installation and Operational Procedures Page A-5 This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: —...
Page 268: Doc Notification And Repair Information
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information DOC Notification and Repair Information Page A-6 DOC Notification and Repair Information NOTICE: The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements.
Page 269: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-7 Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué.
Page 270 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada Page A-8 L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à...
Page 271: Security Of Your System: Preventing Toll Fraud
Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit...
Page 272 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Security of Your System: Preventing Toll Fraud Page A-10 To minimize the risk of unauthorized access to your communications system: Use an unpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
Page 273: Toll Fraud Prevention
(line/trunk) or a network operator. This is referred to as social engineering. Hackers may pose as telephone company employees and employees of Lucent Technologies or your authorized dealer. Hackers will go through a company’s trash to find directories, dialing instructions, and other information that will enable them to break into the system.
Page 274: Security Risks Associated With Transferring Through Voice Messaging Systems
. In any event, it is not advisable to give anyone access to network facilities or operators, or to dial a number at the request of the caller. Any time a call appears to be suspicious, call the Lucent Technologies BCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for System 25, PARTNER®...
Page 275 1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems, Disallowed List number 7 does not include 800 and 1800 and 411 and 1411, but Lucent Technologies recommends that you add them. Assign all voice mail port extensions to this Disallowed List. Lucent Technologies recommends assigning Disallowed List number 7.
Page 276: Security Risks Associated With The Automated Attendant Feature Of Voice Messaging Systems
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Toll Fraud Prevention Page A-14 If Outcalling is required by voice messaging system extensions: Program an ARS Facility Restriction Level (FRL) of 2 on voice mail port extension(s) used for Outcalling.
Page 277: Security Risks Associated With The Remote Access Feature
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Toll Fraud Prevention Page A-15 Preventive Measures Take the following preventive measures to limit the risk of unauthorized use of the Automated Attendant feature by hackers: Do not use Automated Attendant prompts for Automatic Route Selection (ARS) Codes or Pooled Facility Codes.
Page 278 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Toll Fraud Prevention Page A-16 Preventive Measures Take the following preventive measures to limit the risk of unauthorized use of the MERLIN LEGEND Communications System Remote Access feature by hackers: The Remote Access feature can be abused by criminal toll fraud hackers, if it is not properly administered.
Page 279: Other Security Hints
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Other Security Hints Page A-17 Other Security Hints Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Following are a number of measures and guidelines that can help you ensure the security of your communications system and voice messaging system.
Page 280: Educating Operators
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Other Security Hints Page A-18 Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering .
Page 281: Establishing A Policy
Change the access password regularly and issue it only to authorized personnel. Disconnect the maintenance port when not in use. (However, this eliminates Lucent Technologies’ 24-hour maintenance surveillance capability and may result in additional maintenance costs.) Create a communications system management policy concerning employee turnover and include these suggestions: —...
Page 282: Choosing Passwords
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Other Security Hints Page A-20 Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your...
Page 283: Limited Warranty And Limitation Of Liability
Warranty Date that your system is not in good working order, Lucent Technologies will without charge to you repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.
Page 284: Remote Administration And Maintenance
Page A-22 Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
Page 285 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Remote Administration and Maintenance Page A-23 The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. — Change the default password immediately. —...
Page 286 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Customer Support Information Remote Administration and Maintenance Page A-24...
Page 287 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 System Forms Page B-1 System Forms This appendix contains one copy of each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table B-1.
Page 288: B System Forms
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 System Forms Page B-2 Table B–1, Continued Used for Planning Form No. Form Title Incoming Trunks: BRI Options Extension Copy: Analog Multiline Telephone Template Analog Multiline Telephone Extension Copy: MLX Telephone Template MLX Telephone MFM Adjunct: MLX Telephone...
Page 289 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Forms Page C-1 Data Forms This appendix contains one copy of each data form. The forms are listed in Table C 1. You should make copies of these forms and use the copies, keeping the originals for future use.
Page 290: C Data Forms
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Data Forms Page C-2...
Page 291 T1/PRI Planner To ensure compatibility with the system, all local offerings of DS1 configurations must be reviewed by Lucent Technologies National Technical Marketing (NTM) personnel. This review begins when NTM receives the “T1/PRI Planner” form. This appendix contains instructions for completing the planner, including a blank form.
Page 292: D T1/Pri Planner
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-2 Planning Form Instructions 1. On page 1, fill in the customer name, telephone number, and address. NOTE: Reference Number is filled in by NTM. 2.
Page 293 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-3 9. To ensure that the synchronization integrity of the network both this com- munications system and its far-end connections is protected, prepare the Network Planning Map on page 4 for review by NTM.
Page 294 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-4 The communications system in Figure D-1 is configured as follows: Module 1 in slot 04 is connected to an ACCULINK 3150 CSU that is approx- imately 100 cable feet from the control unit.
Page 295 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-5 Network Planning Map CONTROL UNIT Clock 100D 100D 100D MODULE 1 MODULE 2 MODULE 3 SLOT:____ SLOT:____ SLOT:____ Approximate Approximate Approximate Distance_____ 100 ft Distance_____ 160 ft Distance_____...
Page 296 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-6 NTM also evaluates the complexity of the facility configuration requested. Exam- ples of complex configurations are connections into PBX networking applications, connections to multiplexing arrangements, or applications that involve customer engineering or design.
Page 297 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-7 4. If the type of service is PRI, complete the PRI Identification Service section by doing one of the following: If you are not planning to use the number identification service, check the No box and proceed to Step 5.
Page 298 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 T1/PRI Planner Page D-8...
Page 299: Eds1 Connectivity Ordering
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 DS1 Connectivity Ordering Page E-1 DS1 Connectivity Ordering After the contract is signed, the sales representative or authorized dealer contacts the DS1 connectivity vendor to discuss the T1/PRI service order. The vendor needs information about the communications system as well as customer identifi- cation.
Page 300 Standard CSU jacks and test point provided Audible Ringing Source Digital PBX Channel Service Testing Service AT&T If a CSU other than those listed above is used, Lucent Technologies will not accept the responsibility for its installation, connection, or testing. Echo Control Device not used...
Page 301 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-1 Unit Load Calculation A unit load is a measure of power (1.9 watts) used to determine the electrical load that the following components have on each carrier’s power supply: Telephones and Adjuncts.
Page 302: Unit Load Rules
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-2 Unit Load Rules A general rule to follow is that if you can distribute the DID modules and telephone modules equally across the carriers, you will prevent unnecessary drain on any one carrier.
Page 303: Unit Load Worksheet
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-3 Unit Load Worksheet Number of modules in carrier (excluding power supply and processor):__________________ If fewer than 5, no further calculation is required. If 5 or 6, continue to Step 2.
Page 304: F Unit Load Calculation
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-4 Module Qty x Unit = Total Load 12.0 008 MLX 13.25 008 OPT 12.8 100D 400 EM 400 GS/LS/TTR 12.0 408 GS/LS 12.0 13.5 GS/LS-MLX...
Page 305 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-5 Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Network Access Lines* NI-1 BRI GS/LS Telephones MLX-5 MLX-5D MLX-10 MLX-10D MLX-10DP MLX-16DP MLX-28D...
Page 306 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-6 Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified † Optional Equipment ‡ Direct Station Selector General-Purpose Adapter Hands-Free Unit Headset Adapter EICON board Total Actual Unit Load...
Page 307 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-7 Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Network Access Lines* NI-1 BRI GS/LS Telephones MLX-10 MLX-10D MLX-10DP MLX-28D MLX-20L BIS-10 BIS-22...
Page 308 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Unit Load Calculation Page F-8 Continued from previous page Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified MDC 9000 MDW 9000 10-Button Basic † Optional Equipment 10-Button HFAI 34-Button Basic...
Page 309: Ni-1 Bri Review
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Review Page G-1 NI-1 BRI Review This appendix contains instructions for completing the NI-1 BRI Planner Form. If you have questions while completing the form prior to the sale, contact the AT&T National Technical Marketing (NTM) engineers.
Page 310 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Review Page G-2 1. On page 1, fill in the customer name, telephone number, and address. NOTE: Reference Number is filled in by NTM. 2. Fill in the Order Number. 3.
Page 311 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Review Page G-3 10. Determine which type of configuration is best suited for your system. Some guidelines for selecting the service configuration are shown below: IOC capability package “S”...
Page 312 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Review Page G-4 The MERLIN LEGEND has currently been tested with each switch type in the following configurations: — AT&T 5ESS in a linear hunt group —...
Page 313: Ni-1 Bri Provisioning
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-1 NI-1 BRI Provisioning This appendix provides detailed information concerning the features and transla- tions that make up the ISDN Ordering Code (IOC) standardized capability pack- age “S”, as well as the Multi-Line Hunt (MLH) feature.
Page 314 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-2 AT&T 5ESS Switch Translations For the AT&T 5ESS switch, Capability Package “S” includes alternate voice/cir- cuit-switched data on two B-channels. It also supports Calling Number Identifica- tion on data and voice connections.
Page 315 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-3 Fields that must be populated on Screens 4, 5, and 6: < enter TN > CKT TN CKT LCC < enter LCC > CKT RAX <...
Page 316 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-4 The Calling Number Identification feature is assigned using the standard BRCS preconstructed features /LICNDA and /CPCOFA. If it is possible, request /CPCP- FA for the Calling Number Identification feature as it provides a clearer display of the CPN information.
Page 317 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-5 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287000 29. MAXB CHL1 30. ACT USERY 31.
Page 318 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-6 5ESS SWITCH LABNSC1 SCREEN 6 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL) ROW FEATURE A P C R FEATURE A P C R FEATURE A P C R FEATURE A P C R...
Page 319 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-7 5ESS SWITCH LABNSC1 SCREEN 9 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF) FEATURE FWD TO DN TIMEOUT BSRING...
Page 320 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-8 5ESS SWITCH LABNSC1 SCREEN 12 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB1) >245. PPB1 TN _______ 254. RATE _____ 264. H PVC LCN 246.
Page 321 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-9 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228701SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5.
Page 322 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-10 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228701 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
Page 323 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-11 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135.
Page 324 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-12 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228703SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5.
Page 325 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-13 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228703 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
Page 326 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-14 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135.
Page 327 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-15 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228704SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5.
Page 328 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-16 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228704 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35.
Page 329 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-17 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135.
Page 330 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-18 Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” includes alter- nate voice/circuit-switched data on two B-channels. It also supports Calling Num- ber Identification on data and voice connections.
Page 331 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-19 < enter subgrp value > SUBGRP < enter ncos value > NCOS SNPA < enter NXX value > <1> RINGING <Y> LATANAME <...
Page 332 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-20 Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> < enter DN > <ISDNKSET> GROUP < enter group name > SUBGRP <...
Page 333 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-21 Multi-Line Hunt Group Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular hunt group.
Page 334 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-22 QLT PSATS 141 LTID: PSATS 141 SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD...
Page 335 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-23 QLT PSATS 142 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N...
Page 336 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-24 LTID: PSATS SNPA: 201 DIRECTORY NUNBER:2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL...
Page 337 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-25 LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL...
Page 338 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-26 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL...
Page 339 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-27 LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER:2257146 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL...
Page 340 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-28 LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP PM NODE NUMBER : PM TERMINAL NUMBER: LTID CSPSBCH/ISG Bd...
Page 341 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-29 ISDN Ordering Code: Capability S DISPACCESS:EQN=20-0-5-4; EXEC’D ACCESS DATA MASKNO:04328 MASKNO:00000 EQN =20-0-5-4, CLOSS = 0, BCHEQN =2, BCEQN = SP & AU3 &...
Page 342 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-30 DISPSUB:DN=6855919; NPA = 215 DN = 6855919 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56 &C64 MASKNO:04535 CT = VI...
Page 343 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-31 Series Completion Feature Translations The information listed below provides the translation for either voice or data hunt- ing on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular series completion group.
Page 344 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-32 CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:08 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6851189. EQN = 20-0-00-01.
Page 345 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-33 CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:15 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189. EQN = 20-0-00-01.
Page 346 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-34 INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:22 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851289.
Page 347 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-35 CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:29 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATAMASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 1. TSPID = 2156851189.
Page 348 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-36 CONTINUATION TEXT 0010 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:38 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 2.
Page 349 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-37 CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:44 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6852199. EQN = 20-0-05-00.
Page 350 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-38 INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:51 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199.
Page 351 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-39 INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:58 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299.
Page 352 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-40 CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:05 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 1.
Page 353 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-41 CONTINUATION TEXT 0021 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:13 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 2.
Page 354 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-42 CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:20 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6853119. EQN = 40-0-02-04.
Page 355 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-43 CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:27 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853119. EQN = 40-0-02-04.
Page 356 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-44 CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:34 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853219. EQN = 40-0-02-04.
Page 357 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-45 CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:40 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 1.
Page 358 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 NI-1 BRI Provisioning Page H-46 CONTINUATION TEXT 0032 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:49 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 2.
Page 359: Glossary
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--1 Glossary Digital information carried by two B-channels for better 2B data performance and quality; the bit rate is twice that of one B-channel used alone. account code Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients.
Page 360 Message Drop, Voice Mail, and, optionally, Fax Attendant System for use with the system. Automated IS II/III , MERLIN MAIL , and Lucent Technologies Attendant Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an extension, or the system operator.
Page 361 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--3 (binary digit) One unit of information in binary notation; it can have one of two values, zero or one. bit rate Speed at which bits are transmitted, usually expressed in bps .
Page 362 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--4 centralized Programming of features on individual telephones; telephone performed at a central location by the system manager. See also system programming and extension programming programming.
Page 363 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--5 (channel service unit) Equipment used on customer premises to provide DS1 facility terminations and signaling compatibility. CTI Link (Computer Telephony Integration) link. A hardware/software feature that is part of the PassageWay Telephony Services application.
Page 364 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--6 Dialed Number See DNIS . Identification Service dial-out code Digit (usually a ) or digits dialed by telephone users to get an outside line. dial plan Numbering scheme for system extensions, lines, and trunks.
Page 365 Final destination in the path of an electrical or telecommunications signal. (Electronic Switching System) Class of central office ( CO ) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
Page 366 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--8 Equipment (often a line / trunk ) constituting a facility telecommunications path between the system and the telephone company central office ( CO ). Facility Restriction See FRL .
Page 367 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--9 (General Purpose Adapter) Device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine. ground-start trunk Trunk on which the communications system, after verifying that the trunk is idle (no ground on tip lead), transmits a request for service (puts ground on ring lead) to the...
Page 368 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--10 Integrated Capability of IS III that simplifies the programming of Administration common information for the system, AUDIX Voice Power , and, if it is also installed, Fax Attendant System . See ISDN .
Page 369 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--11 kbps (kilobits per second) Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface ( ICOM buttons ) for inside calling.
Page 370 (T/R) extension jacks and automatically answers Attendant incoming calls with a recorded announcement; directs calls in response to touch tones. Magic on Hold A Lucent Technologies Music On Hold enhancement that promotes a company’s products or services. Mbps (megabits per second) Megacom The AT&T tariffed digital WATS offering for outward calling.
Page 371 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--13 module Circuit pack in the control unit that provides the physical jacks for connection of telephones and/or outside lines/trunks to the communications system. In the name of a module, the first digit indicates the number of line/trunk jacks it contains;...
Page 372 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--14 off-hook Telephone is said to be off-hook when the user has lifted the handset, pressed the Speakerphone button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network.
Page 373 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--15 pool In Hybrid/PBX mode , a group of outside lines/trunks that users can access with a Pool button or by dialing an access code on an SA button . Also used by the ARS feature when choosing the least expensive route for a call.
Page 374 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--16 (Queued Call Console) MLX-20L telephone used by a system operator in Hybrid/PBX mode only. Used to answer outside calls (directed to a system operator position) and inside calls, direct inside and outside calls to an extension or an outside telephone number, serve as a message center, make outside calls for users with outward calling...
Page 375 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--17 (Software Defined Network) AT&T private networking service created by specialized software within the public network. [station (extension) identification] signaling Sending of control and status information between devices to set up, maintain, or cease a connection such as a telephone call.
Page 376 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--18 system Procedure used to change the numbers assigned to renumbering telephones, adjuncts, calling group s, paging groups, park zones, Remote Access , and lines/trunks. Type of digital transmission facility that in North America transmits at the DS1 rate of 1.544 Mbps.
Page 377 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--19 See UPS . uninterruptible power supply unmonitored An extension for which no CTI application is receiving call extension information. See also CTI link and monitored extension . (uninterruptible power supply) Device that connects to the system to provide 117 VAC to the equipment when the commercial power source fails.
Page 378 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Glossary Page GL--20...
Page 379 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-1 Index Numerics 008 MLX module 008 module 008 OPT module AUDIX Voice Power 2-25 2-27 extension capacity MERLIN MAIL voice messaging system 2-25 2-27 016 module ringing frequency 2-25...
Page 380 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-2 Integrated Solution III (IS III) 2-27 jacks 2-25 Lucent Attendant 2-26 MERLIN MAIL voice messaging system 2-26 planning for 2-11 Ascend Pipeline 2-21 AT&T Switched Network (ASN) AT&T Toll 3-30 Attendant...
Page 381 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-3 planning considerations 3-42 Service Profile Identifier (SPID) planning considerations 3-40 timers planning considerations 3-43 planning form instructions 3-44 Broadcast Music Incorporated (BMI) Buttons assigning 3-49 assigning in Behind Switch mode 3-52...
Page 382 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-4 configuration planning 2-31 diagram extension capacity line/trunk capacity module placement operating conditions Cover Ring Delay 4-12 Coverage AUDIX Voice Power/Fax Attendant System 4-26 Cover button 4-26 delay interval 4-25...
Page 383 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-5 ground-start emulation Direct Inward Dial (DID) trunks 5-28 blocks and 3-39 dial one 3-38 disconnect time 3-39 expected digits 3-38 invalid destination 3-39 options 3-37 planning 3-37...
Page 384 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-6 identifying jacks 2-13 jack pairs 2-20 labels 2-27 module types 2-13 modules required numbering plans 2-28 Facility Restriction Levels (FRLs) 4-59 Fax machines features message threshold message-waiting receiver Features...
Page 385 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-7 Hold disconnect interval 3-13 return 4-15 timer 4-14 HotLine Hunt type 4-29 Hybrid/PBX mode Automatic Maintenance Busy buttons for data stations in 5-32 calling restrictions 5-36 setting up Idle Line Preference...
Page 386 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-8 permanent setting up Labeling display telephones 4-49 extensions 2-27 Posted Messages 4-49 System Speed Dial 4-50 Language selection Line coding Primary Rate Interface (PRI) 3-27 T1 service 3-22...
Page 387 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-9 lines/trunks 5-27 reliable disconnect 3-11 3-12 trunk-to-trunk transfer 3-12 Loudspeaker paging jacks LS-ID Delay Magic on Hold Maintenance Alarm jacks Marked System Speed Dial 4-50 Marked system speed dial and star codes...
Page 388 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-10 extension number 2-21 MLX telephone 2-23 MLX telephones 3-46 MultiQuest Music On Hold National Technical Marketing (NTM) 3-34 Netware 2-21 Network selection table 3-32 NI-1 BRI 5-30 connectivity...
Page 389 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-11 Personal Lines 5-36 Personal lines Personal Speed Dial 5-37 Personal Video Conferencing 5-16 Pickup groups 4-22 Planning forms Pool 5-32 Pool dial-out code 3-15 Pools 3-15 Automatic Route Selection (ARS)
Page 390 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-12 MFM adjunct features operator to receive calls 3-14 optional features Position-Busy Backup 4-18 primary operator position 2-17 queue priority 3-14 4-16 4-27 Voice Announce 4-20 Release 1.0 3-20...
Page 391 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-13 Simultaneous voice and data 2-20 Slow dial tone 3-44 Software Defined Network (SDN) Speakerphone 2-23 Special Services Table 3-32 Specifications, environmental Speed Dial marked system 4-50 marked system and star codes 2-11...
Page 392 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-14 channel service unit (CSU) 3-24 clock synchronization 3-23 common services digital data transmission 3-21 DS1 connectivity framing format 3-22 line coding 3-22 line compensation 3-23 overview 3-21...
Page 393 MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-15 voice messaging system requirement 2-15 Transfer audible 4-37 Trunk-to-trunk transfer 3-11 3-12 TSAPI GL-18 Unit load rules Unit load worksheet Unit loads Key or Behind Switch Mode Unmonitored extension GL-19 Video endpoints...
Page 394: Index
MERLIN LEGEND Communications System Release 5.0 Issue 1 System Planning 555-650-112 June 1997 Index Page IN-16...

Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual

Important Safety Instructions

New Features and Enhancements

Prior Releases: Features and Enhancements

About this Book

1 Before You Begin

2 Control Unit Configuration

3 Lines/Trunks

4 Features

5 Data Communications

6 Modifications

7 Upgrading

A Customer Support Information

Customer Support Information Support Telephone Number

B System Forms

C Data Forms

D T1/PRI Planner

EDS1 Connectivity Ordering

F Unit Load Calculation

NI-1 BRI Review

NI-1 BRI Provisioning

Glossary

Index

Quick Links

Related Manuals for Lucent Technologies MERLIN LEGEND Release 5.0

Summary of Contents for Lucent Technologies MERLIN LEGEND Release 5.0